What you'll actually pay, in plain English:
Book free diagnosticRon was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
My GivEnergy solar and battery system is failing intermittently, GivEnergy is in administration and so is my installer, so it was a relief to get Ron’s expert advice.
I can’t praise this firm enough. After hearing my solar panels rattling in very windy conditions, I contacted Solar Tech (as my installers no longer trade). Ronald was fantastic at explaining what he thought the issue was likely to be. Communication was great throughout keeping me fully updated. The team worked really hard on the day to carry out the necessary work. I can now sleep soundly at night without worrying about the solar panels on my roof. I would thoroughly recommend this firm. Thank you for sorting the problem out.
Ron diagnosed the problem remotely - efficiently and order the part identified as the fault - this part came directly from to me and Ron visited within a few days and within the hour corrected the problem and since everything has been excellent -highly recommended - very pleasant manner and lovely to work with . Ivor Morris.
Absolutely amazing service. Ive had a couple of issues with my Givenergy system and couldn't manage to get in touch with Givenergy after they went bust. So I was searching on Google and came across Rons number. I sent Ron a WhatsApp message and got a prompt reply and he resolved the problem I had with my system. I can't recommend Ron enough its not often you get such a good service in this day and age. If you are experiencing issues with your solar system Ron is the man to contact.
I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues
Most faults resolve here. Free if we can't fix it; a small fixed fee if we can.
30-minute live session. Written report. No fix, no fee — pay only if STS resolves your fault.
Indicative charge when the fault is remediable remotely — settings, configuration, firmware. Quoted before we proceed.
Full remote system review — generation data, fault history, settings audit, written condition report.
When a fault can't resolve remotely. Minimum visit fee covers travel + first hour; bigger work quoted on the day.
Minimum on-site visit fee. Parts and labour beyond minimum quoted separately.
On-site independent inspection with written report. Pre-purchase or post-install assessment. Final price quoted before booking based on system size and location.
Post-install snag inspection — finds common installer omissions before they become warranty claims.
Annual maintenance visit — cleaning, voltage check, log download, written report.
Best-effort same-day for confirmed safety issues. Out-of-hours premium applies evenings + weekends.
Business-hours emergency callout — diagnosis + scope of any larger remedial work.
Out-of-hours / weekend / confirmed-safety same-day attendance premium.
Like-for-like or current-generation replacement. Headline price is all-in — new inverter, labour to remove, fit, reconfigure, and commission.
String single-phase 2–6 kW — fitted and commissioned.
Hybrid replacement — single unit handling solar and battery. Reconfigures battery and CT clamp on commissioning.
Three-phase or larger commercial inverter swap. Quoted per system based on size, mounting access, and grid-compliance paperwork.
Same-week priority surcharge — added on top of IR-01/02/03 when a faster turnaround is needed.
All-in fitted prices. Specific battery, EPS or mesh hardware confirmed on the written quote.
Add an extra battery to a compatible hybrid system. Brand and capacity confirmed on quote — too many configurations to one-size.
Retrofit battery storage to an existing solar-only system.
EPS single-circuit emergency power supply — all-in fitted with hardware included.
EPS whole-house transfer.
Bird mesh — small system (≤ 8 panels). Supply + fit.
Replacement and expansion hardware at one fixed installed price: the battery or inverter, installation, commissioning and portal configuration, nothing quoted separately. Refurbished units are tested and condition-checked.
New GivBat 9.5 Gen 3: the current LV expansion battery for Gen 3 hybrids and AIO systems.
Refurbished GivBat 9.5 Gen 2, tested and condition-checked.
Refurbished GivBat 5.12 Gen 3, tested and condition-checked.
Refurbished GivBat 5.2 Gen 2, tested and condition-checked.
3 kW AC-coupled: replacement for an existing AC-coupled unit or first battery on a solar-only system.
3.6 kW Gen 3 hybrid: the G98 straight swap for dead Gen 1/2 hybrids.
5 kW Gen 3 hybrid: for larger arrays, usually via a G99 DNO application.
Full details and current availability: GivEnergy batteries and replacement GivEnergy inverters.
Two services depending on whether the panels come back. Both include the DNO and FIT/SEG paperwork most providers skip.
Full decommission — DNO de-registration, panel removal, FIT/SEG paperwork, WEEE recycling.
Remove + store + reinstall for roof works. DNO and FIT/SEG stay active throughout. Quoted per system based on panel count, mounting type, and storage time.
Get the engineering separated from the sale. Use the design to tender to installers; use the sense check to screen the quotes that come back.
Aerial-imagery layout + OpenSolar yield model + written tendering spec. Panel count correct in 96% of cases.
Optional on-site formalisation of the remote design. Recommended for complex roofs.
Single-quote written review — red-flag screen, equipment SKUs verified, trade-pricing benchmark, ROI sanity check.
2–3 quotes compared side-by-side with a written analysis and a clear recommendation.
Recurring subscriptions for a known technical home, and a paperwork-only service for DNO submissions.
G98/G99 DNO export application paperwork — completed and submitted on your behalf.
Same no-fix-no-fee model as residential, scaled for commercial sites and audited under the same engineering rigour.
Annual O&M contract — scheduled inspections, monitoring, priority emergency response. One headline rate per kWp.
Commercial independent audit — small (≤ 50 kW). Half-day on-site + written report.
Commercial independent audit — medium (50–150 kW). Full-day on-site + written report.
Commercial independent audit — large (150+ kW). Quoted per system + written report.
System takeover — baseline audit + documentation recovery + monitoring handover. One-off onboarding.
Commercial emergency callouts use the same residential EM-01 / EM-02 rates. See /commercial/emergency-repair/ for the full commercial service catalogue.
Always. 30-minute live session, written report, no charge if we can't resolve your fault.
If your fault takes 5 minutes of guidance, we tell you how — free, no obligation.
If your issue is for the DNO, manufacturer warranty, or installer, we point you to the right place — free.
You get a written report after every diagnostic regardless of outcome. Yours to keep.
If we resolve your fault remotely, the typical charge is from £95. Quoted before we proceed.
On-site visits carry a minimum fee from £295. Parts and additional labour quoted separately.
Inverter replacement, battery additions, EPS installations and bird-mesh are paid services. Labour and hardware quoted in writing first.
Commercial customers operate on paid-from-the-start engineering time. See /commercial/ for the B2B model.
You submit the booking form, call, or email. No charge for the conversation. We don't take payment details upfront.
We confirm same-day, schedule a 30-minute live session, run the diagnostic. Still no charge at this point.
We identify the fault and tell you one of: we can fix it remotely (here's the charge), it needs on-site (here's the quote), it's DIY-fixable (free advice), or it's out-of-scope (free direction).
No pressure. You decide whether to proceed with the paid fix or not. If you decline, you pay nothing for the diagnostic.
If we proceed, you get a written invoice covering the fix charge and any parts. Parts always quoted before purchase.
Free remote diagnostic — pay only if we fix your fault. Same-day response. 30-minute live session. Tell us what you're seeing.
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