What you'll actually pay, in plain English:
Book free diagnosticBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Most faults resolve here. Free if we can't fix it; a small fixed fee if we can.
30-minute live session. Written report. No fix, no fee — pay only if STS resolves your fault.
Indicative charge when the fault is remediable remotely — settings, configuration, firmware. Quoted before we proceed.
Full remote system review — generation data, fault history, settings audit, written condition report.
When a fault can't resolve remotely. Minimum visit fee covers travel + first hour; bigger work quoted on the day.
Minimum on-site visit fee. Parts and labour beyond minimum quoted separately.
On-site independent inspection with written report. Pre-purchase or post-install assessment. Final price quoted before booking based on system size and location.
Post-install snag inspection — finds common installer omissions before they become warranty claims.
Annual maintenance visit — cleaning, voltage check, log download, written report.
Best-effort same-day for confirmed safety issues. Out-of-hours premium applies evenings + weekends.
Business-hours emergency callout — diagnosis + scope of any larger remedial work.
Out-of-hours / weekend / confirmed-safety same-day attendance premium.
Like-for-like or current-generation replacement. Headline price is all-in — new inverter, labour to remove, fit, reconfigure, and commission.
String single-phase 2–6 kW — fitted and commissioned.
Hybrid replacement — single unit handling solar and battery. Reconfigures battery and CT clamp on commissioning.
Three-phase or larger commercial inverter swap. Quoted per system based on size, mounting access, and grid-compliance paperwork.
Same-week priority surcharge — added on top of IR-01/02/03 when a faster turnaround is needed.
All-in fitted prices. Specific battery, EPS or mesh hardware confirmed on the written quote.
Add an extra battery to a compatible hybrid system. Brand and capacity confirmed on quote — too many configurations to one-size.
Retrofit battery storage to an existing solar-only system.
EPS single-circuit emergency power supply — all-in fitted with hardware included.
EPS whole-house transfer.
Bird mesh — small system (≤ 8 panels). Supply + fit.
Two services depending on whether the panels come back. Both include the DNO and FIT/SEG paperwork most providers skip.
Full decommission — DNO de-registration, panel removal, FIT/SEG paperwork, WEEE recycling.
Remove + store + reinstall for roof works. DNO and FIT/SEG stay active throughout. Quoted per system based on panel count, mounting type, and storage time.
Get the engineering separated from the sale. Use the design to tender to installers; use the sense check to screen the quotes that come back.
Aerial-imagery layout + OpenSolar yield model + written tendering spec. Panel count correct in 96% of cases.
Optional on-site formalisation of the remote design. Recommended for complex roofs.
Single-quote written review — red-flag screen, equipment SKUs verified, trade-pricing benchmark, ROI sanity check.
2–3 quotes compared side-by-side with a written analysis and a clear recommendation.
Recurring subscriptions for a known technical home, and a paperwork-only service for DNO submissions.
Solar Health Plan — Standard. Monthly cover for ongoing monitoring and annual review. Cancel any time.
Solar Health Plan — Plus. Includes priority response and bundled remote diagnostics.
G98/G99 DNO export application paperwork — completed and submitted on your behalf.
Same no-fix-no-fee model as residential, scaled for commercial sites and audited under the same engineering rigour.
Annual O&M contract — scheduled inspections, monitoring, priority emergency response. One headline rate per system.
Commercial independent audit — small (≤ 50 kW). Half-day on-site + written report.
Commercial independent audit — medium (50–150 kW). Full-day on-site + written report.
Commercial independent audit — large (150+ kW). Quoted per system + written report.
System takeover — baseline audit + documentation recovery + monitoring handover. One-off onboarding.
Commercial emergency callouts use the same residential EM-01 / EM-02 rates. See /commercial/emergency-repair/ for the full commercial service catalogue.
Always. 30-minute live session, written report, no charge if we can't resolve your fault.
If your fault takes 5 minutes of guidance, we tell you how — free, no obligation. Solar Health Plan available for ongoing support.
If your issue is for the DNO, manufacturer warranty, or installer, we point you to the right place — free.
You get a written report after every diagnostic regardless of outcome. Yours to keep.
If we resolve your fault remotely, the typical charge is from £75. Quoted before we proceed.
On-site visits carry a minimum fee from £245. Parts and additional labour quoted separately.
Inverter replacement, battery additions, EPS installations and bird-mesh are paid services. Labour and hardware quoted in writing first.
Commercial customers operate on paid-from-the-start engineering time. See /commercial/ for the B2B model.
You submit the booking form, call, or email. No charge for the conversation. We don't take payment details upfront.
We confirm same-day, schedule a 30-minute live session, run the diagnostic. Still no charge at this point.
We identify the fault and tell you one of: we can fix it remotely (here's the charge), it needs on-site (here's the quote), it's DIY-fixable (free advice), or it's out-of-scope (free direction).
No pressure. You decide whether to proceed with the paid fix or not. If you decline, you pay nothing for the diagnostic.
If we proceed, you get a written invoice covering the fix charge and any parts. Parts always quoted before purchase.
Free remote diagnostic — pay only if we fix your fault. Same-day response. 30-minute live session. Tell us what you're seeing.
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