What you'll actually pay, in plain English:
Book free diagnosticRon is truly a gem. Logged into my GivEnergy system remotely, dignosed a faulty cell in the battery, providing clear explanation, including screen grabs. Offered advice of companies I could use to fix battery. All completed over WhatsApp with clear, precise & friendly comms. Stayed true to company statement/ethos "We dont fix it, you dont pay" and didn't charge me aynthing. 100% recommend if you have any issues with your solar system.
⭐⭐⭐⭐⭐ Absolutely Outstanding Service! My GivEnergy system had completely gone down, and unfortunately I was getting absolutely no support from either the original fitter or the supplier. I was left completely stuck with a system that wasn’t working. I contacted Solar Tech Support and they were absolutely brilliant from start to finish. They quickly got to the bottom of the problem, knew exactly what they were doing, and managed to get my entire system back up and running. Hands down, these guys are absolute experts in their field. The level of knowledge, professionalism and customer service was exceptional, especially when I’d already been left without any support elsewhere. If you have a GivEnergy system and you’re struggling with an issue, don’t hesitate to contact Solar Tech Support. I honestly can’t recommend them highly enough. 5 stars all day long! 🌟🌟🌟🌟🌟
Great experience with STS great communication from Ron, very helpful and knowledgable. Installed me a second Givenergy battery to help take the strain off my original 9.5 that needs refurb due to a weak cell. They secured me an 8.2 arranged install. Levi arrived the whole install was done within 1.5 hours - great tidy job. Worked with me to alter my setup to allow easy removal of my 9.5 when i can get it away for refurb - very happy with their service and its reassuring to know there is a company out there that can help look after my givenergy system
Ron has come to our rescue once again! After sorting out our GivEnergy battery issue, he was on hand to help us find a solution to data logging issues caused during install of an additional inverter. He's helpful, patient and extremely knowledgeable. Utterly brilliant service. Thank you again!
Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.
Called back within a day and gave good advice.
Most faults resolve here. Free if we can't fix it; a flat £125 if we can.
30-minute live session. Written report. No fix, no fee — pay only if STS resolves your fault.
Flat charge when the fault is remediable remotely — settings, configuration, firmware. Quoted before we proceed.
Full remote system review — generation data, fault history, settings audit, written condition report.
First-time setup or commissioning done remotely, a fixed fee per session; if something has stopped working, that is the remote fix instead. For WiFi, see On-site WiFi setup below.
Tariff or charge-schedule setup done remotely, a fixed fee per session; if charging has stopped working, that is the remote fix instead.
When a fault can't resolve remotely. The minimum repair visit fee covers travel + first hour; bigger work quoted on the day. WiFi setup has its own visit price.
Minimum fee for an on-site repair visit. Parts and labour beyond minimum quoted separately.
On-site independent inspection with written report. Pre-purchase or post-install assessment. Final price quoted before booking based on system size and location.
Post-install snag inspection — finds common installer omissions before they become warranty claims.
Annual maintenance visit — cleaning, voltage check, log download, written report.
We connect your dongle or logger to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting.
If the signal doesn't reach, a WiFi extender is an extra £75, and we carry them with us.
Best-effort same-day for confirmed safety issues. Out-of-hours premium applies evenings + weekends.
Business-hours emergency callout — diagnosis + scope of any larger remedial work.
Out-of-hours / weekend / confirmed-safety same-day attendance premium.
Like-for-like or current-generation replacement. Headline price is all-in — new inverter, labour to remove, fit, reconfigure, and commission.
String single-phase 2–6 kW — fitted and commissioned.
Hybrid replacement — single unit handling solar and battery. Reconfigures battery and CT clamp on commissioning.
Three-phase or larger commercial inverter swap. Quoted per system based on size, mounting access, and grid-compliance paperwork.
Same-week priority surcharge — added on top of IR-01/02/03 when a faster turnaround is needed.
All-in fitted prices. Specific battery, EPS or mesh hardware confirmed on the written quote.
Add an extra battery to a compatible hybrid system. Brand and capacity confirmed on quote — too many configurations to one-size.
Retrofit battery storage to an existing solar-only system.
EPS single-circuit emergency power supply — all-in fitted with hardware included.
EPS whole-house transfer.
Pigeon proofing for a single-storey property. Supply + fit, existing nesting material cleared, and the array review included.
The same on a two-storey house, with the scaffold included rather than added on afterwards.
Replacement and expansion hardware at one fixed installed price: the battery or inverter, installation, commissioning and portal configuration, nothing quoted separately. The batteries are fully tested refurbished units, and their prices include VAT, which is 0% on batteries installed in a home.
Fully tested refurbished GivBat 8.2 kWh, always the 100% DoD version: an LV battery for GivEnergy LV hybrids and the AC-coupled inverter.
Fully tested refurbished GivBat 9.5 kWh Gen 2: the straight match for existing Gen 2 systems.
Fully tested refurbished GivBat 9.5 kWh Gen 3: an LV battery for GivEnergy LV hybrids (Gen 1, Gen 2 and the Gen 3 3.6 and 5.0 kW) and the AC-coupled inverter. Not for the HV hybrids or the All-in-One.
3 kW AC-coupled: the replacement for an existing GivEnergy AC-coupled unit.
3.6 kW Gen 3 hybrid: the G98 straight swap for dead Gen 1/2 hybrids.
5 kW Gen 3 hybrid: for larger arrays, usually via a G99 DNO application.
Full details and current availability: GivEnergy batteries and replacement GivEnergy inverters. We do not handle GivEnergy account transfers, because the owner can do them in the app. Read the GivEnergy transfer guide.
Two services depending on whether the panels come back. Both include the DNO and FIT/SEG paperwork most providers skip.
Full decommission — DNO de-registration, panel removal, FIT/SEG paperwork, WEEE recycling.
Remove + store + reinstall for roof works. DNO and FIT/SEG stay active throughout. Quoted per system based on panel count, mounting type, and storage time.
Get the engineering separated from the sale. Use the design to tender to installers; use the sense check to screen the quotes that come back.
Aerial-imagery layout + OpenSolar yield model + written tendering spec. Panel count correct in 96% of cases.
Optional on-site formalisation of the remote design. Recommended for complex roofs.
Single-quote written review — red-flag screen, equipment SKUs verified, trade-pricing benchmark, ROI sanity check.
2–3 quotes compared side-by-side with a written analysis and a clear recommendation.
Recurring subscriptions for a known technical home, and a paperwork-only service for DNO submissions.
G98/G99 DNO export application paperwork — completed and submitted on your behalf.
Same no-fix-no-fee model as residential, scaled for commercial sites and audited under the same engineering rigour.
Annual O&M contract — scheduled inspections, monitoring, priority emergency response. One headline rate per kWp.
Commercial independent audit — small (≤ 50 kW). Half-day on-site + written report.
Commercial independent audit — medium (50–150 kW). Full-day on-site + written report.
Commercial independent audit — large (150+ kW). Quoted per system + written report.
System takeover — baseline audit + documentation recovery + monitoring handover. One-off onboarding.
Commercial emergency callouts use the same residential EM-01 / EM-02 rates. See /commercial/emergency-repair/ for the full commercial service catalogue.
Always. 30-minute live session, written report, no charge if we can't resolve your fault.
If your fault takes 5 minutes of guidance, we tell you how — free, no obligation.
If your issue is for the DNO, manufacturer warranty, or installer, we point you to the right place — free.
You get a written report after every diagnostic regardless of outcome. Yours to keep.
If we resolve your fault remotely, the charge is £125. Quoted before we proceed.
On-site repair visits are priced from £295, and on-site WiFi setup from £195. Parts and additional labour quoted separately.
Inverter replacement, battery additions, EPS installations and bird-mesh are paid services. Labour and hardware quoted in writing first.
Commercial customers operate on paid-from-the-start engineering time. See /commercial/ for the B2B model.
You submit the booking form, call, or email. No charge for the conversation. We don't take payment details upfront.
We confirm same-day, schedule a 30-minute live session, run the diagnostic. Still no charge at this point.
We identify the fault and tell you one of: we can fix it remotely (here's the charge), it needs on-site (here's the quote), it's DIY-fixable (free advice), or it's out-of-scope (free direction).
No pressure. You decide whether to proceed with the paid fix or not. If you decline, you pay nothing for the diagnostic.
If we proceed, you get a written invoice covering the fix charge and any parts. Parts always quoted before purchase.
Free remote diagnostic — pay only if we fix your fault. Same-day response. 30-minute live session. Tell us what you're seeing.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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