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Diagnostic guide · GivEnergy portal

GivEnergy Software Diagnostics — Schedules, Logs & Remote Control

The portal-based software checks to run on a GivEnergy system before escalating to hardware investigation. Covers resetting schedules via the Settings tab, checking battery pause state via the Remote Control cog, reading the event log, and understanding system mode — including what firmware updates silently reset.
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  • Based on GivEnergy official diagnostic process
  • All checks done remotely via givenergy.cloud
  • Covers firmware update reset issues
Portal issue you can't resolve?

Portal and settings issues are best diagnosed with access to your monitoring data. We review your event log, charge/discharge history, and current settings to find exactly what's wrong — most are fixed remotely in a single session.

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Rated 5.0 on Google Read all 48 reviews

A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.

Philip Davey · Jun 2026 Google

My GivEnergy solar and battery system is failing intermittently, GivEnergy is in administration and so is my installer, so it was a relief to get Ron’s expert advice.

Steve Trossell · Jun 2026 Google

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!

Philip · Apr 2026

My GivEnergy hybrid inverter + battery system had worked faultlessly for 3 years when it suddenly stopped charging and discharging the battery. On contacting my supplier, who had used a sub-contractor for the installation work, I was provided with an email address at GivEnergy but, as it turned out, this is only for GivEnergy Software who are not able to assist. A Google search led to the Solar Tech Support web site, which contains a wealth of helpful information. I requested a remote solar diagnostic, and after providing Ron access to my inverter, he was able to identify and fix the problem within minutes. I am very impressed by Ron’s expertise and knowledge, which included useful information on the current state of GivEnergy Ltd. I would thoroughly recommend Solar Tech Support.

Simon Riddle · Jun 2026 Google

Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended

Neil Crichton · Jun 2026 Google

I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.

Will Jay · Jun 2026 Google
All setup guides Software diagnostics Hardware diagnostics Battery not charging Eco mode Tariff setup Firmware issues Fault codes →

Step 0: Disable external controls first

Before running any software diagnostics, disable all external control integrations. This isolates the GivEnergy system and identifies if the problem is caused by a third-party controller.

Integrations to disable: Energy supplier integrations (Octopus, EDF), Home Assistant, GivTCP, third-party optimizers, and any other automation tools connected to your system.

After testing with all external controls disabled, re-enable them one at a time and test after each. This pinpoints which integration — if any — is causing the fault.

Why? External controllers can override the portal settings, conflict with schedules, or introduce communication errors that masquerade as inverter faults. Testing with a clean GivEnergy system reveals if the fault is software-level or caused by a third-party integration.
Start here

3 portal checks that solve most software issues

These three checks are the first thing to do when a GivEnergy system isn't behaving as expected. They take under five minutes in the portal and eliminate the most common software-level causes.

1
Check the battery pause state in Remote Control

Go to givenergy.cloud → My Inverter → Remote Control (the cog icon). Check the battery pause state. If it shows Paused, this single setting overrides everything — no charging, no discharging, regardless of mode or schedule. This is the most overlooked setting in portal diagnostics. Set to Not paused to restore normal operation.

2
Check the system mode and charge schedule in Settings

Navigate to My Inverter → Settings tab. Confirm the System Mode is correct (Timed Charge for overnight grid charging, Eco Mode for solar-first). Check that the charge schedule has the correct times entered — firmware updates commonly reset the system mode to Eco Mode and blank the schedule without warning.

3
Check the event log for fault codes

Use the Jump to Logs option in the portal to open the event log. Review recent entries for any fault codes, temperature events, or communication errors. The event log tells you exactly what happened and when — it's essential for any diagnosis that goes beyond a simple settings check.

Check 1
Schedules

Checking and resetting charge/discharge schedules

GivEnergy schedule settings are found in the Settings tab. Firmware updates are the most common cause of schedule loss — always check here after any update notification.

Where to find the schedule settings

1

Log into givenergy.cloud and navigate to My Inverter.

2

Click the Settings tab (not the Overview or Monitoring tabs).

3

Scroll to the charge and discharge schedule sections. You should see time slots for your charge and discharge windows.

4

If the schedule is blank or shows incorrect times, clear all entries and re-enter your required schedule. Confirm System Mode is set to Timed Charge for overnight grid charging.

Why firmware updates reset your schedule

GivEnergy inverter firmware updates — which can happen automatically overnight — are known to reset the system mode to Eco Mode and clear charge/discharge schedules. This is not specific to any one firmware version; it has been observed across multiple GivEnergy releases.

If your battery suddenly stops charging overnight and you haven't changed any settings, always check the Settings tab first. The firmware update timestamp will appear in the event log — if a reset happened just before your schedule stopped working, the update is the cause.

Best practice: After any GivEnergy firmware update, log into the portal and verify your system mode and charge schedule are still correct before your next scheduled charge window.

Portal reset vs App reset — which one to use?

GivEnergy provides schedule reset options in both the Portal and the App. The Portal reset is more thorough and recommended for definitive schedule resets. If you need to completely clear all schedules and start fresh, use the Portal interface in the Settings tab.

The App reset provides a quick option but is less comprehensive. For diagnostic purposes or when troubleshooting schedule-related issues, always use the Portal for a full reset to ensure clean state.

Midnight rule — slots cannot cross midnight

GivEnergy's schedule system has a limitation: a single time slot cannot cross midnight. If your cheap-rate window runs from 23:30 to 05:30, you cannot enter this as a single entry. You must split it into two slots:

Slot 1: 23:30 → 00:00
Slot 2: 00:00 → 05:30

Entering a single slot that crosses midnight will either fail to save, save incorrectly, or result in the battery not charging during part of the window. Always split overnight schedules into two entries.

Check 2
Remote Control

Using Remote Control to check and override battery state

The Remote Control cog in the GivEnergy portal allows you to manually override the battery's operating state. It's a powerful diagnostic tool and the place to check when the battery simply isn't doing anything.

Finding Remote Control in the portal

Navigate to givenergy.cloud → My Inverter. Look for the cog icon () or the Remote Control option in the navigation. This is separate from the Settings tab — it provides real-time manual control of the battery.

Remote Control options: Pause Battery (halt all charge/discharge), Force Charge (charge immediately from grid), Force Discharge (discharge immediately). These commands override the active schedule and mode.

The battery pause state — most overlooked diagnostic check

In Remote Control, the Pause Battery setting completely overrides all other control. If it is set to Paused, the battery will not charge or discharge under any circumstances — regardless of the schedule, the system mode, the SoC, or anything else.

This setting is left in the Paused state more often than you'd expect. Engineers sometimes pause the battery during diagnostic work and don't restore it, or it gets set via the app and forgotten. Always check this first when the battery appears completely inactive.

1

Go to Remote Control → Battery.

2

If it shows Paused, change to Not paused and save.

3

Wait 5 minutes and check the monitoring dashboard — the battery should now respond to the active schedule and mode.

Using Force Charge to test battery hardware

The Force Charge option in Remote Control commands the inverter to charge the battery immediately from the grid. This is a useful diagnostic test — if the battery charges correctly when Force Charge is active, the hardware is functioning and the issue is a settings or schedule problem, not a component fault.

Remember: After using Force Charge for testing, return Remote Control to the normal (not overriding) state. Leaving it in Force Charge mode will continue drawing from the grid even outside your cheap-rate window.
Check 3
Event log

Reading the GivEnergy event log

The event log is the single most valuable diagnostic tool in the GivEnergy portal. It records every system event with a timestamp — faults, warnings, temperature events, communication errors, and firmware updates.

How to access the event log

1

Log into givenergy.cloud and go to My Inverter.

2

Use the Jump to Logs option or navigate to the Event Log tab. This shows a timestamped list of all system events.

3

Filter by date to focus on the period when the problem started. Compare the event log timestamp with when normal operation last occurred to identify what changed.

Time window tip: When accessing logs via "Jump to Logs", change the time window to 1 month to scan a wide range of data and look for clear error text messages and fault codes. This broader view helps identify intermittent issues or patterns that might not be obvious in daily logs.

What to look for in the event log

1
Fault codes

Any numeric fault codes should be noted and checked against the GivEnergy fault code guide. Codes starting with E indicate errors; W indicates warnings.

2
Firmware update entries

Firmware updates appear in the log. If a schedule reset or mode change coincides with a firmware update timestamp, the update is the cause.

3
Temperature events

BMS temperature protection events appear here — if the battery cell temperature dropped below 0°C and charging stopped, this will show clearly in the log.

4
Communication errors

CAN communication errors between the inverter and battery will appear here. Intermittent communication loss can cause inconsistent battery behaviour even when the system appears normal.

Check 4
System mode

Understanding GivEnergy system modes

The active system mode determines how the GivEnergy inverter manages charging and discharging. Many apparent faults are actually the correct behaviour for the wrong mode. This table shows the key differences.

Mode Charges from grid? Charges from solar? Use for
Eco Mode No — solar excess only Yes Solar-only households, flat tariffs
Timed Charge Yes — during set window Yes Cheap-rate overnight charging (Go, Agile, E7)
Timed Discharge Configurable Yes Discharging at peak times to avoid expensive electricity
Timed Export Configurable Yes Exporting to grid during peak export rate windows

The most important thing to know about Eco Mode

Eco Mode does not charge the battery from the grid. This is the single most common misconception about GivEnergy settings. If you have a cheap overnight tariff (Octopus Go, Agile, Economy 7, Cosy), you must be in Timed Charge mode with the correct hours set. Eco Mode will never force grid charging regardless of your tariff or schedule.

For a full guide to configuring each system mode for different tariffs, see the tariff optimisation guide and the Eco Mode guide.

When to get professional help with portal diagnostics

If the schedule and system mode look correct, the battery isn't paused, and the event log doesn't show an obvious fault — but the system still isn't behaving correctly — the issue is likely something that requires reviewing your historical monitoring data. We analyse charge/discharge graphs, CT clamp readings, and portal event sequences to find the cause.

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Related GivEnergy guides
Hardware diagnostics

Physical checks — isolators, LEDs, temperature, and safe restart sequence.
Battery not charging overnight

Full diagnostic guide for overnight charging failures including CT clamp and mode issues.
Eco mode explained

What Eco Mode does and does not do — and when to use Timed Charge instead.
Tariff optimisation

Configure GivEnergy for Octopus Go, Agile, Intelligent, Economy 7 and more.
FAQ

GivEnergy portal diagnostic questions

GivEnergy charge and discharge schedules are in givenergy.cloud → My Inverter → Settings tab. Scroll down to the schedule sections. If the schedule appears blank or has wrong times — particularly after a firmware update — clear all entries and re-enter your required charge window. Remember that slots cannot cross midnight: split an overnight window into two entries if it crosses 00:00.
Go to givenergy.cloud → My Inverter → Remote Control (the cog icon). The battery pause setting is here. Change from Paused to Not paused to restore normal operation, or from Not paused to Paused to halt all charge and discharge activity. The pause state overrides all schedules and modes — always check this first when the battery appears completely inactive.
The event log is accessed via My Inverter → Jump to Logs in the GivEnergy portal. It shows a chronological record of all system events with timestamps. Filter by date to focus on when the problem started. Fault codes appear here, as do firmware update events, temperature protection events, and communication errors — it is the starting point for any serious diagnosis.
This is a known GivEnergy issue — firmware updates can reset the system mode to Eco Mode and clear charge/discharge schedules. The update timestamp will appear in the event log. To fix it, go to the Settings tab and re-enter your charge schedule and confirm the system mode is set correctly. To prevent it happening again unnoticed, make a note of your settings and check the portal the morning after any firmware update notification.
No. GivEnergy schedule slots cannot cross midnight. If your cheap-rate window spans midnight (e.g. 23:30–05:30), you must split it into two separate slots: 23:30–00:00 and 00:00–05:30. A single slot that crosses midnight will either fail to save or save incorrectly, resulting in the battery not charging for part of the window. This is one of the most common scheduling mistakes on overnight tariffs like Octopus Go.
The remote diagnostic is free — tell us what the portal is showing and we'll review your event log, schedules, and current settings at no charge. Because these are all software and portal checks, almost everything we find can be put right remotely — re-entering a schedule the firmware wiped, un-pausing the battery, or correcting the system mode — for a flat £75, and if we can't resolve it remotely there's nothing to pay. A portal or settings fault never needs a site visit. Full pricing →
Usually the same day. Portal and settings problems are the quickest to fix — once we can see your event log and schedules we can usually pinpoint the cause in minutes and correct it in the same remote session, so your battery is back on the right schedule that night. If the event log actually points to a hardware fault rather than a settings one, we'll tell you straight away and move you onto the hardware diagnostic path instead.
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Portal checks done but still not working?

Tell us what system mode you're on, what the schedule shows, what the event log says, and what you've already tried. We'll review your monitoring data and portal configuration to find the exact cause — most issues are resolved remotely in one session.

  • Not affiliated with GivEnergy Ltd
  • Free remote diagnostic — pay only if we fix it
  • Most settings and schedule issues fixed remotely

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