My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
Previous owner won't release solar monitoring access
- Previous owner's consent not legally required
- Manufacturer escalation works
- Legal options available if blocked
Solar panels and inverters are fixtures — they are legally part of the property and transfer to the new owner on completion. The previous owner has no legal right to retain control of monitoring systems installed at a property they no longer own.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.
Very pleased with solar tech support , they were very informative and helpful , arrived when they said they would and did a great job , I would highly recommend them .
I can’t praise this firm enough. After hearing my solar panels rattling in very windy conditions, I contacted Solar Tech (as my installers no longer trade). Ronald was fantastic at explaining what he thought the issue was likely to be. Communication was great throughout keeping me fully updated. The team worked really hard on the day to carry out the necessary work. I can now sleep soundly at night without worrying about the solar panels on my roof. I would thoroughly recommend this firm. Thank you for sorting the problem out.
Our 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
Escalation routes — in order of priority
Work through these in sequence. Most cases are resolved at step 2 or 3 without needing any contact with the previous owner.
If you haven't already, go through the standard channel first — manufacturer support with your serial number and proof of ownership. Even if this seems like it will require the previous owner's email confirmation, submit it. Some manufacturers process it automatically on proof of ownership without actually contacting the previous owner. See the monitoring access guide for the process by brand.
Allow 5 working days. If you get no response or a response saying they need the previous owner's confirmation, move to step 2.
Reply to your support ticket — or open a new one — and explicitly request escalation to a team lead or manager. State the following clearly:
Use the word "escalation" — support teams respond differently to formal escalation requests than general support queries.
Ask specifically whether the manufacturer can create a new owner account linked to your inverter serial number, rather than transferring the existing account. This effectively unlinks the previous owner without requiring their consent or email confirmation. Growatt are generally willing to do this with proof of ownership; for GivEnergy, new-account requests go to GivEnergy Software Ltd via the portal contact form since the April 2026 administration. SolarEdge has a stricter account linkage system but can be escalated to their UK technical account team.
Manufacturers sell through UK distributors who have commercial relationships and can sometimes apply pressure that a homeowner cannot. Key UK distributor contacts:
If the previous owner is actively blocking the transfer — particularly if they are still accessing the monitoring portal and changing settings at a property they no longer own — a solicitor's letter is the appropriate next step. This creates a formal record, is usually effective in prompting cooperation, and positions you correctly if further legal action becomes necessary. Your solicitor can also write directly to the manufacturer demanding account transfer on the basis of confirmed ownership.
If the previous owner is still actively accessing your system
This is rare, but it does happen — particularly where the previous owner was receiving Feed-in Tariff payments and wants to continue doing so, or simply doesn't realise they no longer have the right to access the system.
Contact the manufacturer immediately and request an emergency account lock. Explain that the previous owner is accessing monitoring at a property they no longer own and is changing inverter settings without your consent. Most manufacturers will lock the account pending an ownership verification. Provide your proof of ownership and request urgent action.
Change your home broadband Wi-Fi password. If the inverter is connected to your broadband, the previous owner cannot directly access it remotely — they can only access the monitoring portal data. However, changing your broadband Wi-Fi will cause the inverter to go offline temporarily, which breaks any data feed to the portal. You will need to reconnect the inverter to your new Wi-Fi credentials afterwards, but this removes a potential network-level route in.
Seek legal advice if changes are being made to your system. If the previous owner is actively changing inverter settings — charge/discharge schedules, export limits, mode settings — at a property they no longer own, this may constitute interference with your property and, depending on method, potentially unauthorised computer access. This warrants formal legal advice.
Check whether the previous owner is still receiving FiT or SEG payments. If they are receiving generation payments for a system they no longer own, this is a matter for your energy supplier and, if relevant, your conveyancing solicitor. See the FAQ below on Feed-in Tariff transfers.
The legal position — what you own
Under UK property law, solar panels, inverters, and batteries installed on or in a property are fixtures — they form part of the property. Unless explicitly excluded from the sale contract by the seller (which would be noted in your conveyancing documents), they transfer to the new owner on completion. The previous owner retains no ownership of, or right of access to, these systems.
If you are unsure whether the solar equipment was included in your sale, check your conveyancing documents — specifically the Fixtures and Fittings form (TA10). If solar panels are not explicitly excluded on this form, they are included in the sale.
Warranties and guarantees on the equipment (panels, inverter, battery) also transfer to the new owner, as they relate to the equipment — not to a named individual. However, you may need to notify the manufacturer of the ownership change to ensure warranty claims can be processed in your name.
Available on-site across Yorkshire & beyond
Need help transferring monitoring from a previous owner? We can handle the full process remotely, or visit on-site across our coverage area if hands-on access is needed.
See all areas we cover →Frequently asked questions
Stuck — or want the transfer handled for you?
Our monitoring account transfer service takes the whole process off your hands. We contact the manufacturer, deal with the documentation, and get the portal in your name — typically within 3–7 days. From £95.
- Handles all 19 major brands
- Direct manufacturer escalation — no hold-music
- Full system generation confirmation included
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