Solar panels and inverters are fixtures — they are legally part of the property and transfer to the new owner on completion. The previous owner has no legal right to retain control of monitoring systems installed at a property they no longer own.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Work through these in sequence. Most cases are resolved at step 2 or 3 without needing any contact with the previous owner.
If you haven't already, go through the standard channel first — manufacturer support with your serial number and proof of ownership. Even if this seems like it will require the previous owner's email confirmation, submit it. Some manufacturers process it automatically on proof of ownership without actually contacting the previous owner. See the monitoring access guide for the process by brand.
Allow 5 working days. If you get no response or a response saying they need the previous owner's confirmation, move to step 2.
Reply to your support ticket — or open a new one — and explicitly request escalation to a team lead or manager. State the following clearly:
Use the word "escalation" — support teams respond differently to formal escalation requests than general support queries.
Ask specifically whether the manufacturer can create a new owner account linked to your inverter serial number, rather than transferring the existing account. This effectively unlinks the previous owner without requiring their consent or email confirmation. GivEnergy and Growatt are generally willing to do this with proof of ownership. SolarEdge has a stricter account linkage system but can be escalated to their UK technical account team.
Manufacturers sell through UK distributors who have commercial relationships and can sometimes apply pressure that a homeowner cannot. Key UK distributor contacts:
If the previous owner is actively blocking the transfer — particularly if they are still accessing the monitoring portal and changing settings at a property they no longer own — a solicitor's letter is the appropriate next step. This creates a formal record, is usually effective in prompting cooperation, and positions you correctly if further legal action becomes necessary. Your solicitor can also write directly to the manufacturer demanding account transfer on the basis of confirmed ownership.
This is rare, but it does happen — particularly where the previous owner was receiving Feed-in Tariff payments and wants to continue doing so, or simply doesn't realise they no longer have the right to access the system.
Contact the manufacturer immediately and request an emergency account lock. Explain that the previous owner is accessing monitoring at a property they no longer own and is changing inverter settings without your consent. Most manufacturers will lock the account pending an ownership verification. Provide your proof of ownership and request urgent action.
Change your home broadband Wi-Fi password. If the inverter is connected to your broadband, the previous owner cannot directly access it remotely — they can only access the monitoring portal data. However, changing your broadband Wi-Fi will cause the inverter to go offline temporarily, which breaks any data feed to the portal. You will need to reconnect the inverter to your new Wi-Fi credentials afterwards, but this removes a potential network-level route in.
Seek legal advice if changes are being made to your system. If the previous owner is actively changing inverter settings — charge/discharge schedules, export limits, mode settings — at a property they no longer own, this may constitute interference with your property and, depending on method, potentially unauthorised computer access. This warrants formal legal advice.
Check whether the previous owner is still receiving FiT or SEG payments. If they are receiving generation payments for a system they no longer own, this is a matter for your energy supplier and, if relevant, your conveyancing solicitor. See the FAQ below on Feed-in Tariff transfers.
Under UK property law, solar panels, inverters, and batteries installed on or in a property are fixtures — they form part of the property. Unless explicitly excluded from the sale contract by the seller (which would be noted in your conveyancing documents), they transfer to the new owner on completion. The previous owner retains no ownership of, or right of access to, these systems.
If you are unsure whether the solar equipment was included in your sale, check your conveyancing documents — specifically the Fixtures and Fittings form (TA10). If solar panels are not explicitly excluded on this form, they are included in the sale.
Warranties and guarantees on the equipment (panels, inverter, battery) also transfer to the new owner, as they relate to the equipment — not to a named individual. However, you may need to notify the manufacturer of the ownership change to ensure warranty claims can be processed in your name.
Need help transferring monitoring from a previous owner? We can handle the full process remotely, or visit on-site across our coverage area if hands-on access is needed.
See all areas we cover →Our monitoring account transfer service takes the whole process off your hands. We contact the manufacturer, deal with the documentation, and get the portal in your name — typically within 3–7 days. From £75.
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