Dongle hardware failures and firmware-related connectivity faults often need deeper diagnosis. A remote session can confirm the cause and tell you exactly what needs replacing or resetting.
Book your free remote diagnosticWhat's includedBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Your solar system is almost certainly still working. Monitoring offline is a communication fault, not a generation fault. Your panels and battery continue operating as configured — timed charge schedules are stored locally on the inverter and are not affected by loss of internet connectivity.
Each has different symptoms and a different fix.
The inverter or dongle has lost connection to your home WiFi. This is the most common cause. Triggered by router replacement, password change, weak signal, or a 5GHz network incompatibility.
Sign: Dongle indicator is flashing or amber. AP hotspot may be visible in your WiFi list.
The WiFi dongle or internal wireless module has failed — from age, power surge, or hardware defect. Less common but requires hardware replacement.
Sign: No indicator light at all, AP hotspot never appears, no response after power cycling.
A firmware update cleared WiFi credentials, changed network settings, or introduced a bug that prevents cloud connectivity. Happened immediately after an update notification.
Sign: Monitoring went offline at the same time as a firmware update. Dongle now in AP mode.
The monitoring platform's servers are down. Your system and dongle are working fine — the cloud side is unavailable. Nothing to fix locally; wait for the platform to recover.
Sign: Multiple users reporting the same issue. Brand status page or social media confirms outage.
Work through these in order — each step narrows down the cause.
Before investigating your own equipment, check whether the monitoring platform is having an outage. Search for your brand name plus "outage" or "not working" on Twitter/X or check their status page. If it is a platform outage, nothing local needs fixing — wait for the provider to restore service.
Open a website on your phone connected to your home WiFi (not mobile data). If your broadband is down, your inverter cannot reach the cloud. Restore broadband first, then recheck monitoring status after 10–15 minutes.
Look at the WiFi dongle or inverter's WiFi indicator. A steady green (or blue on some brands) light means connected to WiFi; a flashing or amber light means the WiFi connection has been lost; no light may indicate loss of power to the dongle.
If the light shows WiFi lost, follow the WiFi not connecting guide to reconnect it. The monitoring offline is a symptom — WiFi loss is the cause.
Unplug the WiFi dongle from the inverter, wait 30 seconds, reinsert it, and wait 3–5 minutes for it to reconnect. If integrated, turn the inverter off via its isolation switch, wait 60 seconds, then turn it back on. Many transient connectivity faults clear with a clean restart.
Think back to when monitoring went offline. If it coincided with an update notification from the app or portal, the update may have cleared stored WiFi credentials. Check whether the dongle is now broadcasting an AP hotspot (visible in your phone's WiFi list). If it is, run the WiFi setup process again to re-enter your credentials.
A remote diagnostic session can confirm exactly what's causing the offline status, walk you through the reconnection process live, and check the system is operating correctly in the meantime.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) to measure ad performance. Accept, or decline for essential cookies only. Privacy policy
