We diagnose your fault free. You pay only when we resolve it.
Read the full policyBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
We review your fault log, generation history, and live readings to pinpoint exactly what's wrong — not guess.
CT clamp direction, export limit, charge schedules, tariff configuration — corrected during the session where safe to do so remotely.
A clear written report of what was found, what was done, and any on-site work required — with an honest cost estimate if needed.
If parts or a site visit are needed, you'll know exactly what they are before committing. No blank cheques.
Fill in the booking form with what you're seeing — fault codes, lights, when it started. We'll confirm a time, usually the same day.
During the 30-minute session we access your monitoring data and inverter readings, identify the fault, and apply any safe remote fixes.
You receive a written summary of what was found, what was done, and a clear recommendation — with honest costs if further work is needed.
System producing less than expected but no obvious fault — likely a configuration or monitoring error
Battery not charging from solar or overnight — usually a CT clamp direction error or schedule misconfiguration
Monitoring app showing incorrect data, reversed import/export, or offline readings
Fault code on inverter or battery — we'll identify what it means and whether it needs a site visit
Export limit settings incorrect after DNO change or smart meter installation
Not sure what's wrong — start here before committing to an on-site visit
Safety note: If you smell burning, see arcing, or notice smoke or discolouration around your inverter or battery, isolate at the consumer unit immediately and call 999. Do not attempt to open any enclosures. For these situations use our emergency solar repair service.
During your 30-minute session, we conduct a comprehensive review of your solar PV and battery system. Here's exactly what we examine:
We review every error code, warning, and fault recorded by your inverter, tracing patterns and identifying which ones need attention and which are normal transient events.
Daily, weekly, and monthly generation patterns are cross-referenced against weather, seasonal norms, and system specification to spot underperformance or anomalies.
We examine charge/discharge cycles, resting voltage, depth of discharge patterns, and state of health indicators to assess battery condition and usage patterns.
One of the most common faults — CT clamps installed backwards cause reversed import/export readings. We validate direction and orientation against live data.
We verify export limit settings match your DNO agreement, especially following smart meter installation or changes to grid connection terms.
Battery charging and export schedules are checked against your tariff, ensuring optimal alignment with off-peak rates and export pricing.
We check inverter and battery firmware versions against manufacturer known issues database, identifying whether updates or workarounds are needed.
We verify data accuracy between your inverter, monitoring app, and our platform, identifying communication gaps, data lag, or sensor failures.
This is one of the most frequent faults we encounter. When CT (current transformer) clamps are reversed, your system reports export as import and vice versa. Your battery may appear to be discharging when it's actually charging from solar, and your monitoring app shows backwards flow. We can confirm this with live data and walk you through the fix — usually a 5-minute correction that doesn't require an engineer visit.
After smart meter installation or DNO agreement changes, export limits often remain at old settings. This can cap your system to 0 kW export, prevent battery discharge optimization, or breach your DNO agreement. We validate your settings against your current agreement and correct them remotely if needed.
Your battery may be charging during peak hours when electricity is expensive, or discharging when prices are low. Misaligned schedules waste export revenue and increase grid import costs. We review your tariff and adjust charge/discharge windows to maximize savings remotely.
Sometimes your app displays inverted import/export values, shows offline data despite the inverter being online, or reports generation figures that don't match live readings. We trace the data path from inverter through monitoring platform to your app and identify where the disconnect is occurring.
Grid frequency fluctuations outside normal range (49.8–50.2 Hz) can cause your inverter to disconnect and enter standby. This usually resolves itself, but persistent standby indicates a grid issue or inverter sensitivity setting that needs validation. We check your settings and advise whether contact with your DNO is needed.
Your battery may be set to manual charge only, or configured to ignore solar surplus during certain hours. This prevents self-consumption and wastes potential savings. We review your operating mode and adjust schedules so your battery charges intelligently from available solar.
Every diagnostic concludes with a clear next step. We don't leave customers with open questions or unclear paths forward. Here are the three most common outcomes:
Most common for configuration issues. We correct CT clamp direction, export limits, charge schedules, or other settings during the session. You receive a written report documenting the changes and your system returns to normal performance — usually within the 30-minute session window.
No further action needed
If physical work is needed — faulty hardware, physical installation errors, parts replacement — we tell you exactly what's required and the cost before you commit. On-site repairs start from £245, and parts are pre-ordered to ensure the visit is efficient and same-day completion where possible.
Clear quote, no surprises
If we identify a manufacturing defect or failure covered under warranty, we document the fault, prepare evidence, and provide all the documentation you need to file a claim with the manufacturer or installer. We handle warranty support at every step.
We provide all documentation
Nothing is wasted: Whether the fault is fixed remotely, requires a visit, or needs a warranty claim, the free remote diagnostic always translates into faster resolution, fewer wasted site visits, and honest costs upfront. We treat your time and budget with the same care we treat our own.
Free 30-minute live session. Pay only if we fix your fault. Same-day response. Tell us your name, contact details, brand, and what you're seeing.
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