Same-day availability · On-site diagnosis and repair · Written report included
Book emergency repairTell us what's happening and we'll confirm a same-day slot.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Inverter not starting, battery completely unresponsive, or no generation at all on a clear day
Your backup power failed during a grid outage. A critical safety and commissioning issue — do not leave this unchecked
Isolation fault, arc fault detection, earth leakage — alarms that indicate a potential safety risk, not just a configuration error
System needs to be working by a specific date — property sale, lettings inspection, business continuity — and you can't wait for a standard booking slot
A battery importing aggressively from the grid without instruction can indicate a BMS fault or protection event in progress
For faults that can wait a day or two, a free remote diagnostic is the right starting point
The callout fee includes a full on-site diagnostic — fault log review, live readings, physical inspection of wiring, connections, and components.
Minor repairs and adjustments — settings corrections, connection issues, firmware recovery — are carried out during the visit within the callout fee.
You receive a written report of what was found, what was done on the day, and a clear recommendation for any further work — with costs agreed before proceeding.
If parts are needed: If the repair requires components that aren't on the van — inverter boards, battery modules, specific isolators — we'll confirm the cost and lead time before ordering. The callout fee is not duplicated for follow-up visits to complete a part-based repair.
Not every solar fault is an emergency. However, certain situations pose safety risks, threaten system integrity, or require urgent response. Below we outline the scenarios that warrant an immediate callout, and why speed matters.
If you notice a burning smell, see smoke, or observe discolouration, scorch marks, or browning around your inverter, battery storage, or any electrical enclosure: isolate at the consumer unit immediately and call 999 first. This indicates a potential electrical fire or internal component failure. Do not attempt to restart the system. Do not open any enclosures. Your safety is the priority — the system can be repaired later. Once emergency services have attended, contact us for recovery and repair.
If your inverter has triggered an arc fault shutdown, or you've observed visible sparking or arcing near any DC wiring or connectors, this indicates a fault in the DC circuit that can cause electrical fire. Do not restart the system. Isolate at the consumer unit and call us immediately. Many inverters with arc fault detection are programmed to prevent restart after an arc detection event — this is a safety feature, not a system failure. We diagnose on-site to identify the arc source (usually a damaged connector or corroded wiring) and resolve it safely. Arc faults require immediate professional attention to prevent fire and electrical shock hazards.
Modern lithium battery systems include BMS (battery management system) protections that trigger shutdown if a cell enters thermal runaway — uncontrolled temperature rise. If your battery shows a thermal warning, or if the battery enclosure is visibly swollen, bulging, or deformed: isolate at the consumer unit immediately and vacate the property if you smell burning or heat. Call 999. Once safe, contact us. A thermal runaway is a serious fire risk and requires professional containment and replacement. Do not attempt any restart.
If water has entered an electrical enclosure — from flooding, condensation, or a roof leak — the risk of electrical shock and short circuits is high. Isolate at the consumer unit immediately. Do not attempt to dry out the unit or restart it. Contact us for urgent on-site assessment. Water damage may require component replacement, but attempting operation risks electrocution and fire. We'll drain, clean, and assess what can be salvaged and what must be replaced.
If your solar system is your primary or sole source of heating, hot water, or other essential services, and it fails completely during winter, extreme heat, or another critical period, this is a time-critical emergency. A completely non-responsive inverter or battery in these circumstances can affect your health and safety. Contact us immediately and we'll prioritise a same-day response. We carry common replacement parts on the van to minimise downtime. Same-day repair is not guaranteed in all cases, but we treat these situations as top priority.
In rare cases, a fault on the grid side (a supply problem or earth fault) can cause an inverter to trip repeatedly, and the inverter may not recover or reset automatically. If you've isolated and restarted the inverter multiple times and it continues to fail within minutes of starting, this suggests an external fault that requires investigation. Contact us immediately — we may need to engage your DNO (distribution network operator) to investigate the supply fault. Grid-side faults typically involve voltage, frequency, or earth issues that are beyond inverter control and require utility-level diagnosis.
Summary: If there is any visible sign of heat, damage, arcing, smoke, or water — call 999 first, then us. If your system has stopped working entirely and you rely on it for essential services, call us for urgent same-day attendance. For fault codes, error lights, or reduced output without physical signs, our standard repair service is usually appropriate — but if you're unsure, call us and we'll advise.
If you haven't already, switch off your solar system at the consumer unit (the main circuit breaker panel). This is the safest position for both you and the engineer while the fault is being investigated. Your system will not generate during darkness anyway, and this removes any live electrical risk during diagnosis.
If your inverter or battery is displaying an error code, fault light, or unusual status message, photograph it clearly. Include the device brand name and model visible in the photo if possible. Also photograph any physical signs: discolouration, loose connectors, water stains, or unusual positioning of wiring. These photos help the engineer prepare for the visit and order parts if needed. Do not open any enclosures or attempt to access circuit boards.
Gather the following information before the engineer arrives (you can usually find this on labels attached to the inverter and battery, or in installation documents):
In an emergency situation, it's easy to make the fault worse. Please avoid:
The £295–£449 emergency callout fee covers everything involved in diagnosing and stabilising your system. Here's what you get:
Full system assessment: fault log review, live voltage and current readings, physical inspection of all wiring, connectors, and components. We identify the root cause, not just the symptom.
Minor repairs, adjustments, and configuration fixes are carried out during the visit — reconnecting loose connectors, correcting settings, firmware recovery, clearing protection trips where safe to do so.
After the visit, you receive a written report of findings, actions taken, and a clear recommendation for any further work required — with itemised costs before any parts are ordered.
If replacement components are needed, we order them and arrange a follow-up visit to fit. You agree the cost in advance. The initial callout fee is not charged twice for the follow-up repair visit.
Travel time is included: The £295–£449 fee covers our engineer's travel, time on-site, and the report. For locations far from Yorkshire, a mileage charge may apply — we confirm this at booking. You will always know the full cost before the visit, and no additional charges are added without your agreement.
Book now and we'll confirm a same-day slot. Tell us what's happening — fault codes, lights, when it stopped — and we'll come prepared with the right parts and test equipment.
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