Within an hour they were online and after less than another hour had it all sorted. Good communication throughout.
Philip Gerrish · Nov 2026 Google
Owner guide · GivEnergy monitoring transfer
Transfer a GivEnergy Account in the App
The current owner can transfer a GivEnergy system in the app, and GivEnergy Software says it now takes a minute. This guide covers the steps, moving into a home, the free Standard Tier that needs no login, a lost email, and what to do if your installer has gone bust.
- Steps from GivEnergy Software's own FAQ
- The free Standard Tier needs no login
- Independent: not affiliated with GivEnergy
Got a real fault?
We do not handle GivEnergy account transfers, because the owner can do them in the app. If the system itself has a fault, the remote diagnostic is free, and a remote fix is a flat £125, charged only if we fix it.
Book a free remote diagnosticIf your installer's gone bustNot affiliated with GivEnergy Ltd. Independent support for homeowners.
The Solar Tech Support company was the only one to respond to a request for someone to supply and fit a new inverter for our solar panels after our old one finally expired after 26 years. Ron kept us well informed throughout, came and ascertained that the issue was down to the inverter having failed then sourced and fitted a new one. He got the system up and running again, set up the wi-fi performance feedback and took away the old inverter for disposal. By acting promptly and fitting the job around existing commitments we were able to get our solar power unit back in operation with minimal delay in the short while before we were due to go away for a week. The work was carried out very professionally and we were asked to confirm that all was in order the following day. I was impressed that, having recently taken on additional work for GivEnergy customers we were able to keep our solar panel down-time to a minimum. I would highly recommend for prompt attention and first-rate service.
James Dignan · Aug 2026 Trustpilot
We reached out to Solar Technical Support after our solar energy system stopped working. As GivEnergy 'solar orphans,' we have been extremely pleased with the service from STS - our system was back up and working within a day of us contacting them. We found other solar engineers reluctant or unable to help us, so it has been great to find this organisation. We would definitely use them again and would recommend them to anyone, especially GivEnergy orphans!
Fiona Ford · Aug 2026 Google
Had a problem with my GivEnergy battery which seemed to be a calibration issue. My installer was unable to help so contacted Ron at Solar Tech Support who was immensely helpful. He diagnosed, confirmed and fixed the problem remotely and very speedily. Would thoroughly recommend this company for their knowledge and ability.
Geoff Henney · Oct 2026 Trustpilot
Absolute legend found the fault in 5mins definitely will be using again definitely would recommend to others .
namas raw feeders · Sep 2026 Google
What an Amazing service and so helpful . I have had problems with a faulty GivEnergy inverter and Ron has been so diligent in investigating and reporting on it . I’d give him more than 5 stars if I could for his help in diagnosis and potential solution. Thoroughly recommend .
Penny Ribbeck · Jul 2026 Google
Transfer a GivEnergy system in the app
1
Update the app and log in
The current owner updates the GivEnergy app and logs in.
2
Tap the account button
They tap the account button, the head-and-shoulders icon at the top right of the home page.
3
Choose Transfer Hardware
They choose Transfer Hardware and enter the new owner's email address. On the website, the same option is at givenergy.cloud/account-settings/security.
4
Accept from the email
The new owner accepts the transfer from the email they receive.
MOVED INTO A HOME
New owners
Moved into a home with a GivEnergy system
The current owner in the steps above means whoever holds the account now, not whoever owns the house. If you have moved into a home with a GivEnergy system, ask the previous owner or the estate agent to do this for you. GivEnergy Software says it is working on a way for the new owner to request the transfer themselves.
Still stuck
If you can't reach them
GivEnergy Software gives one address for owners still stuck: premium@givenergy.co.uk, with Log In as the subject. Our lost email section says what to include.
Do not
Do not factory reset the inverter
A factory reset wipes all configuration, including charge schedules, export limits and EPS settings. It does not help with account access.
FREE TIER
No login needed
The free Standard Tier needs no login
You do not have to wait for a transfer to use the system at home.
Free
Logging in is optional
The Standard Tier of the GivEnergy app is free. The app finds the inverter over your home network.
At home
Monitor and control before any transfer
A new owner can monitor and control the inverter locally straight away. The EV charger still needs a login. Our local monitoring guide covers the setup.
Premium
What needs a paid plan
The web portal, and the app away from home, need a GivEnergy Premium plan. Our cloud and Premium guide sets out what is free and what is paid.
LOST EMAIL
Account login
Lost the email on your GivEnergy account
GivEnergy Software deals with this by email. It aims to reply within 14 days.
Who to email
Email GivEnergy Software
Email premium@givenergy.co.uk with Log In as the subject. Send it from the address you want to use.
What to send
What to include
Give your username or your inverter serial, and the installation postcode. The serial is on the label on the side or bottom of the inverter.
Still stuck
If the transfer steps do not work
If you are still stuck after the steps at the top of this guide, write to the same address with the same subject.
INSTALLER GONE BUST
When the installer disappears
If your GivEnergy installer has gone bust
Your system keeps generating, because the hardware does not depend on the installer being active. What changes is who can help with the account and with faults.
Access
Another installer can ask for access
GivEnergy Software says another installer can request access at givenergy.cloud/temporary-access. You approve it as the owner, and that installer can then help as your original installer could.
Owner
You decide who has access
As the owner you can revoke or reinstate installer access at givenergy.cloud/account-settings/security.
Account
If the account is in the installer's name
Many installers registered systems under their own company account. If yours did, ask them to transfer it to you with the steps above. If they have gone and you are still stuck, email premium@givenergy.co.uk with Log In as the subject.
Warranty
The warranty route has closed at both ends
GivEnergy's warranty process used to run through the installer, and the administrator has been explicit that no further hardware warranties will be honoured by GivEnergy Ltd. Our warranty page works through the routes that may still be open.
Firmware
Ask us before any firmware update
The GivEnergy app and portal do offer updates, but we do not advise running them yourself. We update firmware by hand, to our own written procedures, on a callout or by talking you or your electrician through it remotely.
Faults
A real fault can still be fixed
There is no longer a residential support desk at GivEnergy Ltd to fall back on. For a real fault, book our free remote diagnostic.
HOW ACCOUNTS LINK
How GivEnergy works
How GivEnergy accounts link up
Your system sits in one owner account. An installer can have access to it, and GivEnergy Software Ltd runs the platform behind both.
You, the account owner
The owner's account is the one that holds the system, and a transfer starts there. Delegate users can't join Axle Energy: you must be the account owner.
Your installer
The company that installed your system usually has installer access to it. That access is separate from owning the account, and the owner can revoke or reinstate it.
GivEnergy Software Ltd
It runs the app and portal and is still trading. It is a separate company from GivEnergy Ltd, the manufacturer, which entered administration on 9 April 2026.
WHAT WE DO
Remote fix
What we do, and what we do not
We do not handle GivEnergy account transfers, because the owner can do them in the app. Our remote fix is for a real fault with the system.
Free
Free remote diagnostic
If the system itself has a fault, we find the cause remotely and tell you in writing. The remote diagnostic is free.
On site
If it needs a visit
On-site visits are from £295, always agreed before an engineer travels.
Related pages
Portal offline
Have access but no data? This is a different problem: the dongle, WiFi or the cloud.
See portal offlineLocal monitoring
Monitor your system locally via the app, GivTCP or Modbus. It works without the cloud portal.
See local monitoringNew homeowner guide
Bought a home with a GivEnergy system? Your first steps, monitoring, warranty and common issues.
See new homeowner guideInstaller gone bust
Full guide to documents, warranties and consumer protection when an installer closes.
See installer gone bustSelling your battery
Selling a GivEnergy battery? The checks to make first, and what happens to the account.
See selling your batteryGivEnergy monitoring transfer questions
GivEnergy transfers are now done between customers in the app. The current owner updates the GivEnergy app, logs in, taps the account button at the top right of the home page, chooses Transfer Hardware and enters the new owner's email address. The new owner accepts from the email they receive.
Whoever holds the account transfers the system in the app. If you have moved into a home with a GivEnergy system, ask the previous owner or the estate agent to do this for you. GivEnergy Software says it is working on a way for the new owner to request the transfer themselves. In the meantime, the free Standard Tier of the app needs no login and works on your home network.
Email premium@givenergy.co.uk with Log In as the subject, from the address you want to use. Include your username or inverter serial, and the installation postcode. If you are still stuck after the transfer steps, use the same address and subject.
Your system continues to generate and operate normally. The hardware does not depend on the installer. There is no installer left to raise a warranty claim through, and since GivEnergy Ltd entered administration on 9 April 2026 the manufacturer route is closed too. For a real fault, our remote diagnostic is free.
GivEnergy Software says another installer can request access at givenergy.cloud/temporary-access. You approve it as the owner, and that installer can then help as your original installer could. You can revoke or reinstate installer access at givenergy.cloud/account-settings/security.
Yes. GivEnergy Software Ltd runs the app and the portal and is still trading. It is a separate company from GivEnergy Ltd, the manufacturer, which entered administration on 9 April 2026. The steps on this page come from GivEnergy Software's own FAQ, read on 6 November 2026.
We do not handle GivEnergy account transfers, because the owner can do them in the app. So there is nothing to pay us for a transfer. The Standard Tier of the GivEnergy app is free. If your system has a real fault, the remote diagnostic is free, and a remote fix is a flat £125, charged only if we fix it.
GivEnergy Software says it now takes a minute in the app. The new owner then accepts from the email they receive, so it is done when they do that. If you have to email about a lost login, GivEnergy Software aims to reply within 14 days.
Book
Got a real fault on your GivEnergy system?
Tell us what the system is doing and we will find the cause. For a real fault, the remote diagnostic is free, and a remote fix is a flat £125, charged only if we fix it.
- Not affiliated with GivEnergy Ltd
- Remote fix a flat £125, only if we fix it
- Remote diagnosis, usually same day
GivEnergy support · UK-wide
GivEnergy problems? Remote fixes: no fix, no fee.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
Ronald Director, Solar Tech Support
Remote fix: £125 if we fix it, no charge if we don’t
UK-wide: we start remotely, wherever you are
Replies: within 48 hours
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