We take over as your registered GivEnergy installer, handle the account transfer, and keep your system monitored. GivEnergy Software Ltd — separate from the manufacturer and still running the platform — hasn't yet confirmed how reassignments will work now the hardware side is in administration, but we have a temporary workaround. Tell us your situation and we'll confirm the current route.
Book Installer Transfer — from £75If your installer's gone bustNot affiliated with GivEnergy Ltd. Independent support for homeowners.
Our SolarEdge PV system with LG batteries had its first hiccup after 8 years of hard work. The Inverter failed. Fortunately I found Solar-Tech-Support who diagnosed the problem very quickly, ordered a replacement unit and fitted it shortly after we received the unit from SolarEdge. Very thorough and professional approach. Thank you, a solid 5 star recommendation.
STS were incredibly responsive and helpful In diagnosing an issue with my GivEnergy inverter. Although distance meant it was impractical for me to use them to fully solve the issue, I’m grateful for the help and detail they provided. Don is a real professional gent and a hero in my eyes.
My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
Ron was really helpful. He remotely adjusted my battery settings on the same day I contacted him, and at a reasonable price. Great service.
Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.
When my GivEnergy battery started playing up it became basically useless and several companies I called said they couldn’t help. Solar Tech Support really knew their stuff, communicated very well and resolved the problem quickly. Without them I’d have had to buy a replacement battery.
Unlike simpler solar systems, GivEnergy operates a platform model. Every system on the GivEnergy portal is linked to a homeowner account and an installer account. Both are connected to GivEnergy centrally. This three-way relationship is how GivEnergy manages warranties, firmware updates, fault alerts, and remote support.
Your portal account at givenergy.cloud. You see live data, change schedules, and manage battery settings. This is the consumer-facing account.
The company that installed the system is registered on GivEnergy's platform as the responsible installer. They receive fault alerts, can access your system remotely, and act as your first line of technical support.
The manufacturer. They host the cloud portal, manage firmware updates, process warranty claims, and coordinate between homeowner and installer. They sit at the centre of the relationship.
Your system keeps generating — the hardware does not depend on the installer being active. But the support structure around it collapses, and problems that would have been caught early can go unnoticed for months.
When an installer is active on the GivEnergy platform, they receive automatic alerts if your inverter goes offline, if generation drops, or if fault codes appear. Without an active installer, these alerts go nowhere. A fault that would have been caught in hours can run for weeks or months.
Many installers registered customer systems under their own company account rather than creating individual homeowner accounts. If the company no longer exists, you may not be able to log in at all — your system is visible only under a dead company account.
GivEnergy's warranty process typically runs through the installer. If a component fails and your installer no longer exists, you need an active registered installer on the account to raise the claim and coordinate the replacement with GivEnergy.
If your system starts behaving oddly — battery not charging, export dropping, fault codes flashing — the installer would have been your first call. Without one, you are left trying to navigate GivEnergy's direct support as an unassigned homeowner, which is slower and less effective.
Some GivEnergy firmware updates are pushed through the installer relationship. Without an active installer, your system may fall behind on updates that fix bugs, improve battery management, or patch security issues.
STS takes over the installer role on the GivEnergy platform. We handle the transfer with GivEnergy, get you a homeowner portal account under your own email, and register as your active installer — restoring the full three-way relationship so your system is properly supported again.
We contact GivEnergy directly, provide the documentation they need (your serial number, proof of ownership, Companies House evidence if the installer is dissolved), and manage the process until the system is released from the old installer account. You do not need to chase GivEnergy yourself.
Once the transfer is complete, you get a GivEnergy portal account under your own email address with full access to live data, schedules, battery settings, and system configuration. Your system, your account, your control.
STS is added as the registered installer for your system. This restores the installer layer — we have visibility of your system, receive fault alerts from GivEnergy, and can access your system remotely for diagnostics and support.
Once we have access, we review your system configuration, check for active fault codes, verify the dongle is connected and reporting correctly, review battery health, and confirm that charge schedules and export limits are set correctly for your tariff. If something needs fixing, we flag it immediately.
Inverter serial number — on the label on the side or bottom of the GivEnergy inverter. Take a photo.
Proof of property ownership — completion letter, Land Registry document, tenancy agreement, or recent utility bill at the address.
Installer name (if known) — so we can check Companies House status and include dissolution evidence with the transfer request.
Any documentation you have — MCS certificate, original invoice, commissioning report, warranty documents. More evidence strengthens the case with GivEnergy.
Once STS is registered as your installer, you can opt for the health plan for constant monitoring and proactive fault notification. Your system is watched so you do not have to be.
We monitor your GivEnergy system through the installer portal. If the inverter goes offline, if generation drops below expected levels, or if fault codes appear — we know about it, usually before you do.
When a fault is detected, we contact you with a clear explanation of what has happened, how serious it is, and what the next steps are. No jargon, no guesswork — just a plain message telling you whether you need to do something or whether we can resolve it remotely.
A system generating at 60% capacity because of a tripped string, a failing battery module, or a disconnected CT clamp can cost hundreds in lost generation and missed export payments before you notice it on your electricity bill. Monitoring catches these issues early — often within hours rather than months.
As your registered installer, STS can raise warranty claims directly with GivEnergy on your behalf. If a component fails within warranty, we handle the claim, coordinate the replacement, and make sure it is resolved — rather than you trying to navigate GivEnergy's process alone as an unassigned homeowner.
We periodically review your system configuration to make sure charge schedules, battery settings, and export limits are still optimal for your tariff and usage pattern. If you change energy supplier or tariff, we can adjust your settings remotely.
If you prefer to handle the transfer directly with GivEnergy rather than using STS, here is the process. Be aware that installer-linked accounts can be more difficult to transfer than standard homeowner accounts — GivEnergy may attempt to contact the dissolved company before proceeding.
On the label on the side or bottom of the GivEnergy inverter. Take a photo — you will need this for every communication with GivEnergy.
Search for the installer at gov.uk/get-information-about-a-company. If the company is dissolved or struck off, screenshot the entry — include it in your transfer request to GivEnergy as evidence the installer no longer exists.
Completion letter from your solicitor, Land Registry document, tenancy agreement, or recent utility bill. GivEnergy requires this before transferring any system.
Contact GivEnergy via givenergy.cloud. Include your serial number, proof of ownership, Companies House evidence, your full name, property address, and the email you want the new account created under. A complete first email avoids back-and-forth.
Installer-linked transfers can take longer than standard ones. Reply to your original email — do not open a new ticket. If still stuck after two follow-ups, get in touch with STS and we can take over from wherever you left off.
Have access but no data? This is a different problem — dongle, WiFi, or cloud issue.
Monitor your system locally via the app, GivTCP, or Modbus — works without the cloud portal.
Full journey for new solar homeowners — system ID, monitoring, MCS, health check.
Full recovery guide — monitoring, documentation, warranties, and consumer protection.
Tell us your situation — installer gone bust, account locked, or just want someone watching your system. We will confirm the current route and handle the process from start to finish.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) to measure ad performance. Accept, or decline for essential cookies only. Privacy policy