Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.
GivEnergy batteries — LV GivBats + HV stackable kits
- Sourced from the official GivBat datasheets
- LV (RS485) and HV (CAN) architectures both covered
- Independent — GivEnergy Ltd in administration since Apr 2026
STS reads GivBat state remotely over modbus — dip-switch addressing, cell voltages, BMS events, firmware compatibility. No portal access required. Free remote diagnostic, no fix, no fee.
Book your free remote diagnosticAll GivEnergy productsIndependent of GivEnergy Ltd (in administration since 9 April 2026).
Great service in supplying and fitting an additional GivEnergy battery. Went the extra mile in managing to fit the battery in to a difficult space.
Superb work from Ronald. Cannot recommend highly enough. Figured out my problem late into night, going above and beyond! Many thanks to him
What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
Solar Tech Support is an absolute lifesaver. My solar and battery system stopped working completely, but after one quick phone call, they fixed the problem straight away. The original provider, GivEnergy, has gone into administration, leaving me entirely without support from the original installers. It was a terrible situation on GivEnergy’s part, but thankfully, Solar Tech Support came to the rescue!
GivBat LV range — key specifications (from datasheets)
Two architectures — LV GivBat modules and HV stackable kits
The GivEnergy battery range has two completely different architectures, and getting them right matters for any expansion or diagnostic. The LV side (Gen 1 through Gen 3 GivBat modules) is 51.2V nominal and uses RS485 (in the plug-in battery cable on Gen 2 and Gen 3, or a separate data cable on Gen 1) with master/slave addressing set by dip switches on each battery. The HV side (Gen 3 stackable kits and the AIO 2 expansion battery) is 200–600V and uses CAN bus. There is no "GivHub" — that is not a real GivEnergy product. The Gen 3 hybrid inverters have in-built WiFi/LAN per datasheet; older Gen 1/2 hybrids use the separate WiFi Dongle.
Battery power is a limit of the LV battery system, not of the inverter size. On the Gen 2 and Gen 3 3.6 and 5.0 kW hybrids the battery charges at up to 3.3 kW and discharges at up to 3.6 kW; Gen 1 hybrids give 2.6 kW from the battery. So any LV GivBat system tops out at about 3.6 kW. A bigger stack holds more energy, but it does not charge or discharge faster. HV stacks give about 2.2 kW per pack, so they can do more.
GivBat LV module-by-module specifications
Every spec below is sourced from the official datasheet for that module. The Gen 1 2.6 and 5.2 are 80% DoD. The 8.2 came in two versions under the same name: the first, sold from about 2019 to 2021, was 80% DoD (about 6.6 kWh usable); the 8.2 sold from 2021 is 100% DoD, and the card below is its datasheet. The 9.5 Gen 2 that followed, and the Gen 3 packs, are 100% DoD. More on the 80% packs: our 80% DoD page.
Warranty: the current datasheets print "12 Years" on every pack, even the discontinued Gen 1 ones. That 12-year term applies to systems installed from 11 September 2023. Packs installed before then carried 10 years at 70% capacity, so check your own paperwork.
USB port on Gen 3 batteries is firmware-update only — per the Gen 3 9.5 manual, "The USB of the battery can only be used for firmware upgrades. Please do not plug your phone or other electronic products into the USB of the battery for charging." The Gen 3 manuals also state explicitly that "All Generation 3 battery cables need to be purchased separately" — plug-to-plug, lug-to-plug, and the blanking plug for unused master ports are not bundled with the battery.
HV stackable battery kits for the HV hybrids
GivEnergy's HV hybrids do not accept LV GivBats. There are two families. Single-phase: the Gen 3 8.0 and 10.0 kW hybrids (UK launch February 2025; the 8.0 datasheet gives Battery Voltage Range 120–510V, Communication Interface CAN). Three-phase: HV hybrids from 6 to 20 kW (6, 8, 10 and 11 kW models announced in January 2024, then 12, 15 and 20 kW). Battery power is about 2.2 kW per pack, so a bigger HV stack gives more power as well as more storage. Per the GivEnergy Stackable Batteries datasheet, the HV side ships as pre-built kits with the GIV-BAT-HV-KIT and a count of 3.4kWh battery packs (GIV-BAT-3.4-HV). Comms is CAN bus on the orange HV-kit connector — this is the architecture where the 120-ohm terminator and RJ45 chain language actually applies (unlike the LV side).
Per the stackable batteries manual the minimum stack is 3 packs (10.2-HV) and the maximum is 6 packs (20.4-HV). The Gen 3 8/10 kW manual adds that up to 4 stacks can run in parallel on the 8 and 10 kW single-phase and the 11, 15 and 20 kW three-phase hybrids. The expansion path here is different from LV — there are no dip switches to set; the kit ships pre-configured.
Temperature, location and BMS behaviour
GivBats are weatherproofed to IP65 (datasheet) but the BMS protects the cells against temperature extremes regardless. Charging is inhibited below 0°C — physically the cells cannot be charged safely at sub-zero, lithium plating is the failure mode. Discharge is permitted down to about -10°C. Per the GivEnergy "Cold Weather Guide for GivEnergy Batteries", expect roughly 10% capacity reduction at 5°C. There is no internal heater.
Inheriting a system in an unheated outbuilding? The "battery will not charge on a frosty morning" complaint is one of STS's most common winter inbounds, and it is not a fault. The BMS is doing the right thing. See our cold-weather page for the full picture.
What the GivEnergy battery warranty means now
GivEnergy's 12-year warranty covers batteries on systems installed from 11 September 2023, with 70% capacity retention, counted from the installation or commissioning date, whichever came first. Systems installed before then keep the terms on their own paperwork: batteries then carried 10 years at 70% capacity. Every current datasheet prints "12 Years", even for older packs, so a datasheet is not evidence of what an older install carries.
GivEnergy Ltd entered administration on 9 April 2026. The administrator has confirmed no further hardware warranties will be honoured by GivEnergy Ltd, so the original-manufacturer route to claim is closed. Alternative recovery routes that may still produce a result:
support@givenergy.co.uk for hardware warrantySee the dedicated GivEnergy warranty page for the full walk-through of each alternative route. STS can prepare an engineer report identifying the fault and confirming it is not caused by installation error — required evidence for any of the routes above.
GivEnergy battery questions
Battery fault or charging issue? We will diagnose it.
Tell us what you are seeing — BMS event codes, dip-switch concerns, comms fault, reduced capacity, or just sanity-checking the warranty position. STS reads battery state over modbus and identifies the cause same day.
- Independent — GivEnergy Ltd is in administration
- Free remote diagnostic · no fix, no fee
- Engineer report supports any alternative warranty claim
GivEnergy problems? Remote fixes: no fix, no fee.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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