The GivEnergy portal keeps a log of API write events — every time a setting is changed and by what source. We can review this audit trail remotely and identify exactly what is overriding your configuration.
Book your free remote diagnosticGivEnergy hubNot affiliated with GivEnergy Ltd. Independent diagnosis and repair.
What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.
Excellent knowledge and service. Ron responded to my initial query really quickly (same day), and confirmed that he could add extra panels and battery to my existing GivEnergy setup - something I’d been told by other installers wouldn’t be possible. Two weeks later (!), scaffolding was up and Ron and his team were on site to fit the extra 5 panels and two more GivEnergy batteries. I now have a truly optimised system, which has made the most of the south facing roof space I have, without having to start again with new kit. I’m now generating enough on the solar to fill my batteries, and avoid using the grid. I’ve also exported far more than before. Brilliant experience, well recommended.
Solar Tech Support answered my initial enquiry swiftly. They provided remote support to establish what the issue was, and through their experience and network, managed to get my clients system back online. Once the system was online, STS managed to diagnose the main issue to get the ac coupled inverter and battery back online, a battery repair was required. A site visit was organise and within a few days, the system was tested and back up and running. This has saved my client, and probably myself huge costs and inconvenience now the system is back online and working correctly. Would highly recommend.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Called spoke to Ron. Was very informative and more importantly listen to the issues regarding my system. Was very professional and tackled the problem and had my system back on it's way. Thank you once again Ron
Ron has come to our rescue once again! After sorting out our GivEnergy battery issue, he was on hand to help us find a solution to data logging issues caused during install of an additional inverter. He's helpful, patient and extremely knowledgeable. Utterly brilliant service. Thank you again!
The timing and pattern of when settings revert narrows down the cause significantly. Before diving into each cause, use this to focus your investigation.
An active API connection is overriding your settings in near real-time. The most common cause is a smart tariff integration (Octopus Intelligent, Agile, Flux) that currently has control, or an Axle Energy grid event in progress. Start with Smart Tariff API.
A scheduled automation is running at a set time and writing settings to the inverter. Check for GivTCP or Home Assistant automations that run at a fixed time, or check your Axle Energy account for a scheduled grid event.
The firmware update reset your settings to defaults. This is a known GivEnergy behaviour. See Firmware Reset for which settings are affected and how to prevent it recurring.
The portal or app is showing settings as locked or uneditable. This is a Smart Tariff Lockout — the energy provider has exclusive write access to certain settings. See our dedicated Smart Tariff Lockout guide.
Smart tariffs like Octopus Intelligent, Agile, and Flux work by giving the energy provider API access to compatible devices — including GivEnergy inverters. When you signed up for one of these tariffs and connected your GivEnergy account, you authorised the provider to read and write your inverter settings automatically.
The most common cause. Octopus Intelligent dispatches charge sessions during off-peak periods and may override your charge window times and system mode. The system is designed to optimise overnight charging — but it actively pushes settings to the inverter, which means your manual settings are overwritten whenever Octopus runs a dispatch.
Flux uses a three-period day (cheap, expensive, export) and sets charge and discharge windows to align with the price periods. If connected, Flux overrides your manual schedules to manage battery charge and discharge in line with its pricing model.
Agile integration is less aggressive than Intelligent but can still set charge windows during cheap rate periods. The degree of control depends on whether you opted in to smart charging features within the Octopus app.
Navigate to: givenergy.cloud/inverter/YOUR-SERIAL/remote-control — replace YOUR-SERIAL with your inverter's serial number (printed on the unit or in your installation docs). Alternatively: My Inverters → click the cog icon next to your inverter.
The Control Logs table shows every settings change. The VIA column tells you how each change was made: API = an external third-party integration (tariff provider, GivTCP, Home Assistant). SERVER = a GivEnergy platform automation (Smart Tariff card). Adjust the date range to show the period when changes occurred.
Go to givenergy.cloud/account-settings/security, the address GivEnergy Software gives for removing a connected service. Remove any connected service you no longer want. Note: if the integration is linked to a smart tariff with a lockout, you must contact the provider first before removing its access — see our smart tariff lockout guide for the correct process.
If your system is in Axle Energy's grid-services scheme, Axle takes over your settings during each grid event. GivEnergy Software Ltd, which runs the GivEnergy app and portal and is still trading, lists "Axle (during an event)" among the things that change GivEnergy settings, alongside the Smart Scheduler, a supplier tariff and Home Assistant. GivEnergy's own scheme, GivBack, has been withdrawn; its app and sign-up pages had gone by October 2026. Our Axle Energy guide covers joining, payments and opting out.
GivTCP, Home Assistant with a GivEnergy integration, and similar tools can write to your inverter, either locally over your home network or through the GivEnergy cloud API. If any of these tools have automations that write settings on a schedule, they will overwrite manual changes made through the portal or app. This is a common issue for homeowners who set up smart home integrations and then try to manage settings manually.
A popular open-source local interface to GivEnergy inverters. GivTCP can both read and write inverter settings. If configured with write automations (e.g., to set charge windows based on Agile pricing), it will push those settings on its schedule — overriding anything you set manually in the portal.
Home Assistant's GivEnergy integration, combined with automation scripts, can write charge/discharge settings based on time, price, or consumption patterns. If an automation is configured to set a specific system mode at a certain time, it will do so regardless of what you set manually.
Some installers set up remote management access to your GivEnergy system for ongoing support. If the installer's monitoring platform has write access, they — or their automated systems — can modify settings. This is common on newer installations where the installer retains portal access.
The GivEnergy portal event log records all API write events — including which API key made the change. Go to givenergy.cloud → My Inverter → Event Log. If settings changes are logged at regular intervals (e.g., every night at 23:00) from an API key you do not recognise, a third-party integration is responsible. Changes made locally, for example by GivTCP or by the GivEnergy app in local mode, may not show in the portal log at all, so check the tool's own automations as well.
GivEnergy inverters receive over-the-air firmware updates that can run automatically. Some firmware versions reset certain settings to default values — a well-documented pattern that catches GivEnergy owners off guard. The fix is straightforward: re-enter your settings after any update. The GivEnergy app and portal also let you start an update yourself, but we do not advise it. We handle firmware manually, to our own written procedures, on a callout or by talking you or your electrician through it remotely, and put back any settings that changed.
Settings greyed out or inaccessible — how to identify and remove energy provider control.
See smart tariff lockout →Full guide to GivEnergy schedule types, the midnight rule, and common configuration mistakes.
See charge schedule setup →What to do when a firmware update breaks behaviour or resets settings.
See firmware updates →All GivEnergy fault guides, configuration pages, and services.
See GivEnergy hub →This is a brand-specific version of our general battery not charging guide, which covers all brands.
The GivEnergy portal event log records every settings change and its source. We can review this audit trail remotely and identify exactly which service or integration is overriding your configuration — then advise on the best way to resolve it without losing tariff benefits.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
We use cookies to measure traffic and ads, sharing limited hashed data with Meta and Google. Decline keeps only essential cookies. Privacy policy