A 30-minute remote diagnostic from the UK confirms whether your fault is a configuration fix (I can do it during the call) or needs an EWRB-registered electrician (I write the spec for them). Free to enquire — £125 (about NZ$290) only if I fix it remotely. No fix, no fee.
Book your remote diagnosticHow remote diagnostics workJust had my whole givenergy system go down. Battery and inverter. Ron sorted me out today 3 hours to get it all sorted. Clear instructions and successful. Could not ask for better. Now that givenergy has gone bust i was concerned as to where to go for help. I have found it and can recommend them to all you givenergy users out there. Off for a cup of coffee now😄
My GivEnergy hybrid inverter + battery system had worked faultlessly for 3 years when it suddenly stopped charging and discharging the battery. On contacting my supplier, who had used a sub-contractor for the installation work, I was provided with an email address at GivEnergy but, as it turned out, this is only for GivEnergy Software who are not able to assist. A Google search led to the Solar Tech Support web site, which contains a wealth of helpful information. I requested a remote solar diagnostic, and after providing Ron access to my inverter, he was able to identify and fix the problem within minutes. I am very impressed by Ron’s expertise and knowledge, which included useful information on the current state of GivEnergy Ltd. I would thoroughly recommend Solar Tech Support.
An amazing experience and service from Ronald - totally 100% recommend. All remotely sorted with no need to wait around for someone to pop in and sort. I was a little nervous about doing this but was really easy and he talks you through the steps. Just such relief and we are back up and running again.
After 6 months of trying to find someone to help with non functioning Givenergy batteries and inverter, I contacted Ron at STS who remotely sorted the problem within days. Highly recommended.
Absolute legend found the fault in 5mins definitely will be using again definitely would recommend to others .
We decided to treat ourselves to an upgrade to our existing solar system, and after a little searching, it became evident that Ron and his team provide the service and support we required. Decommissioning and recommissioning our new SunSynk inverter and a wall-mounted Fogstar battery (which is of substantial size and weight compared to the original) was completed swiftly and competently. The installation was perfectly executed, and all upgraded paperwork for the increased battery export capacity was handled by Ron. I have no hesitation in recommending this team of support technicians to you.
GivEnergy's UK manufacturer is in administration. GivEnergy Ltd appointed administrators on 9 April 2026. New Zealand was never an official GivEnergy market (systems here were imported or sourced through third parties), so there's no separate GivEnergy New Zealand entity to fall back on, and no GivEnergy-employed support. (For the UK side of the same event, see our GivEnergy administration page.)
In plain terms: the company that made your battery is gone, and the manufacturer-backed warranty route is gone with it. What has not changed is the kit on your wall — it keeps running exactly as it did the week before the announcement.
GivEnergy Software Ltd, the separate company that runs the GivEnergy app, portal and cloud, was not included in the administration and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). For you in New Zealand, remote access, the web portal and historic graphs need a paid GivEnergy Premium subscription, while the free Standard tier still shows live data and controls the inverter on your home Wi-Fi.
Yes. The battery and inverter hardware operate independently of the manufacturer's existence. The BMS, the cell chemistry, and the inverter firmware already on the unit all keep doing what they were doing on the day before the administration was announced.
Your system charges on solar surplus, discharges to cover your loads, exports to the grid (within your lines-company connection limit), and answers the app when you check it. None of that depends on a manufacturer server staying online.
What you have lost is future support: no warranty replacements, no firmware updates from a manufacturer team, no new commissioning options. The hardware that's installed now is the hardware you have — which is exactly why keeping it healthy and correctly configured matters more than it did.
The manufacturer warranty is effectively gone. The UK administrator has confirmed it will not be honouring further GivEnergy Ltd hardware warranties, and there is no New Zealand entity that inherits that obligation.
Your position then depends on how you bought the system. If a New Zealand retailer or installer sold it to you, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you statutory rights (goods must be of acceptable quality and fit for purpose), and those rights run against the business that sold you the system, not GivEnergy directly. If your installer is still trading, that's the right party to raise it with.
The honest caveat for New Zealand: a lot of GivEnergy kit here was grey-imported — bought directly from an overseas seller. If that's you, the Consumer Guarantees Act gives you little practical recourse against an offshore supplier, so treat any future fix as out-of-warranty paid work and budget accordingly. Keep your original invoice and commissioning paperwork together either way. The Commerce Commission and the Disputes Tribunal are the escalation routes for a consumer-rights dispute with a NZ seller who won't engage.
A New Zealand GivEnergy install runs to NZ grid rules, not the UK G98/G99 framework. The relevant inverter standard is AS/NZS 4777.2:2020 on a nominal 230 V supply, the joint Australia/New Zealand standard, and the connection is approved by your local lines company (EDB) through a distributed-generation application under Part 6 of the Electricity Industry Participation Code. On an imported unit it's worth confirming the inverter is actually set to the NZ grid profile and not left on its UK G98/G99 setpoints — that single setting changes the voltage and frequency limits your inverter trips on.
It also changes how you get paid for export. New Zealand has no government feed-in tariff; instead your electricity retailer pays a buy-back rate (broadly 8–17 c/kWh, and retailers vary a lot — it pays to shop around). A 10 kW default export limit for rooftop solar applies from May 2026. If your export readings look wrong in the app, confirm the inverter is exporting correctly before assuming the buy-back is the issue.
And it changes who signs off physical work. Grid-connected solar is high-risk prescribed electrical work in New Zealand: it must be done by an EWRB-registered electrician (with the Mains Parallel Generation endorsement), independently inspected with a Record of Inspection, and certified with a Certificate of Compliance (CoC) and Electrical Safety Certificate (ESC). The market is overseen by the Electricity Authority; EECA publishes the residential best-practice guidance.
These are the recurring patterns from orphaned GivEnergy diagnostics this month. The fault mechanism is the same wherever the system is installed; only the resolution path varies by jurisdiction.
The most common single symptom right now. Solid red means the battery has found a fault that needs investigating; flashing red on a Gen 1 or Gen 2 battery means very low charge, not a hardware failure. The event log names the fault, and a controlled restart in the correct order sometimes clears it. See our GivEnergy red status light page for the full diagnostic.
The battery's BMS stops talking to the inverter. Symptom: app shows 0% or stale SoC. Often a single failed module rather than a system-wide fault — diagnosable from the event log via the app. See our BMS Comm Fail guide for the full diagnostic.
Inverter trips when local grid voltage exceeds the AS/NZS 4777.2 ceiling. In New Zealand this routes to your lines company for a voltage check — they're obliged to keep you inside statutory limits. Common around midday on sunny days in PV-dense streets and rural spurs.
EPS does not take over during a grid-loss test. Often a configuration or commissioning issue rather than a hardware fault. See click of death if the inverter clicks rapidly during the fault.
Wi-Fi dongle disconnected or cloud-account token expired. The hardware is fine; the cloud bridge dropped. See portal offline for the recovery procedure — fixable from your end without an engineer in most cases.
Yes — for diagnostic and configuration work. No — for anything that needs hands inside the inverter. The clean line is: anything that runs through the app, the cloud, or your monitoring data, I can do remotely from Yorkshire. Anything that needs the cover off the unit needs an EWRB-registered electrician in New Zealand.
When the work is split — diagnostic from me, physical from your local electrician — I write the engineer report so your EWRB-registered electrician has a clear specification to quote against. That's usually faster and cheaper than paying for diagnosis and repair as two separate call-outs.
New Zealand is 11 to 13 hours ahead of the UK, so the natural overlap is your evening and my morning — an early-evening NZ slot lands in my UK working morning, no awkward small-hours calls for either of us. A typical diagnostic finishes inside a single 30-minute session.
Send me your GivEnergy app login or read-only access plus the symptom in a sentence. I review your event log before the call — which, given the timezone, I do in your overnight.
We walk through the inverter LCD, screenshot the relevant settings, and I confirm the diagnosis on screen with you — booked for your evening, my morning.
If the fix is in the app or portal, I do it during the call — that's the £125 (about NZ$290), and only if it works. If it needs an EWRB-registered electrician, I draft the spec.
PDF in your inbox: the diagnosis, the fix, the parts list (if relevant), and a specification your local electrician can quote against.
The remote diagnostic is free to begin. You only pay if I actually fix your fault remotely — no fix, no fee. Billing is in GBP through Stripe; the NZ dollar figure is indicative and your card provider applies its own rate.
Fault diagnosed in 30 minutes, written report included. £125 (about NZ$290) only if I fix it remotely — nothing if I can't. No fix, no fee.
Independent written report — diagnosis, fix specification, parts list. Suitable for your electrician, your insurer, or your lines company to act on.
Physical repairs in New Zealand are carried out by your local EWRB-registered electrician, who quotes separately for any hands-on work — my report gives them the exact specification so they're not paying me to diagnose it twice.
I'm Ronald Vitova. I studied MEng Electronic Engineering at the University of York. I have worked on solar PV and battery storage systems since 2014 and run Solar Tech Support from Yorkshire in the UK. Since the GivEnergy administration on 9 April I've been the most active independent voice publishing technical guidance and diagnostics for orphaned GivEnergy owners.
For New Zealand the timezone actually works in your favour: your evening is my morning, so we book a relaxed early-evening slot and I've already reviewed your event log over your night. Same language, real engineer, GivEnergy diagnostic depth that's hard to find locally.
If we need physical work in New Zealand, I refer to an EWRB-registered electrician and write the spec for them. I have no commercial relationship with any NZ installer — independent advice means independent.
Free 30-minute remote diagnostic — £125 (about NZ$290) only if I fix it. No fix, no fee. Written engineer report delivered the same day, ready for your EWRB-registered electrician or lines company. Your evening is my morning — plain English, real engineer.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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