No account access, portal shows the previous owner, or an installer registered the system under their own account — we recover GivEnergy monitoring access and rebuild the documentation trail.
GivEnergy system recoveryNew homeowner guideIndependent — not affiliated with GivEnergy Ltd.
My Givenergy battery stopped working nearly a month ago. After unsuccessfully reaching out to my installer, who looks like he's also busted, I found Solar Tech Support on a Google search. They fixed my issue in a couple of hours. Any frustrated Givenergy customers, I highly recommend these guys.
Ron made more sense in 20 mins than our installer has done over the last 12 months There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution
I can’t praise this firm enough. After hearing my solar panels rattling in very windy conditions, I contacted Solar Tech (as my installers no longer trade). Ronald was fantastic at explaining what he thought the issue was likely to be. Communication was great throughout keeping me fully updated. The team worked really hard on the day to carry out the necessary work. I can now sleep soundly at night without worrying about the solar panels on my roof. I would thoroughly recommend this firm. Thank you for sorting the problem out.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.
Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.
Bought a house with a GivEnergy system? The portal is still registered to the previous owner or their installer. This guide covers how to request account transfer, what to do when the previous owner is unresponsive, and how we can recover access when the normal process fails.
GivBack is GivEnergy's VPP programme — it automatically exports your battery's energy during grid peaks and pays you monthly. This guide covers eligibility, sign-up via the GivBack app, how grid events work, what happens to your charge schedule, and how to opt out.
This is one of the most common problems we deal with for GivEnergy owners. There are three main scenarios: the previous homeowner's account is still linked and they are uncontactable; the installing company registered the system under their own credentials and has since ceased trading; or access was lost following a portal migration or password change.
GivEnergy's standard account transfer process works when the previous owner is contactable and cooperative. When they're not, the process requires evidence of ownership — installation certificates, commissioning documents, or DNO G98/G99 notifications. We help compile that evidence and liaise with GivEnergy on your behalf to recover access.
Whether you've inherited a system with no account access or need help configuring GivBack alongside your tariff, a remote diagnostic reviews your portal, permissions, and setup to get everything working.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
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