No account access, or the portal still shows the previous owner? Ask them or the estate agent to transfer it to you in the app. Our guide has the steps, and what to do if your installer has gone.
Read the transfer guideNew homeowner guideIndependent: not affiliated with GivEnergy Ltd.
Absolutely fantastic experience, after months of being fobbed off with rubbish from the installer Ronald fixed my issues in a few hours, his attention to detail and his tenacity was amazing, not only did he go above and beyond but did not ask for payment i had to ask him how to pay. If you need a solar fix this company is brilliant
Roland is a true gentleman. He provided a refurbished inverter when my givenergy one failed. The install was a pain and took him hours. I was expecting a big bill but he honoured his price despite the extra effort. While here he diagnosed a battery fault. He helped me get the battery down and recommended an excellent company who could repair the battery. Absolute legend of a person and company
Five stars for Ronald at Solar Tech Support. It’s been stressful trying to figure things out since GivEnergy went under, but Ronald was a welcome relief. He was incredibly knowledgeable about the system and sorted me out with some excellent advice. Really glad I found this service and will be keeping them on speed-dial for any issues in the future!
I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
Absolutely brilliant service. Our GivEnergy battery stopped working for no obvious reason. The manufacturers have gone in administration so no aftercare is available. Our installer could not diagnose the problem and gave up. We were at our wits end. A web search came up with Solar Tech Support. In truth, the reviews almost seemed to good to be true. But Ron diagnosed the problem within the hour and fixed it remotely the same day. He explained everything clearly and thoroughly and has offered solutions to other issues we had too. I honestly cannot recommend Ron highly enough. An absolute godsend in the mess that GivEnergy have left behind in their demise. Thank you again for all your help!
I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.
Bought a house with a GivEnergy system, or selling one? Whoever holds the account can transfer it in the app. This guide has the steps, the free Standard Tier that needs no login, what to do if you lost the email, and who can help if your installer has gone.
Axle Energy runs a home-battery virtual power plant that GivEnergy owners can join and be paid for exports during grid events. GivEnergy's own scheme, GivBack, has been withdrawn. This guide covers who can join, signing up with the owner login, what happens in an event, payments and opting out.
There are three usual cases: the system is still in the previous owner's account, your installer registered it under their own account, or you have lost the email on your account.
Whoever holds the account can transfer the system in the app. If you have moved into a home with a GivEnergy system, ask the previous owner or the estate agent to do this for you. GivEnergy Software says it is working on a way for the new owner to request the transfer themselves. If your installer has gone or can't help, another installer can request access at givenergy.cloud/temporary-access, and the account owner approves it. If you have lost the email, write to premium@givenergy.co.uk with Log In as the subject.
We do not handle GivEnergy account transfers, because the owner can do them in the app. Our guide sets out each of these in full.
Independent GivEnergy diagnostics, repair and post-administration support across the UK — battery, inverter, portal and warranty, with or without an installer.
See GivEnergy hubAll GivEnergy battery and inverter fault guides in one place: battery not charging, portal offline, BMS Comm Fail, EV charger, EPS, firmware, each with a fix.
See all problemsGivEnergy setup guides: WiFi dongle and AECC setup, portal and monitoring, battery calibration, firmware updates, restarting the system and router setup.
See setup guidesGivEnergy configuration guides: charge schedules, CT clamp direction, eco mode, energy management, export limits, tariff optimisation, Axle Energy grid events.
See configurationHas GivEnergy gone bust? GivEnergy Ltd went into administration on 9 April 2026. Who is owed the money, what it means for your system, and how STS can help.
See administrationIndependent GivEnergy fault code reference — every error code explained, root causes identified, and the diagnostic next step. Free remote diagnostic from STS.
See fault codesWe do not handle GivEnergy account transfers, because the owner can do them in the app. If your system has a real fault, or you need help with Axle Energy alongside your tariff, a free remote diagnostic finds the cause.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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