I work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS
Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.
Prompt and useful support regarding my Sunsynk system lack of performance. Ronald simplified the technical issues to make them understandable. Many thanks, looking forward to follow up.
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
Almost every Solis setup job we get is the same one: reconnecting the WiFi datalogger to SolisCloud after a router change, a broadband switch or a WiFi password update. The little plug-in logger on the side or bottom of the inverter stores your network name and password internally, so the moment those change it can no longer connect and the monitoring goes dark. Your inverter keeps generating the whole time — you only lose visibility, not solar.
The single biggest reason a reconnection fails is the band. Solis dataloggers only talk to 2.4GHz WiFi, never 5GHz, so a combined network that uses one name for both bands, or a mesh system with band steering on, will defeat the setup no matter how many times you try. Past that, it is almost always a mistyped WiFi password or a logger that needs popping back into configuration mode with its reset button. The logger's three LEDs — PWR, NET and COM — tell you which stage has stalled before you touch anything.
As independent engineers we walk you through the whole reconnection in a guided remote session, reading the LED behaviour and your SolisCloud account as we go. The remote diagnostic is free, guided remote fixes are from £75 on a no fix, no fee basis, and if the logger has genuinely failed we say so and point you at a replacement.
Each topic links through to an engineer-led step-by-step guide.
Tell us what's happening with your Solis system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session.
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