GivEnergy configuration guides — schedules, tariffs & settings

Givenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.

I wholeheartedly recommend. Many thanks to Ron. Amazing. Everything is fixed. And I feel safer now that I know where to come for support if anything else happens. I contacted STS for help via their extremely useful website which told me exactly what I had done wrong to require support. My GivEnergy battery had been dead for a while and an attempted firmware update had stopped the inverter. The support was prompt and very professional and over and above what I expected. I was helped every step of the way with clear instructions and e-mail support for questions. The issue was resolved within 24 hours and a technical report produces from log data to share with Octopus to try to get to the bottom of how the original issue occurred. Despite Ron saying that mine was a familiar issue with Octopus Intelligent Flux, this to me was service over and above expectations.

Excellent knowledgeable company which sorted out my Givenergy issues that no one else could sort! Initial remote diagnosis into what unit(s) where faulty which enabled me to confidently source and buy a replacement at a good price and on so doing Solar Tech then got my system up and running remotely within an hour or two. A1 service!

What an absolute star. Ron went well beyond what i would have hoped for. His attention to detail was incredible, even making good the work of others.

Ron is one of those rare finds - an engineer's engineer. He insightfully and accurately diagnosed the problems with our GivEnergy system, very quickly, which helped get us back on track. We will be using him again!

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Givenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.

I wholeheartedly recommend. Many thanks to Ron. Amazing. Everything is fixed. And I feel safer now that I know where to come for support if anything else happens. I contacted STS for help via their extremely useful website which told me exactly what I had done wrong to require support. My GivEnergy battery had been dead for a while and an attempted firmware update had stopped the inverter. The support was prompt and very professional and over and above what I expected. I was helped every step of the way with clear instructions and e-mail support for questions. The issue was resolved within 24 hours and a technical report produces from log data to share with Octopus to try to get to the bottom of how the original issue occurred. Despite Ron saying that mine was a familiar issue with Octopus Intelligent Flux, this to me was service over and above expectations.

Excellent knowledgeable company which sorted out my Givenergy issues that no one else could sort! Initial remote diagnosis into what unit(s) where faulty which enabled me to confidently source and buy a replacement at a good price and on so doing Solar Tech then got my system up and running remotely within an hour or two. A1 service!

What an absolute star. Ron went well beyond what i would have hoped for. His attention to detail was incredible, even making good the work of others.

Ron is one of those rare finds - an engineer's engineer. He insightfully and accurately diagnosed the problems with our GivEnergy system, very quickly, which helped get us back on track. We will be using him again!

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.