Battery not charging on your tariff, CT clamp giving wrong readings, export limit resetting? We diagnose GivEnergy configuration errors remotely — most resolved in a single session.
Book your free remote diagnosticBattery not charging guideIndependent — not affiliated with GivEnergy Ltd.
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
Massively massively recommended. We had a big battery array (49kW across three phases) put in four years ago. c £35k cost. It’s been a total nightmare for many reasons, not least 1. our installer being totally useless and unresponsive and 2. Givenergy, our battery supplier, going bust. Long story short it had never worked anywhere near properly despite countless hours on phones and emails; the best we’d achieved was one third of the batteries working. Rather than write it off, I asked a PM friend to try to source someone who could come on site and review and revive the system. He found Solar Tech Support and Ron. Ron assured us he was the man to get it going again. After so many years of pain, I was not convinced but, true to his word, five hours later it was up and running. Lovely chap, super knowledgeable with a support team to lean on who are also clearly super technical. I honestly didn’t think there was much chance of getting this array going ever again so was absolutely delighted when Ron and team pulled it off. Bravo!
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Excellent service from Solar Tech Support. Extremely quick to respond, easy to deal with and clearly very talented engineers. They were persistent throughout a complex GivEnergy battery issue and resolved everything completely. Highly knowledgeable, professional and reassuring support from start to finish. Highly recommended.
The midnight rule, Timed Charge vs Timed Discharge, EMS multi-slot scheduling, and tariff-specific setup for Octopus Go, Agile, Intelligent and Economy 7.
Timed Charge, Timed Discharge, Timed Export — the midnight rule, tariff-specific charge windows, target SOC, and the most common scheduling mistakes that prevent overnight charging.
See schedule guide →Configuring Timed Charge, Discharge and Export slots in the EMS, multi-slot scheduling, the midnight rule with correct and incorrect examples, target SOC, and multi-battery balancing.
See EMS guide →Matching your GivEnergy battery to the right electricity tariff. Octopus Go, Agile, Intelligent and Economy 7 schedule setup — with worked examples and savings comparisons.
See tariff guide →Physical and electrical configuration settings — the two most commonly misconfigured items on a GivEnergy installation.
The single most common GivEnergy installation error. Inverted CT clamp causes the battery to charge when it should discharge and vice versa. How to identify it from monitoring data alone.
See CT clamp guide →Setting the correct DNO export cap, what to do when the limit keeps resetting after firmware updates, and G98/G99 compliance requirements.
See export guide →GivEnergy Eco mode operation and configuration. Battery usage patterns, schedules, and when eco mode optimizes or compromises your savings depending on your tariff.
See eco mode guide →Configuring GivEnergy event notifications and logging. System alerts, email notifications, and reviewing event history for troubleshooting.
See events guide →How the GivBack energy trading programme works, settings lockout when enabled, participation options, and identifying if external API control is affecting your system.
See GivBack guide →A remote diagnostic session identifies exactly what's misconfigured — CT clamp direction, schedule format, export limit, or energy management settings — and walks you through the fix.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
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