SolarEdge not producing despite good weather. Share your SetApp alerts or monitoring portal screenshot and we'll identify the fault path remotely.
Book remote diagnosticBack to SolarEdge hubSafety: Do not touch DC cabling or open the inverter enclosure. All checks on this page use the monitoring portal and SetApp only.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Safety: Do not open the inverter or touch any DC cabling. If you discover a fault code suggesting a DC wiring issue or arc fault, isolate the DC and AC switches and contact a qualified engineer immediately.
Follow these steps in order. Most no-production faults are found in the first two checks.
Open the SolarEdge monitoring portal (monitoring.solaredge.com) or SetApp on your phone. Look for the Alerts or Status section. Write down any fault codes you see. The most common codes are:
If no fault code appears but production is zero, move to Step 2.
In the monitoring portal, find the Inverter Details or Live Data section. Look for "DC Input Voltage" or "DC Volts". A healthy system should show 300–450V depending on the time of day and array size. If it shows 0V:
If DC volts show 0V, start with checking the DC isolator. If it's on and fuses are intact, you likely have a wiring issue — stop here and contact a qualified engineer.
Open SetApp and navigate to the Inverter Status or Optimiser Overview. Review each optimiser in the list. Look for patterns:
This is a string-level problem. The inverter cannot communicate with any optimisers. Most likely cause: damaged DC wiring, loose connector, or blown string fuse.
Those specific optimisers have failed or lost DC power. The rest of the array should still produce. Affected units need replacement.
Note which optimiser(s) show fault codes — you'll need this information for your engineer or warranty claim.
SolarEdge will not produce if disconnected from the grid, even if the DC side is fully operational. Check two things:
If the AC isolator is on and the portal shows 0V AC, the problem is downstream of the isolator — likely a tripped circuit breaker or grid connection fault. Check your main board for tripped breakers.
If no-production started after a firmware update, the inverter may have triggered a commissioning lockout. SetApp may display "System incomplete" or similar messaging. Try a brief manual power cycle:
If the problem persists after a full power cycle, the inverter may need formal re-commissioning through SetApp (this requires Bluetooth access during setup). Contact your installer or a qualified SolarEdge engineer.
SolarEdge HD-Wave inverters use power optimisers mounted on each panel. Unlike string inverters where one fault can kill the entire array, individual optimiser faults reduce output proportionally — if one of eight optimisers fails, you lose about 12.5% of production, not 100%. This is why the monitoring portal's panel-level data is so valuable for diagnosis.
SetApp is the configuration and commissioning tool. It communicates with the inverter over Bluetooth during setup and provides real-time fault codes and optimiser status. The monitoring portal (accessible online) shows historical data and per-panel production. Common no-production fault codes: P404 (optimiser communication lost), P401 (output below expected), P700 (arc fault detection).
A DC isolator or blown fuse will cause immediate and complete loss of DC power — the monitoring portal will show 0V DC input. An AC isolator fault or grid disconnection will cause the inverter to stop producing even though the DC side shows full voltage — the portal will show 0V AC and the inverter will display a grid fault code.
Return to the SolarEdge brand hub to explore other common faults and services.
SolarEdge support hubShare your SetApp alerts or monitoring screenshot. We identify the exact fault path remotely in a single session.
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