If your portal is showing no data after setup, or you've inherited a system and can't access the monitoring, these are different problems with different fixes. We can identify which it is.
GivEnergy portal offline guideBook a remote diagnosticNot affiliated with GivEnergy Ltd. Independent diagnosis and setup support.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
The GivEnergy portal lives at givenergy.cloud. It is separate from the mobile app — both show the same data but the portal gives access to more detailed settings and historical export.
Go to givenergy.cloud and register with your email address. You'll receive a verification email — confirm it before proceeding. Use an email address you own and control, not one shared with an installer.
Once logged in, go to My Inverter and enter your inverter serial number. This is printed on the label on the side or bottom of your inverter. The system will appear in your dashboard once the dongle is connected and transmitting data.
GivEnergy supports 2FA. Enable it in your account settings. This is important — portal access gives control over your battery charge and discharge settings, and you don't want unauthorised access.
The app is available on iOS and Android. Log in with the same credentials as the portal. The app mirrors portal data and gives quick access to system mode settings and real-time generation figures from your phone.
The GivEnergy app is the quickest way to monitor your system day-to-day. It mirrors the portal data and gives quick access to system mode settings from your phone. Understanding what each reading means — and where the app has limitations — saves significant troubleshooting time.
Search for GivEnergy on the Apple App Store (iOS) or Google Play Store (Android). The official app is published by GivEnergy Ltd. Download and install it — the app is free.
Use the same email and password as your givenergy.cloud portal account. If you haven't created a portal account yet, do that first — the app and portal share the same login.
Once logged in, your linked inverter(s) will appear on the home screen. Tap your system to see the live flow diagram. If no system appears, your inverter hasn't been linked yet — return to the portal and add it via My Inverter.
In the app, tap My Inverter then System Mode Settings to change modes and schedules. Settings applied in the app sync with the portal — you don't need to use both.
Current output from your panels in kW, plus daily and lifetime totals. If this reads zero during daylight, first check the inverter display directly — a zero in the app can mean either no generation or a data transmission issue.
Current SoC as a percentage. The app shows this in near real-time. If the battery SoC isn't moving as expected — not charging during solar hours or not discharging at night — this is a configuration issue, not a display error.
Positive values mean you're importing from the grid; negative values mean you're exporting. If these appear inverted — importing when you'd expect to export — a CT clamp direction error is likely. See the CT clamp guide.
Calculated value — not directly measured. It's derived from solar generation minus export plus grid import. If the CT clamp is misread or misconfigured, home consumption figures will also be wrong.
The app shows daily, weekly, monthly, and annual generation and consumption graphs. The portal gives more granular access. Data is stored on GivEnergy's servers — if the dongle is offline for an extended period, some historical data may be lost permanently.
Each data packet shown in the portal includes a timestamp of when it was collected. If timestamps are stale — showing hours-old data — the dongle has lost connection. The system may still be generating; only the data link has failed.
The portal dashboard shows live and historical data for your whole system. Knowing what each value represents — and crucially, what it doesn't tell you — is the foundation of diagnosing any issue.
System modes are accessed via My Inverter → System Mode Settings in the portal or app. Select a mode and press Submit to apply it. The wrong mode for your tariff is one of the most common causes of a battery not charging or discharging as expected.
Dynamically charges and discharges the battery to minimise grid import. Uses solar first, charges from cheap-rate grid if available, discharges to supply the home when solar isn't sufficient.
Forces the battery to charge from the grid during a time window you define. The inverter ignores solar dispatch logic during this window and charges at maximum rate.
Discharges the battery to the home during a time window you define. The battery will supply the house regardless of solar availability during this window.
Holds battery power and discharges it at full power to the grid during a defined window. Used to maximise SEG export revenue by exporting stored battery power at peak price periods.
Under Battery Options, the Operating Range slider controls the minimum and maximum SoC the system will use. Also set Charge Power and Discharge Power here. Reducing the operating range protects battery longevity — most manufacturers recommend not regularly discharging below 10% or charging above 95%.
The most common reason GivEnergy batteries don't charge overnight on cheap rates is incorrect system mode configuration — not hardware failure. The right settings depend entirely on your tariff.
Set Timed Charge with a charge window that matches your cheap-rate hours (typically 00:30–04:30 for Octopus Go). Set target SoC to 100% unless you want to preserve battery longevity.
After the charge window, switch back to Eco Mode or Timed Discharge to use the stored energy during peak hours.
Agile pricing changes every 30 minutes, so static Timed Charge windows are suboptimal. GivTCP or Octopus' own integration can automate dispatch scheduling based on live prices.
Without automation, use Eco Mode and set a broad charge window during the overnight period when Agile prices are typically lowest.
Octopus Intelligent integrates directly with some GivEnergy systems to dispatch charging automatically. Check whether your inverter model is supported in the Octopus app.
If not supported natively, use Eco Mode with a Timed Charge window covering the Intelligent off-peak period (23:00–05:30).
GivEnergy Timed Charge schedules operate within calendar days. A single charge window cannot span midnight — a window set as 23:00–05:30 will not work as expected because it crosses the day boundary.
This is one of the most commonly missed settings during first-time tariff configuration. If your battery isn't charging on cheap rate overnight, check your schedule windows first.
Beyond the official portal and app, GivEnergy systems can be integrated with Home Assistant via GivTCP — a community-developed tool that provides local API access to your inverter. This unlocks automation, detailed logging, and advanced tariff dispatch without relying on the cloud.
GivEnergy also provides a cloud API for developers. This allows read access to your system data and limited write access for schedule changes. The API uses an API key available from your portal account settings. This is separate from GivTCP — the API routes through GivEnergy's cloud servers rather than communicating locally with the inverter.
If you've moved into a house with an existing GivEnergy system, or your installer has gone bust and locked access, the monitoring account needs to be transferred to you. This is separate from creating a new account — the system is already registered, and ownership needs to change.
The serial number is on a label on the side or bottom of your inverter. It typically starts with SA, CE, or similar. You'll need this for all communications with GivEnergy about account transfer.
GivEnergy requires proof that you own or occupy the property. A completion letter from your solicitor, a signed tenancy agreement, or a recent utility bill at the property address are typically accepted.
Email GivEnergy support directly at their support address (available on givenergy.cloud) with your serial number, proof of ownership, and a request for account transfer. GivEnergy will process this and transfer the system to a new account under your email address.
Some GivEnergy account transfers require the original account holder to approve the release. If the previous owner is uncontactable or an installer that has ceased trading, escalate to GivEnergy directly with your proof of property ownership. In most cases they can override the requirement for original account holder approval.
We contact GivEnergy directly on your behalf with the required documentation, manage the transfer process, and follow up if it stalls. We know exactly what GivEnergy requires and how to escalate when standard routes fail. Faster than navigating support yourself — particularly on installer-linked accounts.
Portal showing no data after setup — WiFi, cloud, and account issues.
Full walkthrough of every portal section — My Inverter, data pages, and account settings.
System mode and CT clamp issues causing battery to stay empty overnight.
WiFi, firmware, portal, monitoring, and CT clamp — all GivEnergy setup guides.
Whether it's a portal that won't show data, a system mode that won't stick, or an account locked to a previous installer — tell us what you're seeing and we'll work out the fix.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) to measure ad performance. Accept, or decline for essential cookies only. Privacy policy