GivEnergy Monitoring Setup, Portal & App Guide
How to access the GivEnergy portal and app, understand your system data, configure system modes for your tariff, and set up third-party integrations including GivTCP and Home Assistant. Covers first-time setup, inherited systems, and account recovery.
If your portal is showing no data after setup, or you've inherited a system and can't access the monitoring, these are different problems with different fixes. We can identify which it is.
GivEnergy portal offline guide → Book a remote diagnosticNot affiliated with GivEnergy Ltd. Independent diagnosis and setup support.
Accessing the GivEnergy portal for the first time
The GivEnergy portal lives at givenergy.cloud. It is separate from the mobile app — both show the same data but the portal gives access to more detailed settings and historical export.
Go to givenergy.cloud and register with your email address. You'll receive a verification email — confirm it before proceeding. Use an email address you own and control, not one shared with an installer.
Once logged in, go to My Inverter and enter your inverter serial number. This is printed on the label on the side or bottom of your inverter. The system will appear in your dashboard once the dongle is connected and transmitting data.
GivEnergy supports 2FA. Enable it in your account settings. This is important — portal access gives control over your battery charge and discharge settings, and you don't want unauthorised access.
The app is available on iOS and Android. Log in with the same credentials as the portal. The app mirrors portal data and gives quick access to system mode settings and real-time generation figures from your phone.
GivEnergy app — download, set up, and what it shows
The GivEnergy app is the quickest way to monitor your system day-to-day. It mirrors the portal data and gives quick access to system mode settings from your phone. Understanding what each reading means — and where the app has limitations — saves significant troubleshooting time.
Downloading and logging in to the GivEnergy app
Search for GivEnergy on the Apple App Store (iOS) or Google Play Store (Android). The official app is published by GivEnergy Ltd. Download and install it — the app is free.
Use the same email and password as your givenergy.cloud portal account. If you haven't created a portal account yet, do that first — the app and portal share the same login.
Once logged in, your linked inverter(s) will appear on the home screen. Tap your system to see the live flow diagram. If no system appears, your inverter hasn't been linked yet — return to the portal and add it via My Inverter.
In the app, tap My Inverter then System Mode Settings to change modes and schedules. Settings applied in the app sync with the portal — you don't need to use both.
Solar generation
Current output from your panels in kW, plus daily and lifetime totals. If this reads zero during daylight, first check the inverter display directly — a zero in the app can mean either no generation or a data transmission issue.
Battery state of charge
Current SoC as a percentage. The app shows this in near real-time. If the battery SoC isn't moving as expected — not charging during solar hours or not discharging at night — this is a configuration issue, not a display error.
Grid import and export
Positive values mean you're importing from the grid; negative values mean you're exporting. If these appear inverted — importing when you'd expect to export — a CT clamp direction error is likely. See the CT clamp guide.
Home consumption
Calculated value — not directly measured. It's derived from solar generation minus export plus grid import. If the CT clamp is misread or misconfigured, home consumption figures will also be wrong.
Historical data
The app shows daily, weekly, monthly, and annual generation and consumption graphs. The portal gives more granular access. Data is stored on GivEnergy's servers — if the dongle is offline for an extended period, some historical data may be lost permanently.
Timestamp on data
Each data packet shown in the portal includes a timestamp of when it was collected. If timestamps are stale — showing hours-old data — the dongle has lost connection. The system may still be generating; only the data link has failed.
Understanding your GivEnergy portal data
The portal dashboard shows live and historical data for your whole system. Knowing what each value represents — and crucially, what it doesn't tell you — is the foundation of diagnosing any issue.
GivEnergy system mode settings explained
System modes are accessed via My Inverter → System Mode Settings in the portal or app. Select a mode and press Submit to apply it. The wrong mode for your tariff is one of the most common causes of a battery not charging or discharging as expected.
Eco Mode
Dynamically charges and discharges the battery to minimise grid import. Uses solar first, charges from cheap-rate grid if available, discharges to supply the home when solar isn't sufficient.
Timed Charge
Forces the battery to charge from the grid during a time window you define. The inverter ignores solar dispatch logic during this window and charges at maximum rate.
Timed Discharge
Discharges the battery to the home during a time window you define. The battery will supply the house regardless of solar availability during this window.
Timed Export
Holds battery power and discharges it at full power to the grid during a defined window. Used to maximise SEG export revenue by exporting stored battery power at peak price periods.
Battery Options — Operating Range
Under Battery Options, the Operating Range slider controls the minimum and maximum SoC the system will use. Also set Charge Power and Discharge Power here. Reducing the operating range protects battery longevity — most manufacturers recommend not regularly discharging below 10% or charging above 95%.
Configuring GivEnergy for your energy tariff
The most common reason GivEnergy batteries don't charge overnight on cheap rates is incorrect system mode configuration — not hardware failure. The right settings depend entirely on your tariff.
Fixed cheap rate overnight
Set Timed Charge with a charge window that matches your cheap-rate hours (typically 00:30–04:30 for Octopus Go). Set target SoC to 100% unless you want to preserve battery longevity.
After the charge window, switch back to Eco Mode or Timed Discharge to use the stored energy during peak hours.
Variable half-hourly pricing
Agile pricing changes every 30 minutes, so static Timed Charge windows are suboptimal. GivTCP or Octopus' own integration can automate dispatch scheduling based on live prices.
Without automation, use Eco Mode and set a broad charge window during the overnight period when Agile prices are typically lowest.
Smart dispatch
Octopus Intelligent integrates directly with some GivEnergy systems to dispatch charging automatically. Check whether your inverter model is supported in the Octopus app.
If not supported natively, use Eco Mode with a Timed Charge window covering the Intelligent off-peak period (23:00–05:30).
The midnight boundary rule — charge windows cannot span midnight
GivEnergy Timed Charge schedules operate within calendar days. A single charge window cannot span midnight — a window set as 23:00–05:30 will not work as expected because it crosses the day boundary.
Result: may not charge at all, or only charges until 23:59 and stops.
Window 2: 00:00 → 05:30
Result: continuous charging through the night.
This is one of the most commonly missed settings during first-time tariff configuration. If your battery isn't charging on cheap rate overnight, check your schedule windows first.
GivTCP, Home Assistant, and local API access
Beyond the official portal and app, GivEnergy systems can be integrated with Home Assistant via GivTCP — a community-developed tool that provides local API access to your inverter. This unlocks automation, detailed logging, and advanced tariff dispatch without relying on the cloud.
What GivTCP does
What you need to run GivTCP
GivEnergy API access
GivEnergy also provides a cloud API for developers. This allows read access to your system data and limited write access for schedule changes. The API uses an API key available from your portal account settings. This is separate from GivTCP — the API routes through GivEnergy's cloud servers rather than communicating locally with the inverter.
Transferring monitoring access to your account
If you've moved into a house with an existing GivEnergy system, or your installer has gone bust and locked access, the monitoring account needs to be transferred to you. This is separate from creating a new account — the system is already registered, and ownership needs to change.
The serial number is on a label on the side or bottom of your inverter. It typically starts with SA, CE, or similar. You'll need this for all communications with GivEnergy about account transfer.
GivEnergy requires proof that you own or occupy the property. A completion letter from your solicitor, a signed tenancy agreement, or a recent utility bill at the property address are typically accepted.
Email GivEnergy support directly at their support address (available on givenergy.cloud) with your serial number, proof of ownership, and a request for account transfer. GivEnergy will process this and transfer the system to a new account under your email address.
Some GivEnergy account transfers require the original account holder to approve the release. If the previous owner is uncontactable or an installer that has ceased trading, escalate to GivEnergy directly with your proof of property ownership. In most cases they can override the requirement for original account holder approval.
Monitoring transfer service
We contact GivEnergy directly on your behalf with the required documentation, manage the transfer process, and follow up if it stalls. We know exactly what GivEnergy requires and how to escalate when standard routes fail. Faster than navigating support yourself — particularly on installer-linked accounts.
Portal showing no data after setup — WiFi, cloud, and account issues.
Full walkthrough of every portal section — My Inverter, data pages, and account settings.
System mode and CT clamp issues causing battery to stay empty overnight.
WiFi, firmware, portal, monitoring, and CT clamp — all GivEnergy setup guides.
GivEnergy monitoring questions answered
Portal data updates every few minutes — not in real time. Check the inverter display directly for a more accurate current reading. If the display also shows charging but SoC isn't increasing over a longer period, the operating range may be capped, or there could be a BMS issue. See the battery not charging guide →
Eco Mode minimises grid import — it will use solar to charge the battery but will not force charge from the grid unless you have a smart tariff integration set up. If you want the battery to charge from the grid during cheap overnight rates, you need to use Timed Charge mode with a schedule matching your off-peak hours, not Eco Mode.
Home consumption is a calculated figure — solar minus export plus grid import. Negative values mean the underlying CT clamp readings are inverted, producing nonsensical calculated figures. This is a CT clamp direction fault and needs to be corrected at the hardware level. See the CT clamp guide →
In the portal, navigate to your system data graphs and select the time period you want. Look for a CSV export or download button — the exact location varies slightly between portal versions. If you're exporting data for a warranty claim or diagnostic review, daily data over 12 months is the most useful format.
GivEnergy Timed Charge windows operate within calendar days and cannot span midnight in a single window. A window set as 23:00–05:30 will either stop at midnight or not charge at all. To cover the full overnight period, set two separate windows: one from 23:00 to 23:59, and a second from 00:00 to your desired end time. This is one of the most common reasons a battery doesn't charge on cheap-rate overnight tariffs.
Yes. GivTCP operates over your local network while the official portal uses the cloud connection. They don't conflict — you can monitor via GivTCP in Home Assistant and still use the GivEnergy app for a quick mobile view. Be aware that settings changes made through both simultaneously could conflict — use one as the primary control source.
Need help with your GivEnergy monitoring?
Whether it's a portal that won't show data, a system mode that won't stick, or an account locked to a previous installer — tell us what you're seeing and we'll work out the fix.