Setup guide · GivEnergy Monitoring

GivEnergy Monitoring Setup, Portal & App Guide

How to access the GivEnergy portal and app, understand your system data, configure system modes for your tariff, and set up third-party integrations including GivTCP and Home Assistant. Covers first-time setup, and what to do if the system is already on someone else's account.

Free remote diagnostic £125 only if we fix it remotely

Book setup support GivEnergy setup hub

Portal, app, and system mode configuration
GivTCP and Home Assistant integration
Tariff setup and charge windows

Portal offline or data not appearing?

If your portal is showing no data after setup, start with the portal offline guide, which takes you through reconnecting the dongle. If it still won't connect, we set it up on site, from £195: we connect it to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting. If the dongle is online and the portal still shows no data, the remote diagnostic is free. If the system is still on someone else's account, that is not a fault: the current owner can transfer it to you in the app.

GivEnergy portal offline guide Book on-site WiFi setup

Not affiliated with GivEnergy Ltd. Independent diagnosis and setup support.

5.0

Rated 5.0 on Google Read all 151 reviews

My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.

Paul Riddick · Jul 2026 Google

Ron has come to our rescue once again! After sorting out our GivEnergy battery issue, he was on hand to help us find a solution to data logging issues caused during install of an additional inverter. He's helpful, patient and extremely knowledgeable. Utterly brilliant service. Thank you again!

Edward Johnson · Aug 2026 Google

Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.

Declan S · Jun 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

quick service - sorted in 30 mins. well worth saving yourself hours of reading Facebook forums! thanks

MinosSpeaks · Sep 2026 Google

After 7 months of not being able to access/control my system following a change of wi-fi provider, followed by the news that GivEnergy had ceased trading i was left high and dry. I was unable to get any help whatsoever from my installer, tried various electrical tradespeople etc but no-one knew how to help me. Changed the Dongle but then couldnt get this change recognised in the inverter. Found Solar Tech Support while researching yet again online. Ronald has been amazing. Responding very quickly to my emails and very knowledgeable on the system. Managed to give us the information we needed to get the Dongle up and running and created me another account which now works as it should. His help has been invaluable. Thank you so much. Reviews I saw from other people said Solar Tech Support are very good, but i would say they are Outstanding!! Thanks again for all your help- Mick & Sandra

Michael Fox · Jul 2026 Google

Written by Ronald · Independent Solar Engineer Last updated 10 November 2026

First access

Portal access

Accessing the GivEnergy portal for the first time

The GivEnergy portal lives at givenergy.cloud. It is separate from the mobile app. Since May 2026 the web portal is part of GivEnergy Premium (£4.99 a month from GivEnergy Software Ltd), and it gives access to more detailed settings and historical export. Without Premium, the free app works on your home network only.

Create an account at givenergy.cloud

Go to givenergy.cloud and register with your email address. You'll receive a verification email — confirm it before proceeding. Use an email address you own and control, not one shared with an installer.

Add your inverter using its serial number

Once logged in, go to My Inverter and enter your inverter serial number. This is printed on the label on the side or bottom of your inverter. The system will appear in your dashboard once the dongle is connected and transmitting data.

Before this will work: Your WiFi dongle must already be set up and connected to your home network. If the portal shows no data after adding the serial number, complete the WiFi setup first.

Enable two-factor authentication

GivEnergy supports 2FA. Enable it in your account settings. This is important — portal access gives control over your battery charge and discharge settings, and you don't want unauthorised access.

Download the GivEnergy app

The app is available on iOS and Android. On your home network its free Standard tier works without logging in; for Premium, log in with the same credentials as the portal. The app gives quick access to system mode settings and live generation figures from your phone.

Installer-linked accounts: Many UK installers registered systems under a single company account without setting up individual homeowner logins. If you find your system is already showing in someone else's portal, or you can't add it because it's "already registered", a new account won't help. Whoever holds the account can transfer it to you in the app. See the account transfer section below.

Mobile app

App setup

GivEnergy app — download, set up, and what it shows

The GivEnergy app is the quickest way to monitor your system day-to-day. It mirrors the portal data and gives quick access to system mode settings from your phone. Understanding what each reading means — and where the app has limitations — saves significant troubleshooting time.

Downloading and logging in to the GivEnergy app

Download from the App Store or Google Play

Search for GivEnergy on the Apple App Store (iOS) or Google Play Store (Android). The official app is published by GivEnergy Software Ltd, which runs the GivEnergy app and portal and is still trading. The app is free to download. Its free Standard tier works on your home network: live power flow, state of charge and meter totals, and since app version 4.0.5 (May 2026) full control of your inverter settings, with no login needed. A GivEnergy Premium plan adds remote use away from home, the web portal and history graphs (see local monitoring). The icon is a green battery. For Premium, use your own account. If the system is on someone else's account, see the account transfer section below.

For Premium features, and for the GivEnergy EV charger, which always needs a login, use the same email and password as your givenergy.cloud portal account: the app and portal share the same login. If you haven't created a portal account yet, do that first.

Select your system from the dashboard

Once logged in, your linked inverter(s) will appear on the home screen. Tap your system to see the live flow diagram. If no system appears, your inverter hasn't been linked yet: return to the portal and add it via My Inverter. Without logging in, the app looks for the inverter on your home network instead, and you can enter the inverter's IP address if it isn't found.

Access System Mode Settings via the app

In the app, tap My Inverter then System Mode Settings to change modes and schedules. Settings applied in the app sync with the portal — you don't need to use both.

Solar generation

Current output from your panels in kW, plus daily and lifetime totals. If this reads zero during daylight, first check the inverter display directly — a zero in the app can mean either no generation or a data transmission issue.

Battery state of charge

Current SoC as a percentage. The app shows this in near real-time. If the battery SoC isn't moving as expected — not charging during solar hours or not discharging at night — this is a configuration issue, not a display error.

Grid import and export

The app shows this as an arrow on the flow diagram, not as a signed figure: an arrow pointing towards the pylon icon is export, and an arrow pointing away from the pylon, back to the house, is import. The portal is where the sign lives, and there negative means importing and positive means exporting. Check it at night with no solar and the battery idle: the house must be importing, so the app arrow should point away from the pylon and the portal figure should be negative. If the app shows export at 3am, a CT clamp direction error is likely. See the CT clamp guide.

Home consumption

Calculated value — not directly measured. It's derived from solar generation minus export plus grid import. If the CT clamp is misread or misconfigured, home consumption figures will also be wrong.

Historical data

With GivEnergy Premium, the app shows daily, weekly, monthly and annual generation and consumption graphs, and the web portal gives more detail. The free Standard tier shows live power flow, state of charge and meter totals, not the history graphs. History is stored on GivEnergy Software Ltd's servers, so if the dongle is offline for a long time some of it may be lost for good.

Timestamp on data

Each data packet shown in the portal includes a timestamp of when it was collected. If timestamps are stale — showing hours-old data — the dongle has lost connection. The system usually keeps running, but offline doesn't prove it, so check the inverter's own screen.

Reading the history

The state-of-charge graph should rise in your cheap overnight window, fall through the day and bump up at midday from solar. A flat line overnight means the charge did not happen: check the schedule and system mode. A straight vertical drop usually means calibration, not a real discharge (see battery calibration). Grid import in the afternoon when the sun should be producing can mean shading, a panel fault or an inverter issue. In the event log, codes starting E and BMS communication errors need investigating (see the BMS Comm Fail guide).

Alerts worth turning on

A portal offline or no-data alert is often the first sign of a dongle problem (see app or portal offline). A low-battery alert at around 15% is useful in winter after a missed overnight charge. A daily summary is optional, and many owners turn it off once they are confident the system is working.

Reading the data

System data

Understanding your GivEnergy portal data

The portal dashboard shows live and historical data for your whole system. Knowing what each value represents — and crucially, what it doesn't tell you — is the foundation of diagnosing any issue.

What it shows

System overview flow diagram

The main dashboard shows solar, battery, grid, and home as a live flow diagram with arrows indicating direction. This is a good quick-check view. However, the values update every few minutes via the dongle — they are not truly real-time. The inverter display itself is always the most accurate live reading.

What to check first

My Inverter card

In the portal, clicking My Inverter takes you to the full inverter management page. This is where you access System Mode Settings, view fault history, check firmware version, and manage battery operating range. Most diagnostic work starts here.

Common confusion

Battery operating range

Under Battery Options, the Operating Range slider controls the minimum and maximum SoC the battery will use. If your battery appears to stop charging at 80% or discharge only to 20%, check this slider — it may have been set deliberately by the installer or reset by a firmware update to non-optimal values.

Useful for diagnostics

Historical generation graph

The portal stores daily generation data over time. When diagnosing an underperforming system, pulling 12 months of generation data and comparing it to expected output for your location is one of the most valuable steps. You can export this data to CSV from the portal.

System modes

GivEnergy system mode settings explained

System modes are accessed via My Inverter → System Mode Settings in the portal or app. Change a setting and press Submit to apply it. Eco Mode is the everyday setting, and a Timed Charge window works alongside it rather than replacing it. The wrong settings for your tariff are one of the most common causes of a battery not charging or discharging as expected.

Most common

Eco Mode

Dynamically charges and discharges the battery to minimise grid import. Uses solar first and discharges to supply the home when solar isn't sufficient. It does not charge the battery from the grid on its own: add a Timed Charge window for that and leave Eco Mode on.

Best for: Flat-rate tariffs or any tariff where the system should optimise automatically without a fixed schedule.

Timed

Timed Charge

Charges the battery from the grid during a time window you define, up to the target state of charge you set. Eco Mode stays on alongside it: outside the window, the system goes back to Eco, charging from surplus solar and meeting demand.

Best for: Octopus Go, Agile, or any time-of-use tariff where you want to fill the battery at cheap overnight rates. Set the window to match your off-peak hours exactly.

Timed

Timed Discharge

Sets when the battery supplies the home. During a window you define, the battery reacts to load and covers the home's demand. A Timed Charge or Timed Export window overrides it.

Best for: Households who want to discharge stored cheap-rate electricity during peak hours when grid rates are highest. Often used in combination with Timed Charge.

Export

Timed Export

Discharges the battery during a defined window, at full power or at the set power depending on the inverter generation. That output covers the house load first, and the excess goes to the grid. Used to maximise SEG export revenue at peak price periods.

Best for: Octopus Agile or similar tariffs with high peak export rates. Requires an export meter and active SEG contract.

Battery Options — Operating Range

Under Battery Options, the Operating Range slider controls the minimum and maximum SoC the system will use. Also set Charge Power and Discharge Power here. Reducing the operating range protects battery longevity — most manufacturers recommend not regularly discharging below 10% or charging above 95%.

Reserve (minimum SoC)

The minimum charge level before the battery stops discharging. 10% suits most households and keeps a small reserve for EPS backup. 20 to 30% is useful in cold weather or for critical loads such as medical equipment. Only go to 50% or more on specialist advice: a high reserve means the battery barely discharges, which often looks like a fault when it isn't.

Charge power limit

Maximum charge rate in watts. Reducing this extends battery life at the cost of slower charging. The default is usually the maximum the battery supports.

Reset to Defaults: The System Mode Settings page includes a Reset to Defaults option. This restores the inverter to its factory mode settings — useful if previous configuration changes have caused unexpected behaviour. Be aware that a firmware update can sometimes reset mode settings to defaults without warning. If your system suddenly behaves differently after an update, check the system mode first before investigating hardware.

Tariff configuration

Tariff config

Configuring GivEnergy for your energy tariff

The most common reason GivEnergy batteries don't charge overnight on cheap rates is a missing or wrong Timed Charge window — not hardware failure. The right settings depend entirely on your tariff.

OCTOPUS GO / FLUX

Fixed cheap rate overnight

Leave Eco Mode on and set a Timed Charge window that matches your cheap-rate hours. Octopus Go windows vary by Go variant, so use the hours on your own tariff agreement. Set target SoC to 100% unless you want to preserve battery longevity.

You do not need to switch modes after the window. Outside it, the system goes back to Eco and uses the stored energy to meet demand during peak hours.

OCTOPUS AGILE

Variable half-hourly pricing

Agile pricing changes every 30 minutes, so static Timed Charge windows are suboptimal. GivTCP or Octopus' own integration can automate dispatch scheduling based on live prices.

Without automation, use Eco Mode and set a broad charge window during the overnight period when Agile prices are typically lowest.

OCTOPUS INTELLIGENT

Smart dispatch

Octopus Intelligent integrates directly with some GivEnergy systems to dispatch charging automatically. Check whether your inverter model is supported in the Octopus app.

If not supported natively, use Eco Mode with a Timed Charge window covering the Intelligent Octopus Go off-peak period (23:30–05:30).

The midnight boundary rule — charge windows cannot span midnight

GivEnergy Timed Charge schedules operate within calendar days. A single charge window cannot span midnight — a window set as 23:30–05:30 will not work as expected because it crosses the day boundary.

Incorrect — spans midnight

Charge window: 23:30 → 05:30
Result: may not charge at all, or only charges until 23:59 and stops.

✓ Correct — two separate windows

Window 1: 23:30 → 23:59
Window 2: 00:00 → 05:30
Result: continuous charging through the night.

This is one of the most commonly missed settings during first-time tariff configuration. If your battery isn't charging on cheap rate overnight, check your schedule windows first.

Battery not charging on cheap rate? If you've set Timed Charge correctly but the battery still isn't charging during your cheap-rate window, the most likely cause is a CT clamp direction error — the inverter is misreading grid import as export and preventing charging as a result. This is an installation fault, not a settings error. See the CT clamp direction guide or the full battery not charging guide.

Third-party integrations

GivTCP & Home Assistant

GivTCP, Home Assistant, and local API access

Beyond the official portal and app, GivEnergy systems can be integrated with Home Assistant via GivTCP — a community-developed tool that provides local API access to your inverter. This unlocks automation, detailed logging, and advanced tariff dispatch without relying on the cloud.

What GivTCP does

→Connects directly to your GivEnergy inverter over your local network — no cloud dependency

→Exposes real-time inverter data as Home Assistant sensors: SoC, power flows, temperatures, fault codes

→Provides control services: set charge/discharge schedule, change operating mode, adjust SoC targets

→Enables automation — charge when Agile prices are negative, discharge when prices peak

→Works independently of the GivEnergy portal being online

What you need to run GivTCP

→A GivEnergy hybrid inverter with a network-connected WiFi dongle or built-in WiFi

→Home Assistant running on a local server (Raspberry Pi, NUC, or similar)

→GivTCP installed as a Home Assistant integration (available via HACS)

→Your inverter's serial number and local IP address (or hostname)

→Local Modbus TCP on port 8899, inside your home network: nothing needs opening on the router, and one local connection to the inverter at a time is safest

GivTCP is a community project and has never been supported by GivEnergy. Configuration and troubleshooting is via the GivTCP GitHub and community forums.

GivEnergy API access

GivEnergy Software Ltd provides a cloud API for developers, and GivEnergy lists API access for third-party services under GivEnergy Premium. This allows read access to your system data and limited write access for schedule changes. The API uses an API key available from your portal account settings. This is separate from GivTCP — the API routes through the GivEnergy cloud servers rather than communicating locally with the inverter.

API documentation is published by GivEnergy Software Ltd and reached from your givenergy.cloud account. Rate limits apply.

✓

STS and GivTCP: We can advise on GivTCP setup and troubleshoot integration issues as part of a remote diagnostic session. We do not provide ongoing GivTCP support but can identify whether issues are with the inverter or the integration configuration. If the inverter has dropped off your WiFi, the WiFi dongle setup guide has the steps, and if it still won't connect, we can set it up on site, from £195.

GivEnergy portal guide

Full walkthrough of the portal interface — My Inverter, settings pages, data export, and account management.

See GivEnergy portal guide →

WiFi dongle setup

Step-by-step dongle pairing, port requirements, and connection troubleshooting for the GivEnergy WiFi dongle.

See WiFi dongle setup →

Account transfer

Done in the app

How a GivEnergy account transfer works

If you've moved into a home with an existing GivEnergy system, or your installer still holds the account, the system is already registered, so a new account won't help. Whoever holds the account transfers it to you in the app.

The current owner updates the GivEnergy app and logs in.

They tap the account button, the head-and-shoulders icon at the top right of the home page.

They choose Transfer Hardware and enter the new owner's email address.

The new owner accepts the transfer from the email they receive.

The same option is on the website, at givenergy.cloud/account-settings/security.

You've moved into the home

If you have moved into a home with a GivEnergy system, ask the previous owner or the estate agent to do this for you. GivEnergy Software says it is working on a way for the new owner to request the transfer themselves. The free app works on your home network without a login, so you can monitor and control the system before any transfer.

Your installer has gone or can't help

Another installer can request access at givenergy.cloud/temporary-access. The owner approves, and that installer can then help as the original could. Our installer-gone-bust hub covers the wider picture.

Lost the email, or still stuck?

If you've lost the email on the account, email premium@givenergy.co.uk with Log In as the subject, from the address you want to use, with your username or inverter serial and the installation postcode. If you're still stuck after the steps above, use the same address and subject. GivEnergy Software aims to reply within 14 days.

Owner guide

The steps in full

The guide has each step and who to ask if you get stuck. We do not handle GivEnergy account transfers, because the owner can do them in the app. If the portal shows no data once the system is on your account, start with the dongle: our WiFi guide has the steps to reconnect it, and if it still won't connect, we can set it up on site, from £195. If the dongle is online and the portal still shows no data, that is a fault we can look at remotely.

GivEnergy transfer guide

Related GivEnergy pages

Portal offline

Portal showing no data after setup — WiFi, cloud, and account issues.

See portal offline →

Portal guide

Full walkthrough of every portal section — My Inverter, data pages, and account settings.

See portal guide →

Battery not charging

Timed Charge window and CT clamp issues causing battery to stay empty overnight.

See battery not charging →

All setup guides

WiFi, firmware, portal, monitoring, and CT clamp — all GivEnergy setup guides.

See all setup guides →

How solar monitoring works (full guide)

FAQ

GivEnergy monitoring questions answered

The portal shows my battery is charging but it doesn't seem to be increasing

Portal data updates every few minutes — not in real time. Check the inverter display directly for a more accurate current reading. If the display also shows charging but SoC isn't increasing over a longer period, the operating range may be capped, or there could be a BMS issue. See the battery not charging guide →

What does Eco Mode actually do — why isn't it charging from the grid?

Eco Mode on its own does not charge the battery from the grid. It charges the battery from surplus solar and discharges it to meet the home's demand, keeping grid import low. To charge from the grid on cheap overnight rates, set a Timed Charge window that matches your off-peak hours and leave Eco Mode on. Inside the window the battery charges from the grid, and outside it the system goes back to Eco, charging from surplus solar and meeting demand.

My portal shows negative home consumption — is something wrong?

Home consumption is a calculated figure — solar minus export plus grid import. Negative values mean the underlying CT clamp readings are inverted, producing nonsensical calculated figures. This is a CT clamp direction fault and needs to be corrected at the hardware level. See the CT clamp guide →

How do I export my generation data from the GivEnergy portal?

The web portal is part of GivEnergy Premium. In the portal, navigate to your system data graphs and select the time period you want. Look for a CSV export or download button — the exact location varies slightly between portal versions. If you're exporting data for a warranty claim or diagnostic review, daily data over 12 months is the most useful format.

Why does my Timed Charge window not work when it crosses midnight?

GivEnergy Timed Charge windows operate within calendar days and cannot span midnight in a single window. A window set as 23:30–05:30 will either stop at midnight or not charge at all. To cover the full overnight period, set two separate windows: one from 23:30 to 23:59, and a second from 00:00 to your desired end time. This is one of the most common reasons a battery doesn't charge on cheap-rate overnight tariffs.

Can I use both the official app and GivTCP at the same time?

Yes, with care. GivTCP talks to the inverter over your home network, using local Modbus TCP on port 8899. The GivEnergy app uses the cloud away from home, and its free local mode also talks to the inverter over your home network. One local connection to the inverter at a time is safest, and settings changes made through both could conflict, so use one as your main control source.

How much does it cost to get help with my GivEnergy monitoring?

The remote diagnostic is free: tell us what the portal is doing and we'll take a look at no charge, whether it's a system mode that won't stick or figures that look wrong. If it's something we can sort remotely, such as fixing a setting or getting GivTCP talking to Home Assistant, that's a flat £125, and if we can't fix it remotely there's nothing to pay. If no data is appearing because the dongle has dropped off your WiFi, our WiFi guide has the steps to reconnect it, and if it still won't connect, we can set it up on site, from £195. You'll always know the price before any work starts. Full pricing →

How quickly can you get my GivEnergy monitoring working again?

A settings problem is usually sorted the same day in a single remote session. Once the dongle is back on your WiFi, live data reappears within 5–10 minutes. We do not handle GivEnergy account transfers, because the owner can do them in the app. GivEnergy Software says it now takes a minute, and the transfer guide has the steps.

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Need help with your GivEnergy monitoring?

Whether it's a system mode that won't stick or figures that look wrong, tell us what you're seeing and we'll work out the fix. If the portal won't show data because the dongle has dropped off your WiFi, follow our GivEnergy WiFi guide, and if it still won't connect, we can set it up on site, from £195.

Not affiliated with GivEnergy Ltd
No fix, no fee covers remote fixes. On-site work is quoted in writing before we start.
Portal, tariff config, and GivTCP setup

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