GivEnergy local control and monitoring without the cloud

Within an hour they were online and after less than another hour had it all sorted. Good communication throughout.

This is the second time I have used Solar tech first time a faulty Givenergy inverter, tried all sorts to get it going my last call was to Solar tech and yes they got me back up and running, today system went down again due to a firmeware update and Ron talked me through everything all whilst he was on someone’s roof sorting their system out. I would recommend this chap to every body that has problems with their system no matter what make..

My issue was assessed and resolved quickly once the engineer was able to look at the problem. This took a little longer than I had expected (3 days) and keeping the PC on all day/everyday with Sentinel open was a little cumbersome I thought. That said, with little support coming from GivEnergy nowadays it was good to find someone who knew the platform and could resolve my issue.

We reached out to Solar Technical Support after our solar energy system stopped working. As GivEnergy 'solar orphans,' we have been extremely pleased with the service from STS - our system was back up and working within a day of us contacting them. We found other solar engineers reluctant or unable to help us, so it has been great to find this organisation. We would definitely use them again and would recommend them to anyone, especially GivEnergy orphans!

Very speedy response. Handled by a real human who took my system through a logical process with the desired outcome within minutes of them accessing my inverter settings. Ron passed me on to Ash, they are both ex-Givenergy people who clearly know their stuff and can give the reassurance of proper technical support now that the Givenergy support desk has closed. A worthwhile investment in ensuring my expensive kit is kept fully functioning.

I contacted STS when I was having problems with my GivEnergy AC3 inverter and they were extremely helpful. They took the time to properly investigate the system, talked me through a number of things we could try remotely, and ultimately inspected the system to establish what had gone wrong. They identified that the inverter’s battery board had failed beyond repair, while confirming that the two batteries themselves were still healthy. They also provided a clear report explaining their findings, which was particularly helpful given the current situation with GivEnergy. What impressed me most was their knowledge and willingness to help. They didn’t just give me a quick diagnosis — they took the time to understand the problem and explain the options available to me. I’m very pleased with the service I received from STS and would have no hesitation in recommending them to anyone needing help with a GivEnergy solar and battery system.

Within an hour they were online and after less than another hour had it all sorted. Good communication throughout.

This is the second time I have used Solar tech first time a faulty Givenergy inverter, tried all sorts to get it going my last call was to Solar tech and yes they got me back up and running, today system went down again due to a firmeware update and Ron talked me through everything all whilst he was on someone’s roof sorting their system out. I would recommend this chap to every body that has problems with their system no matter what make..

My issue was assessed and resolved quickly once the engineer was able to look at the problem. This took a little longer than I had expected (3 days) and keeping the PC on all day/everyday with Sentinel open was a little cumbersome I thought. That said, with little support coming from GivEnergy nowadays it was good to find someone who knew the platform and could resolve my issue.

We reached out to Solar Technical Support after our solar energy system stopped working. As GivEnergy 'solar orphans,' we have been extremely pleased with the service from STS - our system was back up and working within a day of us contacting them. We found other solar engineers reluctant or unable to help us, so it has been great to find this organisation. We would definitely use them again and would recommend them to anyone, especially GivEnergy orphans!

Very speedy response. Handled by a real human who took my system through a logical process with the desired outcome within minutes of them accessing my inverter settings. Ron passed me on to Ash, they are both ex-Givenergy people who clearly know their stuff and can give the reassurance of proper technical support now that the Givenergy support desk has closed. A worthwhile investment in ensuring my expensive kit is kept fully functioning.

I contacted STS when I was having problems with my GivEnergy AC3 inverter and they were extremely helpful. They took the time to properly investigate the system, talked me through a number of things we could try remotely, and ultimately inspected the system to establish what had gone wrong. They identified that the inverter’s battery board had failed beyond repair, while confirming that the two batteries themselves were still healthy. They also provided a clear report explaining their findings, which was particularly helpful given the current situation with GivEnergy. What impressed me most was their knowledge and willingness to help. They didn’t just give me a quick diagnosis — they took the time to understand the problem and explain the options available to me. I’m very pleased with the service I received from STS and would have no hesitation in recommending them to anyone needing help with a GivEnergy solar and battery system.