SolarEdge monitoring issues fall into three categories — the approach is different for each.
Book a remote sessionNot affiliated with SolarEdge Technologies. Independent monitoring setup and transfer support.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
SolarEdge uses two identifiers: the inverter serial number (hardware) and the site ID (a monitoring platform reference assigned at commissioning). You need the serial number to register or claim a system. The site ID speeds up a transfer request — but it's optional if you don't have it.
Printed on a white or silver label on the side or bottom of the SolarEdge inverter. Look for the field labelled S/N. SolarEdge serial numbers are typically alphanumeric, starting with letters. This is the primary identifier — always required for registration or transfer.
The site ID is a numeric identifier assigned by the MySolarEdge platform when the system was first commissioned. If you have limited portal access (e.g. a shared installer login or a guest account), the site ID is visible in the URL — it appears as a number after /site/ in the portal address bar. It's also sometimes noted in installer documentation or commissioning certificates.
A properly completed installation should include a commissioning certificate or MCS certificate with the inverter serial number and sometimes the site ID. Check any paperwork left by the installer or previous homeowner. If there's no documentation, the serial number from the inverter label is sufficient to proceed.
Follow these steps if the system has never been set up under a homeowner account, or if you want to create your own independent monitoring login. If MySolarEdge tells you the system is already registered to another account, stop here and go to the account transfer section.
Go to monitoring.solaredge.com and click Register. Enter your email address and set a password. Confirm your email from the verification link before proceeding. Use an email address you own and will always control — not a temporary or shared address. This will be the master account for your system.
Once logged in, use the Add Site or Register System option and enter your inverter serial number. The portal will look up the system on SolarEdge's servers. If the system is found and unregistered, it will be linked to your account and appear in your dashboard.
Once registered, the portal needs the communications module to be online and transmitting. If the WiFi module is connected to your home network, data will appear within a few minutes. If the portal shows "No communication" or no live data, the communications module is not currently connected — see the No data section.
In Admin → Alerts, configure email alerts for system faults, communication loss, and production drops. This is one of the most useful features of MySolarEdge — you'll be notified automatically if a fault code appears or the system stops generating, without needing to check the portal daily.
Most SolarEdge systems installed in the UK are registered under the installer's company portal account, not the homeowner's. When you buy a property with SolarEdge already installed — or when your installer goes bust — you inherit a system you can't access. SolarEdge has the most formal transfer process of any major UK inverter brand. It takes longer than other brands, but it is thorough and reliable.
If your installer is still in business and accessible, ask them to transfer site ownership to your MySolarEdge account directly through the installer portal. This is the fastest route and can be done the same day.
If the installer has gone bust, is unresponsive, or the account belongs to a previous homeowner, you need SolarEdge's formal ownership transfer process via their UK support team. Plan for 2–4 weeks.
This is path B — the route for systems where the installer is gone or unresponsive, or where the account belongs to a previous homeowner.
Register at monitoring.solaredge.com before contacting support. When SolarEdge processes the transfer, they will move the site into your account. Make a note of the email address you register with — you'll need to include it in your transfer request so SolarEdge knows where to send the system.
Sending everything in the first email avoids back-and-forth that adds weeks to the timeline.
Send a clear, factual email to [email protected]. State that you are the property owner, that the system was registered under the previous installer's account, and that you need the site transferred to your account. Attach the documentation listed above. SolarEdge UK escalates these requests to their accounts team — being concise and providing complete documentation upfront is the single biggest factor in reducing the timeline.
SolarEdge's transfer process is more formal than other UK brands — it involves their accounts and enterprise team, not just frontline support. This is why it takes longer. However, it is reliable: SolarEdge does complete orphaned transfers when documentation is correct. If you haven't had an update after 10 working days, send a polite follow-up referencing your original ticket number and serial number. Once transferred, the site and all historical data will appear in your MySolarEdge account.
While waiting for the transfer, use SolarEdge Go to access live inverter data and fault codes via Bluetooth from your phone — no portal account required. If you're also dealing with missing installation documents or other post-purchase issues, the bought a house with solar guide covers the full picture. For a detailed walkthrough of orphaned account transfers across all brands, see the monitoring account transfer guide.
SolarEdge Go (which supersedes the older SetApp) is SolarEdge's free commissioning and diagnostic app. Unlike the MySolarEdge portal — which requires an internet connection and a registered account — SolarEdge Go connects directly to the inverter via your home WiFi or Bluetooth, with no cloud access required. No account needed to use it. It's the most reliable way to check your inverter's current status when the portal is unavailable or while a transfer is in progress. Older documentation and guides may refer to this as SetApp — the functionality is the same.
Available on the Apple App Store and Google Play. Search for SolarEdge Go. No subscription, no account needed — download, stand near the inverter, and connect.
SolarEdge Go communicates with the inverter via Bluetooth, not internet. Stand within 1–3 metres of the inverter. Even if the inverter's WiFi module is offline, SolarEdge Go will connect to the inverter directly.
SolarEdge Go shows real-time solar generation, DC input voltage, AC output, battery status (if fitted), and any active fault codes. This tells you instantly whether the inverter is working regardless of portal status.
SolarEdge Go can also adjust inverter settings — export limits, grid protection parameters, charge schedules (for StorEdge battery systems). Most homeowners won't need these, but engineers use SolarEdge Go for all commissioning work.
Install the SolarEdge Go from the App Store or Google Play. Make sure Bluetooth is enabled on your phone. No login is required for the app itself — it doesn't need a MySolarEdge account.
The Bluetooth range is short — you need to be near the inverter, not just in the same building. For a loft-mounted inverter, go into the loft. For a garage or utility room unit, stand directly next to it. Open SolarEdge Go and it will scan for nearby inverters automatically.
SolarEdge Go will display nearby SolarEdge inverters by serial number. Tap yours to connect. You may be asked for the inverter's last 6 digits of the serial number as a pairing code — this is shown on the inverter label. Once connected, live data loads immediately.
The SolarEdge Go home screen shows current AC power output, DC voltage, and system status. If there's an active fault, it appears as an alert with the code and description. If SolarEdge Go shows normal production figures, your system is generating correctly — any portal issues are purely a connectivity or account problem, not a hardware fault.
A dark portal doesn't mean the system has stopped generating. The inverter and the monitoring link are completely separate — the inverter can be producing power normally while the portal shows nothing. Use SolarEdge Go first to confirm whether the inverter is working, then address the connectivity issue.
This is by far the most common cause. After a router replacement, ISP change, or WiFi password update, the inverter's communications module loses its network connection and stops transmitting data to MySolarEdge. The inverter continues generating normally. To reconnect, the module needs reconfiguring — typically done via SolarEdge Go or, on older units, a web browser connected to the module's temporary WiFi hotspot. See the WiFi not connecting guide for the full process.
SolarEdge's monitoring servers occasionally have outages or maintenance windows that cause portal data to disappear temporarily. If the portal is dark but SolarEdge Go shows the inverter is generating normally, and your router and WiFi connection are confirmed working, a temporary platform issue is likely. Check SolarEdge's service status page or wait 1–2 hours before investigating further.
Less common but possible: the communications module inside the inverter (or a separate external device on older installations) has failed. If you've confirmed the WiFi connection is correct and the router is working, but SolarEdge Go shows the inverter is online while the portal remains permanently dark with no data for multiple days, the communications hardware may have failed. This requires an engineer visit to diagnose and replace.
If you've recently created a MySolarEdge account and registered the serial number, but the site was already claimed by another account, your registration may have been silently rejected. Check whether the system actually appears in your account dashboard — if it doesn't, and the serial number registration step appeared to succeed, the system is registered elsewhere and requires a formal transfer. See the account transfer section.
If you've worked through the above and the portal is still dark, our monitoring offline guide covers the full diagnostic process for all scenarios. Or book a remote session — we can access your inverter data via SolarEdge Go and identify the issue without needing a site visit in most cases.
SolarEdge operates two separate monitoring interfaces that confuse many homeowners, particularly those who've inherited a system and are trying to understand what they have access to. MySolarEdge (monitoring.solaredge.com) is the cloud-based platform — it shows historical generation data, panel-level optimiser performance, and grid export figures over time. It requires an internet connection and a registered account, and access to a site is controlled by whoever registered it (usually the installer).
SolarEdge Go is completely independent — it communicates with the inverter directly over Bluetooth, requires no account, and works even when there's no internet connection. It's designed as a commissioning and diagnostic tool for engineers, but homeowners can use it to read live inverter data and fault codes from their phone. Critically, SolarEdge Go works regardless of the MySolarEdge account status — so if you're in the middle of a transfer, or if your portal access has been lost, SolarEdge Go gives you a direct window into the inverter's current state.
For day-to-day monitoring, MySolarEdge is the right tool — it stores historical data and sends alerts. For fault diagnosis, comparing panel output, or checking the inverter when the portal is unavailable, SolarEdge Go is often more useful. Having both set up is the best position for a SolarEdge system owner.
SolarEdge's transfer process is the most complex of any UK inverter brand. We've handled it many times — we prepare the documentation package, contact SolarEdge on your behalf, and manage the process through to completion. For general setup and portal dark issues, a single remote session is usually enough to resolve it.
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