Full remote audit of your system's performance, configuration, and battery health. Written PDF report with priority actions within 24 hours.
Book a health checkSee all servicesBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Four core areas reviewed from your monitoring data.
12+ months of actual generation versus expected output for your system size and location. Underperforming panels, inverter derating, and seasonal anomalies identified.
Charge and discharge patterns, depth of discharge, BMS events, estimated capacity versus rated capacity, and whether the battery is cycling correctly.
Export limits, CT clamp direction, charge schedules, system mode, tariff alignment, and firmware version. The most common sources of silent performance loss.
Confirm monitoring is live and capturing all data correctly. Check SEG export registration status, and flag any data gaps that could affect payments or warranty claims.
A comprehensive physical and performance audit across all major systems.
Visual inspection for hotspots, microcracks, soiling buildup, bird damage, and edge delamination that can degrade efficiency or void warranty.
Measured efficiency against manufacturer specification. Derating analysis, thermal throttling patterns, and firmware version validation.
Cell voltage balance, capacity degradation over cycles, charge/discharge curve analysis, BMS event logs, and estimated remaining usable capacity.
Comparison between panel strings and baseline. Identifies failing panels, wiring losses, and voltage imbalances that reduce generation.
Power quality analysis, frequency stability, and reactive power. Identifies issues that could affect grid export registration or tripping.
Continuity testing and resistance checks across all earth points. Critical for safety and compliance with BS7909 and BS7671.
Physical inspection for corrosion, mechanical wear, and proper installation. Verification that manual isolators operate smoothly and isolate completely.
Check for MC4 degradation, rodent damage, UV damage to cable jackets, and any loose or corroded connections that increase resistance and fire risk.
Verify CT clamps are correctly installed and directioned. Confirm monitoring data aligns with actual generation. Identify gaps or sensor failures.
Visual check for loose bolts, corrosion on rails, and structural movement. Ensures panels remain secure in high winds and can't slide or shift.
Solar systems naturally degrade at a rate of 0.5–0.8% per year under normal conditions. This is expected and typically not a concern. However, undetected faults — failed panels, inverter drift, battery imbalance, wiring issues — can accelerate this degradation significantly. A system losing 10% output silently over two years will have generated thousands of pounds less than it should have, whether through lost generation, missed export payments, or prevented battery charging when you need it most.
Annual health checks catch these failures early, before they compound. Many solar warranties explicitly require evidence of regular maintenance and professional inspection. If you need to claim under warranty later, a gap in documented health checks can invalidate your claim. Battery systems especially benefit from annual checks: cell balancing, firmware updates, capacity testing, and BMS event analysis reveal issues long before the battery becomes unusable.
Early detection of panel faults is particularly valuable — a single failing cell can cause cascading damage to the entire string if left unchecked. Our physical panel inspections identify hotspots, microcracks, and soiling buildup that reduce efficiency. Regular audits also ensure your system remains compliant with safety standards (BS7909, BS7671) and that export registration hasn't lapsed. The cost of an annual health check (£145) typically pays for itself within days if any configuration issues are found and corrected. Proactive maintenance prevents silent output losses and catches system underperformance before it costs money.
Best for: Something is clearly wrong
Perfect for urgent faults that need quick diagnosis and possible remote fix.
Best for: Proactive maintenance
Full system audit — catches silent degradation and configuration drift before they cost money.
Not sure which to book? Use a remote diagnostic if you have an immediate fault. Choose a health check if your system seems fine but you haven't had it checked in over 12 months, or if you want peace of mind before relying on generation for financial decisions. See our remote diagnostic service for more details.
Grant temporary read-only access to your monitoring account — GivEnergy, SolarEdge, Sunsynk, Growatt, Solis, or whichever platform your system uses. Takes about 2 minutes.
We review 12+ months of generation data, battery performance history, system settings, and event logs. Any settings corrections that are safe to make remotely are applied during this step.
PDF report covering all four areas with a priority action list. Pass/flag status on generation, battery, settings, and monitoring. Clear recommendations with estimated cost where relevant.
If you want to talk through the findings or aren't sure how to act on a recommendation, a follow-up call is included. No time pressure.
A full health check covers generation performance, battery health, settings review, and monitoring status. Written report within 24 hours telling you exactly where you stand — and what to prioritise.
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