My Givenergy system went offline, so I lost control of it. Ron from STS and Craig from Norfolk Solar were most helpful in diagnosing the problem by phone. Full marks for their patience and ability.
How home battery storage works chemistry, cycles, and the inverter's role
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If you're dealing with a fault related to this topic, a remote diagnostic identifies the root cause and recommends the fix — usually within 30 minutes. All major brands supported.
Book your free diagnosticHow diagnostics workI can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration. So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
STS were incredibly responsive and helpful In diagnosing an issue with my GivEnergy inverter. Although distance meant it was impractical for me to use them to fully solve the issue, I’m grateful for the help and detail they provided. Don is a real professional gent and a hero in my eyes.
Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.
What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.
Lithium chemistry and the Battery Management System
Two chemical formulations dominate the UK solar market. Understanding the difference helps you choose the right battery and understand its behaviour.
LFP uses an iron phosphate cathode. This chemistry is thermally stable — harder to trigger thermal runaway (fire) even if the pack is physically damaged or over-charged. LFP batteries last 8,000–10,000 full-depth cycles (100% charge to 0% discharge). Performance in cold weather (5°C +) is excellent. Most UK residential systems today use LFP (GivEnergy, Growatt, Sunsynk, Solis all standard LFP packs).
NMC has a nickel-based cathode. Higher energy density (lighter per kWh) but shorter cycle life: 3,000–5,000 cycles. More prone to thermal runaway if damaged. Cold weather performance weaker. NMC is being phased out in residential solar — you are more likely to encounter it in legacy systems (pre-2023). Not recommended for new installations in the UK.
The BMS is an electronic system embedded in or mounted next to the battery pack. Its job is to monitor and protect:
The inverter continuously communicates with the BMS. If the BMS reports a fault, the inverter immediately stops charging or discharging. This is why you sometimes see a battery error code but the battery still has charge — the BMS has isolated the pack for safety.
State of Charge (SoC) and Depth of Discharge (DoD)
SoC is what your app shows you. DoD is how much of that you actually use each day. Understanding both explains why manufacturers limit your 80% and why this helps your battery last longer.
SoC is shown in your app as a percentage. 100% SoC means the battery is full. 0% SoC means it is empty. The BMS measures this by integrating current flow over time and comparing cell voltages. You cannot have negative SoC — the BMS stops discharge well before the battery is completely empty (typically at 5–10% to protect the cells).
Lithium cells experience stress at high voltage. Charging to 100% every cycle ages the cells faster. By capping at 80%, the system trades 20% capacity availability for measurably extended lifespan — studies show you can add 5+ years to battery life. The last 20% of charge is expensive in terms of cell degradation.
You can reconfigure most systems to charge to 90% or 100% if you need the extra capacity — your installer or engineer can adjust this. But be aware the battery will age faster.
If your 10 kWh battery charges to 80% (8 kWh usable) and you discharge 5 kWh per day, your DoD is 62.5%. Shallow DoD cycles extend battery life dramatically:
If your daily energy use only requires 30% DoD, the battery will outlast the inverter. Most UK residential systems achieve 40–60% DoD on average, which is ideal.
AC coupling vs DC coupling: efficiency and retrofit
The two ways to connect a battery to solar. Each has different efficiency, retrofit implications, and failure modes.
In a DC-coupled system, the solar array, battery, and single inverter share the same DC bus. Solar DC current charges the battery directly, bypassing an AC-to-DC conversion stage. This is the architecture of most new hybrid inverters (GivEnergy, Growatt SPA series, Sunsynk Turbo-X, Solis RHI).
In AC-coupled retrofit systems, the existing solar inverter feeds AC into the house. A separate battery inverter connects to the AC circuit (usually before the consumer unit or via a dedicated circuit) and charges/discharges bidirectionally. The two inverters operate independently but coordinate via communication protocols.
Round-trip efficiency: not all stored energy returns
Energy is lost as heat during charge and discharge. Round-trip efficiency tells you what percentage actually comes back out. This matters for financial modelling.
Round-trip efficiency = (Energy discharged / Energy charged) × 100%. If you charge the battery with 10 kWh and only 9.5 kWh comes back out, round-trip efficiency is 95%. The 0.5 kWh loss is dissipated as heat in the inverter, battery, and wiring.
Three sources of loss during charge-discharge cycle:
If your business case assumes you store 10 kWh daily and use all of it, but round-trip is 95%, you only actually have 9.5 kWh available. Your payback period will be 5% longer. Account for efficiency when calculating ROI. Monitoring portals sometimes show efficiency figures — check the battery health section or ask your installer what the system's round-trip efficiency is (most will know within 0.5%).
Battery degradation: what to expect over 10+ years
Lithium batteries age chemically with every charge cycle and also with calendar time. Understanding degradation helps you plan for replacement and avoid panic when your battery's max SoC drops slightly.
LFP batteries typically lose 0.5–1% capacity per 100 full-depth cycles. If you cycle 300 times per year:
However, shallow cycles (30% DoD) age batteries slower. If you only cycle 30–50% DoD, you can reduce degradation to 0.1–0.3% per 100 cycles, extending usable life to 15+ years.
Lithium cells age chemically over time regardless of use. A battery sitting at 50% SoC in a 25°C room will lose ~2–3% capacity per year just from calendar aging. Hot environments accelerate this (5% per year at 35°C). This is why batteries stored long-term should be kept cool and at 30–50% SoC.
Degradation manifests gradually:
The inverter portal shows battery health as a percentage. Check it quarterly to track degradation rate. If health drops faster than expected (5%+ in one year), investigate: high temperatures, deep cycles, or BMS fault.
Most manufacturers (GivEnergy, Growatt, Sunsynk, Solis) warrant the battery for 10 years or until capacity drops to 70%, whichever comes first. If your battery fails or degrades rapidly before 70%, warranty repair/replacement is available. Degradation to 70% over 10 years is normal wear and not typically covered.
Related guides and problem pages
How the inverter controls battery charging, self-consumption, and export — and the role of MPPT.
How CT clamps give the inverter real-time grid data — essential for battery charge/discharge decisions.
How battery storage affects your SEG earnings and how to configure timed export to maximise both.
Full diagnosis for batteries that won't charge overnight or from solar — settings, CT clamps, firmware.
Why a battery that charged fully won't discharge — minimum SoC settings, inverter modes, and faults.
How zero-export mode interacts with battery storage and what happens when the battery is full.
Frequently asked questions
Battery not performing as described in this guide?
If your battery isn’t charging, discharging, or responding to your tariff schedule as expected, a remote diagnostic identifies the cause — usually in a single 30-minute session.
- All major battery brands and inverter combos
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