A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Red light on your solar inverter
- Red light = protection trip, not failure
- Fault code tells you the cause
- Do not repeatedly reset
A remote diagnostic session interprets the fault code in context — event log history, grid voltage data, system configuration — and gives you a clear cause and fix route.
Book your free remote diagnosticGivEnergy fault codesSafety: if you smell burning, see arcing or physical damage, isolate at the consumer unit immediately and do not restart.
When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.
Diligent and reliable service.
Ronald was able to organise a brilliant electrician with extensive experience of GivEnergy systems local to me in the SW. I have now got a fully functioning system and suspect that my electricity bill will be substantially reduced or in credit over a year. Also when said electrician discovered an overvoltage in the my local grid, Ronald prepared a very lucid and comprehensive report of the situation which I have now supplied to my local grid. Cannot recommend Ron and Dan enough.
My Givenergy system went offline, so I lost control of it. Ron from STS and Craig from Norfolk Solar were most helpful in diagnosing the problem by phone. Full marks for their patience and ability.
My Givenergy battery stopped working nearly a month ago. After unsuccessfully reaching out to my installer, who looks like he's also busted, I found Solar Tech Support on a Google search. They fixed my issue in a couple of hours. Any frustrated Givenergy customers, I highly recommend these guys.
What triggers a red fault light
Red fault lights cover a wide range of causes — from self-clearing grid events to faults needing hardware repair.
The grid voltage at your connection point has risen above the inverter's G98/G99 limits (typically around 253V in the UK). Common in areas with high solar density. The inverter disconnects to protect the grid. Often self-clears when grid voltage drops.
A leakage current detected between the DC solar circuit and earth — often caused by water ingress into a junction box, MC4 connector, or cable conduit. Common after heavy rain. Self-clears when dry but the ingress point must be sealed.
The inverter's AFCI system has detected an arc in the DC wiring. Common on SolarEdge and Enphase systems. Do not reset without investigating — a confirmed arc fault represents a fire risk and requires a qualified engineer to inspect the DC cabling.
The inverter cannot communicate with the battery BMS. The inverter shows a red light while the battery side is also faulted. See battery communication fault for the full diagnostic process.
One or more solar strings is producing a current outside the inverter's expected range — from a short circuit, damaged panel, or failed optimiser. The inverter trips the affected string or all strings.
The inverter has overheated — typically from poor ventilation, a blocked heat sink, or high ambient temperature combined with high output. The thermal protection trips the inverter. Usually self-clears once cooled. Check that airflow around the inverter is not blocked.
Arc fault codes require engineer attendance before reset. If your fault code indicates an arc fault (AFCI trip), do not attempt to reset the inverter. An arc in DC solar wiring is a fire hazard. The wiring must be inspected and the fault location identified by a qualified engineer before the system is restarted.
How to diagnose a red fault light
Start here — these steps apply to all inverter brands.
Note whether the red light is solid or flashing and at what rate. Check the inverter's own display for a fault code number. On most brands the display alternates between the fault code and other information — watch it for 30 seconds. Even "E01" or "F23" gives you something to work with.
Open your monitoring portal and look at the event log or fault history. The same fault code will be logged here, along with the exact time it triggered. Look at what happened immediately before — was there a grid event, a firmware update, heavy rain, high temperatures? Context helps identify the cause.
Use the fault code guide for your inverter brand to understand what the code means. GivEnergy, Growatt, Sunsynk, SolarEdge, and Solis all have different code numbering systems. See the brand pages and fault code guides linked below.
For grid faults, isolation faults, and temperature trips: turn off the inverter via its AC and DC isolation switches, wait 5 minutes, turn back on (AC first, then DC). See the safe shutdown guide for the correct sequence. If the fault clears and generation resumes, monitor the portal over the next 24 hours to confirm it doesn't recur.
Do not reset if the fault code indicates: arc fault, string short circuit, hardware failure, or battery BMS fault. Do not perform more than one reset without professional input.
A fault that returns immediately or within a few hours of resetting indicates an ongoing problem that won't resolve itself. Continuing to reset masks the underlying cause. Book a diagnostic to get a proper assessment before the fault worsens or causes secondary damage.
Fault code guides by brand
Frequently asked questions
Need help interpreting your fault code?
A remote diagnostic reviews your full event log, grid voltage history, and system configuration to give you a definitive cause and a clear repair plan.
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- Emergency repair available
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