What documents do I need to provide for a monitoring transfer?

Varies by brand. Typically: proof of address (utility bill), proof of property ownership or tenancy agreement, system serial number or inverter MAC address, and sometimes a photo of the inverter label. We tell you exactly what each brand needs — most people gather everything in 10 minutes.

Monitoring account transfer your system, your account

Q: Can I do this myself without paying for the service?

You can try. Most brands have online account transfer forms. If you have all the documents and the installer didn't register under their company name, it often works. If it gets rejected or you're stuck, that's when paying £95 to get it resolved is worth it. Your choice — attempt it yourself or have us handle it with our direct escalation contacts.

Get your solar system registered in your name. We handle all manufacturer documentation and escalation — no more locked-out accounts or previous owner access.

from £95 installer transfer + initial health check

Book monitoring transfer See supported brands

All 19 major brands supported
Direct manufacturer escalation routes
No historical generation data lost
Works even when installer has gone bust

Transfer your monitoring

Lost access to your installer's portal? We recover your GivEnergy, SolarEdge, Fox ESS, Growatt, or Sunsynk monitoring into your own account so you're back in control.

Start Transfer

5.0

Rated 5.0 on Google Read all 73 reviews

My Givenergy battery stopped working nearly a month ago. After unsuccessfully reaching out to my installer, who looks like he's also busted, I found Solar Tech Support on a Google search. They fixed my issue in a couple of hours. Any frustrated Givenergy customers, I highly recommend these guys.

Sarma Amirapu · May 2026

Having had a recent solar instal and being concerned about various aspects of the work, I reached out to Solar Tech for advice. I received immediate engagement and first class advice. This was late evening and the company went above and beyond in providing assistance to me - high recommended.

John Szram · Jul 2026 Google

Fantastic service, I would highly recommend. From first contact my solar issue was resolved within 2 days. Wouldn't use anyone else.

Jackie Howell · Jul 2026 Google

I work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS

Craig Daly · Jun 2026 Google

Ron made more sense in 20 mins than our installer has done over the last 12 months There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution

David · May 2026

Solar Tech Support answered my initial enquiry swiftly. They provided remote support to establish what the issue was, and through their experience and network, managed to get my clients system back online. Once the system was online, STS managed to diagnose the main issue to get the ac coupled inverter and battery back online, a battery repair was required. A site visit was organise and within a few days, the system was tested and back up and running. This has saved my client, and probably myself huge costs and inconvenience now the system is back online and working correctly. Would highly recommend.

Dean Wilkinson · Jul 2026 Google

Typical turnaround by brand

24–72 hours

GivEnergy (GivEnergy portal). Fastest turnaround. Usually confirmed same day if documents are clear.

3–7 days

Growatt, Solis, Fox ESS, AlphaESS, Sigenergy. Smooth process. Usually no questions asked with correct documents.

1–2 weeks

Sunsynk (SolarmanPV), Tesla Powerwall. Requires proof of ownership. Standard but slower escalation.

2–4 weeks

SolarEdge, Fronius, Enphase, Huawei. More rigorous verification process. Worth the wait — we handle the entire back-and-forth.

Ideal for

Bought a house with solar and can't access the monitoring system

Previous owner's account still active — you want your own login and full control

System is locked to the installer's account and the installer has gone bust

Manufacturer has already rejected your self-submitted transfer request

How it works

Tell us your system details

Brand, system serial number or inverter MAC address, installation date, and your current situation — previous owner's account active, locked out, or installer registered. Takes about two minutes.

We tell you exactly what documents are needed

Every brand has different requirements. We give you a brand-specific checklist. Most people can gather everything in 10 minutes: proof of address, ownership docs, serial number, possibly an inverter label photo.

We submit via direct escalation channels

We submit your documentation directly to our manufacturer contacts — not through standard customer portals where requests get lost. Our direct contacts get it processed, not queued.

Account transferred — you're in

Manufacturer confirms transfer complete. We send you your new login credentials or walk you through creating a new account. You now have full access to live monitoring, historical data, and all account settings. If you also want the system's performance and settings reviewed under your new login, book a solar system health check.

Supported brands

We handle monitoring account transfers for all 19 major solar brands sold in the UK. Each has its own portal, documentation requirements, and escalation path — we know them all. For GivEnergy transfers specifically, see the GivEnergy monitoring transfer guide.

GivEnergy

GivEnergy portal · 24–72 hrs · Fastest

Sunsynk

SolarmanPV · 1–2 weeks · Proof of ownership needed

SolarEdge

mySolarEdge · 2–4 weeks · Thorough verification

Growatt

ShinePhone · 3–7 days · Smooth process

Solis

SolisCloud · 3–7 days · Straightforward

Enphase

Enlighten · 2–4 weeks · Reliable

Fronius

Solar.web · 2–4 weeks · Documentation heavy

Fox ESS

Fox Cloud · 3–7 days · Standard

Huawei

FusionSolar · 2–4 weeks · Thorough

Tesla Powerwall

Tesla app · 1–2 weeks · Varies by case

AlphaESS

AlphaCloud · 3–7 days · Quick

Sigenergy

Sig portal · 3–7 days · Standard

Duracell Energy

Duracell portal · 3–7 days · Reliable

SolaX

SolaX Cloud · 3–7 days · Standard

Pylontech

Pylontech portal · 3–7 days · Quick

Sofar Solar

Sofar portal · 3–7 days · Standard

Hanchu

Hanchu portal · 3–7 days · Quick

Lux / LuxPowerTek

Lux portal · 3–7 days · Standard

Dyness

Dyness portal · 3–7 days · Standard

FAQ

Frequently asked

Will I lose my historical generation data during the transfer?

No. Transferring account ownership doesn't erase any data. All historical generation, export logs, and battery data remains in the system and accessible after transfer. GivEnergy and some others keep data indefinitely; Sunsynk and SolarEdge typically keep 3–5 years of detail. The transfer simply changes who can log in and manage the account — the underlying data is never lost.

What documents do I need to provide?

Varies by brand. Typically: proof of address (utility bill, council tax bill, or bank statement with name and address), proof of property ownership (mortgage statement, deeds, or tenancy agreement), system serial number or inverter MAC address (found on the inverter label), and sometimes a photo of the inverter label itself. We give you a brand-specific checklist so you know exactly what's needed. Most people gather everything in under 10 minutes.

How much does a monitoring account transfer cost?

A monitoring account transfer costs from £95 and covers the entire process: the brand-specific document checklist, submission through our direct manufacturer contacts, and confirmation that the portal is fully in your name. The service covers all 19 major UK inverter brands. Escalation for installer-registered accounts and gone-bust installer cases is handled within the same service.

How long does a monitoring account transfer take?

Most transfers complete within 3–7 days. GivEnergy is usually the fastest at 24–72 hours, Sunsynk and Tesla Powerwall typically take 1–2 weeks, and SolarEdge, Fronius, Enphase and Huawei run 2–4 weeks because their verification is more rigorous. If the account was registered under a defunct installer's name, allow 2–4 weeks for the ownership escalation to go through. We chase the manufacturer at every stage, so you are never left on hold.

My installer went bust — can you still transfer the monitoring account?

Usually yes, but it takes longer. If the installer registered the account under their company name or email address, the manufacturer will initially say only the original account holder can transfer it. We escalate using your proof of property ownership to demonstrate you're the rightful owner of the system. This typically takes 2–4 weeks instead of 3–7 days, but manufacturers will accept it when the evidence is presented correctly.

The manufacturer says they can only deal with installers — what do I do?

We'll escalate that claim. We have direct contacts at all major brands and know how to override that deflection. Manufacturers are required to transfer monitoring accounts to property owners — they just don't always volunteer that through front-line support. We push through the escalation using our direct contacts, bypassing the standard customer portal entirely.

Can I do this myself without paying for the service?

You can try. Most brands have online account transfer forms or customer support portals. If you have all the documents and the installer didn't register under their company name, it often works smoothly. If you get rejected, stuck in escalation, or the manufacturer keeps asking for documents you've already provided — that's when paying £95 to get it resolved is worth it. Your choice: attempt it yourself first, or have us handle it with our direct escalation contacts and get it done.

Account transfer

Get your system registered in your name

£95 to handle the entire transfer. We contact the manufacturer directly, deal with all documentation, and confirm the portal is fully in your name. Covers all 19 major UK inverter brands — typically done within 3–7 days.

Covers all 19 major UK inverter brands
Typically 3–7 days · Longer for installer-registered cases
No manufacturer hold-music — we handle it all

Call 07944 877 329 Book free diagnostic