Ron is one of those rare finds - an engineer's engineer. He insightfully and accurately diagnosed the problems with our GivEnergy system, very quickly, which helped get us back on track. We will be using him again!
Geoff Palmer · Sep 2026 Google
Monitoring access · Account transfers
Monitoring account transfer your system, your account
Get your solar system registered in your name. We handle all manufacturer documentation and escalation — no more locked-out accounts or previous owner access.
£95 installer transfer + initial health check
- 18 major brands supported
- Direct manufacturer escalation routes
- No historical generation data lost
- Works even when installer has gone bust
Transfer your monitoring
Lost access to your installer's portal? We recover your SolarEdge, Fox ESS, Growatt, or Sunsynk monitoring into your own account so you're back in control.
Start TransferI work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS
Craig Daly · Jun 2026 Google
Ron has come to our rescue once again! After sorting out our GivEnergy battery issue, he was on hand to help us find a solution to data logging issues caused during install of an additional inverter. He's helpful, patient and extremely knowledgeable. Utterly brilliant service. Thank you again!
Edward Johnson · Aug 2026 Google
Great service in supplying and fitting an additional GivEnergy battery. Went the extra mile in managing to fit the battery in to a difficult space.
Jules TIlley · Sep 2026 Google
Great service. Got our Givenergy battery back online remotely when others said it needed an onsite visit. Ron resolved the issue within about an hour of my email. Brilliant service.
adam mitchinson · Jul 2026 Google
Our 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
David Lewin · Jul 2026 Google
Typical turnaround by brand
3–7 days
Growatt, Solis, AlphaESS, Sigenergy. Smooth process. Usually no questions asked with correct documents.
1–2 weeks
Sunsynk (SolarmanPV), Tesla Powerwall. Requires proof of ownership. Standard but slower escalation.
2–4 weeks
SolarEdge, Fronius, Enphase, Huawei. More rigorous verification process. Worth the wait — we handle the entire back-and-forth.
Ideal for
Bought a house with solar and can't access the monitoring system
Previous owner's account still active — you want your own login and full control
System is locked to the installer's account and the installer has gone bust
Manufacturer has already rejected your self-submitted transfer request
How it works
1
Tell us your system details
Brand, system serial number or inverter MAC address, installation date, and your current situation — previous owner's account active, locked out, or installer registered. Takes about two minutes.
2
We tell you exactly what documents are needed
Every brand has different requirements. We give you a brand-specific checklist. Most people can gather everything in 10 minutes: proof of address, ownership docs, serial number, possibly an inverter label photo.
3
We submit via direct escalation channels
We submit your documentation directly to our manufacturer contacts — not through standard customer portals where requests get lost. Our direct contacts get it processed, not queued.
4
Account transferred — you're in
Manufacturer confirms transfer complete. We send you your new login credentials or walk you through creating a new account. You now have full access to live monitoring, historical data, and all account settings. If you also want the system's performance and settings reviewed under your new login, book a solar system health check.
Supported brands
We handle monitoring account transfers for 18 major solar brands sold in the UK. Each has its own portal, documentation requirements, and escalation path — we know them all. We do not handle GivEnergy account transfers, because the owner can do them in the app. Read the GivEnergy transfer guide.
Sunsynk
SolarmanPV · 1–2 weeks · Proof of ownership needed
SolarEdge
mySolarEdge · 2–4 weeks · Thorough verification
Growatt
ShinePhone · 3–7 days · Smooth process
Solis
SolisCloud · 3–7 days · Straightforward
Enphase
Enlighten · 2–4 weeks · Reliable
Fronius
Solar.web · 2–4 weeks · Documentation heavy
Fox ESS
Fox Cloud · Standard
Huawei
FusionSolar · 2–4 weeks · Thorough
Tesla Powerwall
Tesla app · 1–2 weeks · Varies by case
AlphaESS
AlphaCloud · 3–7 days · Quick
Sigenergy
Sig portal · 3–7 days · Standard
Duracell Energy
Duracell portal · 3–7 days · Reliable
SolaX
SolaX Cloud · 3–7 days · Standard
Pylontech
Pylontech portal · 3–7 days · Quick
Sofar Solar
Sofar portal · 3–7 days · Standard
Hanchu
Hanchu portal · 3–7 days · Quick
Lux / LuxPowerTek
Lux portal · 3–7 days · Standard
Dyness
Dyness portal · 3–7 days · Standard
A Fox Cloud transfer goes through Fox ESS UK service, using the datalogger serial. If you have the login, you can share it with us instead, with your permission. Owners report app messages such as "41933, please add device first" and "41931, SN error" when adding a system to an account. Fox publishes no definition of either. See Fox ESS support, Fox Cloud offline and find your inverter.
Frequently asked
No. Transferring account ownership doesn't erase any data. All historical generation, export logs, and battery data remains in the system and accessible after transfer. Some brands keep data indefinitely; Sunsynk and SolarEdge typically keep 3–5 years of detail. The transfer simply changes who can log in and manage the account — the underlying data is never lost.
Varies by brand. Typically: proof of address (utility bill, council tax bill, or bank statement with name and address), proof of property ownership (mortgage statement, deeds, or tenancy agreement), system serial number or inverter MAC address (found on the inverter label), and sometimes a photo of the inverter label itself. We give you a brand-specific checklist so you know exactly what's needed. Most people gather everything in under 10 minutes.
A monitoring account transfer costs £95 and covers the entire process: the brand-specific document checklist, submission through our direct manufacturer contacts, and confirmation that the portal is fully in your name. The service covers 18 major UK inverter brands. Escalation for installer-registered accounts and gone-bust installer cases is handled within the same service.
Most transfers complete within 3–7 days. Sunsynk and Tesla Powerwall typically take 1–2 weeks, and SolarEdge, Fronius, Enphase and Huawei run 2–4 weeks because their verification is more rigorous. If the account was registered under a defunct installer's name, allow 2–4 weeks for the ownership escalation to go through. We chase the manufacturer at every stage, so you are never left on hold.
Usually yes, but it takes longer. If the installer registered the account under their company name or email address, the manufacturer will initially say only the original account holder can transfer it. We escalate using your proof of property ownership to demonstrate you're the rightful owner of the system. This typically takes 2–4 weeks instead of 3–7 days, but manufacturers will accept it when the evidence is presented correctly.
We'll escalate that claim. We have direct contacts at the major brands we cover and know how to override that deflection. Manufacturers are required to transfer monitoring accounts to property owners — they just don't always volunteer that through front-line support. We push through the escalation using our direct contacts, bypassing the standard customer portal entirely.
You can try. Most brands have online account transfer forms or customer support portals. If you have all the documents and the installer didn't register under their company name, it often works smoothly. If you get rejected, stuck in escalation, or the manufacturer keeps asking for documents you've already provided — that's when paying £95 to get it resolved is worth it. Your choice: attempt it yourself first, or have us handle it with our direct escalation contacts and get it done.
Account transfer
Get your system registered in your name
£95 to handle the entire transfer. We contact the manufacturer directly, deal with all documentation, and confirm the portal is fully in your name. Covers 18 major UK inverter brands — typically done within 3–7 days.
- Covers 18 major UK inverter brands
- Typically 3–7 days · Longer for installer-registered cases
- No manufacturer hold-music — we handle it all
Service notice
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
Ronald Director, Solar Tech Support
On-site: Yorkshire only, for now
Remote: UK-wide, as usual
Remote fix: £125 if we fix it, no charge if we don’t
Replies: within 7 days
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