Single fixed-scope onboarding after a free scoping call. No retainer — ongoing fault response is the same no-fix-no-fee rate-card as the consumer side.
Start a takeover scoping callGivenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.
Our 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
Absolutely fantastic experience, after months of being fobbed off with rubbish from the installer Ronald fixed my issues in a few hours, his attention to detail and his tenacity was amazing, not only did he go above and beyond but did not ask for payment i had to ask him how to pay. If you need a solar fix this company is brilliant
I received a prompt response and excellent technical support for the remote diagnosis (Oxfordshire) and resolution of my GivEnergy EMS configuration. My GivEnergy issue involved a single inverter and battery that had a loss of calibration, a critical low voltage drop. It needed a recovery and re-calibration, and was supported via email into yesterday evening being resolved within 24 hours. Ron demonstrated a very high level of knowledge and experience in the intricacies of a GivEnergy EMS configuration, even surpassing the understanding of GivEnergy itself when it was still operational. I have already recommended their services to a neighbour as I’d be happy to use their services again based on the fair pricing and the quality of their support.
What an absolute star. Ron went well beyond what i would have hoped for. His attention to detail was incredible, even making good the work of others.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
One-off onboarding fee. Includes on-site audit, documentation recovery, monitoring transfer, written baseline report. (GivEnergy: the current owner transfers the account in the app.)
For 50–150 kW commercial systems where the audit needs a full day on-site and more involved documentation work.
After handover, fault response uses the standard rate-card — free remote triage, from £395 on-site callout. No locked-in retainer.
The most common takeover scenario. Monitoring locked, no warranty contact, orphaned documentation. We handle the full recovery: documentation rebuild, monitoring access transfer (not GivEnergy), and a clean technical baseline.
Current O&M arrangement is too expensive, too slow, or too commercially conflicted. We can baseline the system while your current contract is still active — no gap in coverage during the transition.
You've just bought or leased a commercial property with existing solar. You need to know what condition it's in, who looks after it, and what the maintenance commitments are. The takeover handover gives you a clear technical and contractual reset.
System was installed and then forgotten about — common with FIT-era commercial installs where the installer never offered ongoing maintenance. We build the maintenance regime from scratch.
Your insurer or facilities-management contract now requires named technical oversight on the solar installation. The takeover engagement gives you a documented commercial relationship with an independent provider — no manufacturer or installer conflicts.
Property management company with solar across multiple sites and inconsistent maintenance histories. We onboard the whole portfolio with a single baseline-audit cycle and consistent technical records across all sites.
You tell us where the system is, approximate size, brand if known, and why you're looking for a takeover. 15 minutes by phone or video. We confirm whether we can take it on and what the baseline-audit fee will be.
Fixed-price baseline audit + handover scope, in writing. Larger systems get a bespoke scoping document. You commit before we schedule the on-site work.
Full inspection: inverters, panels, cabling, isolators, battery storage where present, monitoring hardware, DNO connection. Components identified, wiring verified, faults catalogued. Half a day for small systems, a full day for larger.
We chase whatever paperwork we can: original commissioning certificates, MCS/RECC records, DNO connection agreements, FIT or SEG paperwork, warranty status. Where records are gone, we reconstruct from on-site evidence.
Portal access transferred to STS, alerting reconfigured to come to us, historical performance data exported and stored. If the original installer locked the portal, we work with the manufacturer to re-establish access. (GivEnergy: the current owner transfers the account in the app.)
Written baseline report covers system condition, all faults found, remediation quote (if any), and the documentation file. Then the system is under our care — ongoing fault response uses the standard no-fix-no-fee rate-card. No retainer.
Tell us about the system — location, approximate size, brand if known, and why you're looking to change provider. We confirm scope and pricing for the baseline audit within one business day. No obligation.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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