We were having problems with our inverter, couldn’t get an early response from our installer a stressed conversation between our installer and solar tech support led to a text to us to authorise connection to your company . Ron was a very helpful and knowledgeable man who tried with a bit of difficulty as we are pensioners and very knowledgeable. Spent time on phone without making us feel small.we would recommend this company if you have any problems. Thanks Ron 5 star
Solar system upgrades
- Independent — no installer bias
- All major brands supported
- Costs confirmed before work starts
A solar system health check covers your current system, what it can support, and which upgrades are worth considering for your situation. We assess compatibility, costs, and return on investment before you commit to anything.
Book a System Health CheckWhat's included in a health checkRonald tried to help solve a fault with communications between battery and inverter. Whilst in the end a hardware fault was diagnosed and not possible to fix remotely his attempt to fix and guide me through steps to fault find were appreciated. He was available at a time convenient to my availability. Great service for anyone requiring independant tech support for their solar or battery system.
Absolutely fantastic customer service. The team were incredibly helpful, responsive and genuinely willing to do everything they could to help get things sorted. With all the uncertainty surrounding the future of GivEnergy at the moment, it was particularly reassuring to have people who were knowledgeable, approachable and prepared to step in when needed. After a glitch with my firmware update caused problems with my system, these guys really did come in and save the day. They took the time to investigate the issue, explain what was happening and work towards getting everything back up and running. It’s refreshing to deal with a company that genuinely seems to care about its customers and is willing to go the extra mile when something goes wrong. Superb service from start to finish. Many thanks for all the help and support — it’s very much appreciated. Highly recommended.
Ron is incredibly knowledgeable about solar installs in general but knows givenergy products inside out and the key personnel that worked there from the start to the end. My problem was spurious in its nature but Ron spotted it straight away when he understood the installation details. In essence the installers didn’t fit the correct trip switch. He also gave me hope that in the future hardware repairs could be possible but it’s still early days. This guy really is in the know and keen to sucas a business If you need help don’t hesitate
Diligent and reliable service.
Had a problem with my GivEnergy battery which seemed to be a calibration issue. My installer was unable to help so contacted Ron at Solar Tech Support who was immensely helpful. He diagnosed, confirmed and fixed the problem remotely and very speedily. Would thoroughly recommend this company for their knowledge and ability.
Keep your home running during a grid outage. Four configuration types from a single EPS socket to full-house automatic changeover.
Aluminium mesh fitted around the panel perimeter to stop pigeons, starlings, and squirrels nesting underneath your solar array.
Already have a hybrid inverter and battery? Add a second or third battery module to increase your storage capacity and reduce grid import further.
Inverter failed, out of warranty, or switching to a hybrid for battery compatibility? Replacement covers supply, installation, commissioning, and settings migration.
GivEnergy system? We sell the batteries too. GivBat units supplied and installed by our own engineers, with addressing, cabling and portal configuration included.
Dead GivEnergy hybrid or AC-coupled unit? Like-for-like replacements fitted by our engineers — removal, commissioning and portal setup all part of the job.
Have solar panels but no battery? This guide covers AC vs DC coupling, inverter compatibility, DNO requirements, CT clamp changes, and realistic costs for a full battery retrofit to an existing solar-only system.
Which upgrade suits your situation?
Use this quick decision guide to identify the most relevant upgrade for your system.
Your priority is adding battery storage. Read the add battery to existing solar guide — it covers AC coupling (works with any inverter), DC coupling (needs a hybrid inverter), compatibility, and realistic costs.
Adding a second or third battery module to an existing hybrid system is usually straightforward. Read the add extra battery guide to understand compatibility, installation, and costs. GivEnergy, Sunsynk, Growatt, and most other hybrid inverters support multi-battery configurations.
You need EPS (Emergency Power Supply) capability. There are four configuration types — from a simple EPS wall socket to full-house automatic changeover. Read the EPS installation page to compare options, check inverter compatibility, and see pricing from £495 (socket) to £995 (dedicated circuit).
Bird mesh is the standard solution — aluminium mesh fitted around the panel perimeter to prevent nesting. Read the bird mesh guide for what's involved, how long it takes, and typical costs.
Inverter replacement is common after 10–15 years or following irreparable failure. The inverter replacement card above covers what's involved for all major brands. GivEnergy owners can go directly to replacement GivEnergy inverters supplied and installed.
How STS handles upgrade work
We review your current system before recommending any upgrade. No upselling — only what your system can support and what genuinely makes financial sense.
All upgrade costs confirmed in writing before any work begins. Hardware, labour, DNO applications, and commissioning — no hidden extras.
Every upgrade is tested on-site and documented in a post-installation report. You leave with a clear record of what was done and how it was configured.
Independent from manufacturers and installers: STS is not tied to any solar brand, manufacturer, or supply chain. This means the upgrade recommendation is based entirely on what's right for your system — not what's most profitable for us to sell. We work with GivEnergy, Sunsynk, Growatt, SolarEdge, Solis, Huawei, Fox ESS, and all other major UK brands.
Related services
Compatibility assessment, generation review, and upgrade recommendations. Start here if you're unsure what your system needs.
Supply, fit, commission, and document a new inverter. All major brands. Cost confirmed before work begins.
Something broken rather than an upgrade? On-site fault diagnosis and repair for all major brands.
Not sure if you have a fault or just need an upgrade? A remote diagnostic identifies the root cause before you commit to anything.
Frequently asked questions
Not sure where to start?
A solar system health check covers your current system, identifies which upgrades are compatible, and gives you a clear, costed plan — no sales pressure, just engineering advice.
- Independent — not affiliated with any manufacturer
- Compatibility check before any purchase
- Remote-first — free if we can't fix it
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.