Great service in supplying and fitting an additional GivEnergy battery. Went the extra mile in managing to fit the battery in to a difficult space.
Jules TIlley · Sep 2026 Google
Feed-in Tariff · All brands
FIT payments stopped
Your Feed-in Tariff payments have stopped arriving, reduced without explanation, or never restarted after a supplier change. FIT payments are worth significantly more than SEG — losing them even temporarily costs real money.
Free remote diagnostic £125 only if we fix it remotely
- FIT pays more than SEG — worth protecting
- Back-payments usually recoverable
- Ofgem regulates the scheme
Need help sorting your FIT payments?
We can identify your current FIT licensee, check your registration status, confirm your meter reading requirements, and tell you exactly what needs to happen to restart payments.
Book a FIT review — £125, no fix no feeWhat's includedWe decided to treat ourselves to an upgrade to our existing solar system, and after a little searching, it became evident that Ron and his team provide the service and support we required. Decommissioning and recommissioning our new SunSynk Acure inverter and a wall-mounted Fogstar battery (which is of substantial size and weight compared to the original) was completed swiftly and competently. The installation was perfectly executed, and all upgraded paperwork for the increased battery export capacity was handled by Ron. I have no hesitation in recommending this team of support technicians to you.
iain donkin · Sep 2026 Trustpilot
Unfortunately, only weeks after Givenergy went into receivership, our system failed. Our installers were unhelpful in the extreme but Solar Tech Support were able to diagnose a terminal problem with our Gen 1 AC3 inverter. They advised regarding the available options and (having decided to buy a replacement Givenergy inverter as the simplest solution) they were able to get us up and running. They made themselves readily available to talk through the process and manage any faults. I would have no problem recommending them.
Stephen Paul · Aug 2026 Google
Solar Tech have been everything you expect and want from a support organisation. Easy to contact, quick to respond and their expertise and knowledge about GivEnergy Systems was amazing. All the work was done remotely, and they guided me through the recovery of a failed system, which ended up to be down to a physically damaged USB key installed in production that was corrupted and stopping one battery from working, locking the whole system. All fixed and the system is working again. Massive thanks to the team and their help. Will be my goto for any future issues with our GivEnergy system. The pictures shows the condition of the USB as installed..
Paul Davies · Jul 2026 Google
What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.
Andrew Palmer · May 2026 Trustpilot
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
Dennis Brown · May 2026 Trustpilot
Why your FIT payments have stopped
There are five main reasons FIT payments stop. Most can be resolved by contacting your licensee or Ofgem.
FIT licensee has changed
When energy suppliers merge, get acquired, or exit the market, FIT registrations are transferred to a new licensee. This happens more often than most people realise — several suppliers have left the market since 2018. The new licensee should contact you, but this frequently does not happen. Your payments stop because the new company does not have your bank details or meter readings.
Meter readings not submitted
FIT payments require regular generation meter readings — typically every quarter or annually, depending on your licensee. If you have not submitted readings, the licensee cannot calculate what you are owed and payments will stop. Your generation meter is the small meter near your inverter (not your main electricity meter). Some licensees accept readings online, by app, or by phone.
Bank details incorrect or changed
If your bank account has changed, been closed, or the sort code has been updated, FIT payments will bounce and stop. Check that the bank details on file with your licensee are current. If you have switched bank accounts, you need to notify your FIT licensee separately — this is not automatic.
FIT contract has expired
FIT contracts run for 20 or 25 years from the commissioning date. Once the term expires, generation and export payments stop permanently. Check your original FIT confirmation letter for the start date and calculate when the term ends. After FIT expires, you can register for the Smart Export Guarantee to continue receiving export payments — though at lower rates.
Account migration error
When a FIT licensee takes on registrations from another company, the migration process sometimes introduces errors — incorrect meter serial numbers, wrong tariff rates, missing bank details, or duplicated accounts. These errors can cause payments to stop or be calculated incorrectly. Contact your licensee and ask them to audit your account against the Ofgem Central FIT Register.
Property sale — FIT not transferred
If you bought a property with a FIT-registered solar system, the FIT does not automatically transfer to your name. The previous owner's payments stop when they leave, and you need to request a transfer from the FIT licensee. This is one of the most valuable assets of a property with solar — do not let it lapse. See our check export payments guide for the transfer process.
Step-by-step: get your FIT payments restarted
Work through these checks in order. Most people find the cause at step 1 or 2.
1
Find out who your current FIT licensee is
Check your most recent FIT payment statement — the paying company is your licensee. If you cannot find one, or if the company no longer exists, contact Ofgem on 020 7901 7310 and ask them to look up your installation on the Central FIT Register. Give them your address and postcode. They can tell you which company currently holds your registration.
Common transfers: Iresa customers moved to Octopus Energy, Economy Energy customers moved to EDF, Brilliant Energy customers moved to SSE, and Spark Energy customers moved to OVO. If your original supplier is no longer trading, there is a good chance your registration has been transferred without you being notified.
2
Submit your generation meter readings
Find your generation meter — it is a small meter (usually white, wall-mounted) near your inverter or consumer unit. It is separate from your main electricity meter. Read the total kWh figure on the display and submit it to your FIT licensee. Most licensees accept readings online, by phone, or by email.
If you have not submitted readings for a long time, submit the current reading and explain the gap. Your licensee should estimate the generation for the missing period based on your system size and historical data. You are entitled to payments for the entire period — do not accept a licensee refusing to back-pay because readings were late.
3
Verify your bank details are correct
Contact your FIT licensee and confirm that the bank account details on file are correct and current. If you have changed bank accounts, sort codes, or if your bank has been acquired by another institution, the details may be out of date. Update them and ask the licensee to reprocess any bounced payments.
Some licensees pay by cheque rather than bank transfer. If you have not received a cheque, check your address details are correct — cheques sent to a previous address will not arrive.
4
Check your FIT contract term has not expired
Find your original FIT confirmation letter or certificate. Check the commissioning date and calculate the end of your contract: systems registered before 1 August 2012 have a 25-year term; systems registered after that date have a 20-year term. If your term has ended, FIT payments stop permanently.
If your FIT has expired, you can register for the Smart Export Guarantee to continue receiving export payments. SEG rates are lower than FIT, but you still need an active export tariff or you earn nothing for exports. See our SEG registration guide if you need help signing up.
5
Escalate to the licensee's complaints team or Ofgem
If your FIT licensee cannot explain the issue, is not responding, or is refusing to make back-payments, escalate in writing to their formal complaints team. Send an email (for a written record) explaining the problem, the dates payments stopped, and what you have already tried.
If they do not resolve it within 8 weeks, you can take the case to the Energy Ombudsman (free service). You can also contact Ofgem directly — they regulate the FIT scheme and can investigate licensees that are not meeting their payment obligations. Ofgem's FIT team can be reached on 020 7901 7310.
Understanding your FIT payments
The Feed-in Tariff has two separate payment components. Understanding which one has stopped helps you diagnose the problem faster.
FIT payment components
Generation tariff
15–50p/kWh
Paid for every kWh your system generates — whether you use it yourself or export it. Based on your generation meter reading.
Export tariff
4–6p/kWh
Paid for electricity exported to the grid. Typically deemed at 50% of generation (unless you have an export meter), regardless of actual export.
Typical annual value (4kW system)
£600–£1,800/yr
Combined generation and export payments for a typical domestic system. Exact amount depends on your tariff band and generation.
Important: FIT generation tariff rates are index-linked and increase each year with inflation (RPI). If your licensee is paying you a flat rate that has not increased since you registered, they may be underpaying you. Check your original tariff rate against the current indexed rate on Ofgem's FIT tariff tables.
FIT vs SEG — what happens when FIT ends?
If your FIT contract has genuinely expired, the Smart Export Guarantee is your next option — but understand the difference before you switch.
Feed-in Tariff (FIT)
Pays for both generation and export
Generation tariff: 15–50p/kWh (locked in at registration)
Index-linked to RPI (increases annually)
Closed to new applicants since March 2019
20 or 25-year contract term
Smart Export Guarantee (SEG)
Pays for export only (not generation)
Export tariff: 3–15p/kWh (varies by supplier)
Not index-linked (rates can change)
Open to anyone with MCS-certified solar
No fixed term — can switch any time
If your FIT has not expired, do everything you can to maintain it. FIT is significantly more valuable than SEG. Never voluntarily leave FIT — if a supplier tells you to cancel your FIT and switch to SEG, get independent advice first. See our Smart Export Guarantee guide for a full comparison and current SEG rates.
Frequently asked questions
The most common reasons: your FIT licensee has changed (often after a supplier merger or exit), you have not submitted generation meter readings, your bank details are incorrect, your FIT contract has expired, or there is an account migration error. Contact your licensee first — or Ofgem on 020 7901 7310 if you are not sure who your licensee is.
Check your most recent FIT payment statement — the company name on the payment is your licensee. If you cannot find a statement or the company no longer exists, contact Ofgem on 020 7901 7310. They maintain the Central FIT Register and can look up your installation by address and postcode to tell you which company currently holds your registration. This service is free.
Switching your electricity import supplier does not automatically affect your FIT payments — the FIT contract is separate. However, if your FIT licensee (the company that pays your FIT) has exited the market or been acquired, your registration may have been transferred to a new company without your knowledge. Contact Ofgem to confirm who your current FIT licensee is if you are unsure.
FIT contracts run for 20 years (systems registered after 1 August 2012) or 25 years (systems registered before that date), from the original commissioning date. Once the term expires, both generation and export payments stop permanently. You can then register for the Smart Export Guarantee to continue receiving export payments at lower rates. The transition is not automatic — you must actively sign up for SEG.
Yes, in most cases. FIT licensees are legally obligated to pay for all periods covered by your contract, provided you submit meter readings. If payments were missed due to a licensee error, transfer, or administrative issue, you are entitled to back-payments. Submit your current generation meter reading along with readings for the missed period if you have them. If the licensee refuses, escalate to the Energy Ombudsman — back-payment disputes are common and the ombudsman regularly rules in the customer's favour.
The FIT can be transferred to the new homeowner — and it should be, because it is a significant financial asset. The buyer needs to contact the FIT licensee and request a transfer of the registration. They will need proof of purchase and the FIT installation reference. The tariff rate and remaining term transfer with the property. If the transfer is not completed, payments stop until the new owner registers. See our check export payments guide for the full transfer process.
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Still not receiving your FIT payments?
A remote review identifies your current FIT licensee, checks your registration on the Central FIT Register, verifies your tariff rates are correct and index-linked, and produces a written action plan for getting payments restarted. We handle FIT payment issues regularly and know the escalation routes.
- Independent — not affiliated with any supplier
- Free remote diagnostic — pay only if we fix it
- Written action plan with next steps
Service notice
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
Ronald Director, Solar Tech Support
On-site: Yorkshire only, for now
Remote: UK-wide, as usual
Remote fix: £125 if we fix it, no charge if we don’t
Replies: within 7 days
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