Excellent response to diagnose a problem on our SolarEdge installation. Kept us informed at every step. Diagnosis quickly completed and solution implemented.
Les Bennett · May 2026
Feed-in Tariff · All brands
FIT payments stopped
Your Feed-in Tariff payments have stopped arriving, reduced without explanation, or never restarted after a supplier change. FIT payments are worth significantly more than SEG — losing them even temporarily costs real money.
Free remote diagnostic · pay only if we fix it — from £75 if remediable remotely
- FIT pays more than SEG — worth protecting
- Back-payments usually recoverable
- Ofgem regulates the scheme
Need help sorting your FIT payments?
We can identify your current FIT licensee, check your registration status, confirm your meter reading requirements, and tell you exactly what needs to happen to restart payments.
Book a FIT review — from £75What's includedI have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
Ian · May 2026
I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!
Philip · Apr 2026
My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
Julian F · Jun 2026 Google
I can’t praise this firm enough. After hearing my solar panels rattling in very windy conditions, I contacted Solar Tech (as my installers no longer trade). Ronald was fantastic at explaining what he thought the issue was likely to be. Communication was great throughout keeping me fully updated. The team worked really hard on the day to carry out the necessary work. I can now sleep soundly at night without worrying about the solar panels on my roof. I would thoroughly recommend this firm. Thank you for sorting the problem out.
Carolyn Addison · Jun 2026 Google
Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.
Declan S · Jun 2026
Safety Warning
Do not open your inverter or interfere with DC cabling. Solar panels produce live DC voltage whenever exposed to light. Always use your DC isolator switch and contact a qualified solar engineer for hands-on fault diagnosis.
Why your FIT payments have stopped
There are five main reasons FIT payments stop. Most can be resolved by contacting your licensee or Ofgem.
FIT licensee has changed
When energy suppliers merge, get acquired, or exit the market, FIT registrations are transferred to a new licensee. This happens more often than most people realise — several suppliers have left the market since 2018. The new licensee should contact you, but this frequently does not happen. Your payments stop because the new company does not have your bank details or meter readings.
Meter readings not submitted
FIT payments require regular generation meter readings — typically every quarter or annually, depending on your licensee. If you have not submitted readings, the licensee cannot calculate what you are owed and payments will stop. Your generation meter is the small meter near your inverter (not your main electricity meter). Some licensees accept readings online, by app, or by phone.
Bank details incorrect or changed
If your bank account has changed, been closed, or the sort code has been updated, FIT payments will bounce and stop. Check that the bank details on file with your licensee are current. If you have switched bank accounts, you need to notify your FIT licensee separately — this is not automatic.
FIT contract has expired
FIT contracts run for 20 or 25 years from the commissioning date. Once the term expires, generation and export payments stop permanently. Check your original FIT confirmation letter for the start date and calculate when the term ends. After FIT expires, you can register for the Smart Export Guarantee to continue receiving export payments — though at lower rates.
Account migration error
When a FIT licensee takes on registrations from another company, the migration process sometimes introduces errors — incorrect meter serial numbers, wrong tariff rates, missing bank details, or duplicated accounts. These errors can cause payments to stop or be calculated incorrectly. Contact your licensee and ask them to audit your account against the Ofgem Central FIT Register.
Property sale — FIT not transferred
If you bought a property with a FIT-registered solar system, the FIT does not automatically transfer to your name. The previous owner's payments stop when they leave, and you need to request a transfer from the FIT licensee. This is one of the most valuable assets of a property with solar — do not let it lapse. See our check export payments guide for the transfer process.
Step-by-step: get your FIT payments restarted
Work through these checks in order. Most people find the cause at step 1 or 2.
1
Find out who your current FIT licensee is
Check your most recent FIT payment statement — the paying company is your licensee. If you cannot find one, or if the company no longer exists, contact Ofgem on 020 7901 7310 and ask them to look up your installation on the Central FIT Register. Give them your address and postcode. They can tell you which company currently holds your registration.
Common transfers: Iresa customers moved to Octopus Energy, Economy Energy customers moved to EDF, Brilliant Energy customers moved to SSE, and Spark Energy customers moved to OVO. If your original supplier is no longer trading, there is a good chance your registration has been transferred without you being notified.
2
Submit your generation meter readings
Find your generation meter — it is a small meter (usually white, wall-mounted) near your inverter or consumer unit. It is separate from your main electricity meter. Read the total kWh figure on the display and submit it to your FIT licensee. Most licensees accept readings online, by phone, or by email.
If you have not submitted readings for a long time, submit the current reading and explain the gap. Your licensee should estimate the generation for the missing period based on your system size and historical data. You are entitled to payments for the entire period — do not accept a licensee refusing to back-pay because readings were late.
3
Verify your bank details are correct
Contact your FIT licensee and confirm that the bank account details on file are correct and current. If you have changed bank accounts, sort codes, or if your bank has been acquired by another institution, the details may be out of date. Update them and ask the licensee to reprocess any bounced payments.
Some licensees pay by cheque rather than bank transfer. If you have not received a cheque, check your address details are correct — cheques sent to a previous address will not arrive.
4
Check your FIT contract term has not expired
Find your original FIT confirmation letter or certificate. Check the commissioning date and calculate the end of your contract: systems registered before 1 August 2012 have a 25-year term; systems registered after that date have a 20-year term. If your term has ended, FIT payments stop permanently.
If your FIT has expired, you can register for the Smart Export Guarantee to continue receiving export payments. SEG rates are lower than FIT, but you still need an active export tariff or you earn nothing for exports. See our SEG registration guide if you need help signing up.
5
Escalate to the licensee's complaints team or Ofgem
If your FIT licensee cannot explain the issue, is not responding, or is refusing to make back-payments, escalate in writing to their formal complaints team. Send an email (for a written record) explaining the problem, the dates payments stopped, and what you have already tried.
If they do not resolve it within 8 weeks, you can take the case to the Energy Ombudsman (free service). You can also contact Ofgem directly — they regulate the FIT scheme and can investigate licensees that are not meeting their payment obligations. Ofgem's FIT team can be reached on 020 7901 7310.
Understanding your FIT payments
The Feed-in Tariff has two separate payment components. Understanding which one has stopped helps you diagnose the problem faster.
FIT payment components
Generation tariff
15–50p/kWh
Paid for every kWh your system generates — whether you use it yourself or export it. Based on your generation meter reading.
Export tariff
4–6p/kWh
Paid for electricity exported to the grid. Typically deemed at 50% of generation (unless you have an export meter), regardless of actual export.
Typical annual value (4kW system)
from £795–£1,800/yr
Combined generation and export payments for a typical domestic system. Exact amount depends on your tariff band and generation.
Important: FIT generation tariff rates are index-linked and increase each year with inflation (RPI). If your licensee is paying you a flat rate that has not increased since you registered, they may be underpaying you. Check your original tariff rate against the current indexed rate on Ofgem's FIT tariff tables.
FIT vs SEG — what happens when FIT ends?
If your FIT contract has genuinely expired, the Smart Export Guarantee is your next option — but understand the difference before you switch.
Feed-in Tariff (FIT)
Pays for both generation and export
Generation tariff: 15–50p/kWh (locked in at registration)
Index-linked to RPI (increases annually)
Closed to new applicants since March 2019
20 or 25-year contract term
Smart Export Guarantee (SEG)
Pays for export only (not generation)
Export tariff: 3–15p/kWh (varies by supplier)
Not index-linked (rates can change)
Open to anyone with MCS-certified solar
No fixed term — can switch any time
If your FIT has not expired, do everything you can to maintain it. FIT is significantly more valuable than SEG. Never voluntarily leave FIT — if a supplier tells you to cancel your FIT and switch to SEG, get independent advice first. See our Smart Export Guarantee guide for a full comparison and current SEG rates.
Frequently asked questions
The most common reasons: your FIT licensee has changed (often after a supplier merger or exit), you have not submitted generation meter readings, your bank details are incorrect, your FIT contract has expired, or there is an account migration error. Contact your licensee first — or Ofgem on 020 7901 7310 if you are not sure who your licensee is.
Check your most recent FIT payment statement — the company name on the payment is your licensee. If you cannot find a statement or the company no longer exists, contact Ofgem on 020 7901 7310. They maintain the Central FIT Register and can look up your installation by address and postcode to tell you which company currently holds your registration. This service is free.
Switching your electricity import supplier does not automatically affect your FIT payments — the FIT contract is separate. However, if your FIT licensee (the company that pays your FIT) has exited the market or been acquired, your registration may have been transferred to a new company without your knowledge. Contact Ofgem to confirm who your current FIT licensee is if you are unsure.
FIT contracts run for 20 years (systems registered after 1 August 2012) or 25 years (systems registered before that date), from the original commissioning date. Once the term expires, both generation and export payments stop permanently. You can then register for the Smart Export Guarantee to continue receiving export payments at lower rates. The transition is not automatic — you must actively sign up for SEG.
Yes, in most cases. FIT licensees are legally obligated to pay for all periods covered by your contract, provided you submit meter readings. If payments were missed due to a licensee error, transfer, or administrative issue, you are entitled to back-payments. Submit your current generation meter reading along with readings for the missed period if you have them. If the licensee refuses, escalate to the Energy Ombudsman — back-payment disputes are common and the ombudsman regularly rules in the customer's favour.
The FIT can be transferred to the new homeowner — and it should be, because it is a significant financial asset. The buyer needs to contact the FIT licensee and request a transfer of the registration. They will need proof of purchase and the FIT installation reference. The tariff rate and remaining term transfer with the property. If the transfer is not completed, payments stop until the new owner registers. See our check export payments guide for the full transfer process.
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Still not receiving your FIT payments?
A remote review identifies your current FIT licensee, checks your registration on the Central FIT Register, verifies your tariff rates are correct and index-linked, and produces a written action plan for getting payments restarted. We handle FIT payment issues regularly and know the escalation routes.
- Independent — not affiliated with any supplier
- Free remote diagnostic — pay only if we fix it
- Written action plan with next steps
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