⭐⭐⭐⭐⭐ Absolutely Outstanding Service! My GivEnergy system had completely gone down, and unfortunately I was getting absolutely no support from either the original fitter or the supplier. I was left completely stuck with a system that wasn’t working. I contacted Solar Tech Support and they were absolutely brilliant from start to finish. They quickly got to the bottom of the problem, knew exactly what they were doing, and managed to get my entire system back up and running. Hands down, these guys are absolute experts in their field. The level of knowledge, professionalism and customer service was exceptional, especially when I’d already been left without any support elsewhere. If you have a GivEnergy system and you’re struggling with an issue, don’t hesitate to contact Solar Tech Support. I honestly can’t recommend them highly enough. 5 stars all day long! 🌟🌟🌟🌟🌟
GivEnergy in Ireland after the administration your battery still works — here's how, and how a UK engineer helps remotely
- UK-based · Yorkshire · same timezone as Ireland
- In UK solar since 2014
- Remote-only · free unless I fix it
A 30-minute remote diagnostic from the UK confirms whether your fault is a configuration fix (I can do it during the call) or needs a Safe Electric registered installer (I write the spec for them). Free to enquire — £125 (about €145) only if I fix it remotely. No fix, no fee.
Book your remote diagnosticHow remote diagnostics workBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
⭐⭐⭐⭐⭐ 5-Star Review – Solar Tech Support Installing solar panels is only the first step! To get the best possible performance and maximise your investment, you need to make sure your system is configured correctly and all settings are properly optimised. Solar Tech Support did exactly that for me, and I couldn't be happier with their professional service!** Their knowledge, expertise, and attention to detail helped me optimise my solar system to get the most out of it. If you already have solar panels and battery storage, I highly recommend contacting Solar Tech Support for professional advice, system optimisation, and technical support. Don't just install solar panels – make sure you're getting the maximum benefit from your investment! ⭐⭐⭐⭐⭐ Highly recommended! Thank you, Solar Tech Support, for your excellent service!
Givenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
Excellent support. He is extremely knowledgeable and his experience is second to none. I have GivEnergy equipment and he sorted out my solar problems remotely. He was understanding and patient and excellent to deal with. Would highly recommend. Thank you
What happened to GivEnergy, and what it means in Ireland
GivEnergy's UK manufacturer is in administration. GivEnergy Ltd appointed administrators on 9 April 2026. Ireland was served through that UK company and its distributors — there is no separate GivEnergy Ireland entity to fall back on, and no GivEnergy-employed support team operating here. (For the UK side of the same event, see our GivEnergy administration page.)
In plain terms: the company that made your battery is gone, and the manufacturer-backed warranty route is gone with it. What has not changed is the kit on your wall — it keeps running exactly as it did the week before the announcement.
GivEnergy Software Ltd, the separate company that runs the GivEnergy app, portal and cloud, was not included in the administration and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). For you in Ireland, remote access, the web portal and historic graphs need a paid GivEnergy Premium subscription, while the free Standard tier still shows live data and controls the inverter on your home Wi-Fi.
Will my GivEnergy battery keep working?
Yes. The battery and inverter hardware operate independently of the manufacturer's existence. The BMS, the cell chemistry, and the inverter firmware already on the unit all keep doing what they were doing on the day before the administration was announced.
Your system charges on solar surplus, discharges to cover your loads, exports to the grid (within your ESB Networks connection limit), and answers the app when you check it. None of that depends on a manufacturer server staying online.
What you have lost is future support: no warranty replacements, no firmware updates from a manufacturer team, no new commissioning options. The hardware that's installed now is the hardware you have — which is exactly why keeping it healthy and correctly configured matters more than it did.
What about my warranty in Ireland?
The manufacturer warranty is effectively gone. The UK administrator has confirmed it will not be honouring further GivEnergy Ltd hardware warranties, and there is no Irish entity that inherits that obligation.
Your stronger position is under Irish and EU consumer law. The Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022 give you statutory rights (goods must be of merchantable quality and fit for purpose), and those rights run against the retailer or installer who sold you the system, not GivEnergy directly. If your installer is still trading, that is the right party to raise it with.
What I'd actually do as an owner today: (1) keep your original quote, invoice, and commissioning paperwork together; (2) put any quality concern to your installer in writing, citing the Consumer Rights Act 2022; (3) plan for the practical reality that any future fix is out-of-warranty paid work, and budget accordingly. The Competition and Consumer Protection Commission (CCPC) is the body to escalate a consumer-rights dispute to if the installer won't engage.
What's different about a GivEnergy system installed in Ireland?
If you are in Northern Ireland rather than the Republic, this page is the wrong one for you: your operator is NIE Networks, your currency is sterling and the UK warranty rules apply. We have a separate GivEnergy in Northern Ireland page for that.
An Irish GivEnergy install runs to Irish grid rules, not the UK G98/G99 framework. The relevant standard is EN 50549-1 on a nominal 230 V supply, and the connection is registered with ESB Networks — the NC6 notification covers micro-generation up to 25 A per phase, with the NC7 process for anything larger. That changes the over-voltage and frequency setpoints your inverter trips on, and it changes who you talk to when the grid is the problem.
It also changes how you get paid for export. Ireland uses the Clean Export Guarantee (CEG), mandated by the CRU — your electricity supplier pays you for units exported to the grid, the Irish equivalent of the UK's Smart Export Guarantee. If your export readings look wrong in the app, it's worth confirming the inverter is exporting correctly before assuming the CEG payment is the issue.
Many Irish systems were also part-funded through SEAI grants and installed by a Safe Electric (RECI) registered contractor — which matters when you need physical work done, because the connection sign-off has to come from a registered electrician.
The most common GivEnergy faults right now
These are the recurring patterns from orphaned GivEnergy diagnostics this month. The fault mechanism is the same wherever the system is installed; only the resolution path varies by jurisdiction.
The most common single symptom right now. Solid red means the battery has found a fault that needs investigating; flashing red on a Gen 1 or Gen 2 battery means very low charge, not a hardware failure. The event log names the fault, and a controlled restart in the correct order sometimes clears it. See our GivEnergy red status light page for the full diagnostic.
The battery's BMS stops talking to the inverter. Symptom: app shows 0% or stale SoC. Often a single failed module rather than a system-wide fault — diagnosable from the event log via the app. See our BMS Comm Fail guide for the full diagnostic.
Inverter trips when local grid voltage exceeds the EN 50549-1 ceiling. In Ireland this routes to ESB Networks for a voltage check — they're obliged to keep you inside statutory limits. Common around midday on sunny days in PV-dense estates and rural spurs.
EPS does not take over during a grid-loss test. Often a configuration or commissioning issue rather than a hardware fault. See click of death if the inverter clicks rapidly during the fault.
Wi-Fi dongle disconnected or cloud-account token expired. The hardware is fine; the cloud bridge dropped. See portal offline for the recovery procedure — fixable from your end without an engineer in most cases.
Can a UK engineer actually fix my Irish system?
Yes — for diagnostic and configuration work. No — for anything that needs hands inside the inverter. The clean line is: anything that runs through the app, the cloud, or your monitoring data, I can do remotely from Yorkshire. Anything that needs the cover off the unit needs a Safe Electric registered electrician in Ireland.
- · Pull and read your event log + fault history
- · Diagnose root cause from monitoring data
- · Configuration changes via app / portal
- · In-app re-pair and factory reset
- · Charge / discharge schedule + export-limit checks
- · Grid over-voltage evidence pack for ESB Networks
- · Written engineer report for your installer or insurer
- · Anything inside the inverter enclosure
- · Physical battery module swap or replacement
- · Anti-islanding / EPS recommissioning
- · New EN 50549-1 commissioning
- · ESB Networks connection paperwork
- · Anything needing a registered-electrician sign-off
When the work is split — diagnostic from me, physical from your local electrician — I write the engineer report so your Safe Electric installer has a clear specification to quote against. That's usually faster and cheaper than paying for diagnosis and repair as two separate call-outs.
How a remote diagnostic works from Ireland
Ireland is on the same clock as the UK, so there's none of the timezone juggling — we book a normal daytime or early-evening slot. A typical diagnostic finishes inside a single 30-minute session.
Send me your GivEnergy app login or read-only access plus the symptom in a sentence. I review your event log before the call.
We walk through the inverter LCD, screenshot the relevant settings, and I confirm the diagnosis on screen with you.
If the fix is in the app or portal, I do it during the call — that's the £125 (about €145), and only if it works. If it needs a Safe Electric installer, I draft the spec.
PDF in your inbox: the diagnosis, the fix, the parts list (if relevant), and a specification your local installer can quote against.
What it costs
The remote diagnostic is free to begin. You only pay if I actually fix your fault remotely — no fix, no fee. Billing is in GBP through Stripe; the euro figure is indicative and your card provider applies its own rate.
Fault diagnosed in 30 minutes, written report included. £125 (about €145) only if I fix it remotely — nothing if I can't. No fix, no fee.
Independent written report — diagnosis, fix specification, parts list. Suitable for your installer, your insurer, or ESB Networks to act on.
Physical repairs in Ireland are carried out by your local Safe Electric registered electrician, who quotes separately for any hands-on work — my report gives them the exact specification so they're not paying me to diagnose it twice.
About Ron — who's actually doing this
I'm Ronald Vitova. I studied MEng Electronic Engineering at the University of York. I have worked on solar PV and battery storage systems since 2014 and run Solar Tech Support from Yorkshire in the UK. Since the GivEnergy administration on 9 April I've been the most active independent voice publishing technical guidance and diagnostics for orphaned GivEnergy owners.
I'm based in the UK and work UK hours — which, for Ireland, is simply the same hours you keep. Same language, same timezone, and a GivEnergy diagnostic depth that's hard to find on either island right now. If you want a real engineer at the other end of a video call rather than a chatbot, that's what this is.
If we need physical work in Ireland, I refer to a Safe Electric registered installer and write the spec for them. I have no commercial relationship with any Irish installer — independent advice means independent.
Frequently asked questions
Irish GivEnergy owner needing remote help?
Free 30-minute remote diagnostic — £125 (about €145) only if I fix it. No fix, no fee. Written engineer report delivered the same day, ready for your Safe Electric installer or ESB Networks. Same timezone, plain English.
GivEnergy problems? Remote fixes: no fix, no fee.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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