Tell us what your system is doing and who installed it. The remote diagnostic is free, and if the right answer is to go back to your installer, we will tell you that instead of charging you.
Ask about your systemGivEnergy problemsAbsolutely wonderful. Would recommend without hesitation. I had an issue I was thinking would never be fixed and they fixed it. Help, advice and support every step of the way. I can't recommend highly enough. Thank you so much ⭐
I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues
After 6 months of trying to find someone to help with non functioning Givenergy batteries and inverter, I contacted Ron at STS who remotely sorted the problem within days. Highly recommended.
Called back within a day and gave good advice.
Five stars for Ronald at Solar Tech Support. It’s been stressful trying to figure things out since GivEnergy went under, but Ronald was a welcome relief. He was incredibly knowledgeable about the system and sorted me out with some excellent advice. Really glad I found this service and will be keeping them on speed-dial for any issues in the future!
GivEnergy Ltd entered administration on 9 April 2026. The single most useful thing to understand is that this is a company event rather than a technical one. Nothing was switched off. Batteries kept cycling, inverters kept inverting, and the app kept reporting, because none of that depends on the manufacturer answering the phone.
What it changed is the support behind the hardware. The route you would previously have used for a warranty claim or a technical question is no longer what it was, and a great many owners found that out at the same moment their installer also stopped picking up. That combination is why an independent repairer is worth having a number for, and the administration page sets out the wider position for UK owners.
Northern Ireland is part of the UK, so most of what applies in Great Britain applies to you unchanged. Sterling, Companies House, UK consumer law and the UK warranty position are all the same. That is worth saying plainly, because a lot of GivEnergy guidance written for "Ireland" is actually written for the Republic, where the currency, the grant scheme and the network operator are all different.
The genuine difference is the network. Your distribution operator is NIE Networks, not one of the GB operators, and small-scale generation connects under the G98/NI and G99/NI standards rather than the Great Britain versions of those documents. Their limits and settings are NIE Networks' own, so do not assume the Great Britain figures carry across.
One thing worth doing if you are considering adding to a system rather than fixing one: check NIE Networks' current G99/NI rules before a battery or an inverter is added. For most fault work none of this comes into it, but it matters the moment anything about your connection or export arrangement is revisited.
Next-Gen Power Ltd of Belfast is among the companies that installed GivEnergy systems in Northern Ireland, so a fair number of the systems we are asked about here were fitted by them. If yours was, and you are trying to get hold of them, two things are worth knowing before you draw any conclusions.
Their website no longer resolves. On its own that means very little. Companies let domains lapse for all sorts of ordinary reasons, and a dead website is not evidence of anything much.
Companies House still lists the company as active. NEXT-GEN POWER LTD is registered in Belfast under company number NI617615, and as things stand the register shows it as an active company. So if you need your installer, they remain the right first call, and the register is a free and current source for the registered office if your old contact details have stopped working.
We are not going to speculate about any company's situation from an offline website, and we would say the same about ourselves. What we will say is that if you have tried and cannot get an answer, you do not have to sit and wait with a system that needs attention. That is the position we pick people up from most weeks.
If you never do get an answer, the practical recovery is more straightforward than most people expect, and our guide to being left without an installer walks through monitoring access, paperwork and warranty claims in order.
The majority of GivEnergy faults are settings, monitoring or communications, or a protective device that has correctly done its job. All of those can be reached remotely once we have access, which is why distance matters far less on this kind of work than people assume. Common ones include a battery that stops charging and the wider GivEnergy fault list. The exception is monitoring that has gone offline because the dongle has lost your WiFi: try our free GivEnergy WiFi guide first. If it still won't connect, we set it up on site, from £195: we connect it to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting. We don't set up or diagnose WiFi remotely or over the phone: it's quicker and more reliable done on site.
Where it is hardware, remote access does not change that, and we will tell you so rather than charging you to arrive at the same answer. Being told honestly that a part has failed is more useful than a bill for finding out.
We are independent of GivEnergy and were never one of its installers, which is the whole reason we can be useful to somebody whose installer and manufacturer have both become hard to reach. Pricing is the same as everywhere else on this site: the remote diagnostic is free, a remote fix is £125, and anything on-site is quoted before travel. Full detail on the pricing page.
Whereabouts in Northern Ireland you are, what the app or the inverter is showing, and who installed it if you know. The remote diagnostic is free, and if the right answer is to go back to your installer, that is what we will tell you.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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