Portal not updating or firmware update stalled? We diagnose GivEnergy firmware, settings and setup issues remotely, and most are resolved in a single session. If the portal isn't updating because the dongle has dropped off your WiFi, our WiFi dongle setup guide has the steps to reconnect it, and if it still won't connect, we can set it up on site, from £195.
Book your free remote diagnosticApp or portal offline?Independent — not affiliated with GivEnergy Ltd.
Made contact for assistance with my GiveEnergy battery that wasn't discharging. Ronald looked at my issue the same day, identified the root cause with a clear explanation of what was going on along with some options on how to remediate the issue. So far my battery is now working and keeping my fingers crossed that it stays this way. Ronald is a very experienced and knowledgeable engineer and I would recommend.
I contacted Solar Tech Support with an issuewith my solar and Ron went out of his way to help me. Despite the fact that I'm situated hundreds of miles away and he knew there'd be no business opportunity from my inquiry, Ron still chased solutions and helped me get an understanding of what I needed to do. I love working with people like this, people with integrity and service at the heart of what they do. I just wish hew was nearer!
Any long suffering Givenergy customers are strongly recommended to use solar tech support. They fixed my battery issue in couple of hours.
quick service - sorted in 30 mins. well worth saving yourself hours of reading Facebook forums! thanks
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
After 6 months of trying to find someone to help with non functioning Givenergy batteries and inverter, I contacted Ron at STS who remotely sorted the problem within days. Highly recommended.
GivEnergy's plug-in dongles and built-in WiFi need 2.4GHz WiFi. These guides cover every dongle type and router configuration scenario.
What the blue light means, first-time setup at 10.10.100.254 for plug-in dongles and built-in WiFi, the AECC dongle login, reconnecting after a router change, 2.4GHz and signal problems, and when an older dongle needs its chipset update.
See WiFi setup guide →GivTCP, givenergy.cloud, Home Assistant integration, and API access configuration. Setting up monitoring correctly or recovering a broken configuration.
See monitoring guide →Router settings required for GivEnergy connectivity. DHCP, band-steering, the outbound port the dongle uses (TCP 7654, no port forwarding needed), and settings for each provider's hub for reliable WiFi dongle operation.
See router guide →Setting up the AECC multi-connect dongle on the All in One 2 and Gateway 2: the login, STA and AP settings, the reset buttons and getting it online.
See AECC guide →Monitoring on your home network with the free GivEnergy app, GivTCP or other tools. Direct inverter access without cloud dependency, LAN connectivity, and API configuration.
See local monitoring guide →Updating WiFi dongle firmware (AECC and HF21). Procedure for safe firmware upgrades, version checking, and resolving stuck or failed updates.
See dongle firmware guide →Guides for the GivEnergy web portal and app, firmware updates, and what to do when the data disappears. The free app works on your home network; the web portal, remote access and history are part of GivEnergy Premium.
Complete walkthrough of givenergy.cloud. Dashboard metrics, charge schedule setup, system modes, device management, and no-data troubleshooting.
See portal guide →App won't load, dashboard blank or system offline: the phone app, the dongle, the router, a cloud outage or a lapsed Premium plan.
See the fix →Why we don't advise updating inverter or battery firmware yourself from the portal or app, what to do if an update stalls or fails, and the settings to check afterwards.
See firmware guide →Restart sequences, battery SoC calibration, and recovery procedures for common post-fault states.
Start with a battery-only restart for Hybrid Gen 2/3 and AIO, then the full shutdown and restart sequence in the right order if the fault returns. What to check if the battery won't come back on.
See restart guide →Correcting inaccurate state-of-charge readings with soft or full portal calibration. When two batteries show different percentages or charge stops prematurely.
See calibration guide →Running GivEnergy hardware diagnostics to identify component faults. Battery, inverter, and WiFi dongle health checks, firmware info, and error logging from portal.
See hardware diagnostics guide →Collecting and interpreting GivEnergy software logs and diagnostics. Reading error codes, firmware versions, and event logs to identify configuration or firmware issues.
See software diagnostics guide →Independent GivEnergy diagnostics, repair and post-administration support across the UK — battery, inverter, portal and warranty, with or without an installer.
See GivEnergy hubAll GivEnergy battery and inverter fault guides in one place: battery not charging, portal offline, BMS Comm Fail, EV charger, EPS, firmware, each with a fix.
See all problemsGivEnergy configuration guides: charge schedules, CT clamp direction, eco mode, energy management, export limits, tariff optimisation, Axle Energy grid events.
See configurationGivEnergy account guides: how to transfer a system in the app, what to do if you lost the email or your installer has gone, and Axle Energy grid services.
See accountHas GivEnergy gone bust? GivEnergy Ltd went into administration on 9 April 2026. Who is owed the money, what it means for your system, and how STS can help.
See administrationIndependent GivEnergy fault code reference — every error code explained, root causes identified, and the diagnostic next step. Free remote diagnostic from STS.
See fault codesPortal that won't update or firmware that stalled? We diagnose GivEnergy firmware, settings and setup issues remotely, usually in a single session. If the portal won't update because the dongle has dropped off your WiFi, our WiFi dongle setup guide has the steps to reconnect it, and if it still won't connect, we can set it up on site, from £195. If the signal doesn't reach, a WiFi extender is an extra £75, and we carry them with us. Independent from GivEnergy and your installer.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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