What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.
I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!
Our 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
Solar Tech Support is an absolute lifesaver. My solar and battery system stopped working completely, but after one quick phone call, they fixed the problem straight away. The original provider, GivEnergy, has gone into administration, leaving me entirely without support from the original installers. It was a terrible situation on GivEnergy’s part, but thankfully, Solar Tech Support came to the rescue!
Absolutely wonderful support. I have a GivEnergy system that was installed in 2022, and a firmware update was flagged in the app, so I proceeded to update the software .... and immediately regretted it, as my inverter came up with an error, and was not working at all! With no GivEnergy support available, and my installer saying there was nothing he could do, I googled help, and found Ron. What a stroke of good luck! Submitted an on line enquiry late morning, and received phone call just after 5 pm, and later that evening Ron was able to supply me with old firmware no longer available on the GivEnergy web site. I was then able to update the firmware using a GivEnergy youtube video as reference, and hey presto the system was back up and running. One further slight adjustment by Ron and we are back normal. What a relief. I have no hesitation in recommending Solar Tech Support if you have a problem. Great service! And if you are a GivEnergy system owner, whatever you do, DO NOT UPDATE FIRMWARE!
Prompt and useful support regarding my Sunsynk system lack of performance. Ronald simplified the technical issues to make them understandable. Many thanks, looking forward to follow up.
Most of the Growatt work that lands with us is the insulation family. Error 04 and the wider isolation fault are the same problem underneath: the insulation between the DC wiring and earth has dropped below the 1 megaohm safety threshold, so the inverter shuts down to protect you. The usual culprits are water inside an MC4 connector, UV-cracked DC cable or a failed panel junction box, and older installs are the most exposed. A fault that appears in wet weather and clears when it dries out is water ingress until proven otherwise.
Error 117 is the other code we get asked about, and it is usually not a fault at all. It trips when the inverter is pushed past its rated output, which normally means an oversized array, an export limit set wrong or a CT clamp fitted backwards.
All of them diagnose the same way: we read your ShineServer fault log, string output and the weather pattern before anyone goes near a roof. The diagnostic is free, and if there is nothing to fix we will tell you so.
Each topic links through to an engineer-led step-by-step guide.
Growatt Error 04 is an isolation fault: an electric shock risk, so the inverter shuts down to protect you. Nearly always fixable. Book a free…
Growatt Error 117 looks alarming but it's usually not a fault — your array clipping its peak output. What it means, whether it costs you…
Growatt isolation fault means the DC insulation has broken down — usually water in an MC4 connector or damaged cable. Why it's a safety…
Tell us what's happening with your Growatt system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session.
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