I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.
My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues
When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.
I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
Most Solis faults we deal with are settings or grid problems, not failed hardware. The two we see again and again are grid overvoltage trips on S6 and RHI models, where the inverter disconnects at midday because local grid voltage has pushed past the 253V G98 limit, and generating but not exporting, which is nearly always a zero export limit in SolisCloud, a reversed CT clamp or the wrong G98/G99 grid code. In both cases the inverter is doing exactly what it has been told to do.
The CT clamp turns up in both problems. Fitted backwards, it gives the inverter the wrong picture of what is flowing to and from the grid, so Volt-Watt response misfires and export gets blocked when it should not be. It is one of the first things we check on a Solis system.
Because everything is configured through SolisCloud, most of this can be diagnosed and put right remotely. The diagnostic is free and you only pay if we fix it.
Each topic links through to an engineer-led step-by-step guide.
Your Solis inverter shows "Grid Over Voltage" and stops exporting during midday solar peaks. It's not the inverter failing — it's protecting…
Solis generating fine but not exporting to the grid? It's usually a setting — a zero export limit, a reversed CT clamp, or the wrong G98/G99…
Tell us what's happening with your Solis system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session.
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