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Diagnostics & Inspection
Remote Solar Diagnostic
Fault identified in 30 min — from £75
Solar System Health Check
Full system audit — £145
Independent Inspection
Written report for disputes or pre-purchase
Post-Install Snag Inspection
Independent check after your installer leaves
Repair & Recovery
Solar System Repair
On-site repair — from £245
Emergency Repair
Same-day response — £295–£449
Inverter Replacement
Supply, fit, and commission
System Recovery
Total failure triage — from £75
Battery Issues
Battery Not Charging
Solar or overnight charge failure
Battery Not Discharging
Full battery but importing grid
Battery Communication Fault
CAN/BMS errors between inverter and battery
No Backup During Power Cut
EPS not activating
Inverter & Production
Inverter Not Turning On
Blank display or no response
Inverter Red Light
Fault indicator active
System Not Producing
Zero generation despite sun
System Underperforming
Lower output than expected
Grid, Export & Connectivity
Grid Overvoltage
Inverter limiting or shutting down
Export Limit Issues
CT clamp or DNO configuration problems
CT Clamp Installed Wrong
Inverted readings, backwards behaviour
Monitoring Offline
Portal or app not updating
WiFi Not Connecting
Dongle or inverter connectivity
Payments & Export
FIT Payments Stopped
Feed-in tariff missing or late
Not Being Paid for Export
SEG or deemed export issues
SEG Registration Issues
Application rejected or stalled
Post-Install Snagging
Issues found after installation
Off-Grid
Off-Grid Not Charging
MPPT, battery bank & controller faults
Low Voltage Disconnect
Battery drops below threshold
Battery & Storage
Add Battery to Solar-Only System
Retrofit storage to existing panels
Add an Extra Battery
Expand your storage capacity
GivEnergy Battery Expansion
Add a second GivEnergy unit
Guides
How Battery Storage Works
How Solar Inverters Work
CT Clamps Explained
How Solar Monitoring Works
Firmware Update Risks
Installation Day Checklist
How Backup Power Works
How to Read Fault Codes
How to Shutdown Your System
CT Clamps & EV Chargers
Tariffs & Regulations
Smart Export Guarantee
Octopus Flux With Solar
Export Limitation Explained
G98 vs G99 Explained
Upgrading Panels on FIT
Off-Grid
Off-Grid System Sizing
Cold Weather Battery Guide
Generator Integration