Had a fault on a GivEnergy AC coupled 3kW home battery and was getting no joy from multiple companies I contacted, as well as the original installer. Contacted Solar Tech Support and they sorted it really quickly, now working perfectly again, can’t recommend them highly enough, professional and very responsive!
Brilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!
Just had my whole givenergy system go down. Battery and inverter. Ron sorted me out today 3 hours to get it all sorted. Clear instructions and successful. Could not ask for better. Now that givenergy has gone bust i was concerned as to where to go for help. I have found it and can recommend them to all you givenergy users out there. Off for a cup of coffee now😄
After recently changing my fuse board the ct clamp broke, this meant my inverter was not communicating properly with my GivEnergy system. After several people letting me down, finally got put in touch with Ron. He came out within 24hours & resolved the fault within an hour, no fuse just got on with it. Work was tidy & arrived when he said he would. Ron followed up a few days later to confirm all was still good, great service from all involved.
Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.
Amazing support, went out of his way to help try and get us back up and running
Victron kit rarely fails as hardware. What fails is the conversation between the parts. The most common job we see is a MultiPlus that has stopped charging, and it is nearly always a settings or communication problem: wrong charge voltages in VEConfigure, an AC input limit set too low, or the battery BMS pulling the charge current limit to zero through DVCC.
Communication faults are the other big group. VE.Bus errors take the whole inverter-charger down and usually trace back to a poor RJ-45 cable or a firmware mismatch between units. CAN bus dropouts between a Pylontech, BYD or Dyness battery and the Cerbo GX leave the system safe but idle. Add seasonal MPPT Error 33 trips from cold-weather string voltage, overload shutdowns on off-grid systems, generator auto-start that never fires, and VRM dropping offline through weak WiFi at the GX device.
The good news is Victron exposes nearly everything in VRM and VictronConnect, so we read the alarm history and the live DVCC limits before anyone touches a screwdriver. Pick the fault below that matches yours, or get in touch and we will track it down. WiFi isn't remote work: if VRM has dropped offline, our VRM portal offline guide has the steps, and if the GX device needs reconnecting to your WiFi, we can set it up on site, from £195.
Each topic links through to an engineer-led step-by-step guide.
Your Victron system has stopped charging or discharging the battery — the BMS has disconnected or triggered a protection. Free remote diagnostic.
See Victron battery BMS disconnectYour Victron system should start the generator automatically when the battery runs low — but it isn't.
See Victron generator auto-start faultYour Victron MultiPlus or Quattro has shut down on overload — the load connected to the AC output exceeded what the inverter can deliver.
See Victron inverter overload shutdownYour Victron SmartSolar or BlueSolar MPPT controller is showing an error code — most likely Error 33 (PV overvoltage) or Error 38 (PV input…
See MPPT error codesYour Victron MultiPlus or MultiPlus-II runs but will not charge, and state of charge sits stuck or falling.
See MultiPlus Not ChargingYour Victron system is showing a VE.Bus error — the MultiPlus or Quattro has stopped and the system is in a fault state. Free remote diagnostic.
See VE.Bus error codesYour Victron VRM portal is showing the system offline — you can't monitor battery state of charge, inverter output, or solar yield remotely.
See VRM Portal offlineTell us what's happening with your Victron system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session. We don't set up or diagnose WiFi remotely or over the phone: it's quicker and more reliable done on site.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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