Our SolarEdge PV system with LG batteries had its first hiccup after 8 years of hard work. The Inverter failed. Fortunately I found Solar-Tech-Support who diagnosed the problem very quickly, ordered a replacement unit and fitted it shortly after we received the unit from SolarEdge. Very thorough and professional approach. Thank you, a solid 5 star recommendation.
Sofar datasheets, manuals & warranty documents
- Self-hosted PDFs
- Latest versions maintained
- Free to download
Documents are useful for reference, but if your system has a fault we can diagnose it — remotely, usually same day.
Book your free remote diagnosticCommon Sofar faultsIndependent — not affiliated with Sofar Solar.
When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.
Sofar documents are being added
We are building out the Sofar document library. In the meantime, please contact STS if you need a specific datasheet, manual, or installation document.
Need Sofar support?
If your system has a fault, tell us what you're seeing. We'll review your details and come back with a clear diagnosis — usually same day.
- Not affiliated with Sofar Solar
- No fix, no fee
- On-site visits available across Yorkshire
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Got a solar fault or need a quick answer? Drop us a message — we usually reply within a few minutes. Mon–Fri, 9am–7pm.