Diligent and reliable service.
Sofar datasheets, manuals & warranty documents
- Self-hosted PDFs
- Latest versions maintained
- Free to download
Documents are useful for reference, but if your system has a fault we can diagnose it — remotely, usually same day.
Book your free remote diagnosticCommon Sofar faultsIndependent — not affiliated with Sofar Solar.
Ron diagnosed the problem remotely - efficiently and order the part identified as the fault - this part came directly from to me and Ron visited within a few days and within the hour corrected the problem and since everything has been excellent -highly recommended - very pleasant manner and lovely to work with . Ivor Morris.
What an amazing service. They got my solar inverter back up and running after a firmware update went wrong. It is a breath of fresh air to deal with such a professional company.
We have a GivEnergy system, both GivEnergy and our installer have gone bust! Ron was able to remotely log in to our system and sort the issue within about 30mins. Would definitely recommend and will be using in future
Five stars for Ronald at Solar Tech Support. It’s been stressful trying to figure things out since GivEnergy went under, but Ronald was a welcome relief. He was incredibly knowledgeable about the system and sorted me out with some excellent advice. Really glad I found this service and will be keeping them on speed-dial for any issues in the future!
Absolutely wonderful support. I have a GivEnergy system that was installed in 2022, and a firmware update was flagged in the app, so I proceeded to update the software .... and immediately regretted it, as my inverter came up with an error, and was not working at all! With no GivEnergy support available, and my installer saying there was nothing he could do, I googled help, and found Ron. What a stroke of good luck! Submitted an on line enquiry late morning, and received phone call just after 5 pm, and later that evening Ron was able to supply me with old firmware no longer available on the GivEnergy web site. I was then able to update the firmware using a GivEnergy youtube video as reference, and hey presto the system was back up and running. One further slight adjustment by Ron and we are back normal. What a relief. I have no hesitation in recommending Solar Tech Support if you have a problem. Great service! And if you are a GivEnergy system owner, whatever you do, DO NOT UPDATE FIRMWARE!
Sofar documents are being added
We are building out the Sofar document library. In the meantime, please contact STS if you need a specific datasheet, manual, or installation document.
Need Sofar support?
If your system has a fault, tell us what you're seeing. We'll review your details and come back with a clear diagnosis — usually same day.
- Not affiliated with Sofar Solar
- No fix, no fee
- On-site visits available
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.