Sigenergy SigenStor Support — Battery Faults, EPS & SigenCloud Issues

My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.

I’ve used Ron a couple of times regarding issues with my Givenergy inverter and batteries after Givenergy went bust. My system stopped working properly so it was a stressful time but Ron resolved the issues and got my system working properly again. He’s really helpful and knowledgeable and I wouldn’t hesitate to recommend him and to use him again if the need arose.

Ron very quickly diagnosed what was wrong with my GivEnergy system. Unfortunately the kit has died after only 3.5 years of use-which is quite sad and timing couldn’t be worse with GivEnergy gone bust. Ron gave me advise on how to handle this with my installer. I’m hoping they’ll be forthcoming, but if they aren’t i now have a good idea how to deal with that. Thanks a lot Ron!

My Givenergy battery stopped working nearly a month ago. After unsuccessfully reaching out to my installer, who looks like he's also busted, I found Solar Tech Support on a Google search. They fixed my issue in a couple of hours. Any frustrated Givenergy customers, I highly recommend these guys.

Solar Tech Support answered my initial enquiry swiftly. They provided remote support to establish what the issue was, and through their experience and network, managed to get my clients system back online. Once the system was online, STS managed to diagnose the main issue to get the ac coupled inverter and battery back online, a battery repair was required. A site visit was organise and within a few days, the system was tested and back up and running. This has saved my client, and probably myself huge costs and inconvenience now the system is back online and working correctly. Would highly recommend.

A really big thank you to Ron and his team, he has vast amounts of knowledge and got my system back up and running, also good to get on with. I was absolutely lost as to know what to do, no help from installer and somehow came across Ron and am I glad I did. I would definitely definitely recommend him to anyone who has faults with there solar system, any make I would say. Thanks again Ron a pleasure meeting you.

My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.

I’ve used Ron a couple of times regarding issues with my Givenergy inverter and batteries after Givenergy went bust. My system stopped working properly so it was a stressful time but Ron resolved the issues and got my system working properly again. He’s really helpful and knowledgeable and I wouldn’t hesitate to recommend him and to use him again if the need arose.

Ron very quickly diagnosed what was wrong with my GivEnergy system. Unfortunately the kit has died after only 3.5 years of use-which is quite sad and timing couldn’t be worse with GivEnergy gone bust. Ron gave me advise on how to handle this with my installer. I’m hoping they’ll be forthcoming, but if they aren’t i now have a good idea how to deal with that. Thanks a lot Ron!

My Givenergy battery stopped working nearly a month ago. After unsuccessfully reaching out to my installer, who looks like he's also busted, I found Solar Tech Support on a Google search. They fixed my issue in a couple of hours. Any frustrated Givenergy customers, I highly recommend these guys.

Solar Tech Support answered my initial enquiry swiftly. They provided remote support to establish what the issue was, and through their experience and network, managed to get my clients system back online. Once the system was online, STS managed to diagnose the main issue to get the ac coupled inverter and battery back online, a battery repair was required. A site visit was organise and within a few days, the system was tested and back up and running. This has saved my client, and probably myself huge costs and inconvenience now the system is back online and working correctly. Would highly recommend.

A really big thank you to Ron and his team, he has vast amounts of knowledge and got my system back up and running, also good to get on with. I was absolutely lost as to know what to do, no help from installer and somehow came across Ron and am I glad I did. I would definitely definitely recommend him to anyone who has faults with there solar system, any make I would say. Thanks again Ron a pleasure meeting you.