We diagnose the fault, gather the evidence the manufacturer needs, and manage the claim with the brand so you're not left on hold.
Start Warranty ClaimRoland is a true gentleman. He provided a refurbished inverter when my givenergy one failed. The install was a pain and took him hours. I was expecting a big bill but he honoured his price despite the extra effort. While here he diagnosed a battery fault. He helped me get the battery down and recommended an excellent company who could repair the battery. Absolute legend of a person and company
Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.
Very happy with the support I got from Ron at Solar Tech Support with my GivEnergy battery problem. The battery having operated perfectly for 3 years suddenly stopped discharging. He sorted it out in minutes.
My GivEnergy solar and battery system is failing intermittently, GivEnergy is in administration and so is my installer, so it was a relief to get Ron’s expert advice.
I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.
Remote access to download fault logs, error codes, generation data, and diagnostic information in the exact format manufacturers require for a claim.
Direct contacts at SolarEdge, Growatt, Sunsynk, and the other major brands still trading — we escalate past front-line support to get the claim seen quickly. GivEnergy is the exception: it entered administration in April 2026 and its support lines have closed, so GivEnergy claims now go through the warranty routes — installer workmanship cover, IBG, Section 75, or the MCS Consumer Code — and, where relevant, the administrator, rather than GivEnergy support. See our GivEnergy administration page.
Professional claim letter with all supporting evidence formatted to manufacturer specs. Dramatically improves acceptance rates versus self-submitted claims.
We don't submit and disappear. We track the claim, chase responses, and escalate further if needed until the claim is accepted, denied with clear reasons, or repaired.
We remotely access your system to confirm the fault, capture error codes, download system logs, and document the failure in detail. This forms the evidence base for the claim — manufacturers need specific data in specific formats, and we know exactly what each brand requires.
Fault logs, error codes, generation history, and diagnostic data formatted exactly as your manufacturer requires. Professional claim letter included. Correctly formatted claims get accepted; poorly assembled ones get rejected or delayed indefinitely.
We submit the claim directly to our contacts at the manufacturer's UK support team, bypassing front-line bottlenecks. We know who to call and what to say. This gets claims seen — and resolved — far faster than going through standard support channels. On Fox ESS, your installer makes the claim while they're still trading, and we prepare the fault and its evidence for them. If your Fox ESS installer has gone bust, we can be the Local Installer you appoint to make the claim. We find the fault in a free remote diagnostic, make and follow up the claim with Fox ESS UK for our £125 claim fee, and fit any replacement Fox approves, as on-site work quoted in writing before we start. If Fox finds no qualifying fault in a returned unit, its policy allows a flat-rate inspection charge or recovery of the replacement's cost, and if we made the claim, whichever Fox asks for is passed on to you.
We track the claim, chase manufacturer responses, and escalate further if needed. You don't have to follow up or stress — we handle every stage. The claim ends when it's accepted, when repair parts ship, or when we get a clear denial with written reasons you can act on.
Manufacturers often make warranty claims unnecessarily difficult. These are the most common deflection tactics — and why most homeowners give up.
Front-line support bottlenecks
Phone lines are slow. Email responses take weeks. Dealer accounts get priority. Homeowners get stuck in queue.
"Installer-only" claim policies
Installer has gone bust or won't cooperate. Manufacturer says only installers can submit claims — which is rarely actually true. Fox ESS is the exception: Fox ESS UK's warranty policies let only the installer or Fox-authorised staff make a claim. If your Fox ESS installer has gone bust, we can be the Local Installer you appoint to make the claim. How we make a Fox ESS claim.
Bogus "installer error" rejections
Manufacturer blames the installer to avoid warranty repair costs, even when the fault is clearly a product defect. This is worth challenging.
Wrong or missing documentation
Each manufacturer has its own evidence format. Most homeowners don't know what to send, which leads to repeated rejections and stalled claims.
We have worked with all the major brands and know exactly how to navigate each one. We bypass the bottlenecks, challenge the deflections, and get claims moving.
£125 to handle the entire claim — diagnostic evidence, claim pack, direct manufacturer escalation, and follow-up until resolved. No chasing manufacturers on hold. No guessing what evidence to send.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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