Warranty claim support manufacturer escalation handled for you
Navigate manufacturer warranty without the runaround. We document the fault, compile the evidence pack, escalate directly with all major brands, and follow up until resolved.
Support cost
What we handle:
What you'll need: Fault details, system serial number, original documentation or invoice. Optional: proof of install date, previous service records.
What's included
Fault Documentation
Remote access to download fault logs, error codes, generation data, and diagnostic information in the exact format manufacturers require for a claim.
Manufacturer Escalation
Direct contacts at GivEnergy, SolarEdge, Growatt, Sunsynk, and all other major brands. We escalate past front-line support to get the claim seen quickly.
Claim Letter & Evidence Pack
Professional claim letter with all supporting evidence formatted to manufacturer specs. Dramatically improves acceptance rates versus self-submitted claims.
Follow-Up Until Resolved
We don't submit and disappear. We track the claim, chase responses, and escalate further if needed until the claim is accepted, denied with clear reasons, or repaired.
Ideal for
How it works
Remote diagnostic confirms the fault
We remotely access your system to confirm the fault, capture error codes, download system logs, and document the failure in detail. This forms the evidence base for the claim — manufacturers need specific data in specific formats, and we know exactly what each brand requires.
Evidence pack compiled
Fault logs, error codes, generation history, and diagnostic data formatted exactly as your manufacturer requires. Professional claim letter included. Correctly formatted claims get accepted; poorly assembled ones get rejected or delayed indefinitely.
Direct escalation with manufacturer
We submit the claim directly to our contacts at the manufacturer's UK support team, bypassing front-line bottlenecks. We know who to call and what to say. This gets claims seen — and resolved — far faster than going through standard support channels.
We follow up until resolved
We track the claim, chase manufacturer responses, and escalate further if needed. You don't have to follow up or stress — we handle every stage. The claim ends when it's accepted, when repair parts ship, or when we get a clear denial with written reasons you can act on.
Why warranty claims fail without expert help
Manufacturers often make warranty claims unnecessarily difficult. These are the most common deflection tactics — and why most homeowners give up.
Front-line support bottlenecks
Phone lines are slow. Email responses take weeks. Dealer accounts get priority. Homeowners get stuck in queue.
"Installer-only" claim policies
Installer has gone bust or won't cooperate. Manufacturer says only installers can submit claims — which is rarely actually true.
Bogus "installer error" rejections
Manufacturer blames the installer to avoid warranty repair costs, even when the fault is clearly a product defect. This is worth challenging.
Wrong or missing documentation
Each manufacturer has its own evidence format. Most homeowners don't know what to send, which leads to repeated rejections and stalled claims.
We have worked with all 19 major brands and know exactly how to navigate each one. We bypass the bottlenecks, challenge the deflections, and get claims moving.
Frequently asked
Usually yes. Manufacturer warranty is a product warranty — it covers the equipment itself, not the installer's workmanship or aftercare. As long as the system was installed correctly and registered at install, the warranty remains valid. Many manufacturers will wrongly claim you can't claim without your installer — we escalate past that and prove you can. If the system is registered and within the warranty period, we'll get the claim accepted.
Don't accept that without question. Many manufacturers cite installer error to avoid warranty work — even when the underlying fault is clearly a product defect. We review the system logs and fault evidence to determine whether installer error actually caused the failure, or whether it's a product issue that should be covered. If it's a product defect, we'll argue the case properly. If it is installer error, we'll tell you clearly and discuss repair costs instead.
Most inverters have 5–10 year manufacturer warranty. Batteries vary — typically 5–10 years depending on brand. The critical question is whether the system was properly registered with the manufacturer at installation. We check registration status directly with the manufacturer, confirm the warranty period, and if you're within it, push the claim through our direct contacts. If you're out of warranty, we'll confirm that clearly and suggest the most cost-effective repair route.
All 19 major brands: GivEnergy, Sunsynk, SolarEdge, Growatt, Solis, Enphase, Fronius, Fox ESS, Huawei, Tesla Powerwall, AlphaESS, Sigenergy, Duracell Energy, SolaX, Pylontech, Sofar Solar, Hanchu, Lux/LuxPowerTek, and Dyness. We have established escalation contacts with UK support teams at each brand — which is what gets claims accepted instead of stalled.
The £75 covers all the work we do — the diagnostic, the evidence pack, the escalation, and the follow-up — regardless of outcome. If a manufacturer denies the claim, we'll push for written reasons and escalate further if the denial isn't justified. If the claim is ultimately denied for legitimate reasons (out of warranty, confirmed installer error), we'll give you a clear picture of the situation so you can decide your next step, whether that's repair, legal action, or something else.
Warranty stuck? We'll get it moving.
£75 to handle the entire claim — diagnostic evidence, claim pack, direct manufacturer escalation, and follow-up until resolved. No chasing manufacturers on hold. No guessing what evidence to send.