Warranty claim support manufacturer escalation handled for you

Navigate manufacturer warranty without the runaround. We document the fault, compile the evidence pack, escalate directly with all major brands, and follow up until resolved.

Start warranty claim How claims work

Direct contacts across the major UK brand support teams still trading
Bypass front-line phone queues entirely
Evidence pack compiled in exact manufacturer format
We follow up until resolved — you don't chase

Start a warranty claim

We diagnose the fault, gather the evidence the manufacturer needs, and manage the claim with the brand so you're not left on hold.

Start Warranty Claim

5.0

Rated 5.0 on Google

33 Customer reviews

Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.

Alison F. Cockerill · Jun 2026 Google

Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.

Mark Mayson · Jun 2026 Google

Called back within a day and gave good advice.

Rob and Sue Dempster · Jun 2026 Google

Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended

Neil Crichton · Jun 2026 Google

Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.

Steve M · Jun 2026 Google

A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.

Philip Davey · Jun 2026 Google

Alison F. Cockerill · Jun 2026 Google

Mark Mayson · Jun 2026 Google

Called back within a day and gave good advice.

Rob and Sue Dempster · Jun 2026 Google

Neil Crichton · Jun 2026 Google

Steve M · Jun 2026 Google

Philip Davey · Jun 2026 Google

Read all 33 reviews

What's included

Fault Documentation

Remote access to download fault logs, error codes, generation data, and diagnostic information in the exact format manufacturers require for a claim.

Manufacturer Escalation

Direct contacts at SolarEdge, Growatt, Sunsynk, and the other major brands still trading — we escalate past front-line support to get the claim seen quickly. GivEnergy is the exception: it entered administration in April 2026 and its support lines have closed, so GivEnergy claims now go through the warranty routes — installer workmanship cover, IBG, Section 75, or the MCS Consumer Code — and, where relevant, the administrator, rather than GivEnergy support. See our GivEnergy administration page.

Claim Letter & Evidence Pack

Professional claim letter with all supporting evidence formatted to manufacturer specs. Dramatically improves acceptance rates versus self-submitted claims.

Follow-Up Until Resolved

We don't submit and disappear. We track the claim, chase responses, and escalate further if needed until the claim is accepted, denied with clear reasons, or repaired.

Ideal for

Inverter or battery has failed within the warranty period but you're getting nowhere with manufacturer support

Your installer has gone bust and the manufacturer won't deal with you directly

Manufacturer is claiming warranty void due to "installer error" but you believe it's a product defect

You don't know where to start, what to send, or how to get through to someone with authority

How it works

Remote diagnostic confirms the fault

We remotely access your system to confirm the fault, capture error codes, download system logs, and document the failure in detail. This forms the evidence base for the claim — manufacturers need specific data in specific formats, and we know exactly what each brand requires.

Evidence pack compiled

Fault logs, error codes, generation history, and diagnostic data formatted exactly as your manufacturer requires. Professional claim letter included. Correctly formatted claims get accepted; poorly assembled ones get rejected or delayed indefinitely.

Direct escalation with manufacturer

We submit the claim directly to our contacts at the manufacturer's UK support team, bypassing front-line bottlenecks. We know who to call and what to say. This gets claims seen — and resolved — far faster than going through standard support channels.

We follow up until resolved

We track the claim, chase manufacturer responses, and escalate further if needed. You don't have to follow up or stress — we handle every stage. The claim ends when it's accepted, when repair parts ship, or when we get a clear denial with written reasons you can act on.

Why warranty claims fail without expert help

Manufacturers often make warranty claims unnecessarily difficult. These are the most common deflection tactics — and why most homeowners give up.

Front-line support bottlenecks

Phone lines are slow. Email responses take weeks. Dealer accounts get priority. Homeowners get stuck in queue.

"Installer-only" claim policies

Installer has gone bust or won't cooperate. Manufacturer says only installers can submit claims — which is rarely actually true.

Bogus "installer error" rejections

Manufacturer blames the installer to avoid warranty repair costs, even when the fault is clearly a product defect. This is worth challenging.

Wrong or missing documentation

Each manufacturer has its own evidence format. Most homeowners don't know what to send, which leads to repeated rejections and stalled claims.

We have worked with all 19 major brands and know exactly how to navigate each one. We bypass the bottlenecks, challenge the deflections, and get claims moving.

FAQ

Frequently asked

My installer has gone bust — am I still covered by the manufacturer warranty?

Usually yes. Manufacturer warranty is a product warranty — it covers the equipment itself, not the installer's workmanship or aftercare. As long as the system was installed correctly and registered at install, the warranty remains valid. Many manufacturers will wrongly claim you can't claim without your installer — we escalate past that and prove you can. If the system is registered and within the warranty period, we'll get the claim accepted.

The manufacturer says the warranty is void due to installer error — what can I do?

Don't accept that without question. Many manufacturers cite installer error to avoid warranty work — even when the underlying fault is clearly a product defect. We review the system logs and fault evidence to determine whether installer error actually caused the failure, or whether it's a product issue that should be covered. If it's a product defect, we'll argue the case properly. If it is installer error, we'll tell you clearly and discuss repair costs instead.

My inverter is 4 years old — is it likely still under warranty?

Most inverters have 5–10 year manufacturer warranty. Batteries vary — typically 5–10 years depending on brand. The critical question is whether the system was properly registered with the manufacturer at installation. We check registration status directly with the manufacturer, confirm the warranty period, and if you're within it, push the claim through our direct contacts. If you're out of warranty, we'll confirm that clearly and suggest the most cost-effective repair route.

What brands do you support warranty claims for?

All 19 major brands: GivEnergy, Sunsynk, SolarEdge, Growatt, Solis, Enphase, Fronius, Fox ESS, Huawei, Tesla Powerwall, AlphaESS, Sigenergy, Duracell Energy, SolaX, Pylontech, Sofar Solar, Hanchu, Lux/LuxPowerTek, and Dyness. For the brands still trading we have established escalation contacts with their UK support teams — which is what gets claims accepted instead of stalled. GivEnergy is the exception: it entered administration in April 2026 and its support lines have closed, so GivEnergy claims now go through the warranty routes — installer workmanship cover, an insurance-backed guarantee (IBG), Section 75 of the Consumer Credit Act, or the MCS Consumer Code — and, where relevant, the administrator. See our GivEnergy administration page for the full picture.

What if the claim is denied? Do I get a refund?

The free remote diagnostic covers all the assessment work — fault identification, the evidence pack, the escalation, and the follow-up — regardless of outcome. If a manufacturer denies the claim, we'll push for written reasons and escalate further if the denial isn't justified. If the claim is ultimately denied for legitimate reasons (out of warranty, confirmed installer error), we'll give you a clear picture of the situation so you can decide your next step, whether that's repair, legal action, or something else.

Warranty claim

Warranty stuck? We'll get it moving.

£75 to handle the entire claim — diagnostic evidence, claim pack, direct manufacturer escalation, and follow-up until resolved. No chasing manufacturers on hold. No guessing what evidence to send.

Handles all major manufacturer warranty processes
Diagnostic evidence included — not just a letter
Follow-up until resolved — not just submitted

Call 07944 877 329 Book free diagnostic