Skip to content
07944 877 329 hello@solar-tech-support.co.uk
Alectrona Get a quote

Warranty claim support manufacturer escalation handled for you

Navigate manufacturer warranty without the runaround. We document the fault, compile the evidence pack, escalate directly with all major brands, and follow up until resolved.
£95 per claim — evidence pack + escalation
Start warranty claimHow claims work
  • Direct contacts across the major UK brand support teams still trading
  • Bypass front-line phone queues entirely
  • Evidence pack compiled in exact manufacturer format
  • We follow up until resolved — you don't chase
Start a warranty claim

We diagnose the fault, gather the evidence the manufacturer needs, and manage the claim with the brand so you're not left on hold.

Start Warranty Claim
5.0
Rated 5.0 on Google Read all 73 reviews

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

Andy Thomas · Apr 2026

After 7 months of not being able to access/control my system following a change of wi-fi provider, followed by the news that GivEnergy had ceased trading i was left high and dry. I was unable to get any help whatsoever from my installer, tried various electrical tradespeople etc but no-one knew how to help me. Changed the Dongle but then couldnt get this change recognised in the inverter. Found Solar Tech Support while researching yet again online. Ronald has been amazing. Responding very quickly to my emails and very knowledgeable on the system. Managed to give us the information we needed to get the Dongle up and running and created me another account which now works as it should. His help has been invaluable. Thank you so much. Reviews I saw from other people said Solar Tech Support are very good, but i would say they are Outstanding!! Thanks again for all your help- Mick & Sandra

Michael Fox · Jul 2026 Google

Solar Tech Support is an absolute lifesaver. My solar and battery system stopped working completely, but after one quick phone call, they fixed the problem straight away. The original provider, GivEnergy, has gone into administration, leaving me entirely without support from the original installers. It was a terrible situation on GivEnergy’s part, but thankfully, Solar Tech Support came to the rescue!

sohaib maroof · Jul 2026 Google

After recently changing my fuse board the ct clamp broke, this meant my inverter was not communicating properly with my GivEnergy system. After several people letting me down, finally got put in touch with Ron. He came out within 24hours & resolved the fault within an hour, no fuse just got on with it. Work was tidy & arrived when he said he would. Ron followed up a few days later to confirm all was still good, great service from all involved.

Mr Paddy · Jul 2026 Trustpilot

What's included

Fault Documentation

Remote access to download fault logs, error codes, generation data, and diagnostic information in the exact format manufacturers require for a claim.

Manufacturer Escalation

Direct contacts at SolarEdge, Growatt, Sunsynk, and the other major brands still trading — we escalate past front-line support to get the claim seen quickly. GivEnergy is the exception: it entered administration in April 2026 and its support lines have closed, so GivEnergy claims now go through the warranty routes — installer workmanship cover, IBG, Section 75, or the MCS Consumer Code — and, where relevant, the administrator, rather than GivEnergy support. See our GivEnergy administration page.

Claim Letter & Evidence Pack

Professional claim letter with all supporting evidence formatted to manufacturer specs. Dramatically improves acceptance rates versus self-submitted claims.

Follow-Up Until Resolved

We don't submit and disappear. We track the claim, chase responses, and escalate further if needed until the claim is accepted, denied with clear reasons, or repaired.

Ideal for

Inverter or battery has failed within the warranty period but you're getting nowhere with manufacturer support
Your installer has gone bust and the manufacturer won't deal with you directly
Manufacturer is claiming warranty void due to "installer error" but you believe it's a product defect
You don't know where to start, what to send, or how to get through to someone with authority

How it works

1

Remote diagnostic confirms the fault

We remotely access your system to confirm the fault, capture error codes, download system logs, and document the failure in detail. This forms the evidence base for the claim — manufacturers need specific data in specific formats, and we know exactly what each brand requires.

2

Evidence pack compiled

Fault logs, error codes, generation history, and diagnostic data formatted exactly as your manufacturer requires. Professional claim letter included. Correctly formatted claims get accepted; poorly assembled ones get rejected or delayed indefinitely.

3

Direct escalation with manufacturer

We submit the claim directly to our contacts at the manufacturer's UK support team, bypassing front-line bottlenecks. We know who to call and what to say. This gets claims seen — and resolved — far faster than going through standard support channels.

4

We follow up until resolved

We track the claim, chase manufacturer responses, and escalate further if needed. You don't have to follow up or stress — we handle every stage. The claim ends when it's accepted, when repair parts ship, or when we get a clear denial with written reasons you can act on.

Why warranty claims fail without expert help

Manufacturers often make warranty claims unnecessarily difficult. These are the most common deflection tactics — and why most homeowners give up.

Front-line support bottlenecks

Phone lines are slow. Email responses take weeks. Dealer accounts get priority. Homeowners get stuck in queue.

"Installer-only" claim policies

Installer has gone bust or won't cooperate. Manufacturer says only installers can submit claims — which is rarely actually true.

Bogus "installer error" rejections

Manufacturer blames the installer to avoid warranty repair costs, even when the fault is clearly a product defect. This is worth challenging.

Wrong or missing documentation

Each manufacturer has its own evidence format. Most homeowners don't know what to send, which leads to repeated rejections and stalled claims.

We have worked with all 19 major brands and know exactly how to navigate each one. We bypass the bottlenecks, challenge the deflections, and get claims moving.

FAQ

Frequently asked

Usually yes. Manufacturer warranty is a product warranty — it covers the equipment itself, not the installer's workmanship or aftercare. As long as the system was installed correctly and registered at install, the warranty remains valid. Many manufacturers will wrongly claim you can't claim without your installer — we escalate past that and prove you can. If the system is registered and within the warranty period, we'll get the claim accepted.
Don't accept that without question. Many manufacturers cite installer error to avoid warranty work — even when the underlying fault is clearly a product defect. We review the system logs and fault evidence to determine whether installer error actually caused the failure, or whether it's a product issue that should be covered. If it's a product defect, we'll argue the case properly. If it is installer error, we'll tell you clearly and discuss repair costs instead.
Most inverters have 5–10 year manufacturer warranty. Batteries vary — typically 5–10 years depending on brand. The critical question is whether the system was properly registered with the manufacturer at installation. We check registration status directly with the manufacturer, confirm the warranty period, and if you're within it, push the claim through our direct contacts. If you're out of warranty, we'll confirm that clearly and suggest the most cost-effective repair route.
All 19 major brands: GivEnergy, Sunsynk, SolarEdge, Growatt, Solis, Enphase, Fronius, Fox ESS, Huawei, Tesla Powerwall, AlphaESS, Sigenergy, Duracell Energy, SolaX, Pylontech, Sofar Solar, Hanchu, Lux/LuxPowerTek, and Dyness. For the brands still trading we have established escalation contacts with their UK support teams — which is what gets claims accepted instead of stalled. GivEnergy is the exception: it entered administration in April 2026 and its support lines have closed, so GivEnergy claims now go through the warranty routes — installer workmanship cover, an insurance-backed guarantee (IBG), Section 75 of the Consumer Credit Act, or the MCS Consumer Code — and, where relevant, the administrator. See our GivEnergy administration page for the full picture.
It varies widely by manufacturer and by how the claim is presented. Self-submitted claims routinely stall in front-line queues, where email responses can take weeks and dealer accounts get priority. We compile the evidence pack in the exact format each brand requires and escalate through our direct contacts, which gets claims seen and resolved far faster than the standard support channels. We then track and chase the claim at every stage until it is accepted, repair parts ship, or you have a clear written denial you can act on.
The free remote diagnostic covers all the assessment work — fault identification, the evidence pack, the escalation, and the follow-up — regardless of outcome. If a manufacturer denies the claim, we'll push for written reasons and escalate further if the denial isn't justified. If the claim is ultimately denied for legitimate reasons (out of warranty, confirmed installer error), we'll give you a clear picture of the situation so you can decide your next step, whether that's repair, legal action, or something else.
Warranty claim

Warranty stuck? We'll get it moving.

£95 to handle the entire claim — diagnostic evidence, claim pack, direct manufacturer escalation, and follow-up until resolved. No chasing manufacturers on hold. No guessing what evidence to send.

  • Handles all major manufacturer warranty processes
  • Diagnostic evidence included — not just a letter
  • Follow-up until resolved — not just submitted

By submitting you agree to be contacted about your diagnostic request. We don't share your data with 3rd parties.

Call 07944 877 329 Book free diagnostic