Pylontech Battery Support — US2000 / US3000 / US5000 BMS Faults & Inverter Pairing

Within an hour they were online and after less than another hour had it all sorted. Good communication throughout.

Called spoke to Ron. Was very informative and more importantly listen to the issues regarding my system. Was very professional and tackled the problem and had my system back on it's way. Thank you once again Ron

I contacted Solar Tech Support because I had a problem with my legacy GiveEnergy installation. within 24 hours they had diagnosed the problem and offered advice on resolution. Because they were unable to fix the problem there was no charge! This despite numerous time consuming emails. I am currently trying to engage with the original installer but if that is unsuccessful I will go back to Solar Tech Support and ask them to repair the system with a retrofit. Very knowledgeable and responsive. I highly recommend them.

Ron very quickly diagnosed what was wrong with my GivEnergy system. Unfortunately the kit has died after only 3.5 years of use-which is quite sad and timing couldn’t be worse with GivEnergy gone bust. Ron gave me advise on how to handle this with my installer. I’m hoping they’ll be forthcoming, but if they aren’t i now have a good idea how to deal with that. Thanks a lot Ron!

My solar panels stopped producing unexpectedly, contacted Ron who assisted me initially remotely and then visited to correctly diagnose that the problem was on the roof. Within a month the solar panels are now up and working, kept me up to date with when scaffolding arriving and the lads who checked the solar panels, a very professional team, organisation and service

Brilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!

Within an hour they were online and after less than another hour had it all sorted. Good communication throughout.

Called spoke to Ron. Was very informative and more importantly listen to the issues regarding my system. Was very professional and tackled the problem and had my system back on it's way. Thank you once again Ron

I contacted Solar Tech Support because I had a problem with my legacy GiveEnergy installation. within 24 hours they had diagnosed the problem and offered advice on resolution. Because they were unable to fix the problem there was no charge! This despite numerous time consuming emails. I am currently trying to engage with the original installer but if that is unsuccessful I will go back to Solar Tech Support and ask them to repair the system with a retrofit. Very knowledgeable and responsive. I highly recommend them.

Ron very quickly diagnosed what was wrong with my GivEnergy system. Unfortunately the kit has died after only 3.5 years of use-which is quite sad and timing couldn’t be worse with GivEnergy gone bust. Ron gave me advise on how to handle this with my installer. I’m hoping they’ll be forthcoming, but if they aren’t i now have a good idea how to deal with that. Thanks a lot Ron!

My solar panels stopped producing unexpectedly, contacted Ron who assisted me initially remotely and then visited to correctly diagnose that the problem was on the roof. Within a month the solar panels are now up and working, kept me up to date with when scaffolding arriving and the lads who checked the solar panels, a very professional team, organisation and service

Brilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!