Have you Giv’in? Has your installer Giv’up? Independent GivEnergy support that actually fixes the problem.

Charge windows look correct but battery stays empty. Octopus Intelligent, Agile, and Go tariff configuration errors. CT clamp misread causing the inverter to think demand is already met.

Inverter loses contact with the battery BMS: RS485 on LV GivBat packs, CAN on HV kits. Firmware mismatch, comms cable faults, HV termination issues, or BMS lock state after a protection event.

Solid red means a fault that needs investigating. Flashing red on a Gen 1 or Gen 2 battery means very low charge. Note the colour, then check the event log. Do not open the unit.

Battery shows full but house uses grid power. Paused battery, reserve level too high, Export First mode, or discharge power limit set to zero.

Charge schedule or system mode keeps reverting. Usually something else with control of the inverter: a smart tariff, Axle Energy during a grid event, or Home Assistant.

Settings greyed out or reverting because your energy provider has control via API. How to identify, understand, and remove the lockout safely.

Battery stops charging below 0°C, capacity drops in cold weather. Temperature thresholds, winter schedule optimisation, and when it's normal vs a fault.

Portal shows grid import despite full battery. Normal grid blips from inverter lag, configuration issues causing sustained grid usage, and when to investigate.

GivEnergy EV charger offline, fault codes, not charging, or charging slowly. LED status guide, both GivEnergy fault code lists, configuration modes, and network connectivity fixes.

Blank display, no startup, won't restart after a power cut. Isolator checks, deep discharge recovery, startup sequence, and fault codes that prevent startup.

Zero solar output or lower than expected. Export limit set to 0W, DC isolator off, grid overvoltage curtailment, standby mode, or MPPT fault. Hybrid, AIO and AIO 2 covered.

Solar generating but battery stays flat. Export limit blocks, CT clamp direction errors, AC-coupled PV inverter faults, reserve level set too high, or battery at 100%.

Inverter repeatedly clicks and won't stay running. Relay cycling caused by AC startup conditions, grid instability, low SoC, or internal relay failure. Diagnosis and escalation path.

Battery percentage drops suddenly, jumps in steps, or sticks at a fixed value. Gen 1 and Gen 2 BMS firmware versions 1036 to 3022 explained, calibration cycles, and when firmware is part of the fix.

App won't load, dashboard blank or inverter showing offline. Could be the app on your phone, local WiFi loss, a dongle fault, a cloud outage, a firewall blocking the dongle or a lapsed Premium plan.

What the blue light means, first-time setup for plug-in dongles, built-in WiFi and the AECC dongle, reconnecting after a router change, and 2.4GHz and signal problems.

GivTCP, givenergy.cloud, Home Assistant integration, or API access configuration. We set up monitoring correctly or recover a broken configuration.

Battery-only restart first, then the full shutdown and restart sequence for Hybrid and AIO systems in the right order. Clears comms faults, stuck SoC readings and frozen displays.

Correct inaccurate SoC readings with soft or full portal calibration. When two batteries show different percentages or charge stops too early.

Dashboard navigation, charge schedules, system modes, device management, and what to do when monitoring data stops appearing.

What a firmware update changes, why we update GivEnergy firmware manually to our own procedures, on a callout or by talking you or your electrician through it remotely, rather than from the portal or app, and the settings to check afterwards.

2.4GHz band separation, WPA2 security, DHCP, and ISP-specific router settings for BT, Sky, Virgin, and EE. Essential when the dongle won't connect.

Update HF21/HFA21 dongle chipset to T27. Fixes persistent connection drops on modern routers. 7-step process via http://10.10.100.254, upload order matters.

Setup guide for the All in One 2 and Gateway 2. WiFi via STA Settings at https://10.10.100.254/web/info, default admin/123456, AP hotspot security, and factory reset locations.

The free GivEnergy app works on your home network when the portal is offline: live readings and, since app version 4.0.5, the inverter's settings. No internet access or subscription needed.

Battery isolator positions, LED colour guide, 0°C temperature threshold, SoC checks, and the safe restart order. First checks before calling support.

Portal diagnostics, resetting charge/discharge schedules, pausing battery via Remote Control, and reading event log for fault codes. Software-side checks before escalating.

Inverted readings, backwards battery behaviour. Most-missed GivEnergy installation error.

DNO cap not applied, wrong limit, or limit resetting after firmware update.

House goes dark in a power cut despite having a battery. EPS disabled, wiring issue, or low SoC threshold.

On some AIO + Gateway systems, RCDs trip when the grid fails, or the AIO trips when it returns. The neutral-earth reference, what changed in 2024, what we test.

Settings reset, update stuck on Updating, monitoring stopped or new fault codes after an update. What to check, and when to contact us.

Giv-Bat 5.2 and 2.6 are 80% by design. A 2024 update widened that on E.ON-era packs. Why we put them back to 3022.

The commercial catch-all: what the liquidation of GivEnergy Commercial Ltd means for warranties and support, design limits in the manuals, reported faults, and independent O&M.

Timed Charge, Timed Discharge, Timed Export — the midnight rule, tariff-specific windows, and common scheduling mistakes.

Octopus Go, Agile, Intelligent, Flux, and Economy 7 schedule setup. Match charge windows to your tariff's cheap-rate periods for maximum savings.

Timed Charge, Discharge, and Export slots, the midnight rule, multi-battery balancing, and target SOC configuration.

How Eco mode works, why it stays on alongside a Timed Charge window, and what Timed Discharge and Timed Export do.

All-in-One vs hybrid comparison and the full range, three-phase HV hybrids included. We don't recommend GivEnergy for new systems. We still support and supply parts for existing ones.

AIO 6kW, AIO 3.6kW, and AIO 2 + MPPT full specifications. AC-coupled, 13.5kWh integrated storage. 12-year warranty on installs from 11 September 2023; 15 years on the AIO 2.

3.6kW and 5.0kW hybrids for LV GivBat batteries; 8.0kW and 10.0kW hybrids for HV stackable batteries. 2 MPPT trackers. 12-year warranty on installs from 11 September 2023.

GivBat 9.5 Gen3 (unlimited cycles) and 5.12 Gen3. LiFePO4, 100% DoD, stackable to 5 units. 12-year warranty on installs from 11 September 2023.

7.2kW Type 2 tethered charger. Four config modes, WiFi & LAN, RFID cards, LED status guide, and Inverter Control Cloud integration.

GivBat batteries supplied and installed by our engineers at one fixed price each — generation matching, addressing and portal configuration all handled.

Dead hybrid or AC-coupled unit? Like-for-like GivEnergy inverters supplied and installed at one fixed price per model, commissioning included.

Add EPS backup to a GivEnergy hybrid inverter: the EPS circuit, island-mode earthing checks, portal set-up and what it costs. On a Gen 1 All-in-One, backup comes through a Giv-Gateway instead.

When to replace vs repair, choosing a GivEnergy replacement model, and what the process involves.

Bird mesh protection, adding battery storage to a solar-only system, and the full STS upgrades hub.

Moved into a home with GivEnergy, or selling one? The current owner transfers the account to the new owner in the app. The steps, who to ask, and what to do if your installer has gone.

GivEnergy owners can join Axle Energy's virtual power plant and be paid when the battery exports during grid events: who can join, signing up, payments and how to stop it controlling your battery.