Tell us the model and what the app is showing. We read the fault log, the charge schedule, the state-of-charge floor and what the CT clamp is actually reporting, then tell you what is wrong in plain terms.
Book diagnosticHow the diagnostic worksContacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.
I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
Particularly useful in helping to fix my GivEnergy All in One system with a disabling fault.
Our SolarEdge PV system with LG batteries had its first hiccup after 8 years of hard work. The Inverter failed. Fortunately I found Solar-Tech-Support who diagnosed the problem very quickly, ordered a replacement unit and fitted it shortly after we received the unit from SolarEdge. Very thorough and professional approach. Thank you, a solid 5 star recommendation.
After recently changing my fuse board the ct clamp broke, this meant my inverter was not communicating properly with my GivEnergy system. After several people letting me down, finally got put in touch with Ron. He came out within 24hours & resolved the fault within an hour, no fuse just got on with it. Work was tidy & arrived when he said he would. Ron followed up a few days later to confirm all was still good, great service from all involved.
The Solar Tech Support company was the only one to respond to a request for someone to supply and fit a new inverter for our solar panels after our old one finally expired after 26 years. Ron kept us well informed throughout, came and ascertained that the issue was down to the inverter having failed then sourced and fitted a new one. He got the system up and running again, set up the wi-fi performance feedback and took away the old inverter for disposal. By acting promptly and fitting the job around existing commitments we were able to get our solar power unit back in operation with minimal delay in the short while before we were due to go away for a week. The work was carried out very professionally and we were asked to confirm that all was in order the following day. I was impressed that, having recently taken on additional work for GivEnergy customers we were able to keep our solar panel down-time to a minimum. I would highly recommend for prompt attention and first-rate service.
The building shapes the job more than the brand does. Census 2021 found that 5.4% of households in the city of Manchester live in a detached house, 11,603 out of 214,732, against 22.9% across England. Roof orientation, meter position and where a CT clamp can legally sit all follow from that.
The highest detached share of any of the city’s 32 wards is Brooklands, in south Manchester, at 10.0% of households. Even there, terraced (31.3%) and semi-detached (31.2%) homes are three times more common. Moston is second at 9.1%, Northenden third at 8.2%.
Moss Side is 56.3% terraced (4,092 households), Levenshulme 51.1%, Gorton & Abbey Hey 47.3%, Clayton & Openshaw 42.4%, Miles Platting & Newton Heath 41.1%, Harpurhey 39.3%. A terrace usually offers a front and a back pitch rather than one south face, which is a yield question before it is ever a fault question.
In Didsbury West ward, 19.1% of households (1,421 of 7,430) live in a flat that is part of a converted or shared house, including bedsits. It is 14.5% in Whalley Range and 10.8% in Chorlton, against 3.5% across England. Divided supplies change what a single CT clamp is able to read.
10.2% of Manchester’s 252,780 domestic properties were built between 1919 and 1929, more than double the England figure of 4.8% (VOA council tax stock of properties, as at 31 March 2025). On housing of that age we check where the consumer unit and meter actually ended up before assuming the clamp is on the right cable.
The government planning data platform records 34 conservation areas for Manchester City Council, among them Ancoats, Castlefield, Victoria Park, Whalley Range, Chorltonville, Chorlton Green, Didsbury St James, Albert Park in West Didsbury, Northenden, Rushford Park in Levenshulme and Crab Lane in Higher Blackley. Checked 10 August 2026.
Wythenshawe was laid out by Barry Parker, consultant planner from 1927 to 1941, on a plan requiring 5,500 acres and intended for 107,000 residents in 25,000 homes. Building began in 1932 at four to twelve houses per acre, against the forty to fifty per acre of inner Manchester. Space around a property changes what a battery install can be.
GivEnergy Ltd entered administration on 9 April 2026. This is a national insolvency, not a Manchester one: the company’s registered and trading address was Osprey House, Brymbo Road, Lymedale Business Park, Newcastle, Staffordshire. What changed for you is not where it happened but which of your support routes still exists. The filings themselves sit on our GivEnergy administration page, kept current as documents appear.
In a statement dated 15 April 2026 the administrator confirmed that the company had ceased to trade, its employees had been made redundant, and that no further hardware warranties, nor ongoing user and software support, would be honoured by GivEnergy Ltd. There is no desk to escalate to and no replacement unit coming.
The cloud, app and portal belong to GivEnergy Software Limited, company 14899764, which was not part of that appointment and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). What the cloud change means →
Remote access to the system away from home is now part of a paid plan (GivEnergy Premium, £4.99 a month). The free app reads and controls the system over your own local network. If you would rather not pay to see your own data, local monitoring is a route worth setting up properly. Local monitoring setup →
GivEnergy Group Limited, GivEnergy Commercial Limited, GivEnergy Property Limited and GivEnergy Software Limited are separate companies and are not in administration, though GivEnergy Commercial Limited resolved to enter creditors' voluntary liquidation on 13 August 2026. GivEnergy Software Limited, which runs the app and portal, is still trading. A search result showing one of those as active says nothing about the hardware manufacturer.
Workmanship cover if the company that fitted the system is still trading, an insurance-backed guarantee, Section 75 if any part of the purchase went on a credit card, or MCS Consumer Code redress. Which applies depends on your paperwork rather than your postcode, and we cannot promise that any of them pays out. Warranty routes →
Each card is a symptom, its usual causes, and whether the evidence lives in the portal or in the hardware. Every one links to a full diagnostic guide.
Panels generating, battery flat. On a retrofit the causes are usually a CT clamp fitted the wrong way round or eco mode left off after commissioning. On a hybrid it is more often a charge target or state-of-charge floor. Diagnosable through the portal.
Diagnostic guide →The battery reads 100% and the house still pulls from the grid. The clamp tells the inverter which way power is flowing; reversed, the system believes the house needs nothing. A settings-level fix once the direction is confirmed.
Diagnostic guide →The window is set but the battery does not fill. Switching supplier after commissioning leaves the schedule pointing at the old tariff hours, and a firmware update can drop the schedule back to defaults without telling you.
Diagnostic guide →Most often the dongle has lost the router rather than the inverter having failed: the system usually keeps running, so check the inverter's own screen. Broadband swaps, password changes and a new IP lease are the classic triggers.
Diagnostic guide →Rapid relay clicking, no grid connection, generation stopped. Usually high grid voltage rather than a dead inverter, and the event log shows which. Where the relay itself has failed, it needs hands on the unit. With no manufacturer replacement to claim, we price the repair or the swap in writing before anything is opened up.
Diagnostic guide →Inverter and battery have stopped talking. Cable, BMS, or a firmware mismatch between the two. The error log narrows it remotely; cable and BMS work then needs a visit.
Diagnostic guide →Charge windows, eco mode or export settings reverting with nobody touching them. A cloud-pushed update, an Axle Energy grid event or a firmware step can each do it. We audit what changed and when, then re-cut the configuration.
Diagnostic guide →Backup that never comes on when the grid drops. Either the function was never enabled at commissioning, or the switchover wiring was never proved. Confirming it needs the changeover tested on site, not read off a screen.
Diagnostic guide →Flashing red on a Gen 1 or Gen 2 battery means very low charge, not a fault. Solid red on the inverter or battery means a fault that needs investigating: isolation failure, grid overvoltage, a GFCI trip or battery under-voltage. The event log shows which, and that decides whether it clears on a restart or needs hardware attention.
Diagnostic guide →Remote work needs nothing but portal access and a phone call. On-site work is scheduled and quoted in writing when you book, so the figure you agree is the figure you pay.
An engineer session on your own system: fault log, charge schedule, eco mode, state-of-charge floor and what the CT clamp is really reporting. You get a written action plan either way. Free to book, £125 only if we fix it in the session.
Remote diagnostic →The faults that need hands on the unit: relay failure, battery comms cabling and BMS work, DC isolator and earthing problems, dongle replacement, EPS switchover wiring. From £295 per visit, quoted before we come out. WiFi setup is on-site work too, from £195.
On-site repair →Supply, decommission, install and commission a replacement hybrid, with the network paperwork, your settings carried over and monitoring re-linked. This is the route once a board is genuinely dead, because there is no manufacturer unit to claim. From £1,495.
Inverter replacement →We do not handle GivEnergy account transfers, because the owner can do them in the app. The portal sits in GivEnergy Software Limited, which was not part of the administration.
Monitoring transfer guide →A claim against GivEnergy Ltd has nowhere to go. We diagnose, write it up, and build the evidence pack for the route your paperwork actually supports: installer workmanship cover, an insurance-backed guarantee, Section 75, or MCS Consumer Code redress. £125.
Warranty claim support →A yearly look at generation against expectation, battery cycling and capacity, firmware level, and whether the settings have drifted since last time. Written report every visit. From £195.
Annual maintenance →EPS backup installation in Manchester → · Add an extra GivEnergy battery → · System recovery → · Full price list →
A configuration problem and a hardware fault look identical from the app: the battery is not doing what you expect, and the screen will not say why. These are the guides an audit works from, and each one is the fix for a specific symptom rather than general reading.
Flux, Go, Intelligent Go, Agile and Economy 7 each want a different charge and discharge pattern. Switch supplier after commissioning and the schedule keeps pointing at the old tariff until someone re-cuts it.
Tariff optimisation guide →The overnight window, the charge target and the floor, set so the battery fills on cheap rate and still leaves headroom for the next day’s solar rather than sitting full through the best generating hours.
Charge schedule guide →Eco mode decides whether the battery follows the house load at all. Left off after commissioning, the system charges and then sits there while you carry on importing, which is why it is the first setting we read.
Eco mode guide →The clamp is how the inverter knows which way power is moving. On the wrong cable or the wrong way round, every downstream decision the system makes is built on a false reading.
CT clamp guide →The figure your connection was approved on, set correctly in the inverter. Wrong one way and you throw away export you are owed; wrong the other and the install no longer matches its own approval.
Export limit guide →Getting the dongle back onto the router after a broadband change, and the app showing live data again. If the guide doesn't get it back, we can set it up on site, from £195. App offline fix → · Portal guide →
WiFi setup guide →Manchester sits in the SP Electricity North West area, renamed from Electricity North West in August 2025 after Iberdrola’s acquisition; the licensed entity is still Electricity North West Limited, company 02366949. It is not Northern Powergrid, whose patch is the North East, Yorkshire and northern Lincolnshire. Getting that wrong is how paperwork ends up in the wrong inbox.
The national threshold is the ENA Engineering Recommendation G98 limit of 16 A per phase: 3.68 kW on a single-phase supply, 11.04 kW on three-phase. Above that, the installation falls under G99, even if export is limited. Where the install includes an inverter, the rating counted is the inverter’s continuous rating.
For micro-generation or storage at a single premises, SP Electricity North West asks for G98 Form B, emailed to G98notifications@enwl.co.uk. Installations spanning multiple premises use G98 Form A instead. This is the operator-specific part; the threshold itself is national.
G99 has three application routes: the Fast Track (G99’s Small Generation Installation procedures, under 60 A per phase in total: form A1-2 before fitting, or form A3-3 after fitting where the total output is no more than 16 A per phase), form A1-1 for installations under 50 kW three-phase or 17 kW single-phase, and the ENA Standard Application Form above that.
Its own low-voltage design standard (EPD 283, Issue 5, February 2024) sets a maximum 7% voltage drop from the substation busbar to a customer’s terminals, of which no more than 2% may fall in the service connection itself. Useful context when a grid-voltage fault code is in question.
A battery bolted onto a system that was notified years ago can move the installation across the threshold it was approved under. We check the approved figure against what is set in the inverter before recommending hardware. Export application support → · Export limit guide →
Before anything gets called a fault, it is worth knowing what the roof is supposed to produce. Two published datasets cover Manchester, and a third says what is actually installed here.
In the MCS irradiance dataset, Zone 7E is named for Manchester and covers the M postcode area along with Liverpool, Preston, Bolton, Stockport and Warrington. A 35-degree roof facing due south is rated at 865 kWh per kWp per year. The same roof facing due east or due west drops to 698, about 19% less. Both are unshaded figures; MCS applies a shade factor on top.
The Government’s Standard Assessment Procedure splits the UK into 21 climate regions, and M postcodes fall in region 7. Its Table U3 puts the region at 203 W/m² in June against a UK average of 200, and 186 W/m² in July against 189. Across the year it sits at or above the UK average only in April, June and September.
DESNZ counted 10,493 solar PV installations in the Manchester local authority area in 2024, totalling 36.9 MW, up from 8,229 in 2021 and 3,135 in 2014. That is an average of about 3.5 kW per site, and the average has stayed between roughly 3.1 and 3.5 kW in every year of the series since 2014.
A battery sized against a modest array will not fill from solar on a short winter day however it is configured. Knowing the expected yield for your orientation is what separates a genuine fault from a system doing what the physics allows, and it decides whether extra storage is worth buying.
The zone figures are unshaded by definition, so a chimney, a dormer or the neighbouring gable comes off the top of them. The optimiser systems we get called to sit on the awkward, overshadowed roofs, which is exactly where a per-panel picture earns its keep.
A diagnostic compares your recorded generation against the expected figure for your slope, orientation and shading before we touch a setting. That is the difference between fixing something and replacing something that was never broken. Book a diagnostic →
Plenty of the feed-in-tariff-boom local installers are no longer trading, so a lot of the systems we get called to have nobody left behind them. In Manchester the public record of that goes back further than the recent wave of failures.
A Companies House advanced search on 10 August 2026, for dissolved companies with “solar” in the name and Manchester in the registered office address, returned 136 records with dissolution dates spanning 2010 to 2026. It is an indicator, not a count of failed installers, and the card below explains why.
The search matches text, so it catches companies that merely sit on a Manchester Road or Manchester Park (one is in Cheltenham), businesses that are not solar installers at all (Solar Glaze Windows, Solar Music Events, Solar CCTV), and dormant project companies registered at professional-services addresses. Of the 136, 45 have no SIC code or a non-trading one.
Company 07042568, incorporated 14 October 2009 and dissolved 30 October 2018 following voluntary strike-off. Registered from June 2013 until dissolution at The Energy Centre, 590 Manchester Old Road, Rhodes, Middleton, and in Bury before that. Companies House records its activity under SIC 41201, construction of commercial buildings.
Company 07049599, registered at Global House, Baileys Lane, Manchester Airport. It sold domestic solar nationwide by telephone and home visit but did not install. On 26 July 2012 the High Court in Manchester wound it up in the public interest, on a petition by the Secretary of State for Business, Innovation and Skills after an Insolvency Service enquiry into high-pressure mis-selling. Dissolved in 2018.
The app and portal are run by GivEnergy Software Limited, which was not part of the administration. GivEnergy transfers are now done between customers in the app. The current owner updates the GivEnergy app, logs in, taps the account button at the top right of the home page, chooses Transfer Hardware and enters the new owner's email address. The new owner accepts from the email they receive. If your installer has gone or cannot help, another installer can request access at givenergy.cloud/temporary-access. The account owner approves the request, and that installer can then help as the original could. Monitoring transfer guide →
A system commissioned in a hurry and never revisited will still be on the defaults it left the van with. Charge window, eco mode, floor, export limit and clamp direction all get read against your current tariff and your actual paperwork. Configuration guides →
There is no manufacturer left to claim against. What may remain is workmanship cover from a still-trading installer, an insurance-backed guarantee, Section 75 on a card purchase, or MCS Consumer Code redress. We read the paperwork and tell you which is worth the effort. GivEnergy warranty routes →
All bust installer guides → · Documentation recovery → · Solar repair in Manchester →
We diagnose, repair, configure and maintain the full range, including the older units that now have nothing behind them. Each card is what that product actually gets called in for.
The third hybrid generation, DC-coupled battery and EPS capable. Common causes: charge behaviour that differs from the Gen 2 unit the owner researched before buying, dongle connectivity, and settings that move after a firmware step.
Gen 3 guide →Inverter and battery in one cabinet, which keeps the install tidy. A Giv-Gateway is added for whole-house backup in a power cut; without one there is none. Common causes: gateway communication, the unit dropping off the portal, and module imbalance where more than one module is fitted.
All-in-One guide →Stackable modules, often added to an array that went up years earlier. Common causes: BMS comms faults, BMS under-voltage, cell imbalance needing recalibration, and a straight answer on what capacity an older unit has left. Battery calibration →
Battery guide →The GivEnergy charger working alongside the inverter and battery. Common causes: solar diversion not diverting, charger and inverter not talking, and charge windows competing with the battery’s own schedule. EV charger faults →
EV charger guide →All GivEnergy product guides → · GivEnergy across Yorkshire →
Tell us the GivEnergy model, your Manchester postcode and what the system is doing. We confirm whether it is a remote session or a visit, and quote it before anything starts.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
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