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GivEnergy Repairs & Support in Yorkshire

GivEnergy is the most common battery brand we see across Yorkshire. Battery not charging, portal offline, inverter clicking, system importing from grid when it shouldn't — we diagnose and fix GivEnergy faults every day. Independent from GivEnergy Ltd. Based in Leeds. On-site and remote.
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  • Independent — not affiliated with GivEnergy Ltd
  • All GivEnergy inverters, batteries, and EV chargers
  • Most faults diagnosed remotely in a single session
GivEnergy not working?

Remote diagnostic identifies the fault, checks your settings, and gives you a clear action plan. Most GivEnergy issues are resolved in a single session without a site visit.

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5.0
Rated 5.0 on Google Read all 151 reviews

Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.

Steve M · Jun 2026 Google

After 6 months of trying to find someone to help with non functioning Givenergy batteries and inverter, I contacted Ron at STS who remotely sorted the problem within days. Highly recommended.

Francesca Pomlett · Oct 2026 Google

When my GivEnergy battery started playing up it became basically useless and several companies I called said they couldn’t help. Solar Tech Support really knew their stuff, communicated very well and resolved the problem quickly. Without them I’d have had to buy a replacement battery.

A D · Jun 2026 Google

Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!

Martin · Aug 2026 Google

Ron is a life saver sorted out a connectivity problem and had to replace one of my inverters all good now so I can stop stressing. Thank you again

Glenn Hempstead · Oct 2026 Google

⭐⭐⭐⭐⭐ 5-Star Review – Solar Tech Support Installing solar panels is only the first step! To get the best possible performance and maximise your investment, you need to make sure your system is configured correctly and all settings are properly optimised. **Solar Tech Support did exactly that for me, and I couldn't be happier with their professional service!** Their knowledge, expertise, and attention to detail helped me optimise my solar system to get the most out of it. If you already have solar panels and battery storage, I highly recommend contacting Solar Tech Support for professional advice, system optimisation, and technical support. Don't just install solar panels – make sure you're getting the maximum benefit from your investment! ⭐⭐⭐⭐⭐ Highly recommended! Thank you, Solar Tech Support, for your excellent service!

Karolis Bagdonas · Oct 2026 Trustpilot

Written by · Independent Solar Engineer Last updated

Background

Why GivEnergy is everywhere in Yorkshire

GivEnergy Ltd was a UK-based manufacturer headquartered in Newcastle, Staffordshire, that entered administration on 9 April 2026. Between 2018 and early 2026, their hybrid inverters and battery storage systems became the dominant brand in the Yorkshire retrofit market — installed by local companies and national chains alike. When the energy crisis hit in 2022–2023, thousands of Yorkshire homeowners added GivEnergy batteries to existing solar systems.

The result: a massive installed base of GivEnergy systems across every part of Yorkshire. Many of the installers who fitted them have since closed down, moved on, or are too busy with new installations to provide aftercare. Homeowners are left with a system they don't fully understand, a portal they can't configure, and no manufacturer support at all now that GivEnergy Ltd has ceased trading. The app and portal are a separate matter: they are run by GivEnergy Software Ltd, which was not part of the administration and is still trading.

That's where we come in. We're independent GivEnergy specialists based in Leeds. We diagnose, repair, reconfigure, and maintain GivEnergy systems every day — whether the original installer is still in business or not. Remote diagnostics are available nationwide. On-site repair and maintenance covers Yorkshire and surrounding areas.

Common faults

GivEnergy problems we fix across Yorkshire

These are the GivEnergy faults we diagnose most often. Each links to a detailed guide — or book a diagnostic and we'll identify the issue in a single session.

Battery not charging overnight

The most common GivEnergy fault we see in Yorkshire. Usually a Timed Charge window that is not set or not enabled, firmware updates resetting charge windows, or an incorrect state of charge target. Eco mode stays on alongside the window. Almost always fixable remotely.

Diagnostic guide →
Battery not charging from solar

Solar generating but the battery stays empty. Typically a CT clamp direction issue, an eco mode misconfiguration, or a battery that's been paused and forgotten about. Diagnosed remotely via the portal.

Diagnostic guide →
Battery not discharging

Battery charges fine but won't power the house during peak hours. Often a tariff schedule issue, a minimum SOC set too high, or GivEnergy's energy management system overriding your preferences.

Diagnostic guide →
Portal showing offline

System is probably still working — the WiFi dongle has just lost its connection to your router. Common after router restarts, password changes, or dongle firmware updates. Our guide takes you through reconnecting it, and if it still won't connect, we can set it up on site, from £195.

Diagnostic guide →
Importing from grid with battery full

Battery shows 100% but the house is pulling from the grid instead. Almost always a CT clamp installed in the wrong direction or eco mode turned off. One of the fastest fixes — usually resolved in the diagnostic session.

Diagnostic guide →
Click of death

Inverter relay clicking rapidly and failing to connect to the grid. It is usually high grid voltage rather than a dead inverter, and the event log shows which. Where the relay itself has failed, it needs an on-site repair or inverter replacement. With GivEnergy Ltd in administration there is no manufacturer replacement to claim, so we confirm the repair or replacement cost in writing before any work starts.

Diagnostic guide →
BMS Comm Fail

Battery and inverter can't communicate. Can be a cable issue, a BMS fault, or a firmware mismatch between inverter and battery. Diagnosed remotely via error logs — may require an on-site visit for cable or BMS repair.

Diagnostic guide →
Red status light

Flashing red on a Gen 1 or Gen 2 battery means very low charge, not a fault. A solid red status light on the inverter or battery means a fault that needs investigating: inverter isolation failure, grid overvoltage, a GFCI fault or battery under-voltage. Note the colour, then check the event log. Some faults clear with a restart; others need hardware attention.

Diagnostic guide →
Firmware update problems

Settings reset after firmware update, battery capacity reduced, SOC readings jumping, or system behaviour changed unexpectedly. GivEnergy firmware updates can alter system behaviour — we audit the configuration and restore correct settings.

Diagnostic guide →
EPS not working in power cuts

Battery backup should power the house during an outage but doesn't activate. Usually an EPS configuration issue, an incorrect wiring setup, or the EPS function not being enabled at commissioning. May need an on-site check of the switchover wiring.

Diagnostic guide →
Settings changing themselves

Charge schedules, eco mode, or export settings reverting to defaults or changing without your input. Usually something else with control of the inverter: an Axle Energy grid event, a supplier's smart tariff, the Smart Scheduler or Home Assistant, or a firmware update resetting preferences. Axle admits settings are sometimes not put back after an event.

Diagnostic guide →
Solar not generating

Panels on the roof but zero or very low generation showing. Could be a DC isolator left off, an inverter fault, a string failure, or simply poor weather misinterpreted as a fault. A remote diagnostic compares your output against expected performance for your location.

Diagnostic guide →
All GivEnergy problem guides GivEnergy fault codes
Services

GivEnergy services across Yorkshire

On-site services cover Yorkshire and surrounding areas. Remote diagnostics and configuration support are available nationwide.

Remote Diagnostic

30–45 minute engineer session. We access your GivEnergy portal, review fault logs, check settings, and identify the issue. Written action plan with next steps. Resolves most battery and configuration faults without a site visit. Free — £125 only if we fix it remotely.

Remote diagnostic →
On-Site Repair

GivEnergy inverter, battery, and wiring faults that need hands-on attention. Click of death relay repair, battery comms cable replacement, DC isolator issues, earthing faults. Across Yorkshire from our Leeds base. From £295.

On-site repair →
Inverter Replacement

Supply, decommission, install, and commission a replacement GivEnergy inverter. Like-for-like or upgrade to Gen 3. Includes the DNO paperwork, settings migration, and monitoring setup. From £1,495.

Inverter replacement →
Warranty Route Review

A claim against GivEnergy Ltd is no longer possible. The manufacturer is in administration and no further hardware warranties are being honoured. We diagnose the fault and help you evidence the routes that may still be open: installer workmanship cover, an insurance-backed guarantee, Section 75, or MCS Consumer Code. We cannot promise any of them will pay out.

Warranty routes →
EPS Installation

GivEnergy EPS (Emergency Power Supply) setup and retrofit. Enables your battery to power the house during grid outages. Includes switchover wiring, configuration, and testing. Available on most GivEnergy hybrid inverters.

EPS installation →
Annual Maintenance

Yearly GivEnergy health check — generation performance review, battery cycle analysis, firmware audit, settings verification, and written report. Catches configuration drift and firmware issues before they cost you money. From £195.

Annual maintenance →
Installer support

GivEnergy installer gone bust?

Many GivEnergy systems in Yorkshire were installed by companies that have since closed down. Snug Energy (Doncaster, liquidated December 2025) and All Seasons Energy (Sheffield, liquidated January 2026) both installed significant numbers of GivEnergy systems across the region. If your installer has gone bust, we can still repair and support the system.

1
Check whose name your GivEnergy monitoring account is in

The app and portal are run by GivEnergy Software Ltd, a separate company that was not part of the administration and is still trading. GivEnergy transfers are now done between customers in the app. The current owner updates the GivEnergy app, logs in, taps the account button at the top right of the home page, chooses Transfer Hardware and enters the new owner's email address. The new owner accepts from the email they receive. If your installer has gone or cannot help, another installer can request access at givenergy.cloud/temporary-access. The account owner approves the request, and that installer can then help as the original could. GivEnergy monitoring transfer guide →

2
Check which warranty routes are left

The manufacturer warranty was with GivEnergy Ltd: 12 years on systems installed from 11 September 2023, and before that 5 years on inverters (10 with a paid extended warranty; your paperwork shows which) and 10 years at 70% capacity on batteries. That route has closed. The manufacturer entered administration on 9 April 2026 and no further hardware warranties are being honoured, whether or not your installer is still trading. What may be left is installer workmanship cover, an insurance-backed guarantee, Section 75, or MCS Consumer Code redress. GivEnergy warranty routes →

3
Get independent ongoing support

You don't need the original installer for repairs, configuration, firmware updates, or maintenance. We provide full independent GivEnergy support across Yorkshire. System Recovery service →

Snug Energy guide → All Seasons Energy guide → All bust installer guides →
Towns we cover

GivEnergy support across Yorkshire

We're based in Leeds and cover the full region for on-site GivEnergy repairs. Remote diagnostics and configuration support are available nationwide. Here's what we see in each town.

GivEnergy in Barnsley

Around Barnsley the solar is usually older than the storage: panels and a string inverter from the Feed-in Tariff years, with a GivEnergy battery added later on the AC side. Most faults sit at that join, in the CT clamp's cable and direction, the export limit and the operating mode. Done properly, the Feed-in Tariff generation meter carries on measuring what the panels produce, exactly as before.

Barnsley Council lists 18 conservation areas across the borough, only three of them in the town itself. Elsecar's adopted Supplementary Planning Document asks for restraint on external wiring runs on principal elevations, so a cable route from a garage inverter is planned before anyone drills.

Also covers: Dodworth, Penistone, Wombwell, Hoyland, Darton, Royston, Cudworth, Elsecar, Cawthorne, Darfield, Worsbrough

See Barnsley →
GivEnergy in Sheffield

All Seasons Energy Ltd of Sheffield entered voluntary liquidation in January 2026, months before GivEnergy Ltd's administration in April, so some owners lost their installer and the manufacturer in the same year. Where the installer has gone, another installer can request access at givenergy.cloud/temporary-access, and the account owner approves it.

Sheffield is built on hills, so roof aspect changes street by street. A west- or north-facing slope, or a roof under mature trees, needs a charge schedule built from its own generation history, with winter and summer set separately. For work on the roof itself, Sheffield City Council's guidance says a house in the Nether Edge or Broomhill conservation areas may carry an Article 4 Direction, in which case panels on a roof slope fronting a highway need planning permission.

Also covers: Hillsborough, Ecclesall, Crookes, Walkley, Dore, Totley, Chapeltown, Stocksbridge

See Sheffield →
GivEnergy in Leeds

Largest GivEnergy install base in our coverage area. The 2022–2023 energy crisis drove a huge wave of battery installations across Leeds — many by national chains that have since scaled back or closed. GivEnergy All-in-One units and Gen 3 hybrids are common on newer installs across Headingley, Roundhay, and Horsforth. Solarplicity's former customers in Leeds are also discovering GivEnergy systems they inherited from council schemes.

Also covers: Headingley, Horsforth, Roundhay, Morley, Pudsey, Guiseley, Otley, Garforth

See GivEnergy in Leeds →
GivEnergy in Wakefield

A large GivEnergy base, especially on the newer housing estates in Castleford and Pontefract, where many new builds were fitted with solar and a battery as standard. Common issues: charge schedules not aligned to Octopus Flux or Intelligent Go tariffs, and EPS configurations that were never tested after installation.

Also covers: Ossett, Horbury, Normanton, Castleford, Pontefract, Featherstone

See GivEnergy in Wakefield →
GivEnergy in Doncaster

Snug Energy was headquartered in Doncaster and installed significant numbers of GivEnergy systems before their liquidation in December 2025. Many of these are recent installs with modern GivEnergy hybrid inverters and batteries. The hardware is fine but the systems need a configuration audit and a new support relationship.

Also covers: Mexborough, Conisbrough, Thorne, Hatfield, Bentley, Askern, Tickhill
Rotherham

Mix of GivEnergy battery retrofits on older solar systems and new combined solar-plus-battery installations. Common pattern: homeowner adds a GivEnergy battery to an existing Fronius or SMA string inverter but the AC coupling configuration isn't optimised, leading to the battery not charging from solar properly.

Also covers: Rawmarsh, Wath, Maltby, Wickersley, Bramley, Swinton, Kilnhurst

See Rotherham →
GivEnergy in Bradford

Census 2021 puts 33% of the district's 209,867 households in terraced housing, and in the older stone-built stock solid walls with no cavity are the normal case in our experience. The wall decides where the inverter and battery can go, so the cable route and roof-space entry are settled before the visit. Thick stone is also unkind to WiFi and a common reason the app shows offline, though the system usually keeps running, so check the inverter's own screen. If the dongle won't connect, we can set it up on site, from £195, with a WiFi extender an extra £75 if the signal doesn't reach.

Bradford Council lists 60 conservation areas across the district. Designation matters when a roof covering has to come off, not when a battery in the cellar is diagnosed or an inverter is swapped for an equivalent.

Also covers: Shipley, Bingley, Keighley, Ilkley, Baildon, Queensbury, Thornton, Idle, Eccleshill, Manningham, Allerton

See Bradford →
GivEnergy in Huddersfield

In the Colne and Holme valleys shading arrives earlier and leaves later than on flat ground, so a system can look underperforming when the site, not the hardware, is the reason. The valleys also run colder than the town, and cold battery cells hold less and charge more slowly, which is physics rather than a fault. We set the charge window and the battery reserve to the generation the roof actually gets.

Access shapes the visit more than roof pitch. Kirklees Council's Golcar appraisal notes that the earlier weavers' cottages front directly onto the highway with no garden. Where the top storey was built as a loomshop, open to the roof, there is no loft for a cable run, so we plan for an internal wall or a cellar. Golcar, Linthwaite and Milnsbridge are all conservation areas.

Also covers: Golcar, Linthwaite, Milnsbridge, Slaithwaite, Marsden, Holmfirth, Meltham, Mirfield, Dewsbury, Batley, Edgerton

See Huddersfield →
GivEnergy in York

York sees a higher proportion of SolarEdge and Enphase than we meet elsewhere in Yorkshire, so a GivEnergy battery is often AC-coupled to another maker's array and reports to a second portal; when the two disagree, the CT clamp position is usually why. Newer estates around Haxby, Strensall and Huntington increasingly come with solar and a battery as standard, and their faults are mostly settings: a charge schedule never matched to the occupier's tariff, or a CT clamp fitted wrongly during the build.

Planning rarely touches our work. City of York Council's solar guidance requires permission for equipment on a wall fronting a highway in a conservation area, and a listed building needs listed building consent before any work starts. In an unlisted house, a battery or an inverter indoors is not a planning matter.

Also covers: Haxby, Strensall, Bishopthorpe, Copmanthorpe, Poppleton, Huntington, Stamford Bridge

See York →
Harrogate

Affluent area with larger GivEnergy systems — 5kW+ inverters with multiple battery stacks are common. Higher battery uptake and more complex tariff optimisation requirements. Many Harrogate homeowners are on Octopus Flux or Intelligent Go and want their GivEnergy system configured to maximise savings, which requires careful charge schedule and export limit setup.

Also covers: Knaresborough, Ripon, Boroughbridge, Pateley Bridge, Nidderdale

See Harrogate →
Hull

Growing GivEnergy battery market on the flat-terrain housing stock that gets good solar yield. Many GivEnergy systems in Hull were installed by national chains rather than local companies — and the aftercare has been minimal. Common issues: portal never connected to WiFi, battery never configured for the homeowner's tariff, and EPS never enabled despite being promised.

Also covers: Hessle, Cottingham, Anlaby, Brough, Willerby, Beverley

See Hull →
Scarborough & East Coast

The East Yorkshire and North Yorkshire coast has a distinct GivEnergy profile — retirement properties, holiday homes, and second homes with batteries that sit uncycled for weeks. Monitoring goes offline while properties are empty, batteries develop SOC drift, and coastal salt air corrodes external connections faster than inland. Most installers who fitted these systems no longer travel to the coast for aftercare.

Also covers: Bridlington, Whitby, Filey, Flamborough, Pickering, Malton, Hornsea, Withernsea, Driffield Solar repair in Scarborough → · Solar repair in Bridlington →
Middlesbrough & Teesside

Teesside's GivEnergy install base is almost entirely battery retrofits on existing FiT-era and government-scheme solar systems. The hardware works — the configuration usually doesn't. Charge schedules never aligned to tariffs, eco mode left disabled, CT clamps on the wrong cable. Coastal and estuary properties in Redcar, Saltburn, and Hartlepool face additional salt corrosion on the solar side that reduces generation into the battery.

Also covers: Stockton, Darlington, Redcar, Hartlepool, Yarm, Guisborough, Bishop Auckland

Outside Yorkshire? Remote GivEnergy diagnostics and configuration support are available UK-wide. Book a remote diagnostic →

Configuration

GivEnergy configuration and setup support

Many GivEnergy problems aren't faults — they're configuration issues. The system is working correctly but the settings aren't right for your tariff, usage pattern, or goals. We optimise GivEnergy systems for maximum savings.

Charge schedule setup

Configure overnight charging windows to match your cheap-rate tariff. Octopus Go, Intelligent Go, Flux, Economy 7, and other time-of-use tariffs.

Charge schedule guide →
Tariff optimisation

Get your GivEnergy system earning maximum value from your tariff — import at cheap rate, export at peak, and self-consume in between.

Tariff optimisation guide →
Eco mode

Eco mode controls whether the battery charges from solar and discharges to the house. Most GivEnergy battery problems start with eco mode being turned off or misconfigured.

Eco mode guide →
CT clamp direction

The CT clamp tells the inverter which way electricity is flowing. If it's on backwards, the system imports when it should export. One of the most common installation errors we fix.

CT clamp guide →
Export limit settings

G99 export limits, DNO restrictions, and how to check your GivEnergy system is configured correctly for your grid connection approval.

Export limit guide →
WiFi and monitoring setup

Connect your GivEnergy to WiFi, set up the monitoring portal, install the app, and get visibility of your system's generation and battery performance. If the guide doesn't get it connected, we can set it up on site, from £195.

WiFi setup guide →
All configuration guides All setup guides
Products

GivEnergy products we support

We diagnose, repair, configure, and maintain the full GivEnergy product range, including the older models that now have no manufacturer support behind them.

GivEnergy Gen 3 Hybrid Inverter

The latest generation hybrid inverter: 3.6kW and 5.0kW models for the low-voltage batteries, plus 8.0kW and 10.0kW high-voltage (HV) models from 2025. Supports DC-coupled battery storage and EPS. GivEnergy also made three-phase HV hybrids from 6kW to 20kW. Common issues: WiFi dongle connectivity, and charge schedule behaviour differences from Gen 2.

Gen 3 guide →
GivEnergy All-in-One

Integrated inverter and battery in a single unit. Compact and popular on smaller installations. Common issues: gateway communication problems, AIO going offline, and battery module imbalance on multi-module units.

All-in-One guide →
GivEnergy Battery Storage

Low-voltage modules from 2.6 kWh to 9.5 kWh, up to five in one stack, plus the high-voltage stack kits. Common issues: BMS communication faults, BMS under-voltage warnings, cell imbalance requiring recalibration, and capacity degradation on older units.

Battery guide →
GivEnergy EV Charger

The 7 kW GivEnergy EV charger, integrated with the inverter and battery. Common issues: solar diversion not working, charger not communicating with inverter, and scheduling conflicts with battery charge windows.

EV charger guide →
Since April 2026

What GivEnergy’s administration changed for Yorkshire owners

GivEnergy Ltd, which manufactured the hardware, entered administration on 9 April 2026 and ceased trading. Across Yorkshire it is the question we are asked more than any other, so it is worth setting out plainly.

The manufacturer route is gone

No one is left at GivEnergy Ltd to receive a warranty claim. That loss is permanent, and no engineer can restore it.

The kit itself is fine

A Gen 2 hybrid runs as it always did. Charging, settings and fault-finding are all unaffected by the company’s collapse.

The app belongs to a different company

GivEnergy Software Limited, company 14899764, runs the app and portal, was left out of the appointment and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). Since May 2026 remote access has sat behind a paid tier, while the free app reads and controls the system over your own local network. See the full record.

What the cloud change means →
Other cover may still stand

Depending how the system was bought, an installer’s workmanship guarantee, an insurance-backed guarantee, Section 75 on a card purchase or the MCS Consumer Code may each still apply.

Where the warranty stands →

A working app proves nothing at all about a hardware warranty, which is the single most common misunderstanding we deal with. The corporate detail sits on the GivEnergy administration page.

Grid connection

The paperwork behind a GivEnergy install

Storage is a grid connection as well as a battery, and which route applies depends on the size of the system rather than the postcode. These are the national thresholds and they read the same in Yorkshire as anywhere else in Great Britain.

G98 — connect and notify

G98 covers systems up to 16 A per phase, which is 3.68 kW on a single-phase supply and 11.04 kW on three-phase. Such a system is reported to the network operator once it is commissioned. Anything bigger is always G99, even with export limited: a 5 kW inverter limited to 3.68 kW is still G99, never G98.

G99 — apply, then connect

Above the G98 limits the approval has to be in hand before the system energises. Typical cases are larger inverters, or a battery inverter added to existing solar that takes the total past 16 A per phase.

On a system that has changed hands more than once, it is frequently unclear whether the connection was ever notified. Establishing that before any change to inverter capacity is a great deal cheaper than establishing it afterwards.

We handle the notification and variation paperwork as part of a replacement. G98 vs G99 explained → · DNO application support →

FAQ

GivEnergy repair questions

A free remote diagnostic identifies most faults without a site visit. On-site repair visits start from £295. Inverter replacement starts from £1,495 (supply and fit). Battery diagnostics and recalibration are quoted after the initial diagnostic. All costs are confirmed in writing before work begins — no call-out fees and no surprises. See full pricing →
In most cases, yes. GivEnergy battery charging faults are usually caused by incorrect settings, firmware issues, or charge schedule misconfiguration — all of which can be diagnosed and often resolved remotely. Common causes include eco mode being disabled, the battery state of charge being set incorrectly, a firmware update resetting charge windows, or a CT clamp reading the wrong direction. A remote diagnostic is free and identifies the root cause; if we can fix it in that session it's £125 (you only pay if we fix it), otherwise you get a clear action plan.
No, GivEnergy systems can be repaired and maintained by any qualified solar engineer. You do not need to use the original installer or a GivEnergy-approved installer for diagnostic, repair, or configuration work. If your original installer has closed down, gone bust, or is unresponsive, we can still repair and maintain the system and review which warranty routes are still open to you. The app and portal are run by GivEnergy Software Ltd, a separate company that sits outside the administration and is still trading, so the current owner can transfer the account in the app, and another installer can request access at givenergy.cloud/temporary-access for the account owner to approve.
Remote diagnostics are usually available within 24–48 hours of booking. On-site visits across Yorkshire are typically within a week — faster for urgent faults. We are based in Leeds, so Leeds and the nearby towns of Wakefield, Bradford, Huddersfield, Harrogate, and York get the shortest response times. Barnsley, Sheffield, Doncaster, and Rotherham across South Yorkshire are also within our core coverage area.
Not necessarily: a GivEnergy system showing offline in the portal or app usually means the WiFi dongle has lost its connection to your router, not that the inverter or battery has failed. It's often only the data that isn't reaching the cloud: the system usually keeps running, so check the inverter's own screen. Common causes include a router restart, WiFi password change, dongle firmware issue, or the dongle simply losing its WiFi connection. Our WiFi dongle setup guide takes you through reconnecting it, and if the dongle still won't reconnect, we can set it up on site, from £195.
Not against GivEnergy Ltd. Before the administration, GivEnergy's 12-year warranty covered inverters and batteries on systems installed from 11 September 2023. Systems installed earlier had 5 years on inverters, or 10 years with a paid extended warranty (your paperwork shows which), and 10 years at 70% capacity on batteries. We handled claims directly with the manufacturer. That route has closed: GivEnergy Ltd entered administration on 9 April 2026, ceased trading, and the administrator has confirmed no further hardware warranties will be honoured. There is no support desk to escalate to and no replacement units being shipped. The routes that may still be open are workmanship cover from your installer if they are still trading, an insurance-backed guarantee, Section 75 if you paid by credit card, and MCS Consumer Code redress. We can diagnose the fault and put the evidence pack together for whichever route applies to you. We cannot promise any of them will pay out. GivEnergy warranty routes →
The most common GivEnergy faults we diagnose across Yorkshire are: battery not charging overnight (usually a settings or firmware issue), portal showing offline (WiFi dongle disconnection), system importing from grid when it shouldn't be (CT clamp direction or eco mode misconfiguration), battery not discharging during peak hours (charge schedule or tariff settings), and the click of death (rapid relay clicking, usually high grid voltage; a relay that has genuinely failed needs hands on the unit). Most of these are resolved remotely. A failed relay, other physical inverter faults and WiFi setup need an on-site visit.

Book GivEnergy support

Tell us what's happening with your GivEnergy system and we'll confirm the right service — remote diagnostic, on-site repair, or configuration support. Most faults are identified in a single remote session.

  • Free remote diagnostic · no fix, no fee
  • On-site repair — from £295 · Yorkshire
  • Written action plan after every diagnostic

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Call 07944 877 329 Book free diagnostic