Fantastic service, I would highly recommend. From first contact my solar issue was resolved within 2 days. Wouldn't use anyone else.
Jackie Howell · Jul 2026 Google
Status guide · GivEnergy cloud
The GivEnergy cloud is still running. Here is where it stands.
The portal and app are operated by GivEnergy Software Ltd, which continues trading while GivEnergy Ltd, the residential hardware company, is in administration. Remote access moved to a paid subscription tier in May 2026. This page is the present-tense picture: what still works, what now costs money, what depends on the cloud, and what is sensible to do while everything is still up. Last reviewed July 2026.
Free remote diagnostic pay only if we fix it — from £95 if remediable remotely
- Independent of every GivEnergy group company
- Entity-precise: who is in administration and who is not
- Free remote diagnostic for monitoring and account problems
Monitoring or account trouble?
Portal not updating, app locked behind a tier you did not expect, or an installer-held account you cannot access. We diagnose monitoring and account problems remotely, and tell you the cause in writing.
Book the free diagnosticMonitoring transfer guideSame-day remote sessions in most cases
Written findings after every session
Not affiliated with GivEnergy — independent
Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.
Mr Machin · May 2026
Great service. Got our Givenergy battery back online remotely when others said it needed an onsite visit. Ron resolved the issue within about an hour of my email. Brilliant service.
adam mitchinson · Jul 2026 Google
Brilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!
GEOFFREY EADE · Jul 2026 Trustpilot
What an Amazing service and so helpful . I have had problems with a faulty GivEnergy inverter and Ron has been so diligent in investigating and reporting on it . I’d give him more than 5 stars if I could for his help in diagnosis and potential solution. Thoroughly recommend .
Penny Ribbeck · Jul 2026 Google
Our SolarEdge PV system with LG batteries had its first hiccup after 8 years of hard work. The Inverter failed. Fortunately I found Solar-Tech-Support who diagnosed the problem very quickly, ordered a replacement unit and fitted it shortly after we received the unit from SolarEdge. Very thorough and professional approach. Thank you, a solid 5 star recommendation.
Les Bennett · Jun 2026 Google
CURRENT STATUS
July 2026
The four facts that matter
Entity names matter here, because the group did not fail as one company.
Cloud
The cloud is up, run by a trading company
GivEnergy Software Ltd operates the portal and apps. It was not placed in administration and continues trading. The cloud has not shut down.
Pricing
Remote access is now a subscription
From May 2026, remote app and portal access, historic data, automation and API integrations sit behind a monthly paid tier. Free access is limited to the local network.
Administration
GivEnergy Ltd is in administration
The residential hardware entity entered administration on 9 April 2026 and ceased trading. That affects hardware warranties and support, not the cloud itself — the full record is on our administration page.
Hardware
Your system runs on local firmware
Solar charging, battery discharge, EPS backup and stored schedules all execute locally. The cloud adds monitoring, automation and remote control on top; it does not keep the lights on.
DEPENDENCIES
What needs the cloud
What depends on the cloud, and what does not
Worth knowing before you decide whether the subscription matters to you, and what an outage would actually cost you.
Local
Keeps working without the cloud
Solar generation and charging. Battery discharge to house load. EPS backup in a power cut. Charge schedules already stored on the inverter. BMS safety protections. None of these need an internet connection.
Cloud-side
Stops without the cloud
Remote monitoring and the app. Historic data beyond the local buffer. Smart-tariff API integrations and automation. Settings changes from your phone. During the October 2025 outage, owners reported losing exactly these — and some reported unexpected system behaviour, so do not assume a clean fallback.
Third party
Local integration options exist
The inverters speak standard local protocols, and third-party tools (Home Assistant integrations, in-home displays such as Predbat) can work with them for owners comfortable with that kind of setup. That is an engineering project rather than a checkbox, and entirely optional while the cloud runs.
WHAT TO DO NOW
While everything is up
Sensible steps while the cloud is running
All free, all reversible, all easier to do now than after a problem.
Access
Own your account
Confirm you have owner-level access to your system in your own name, not only through your installer. If your installer has gone or holds the engineer account, follow the monitoring transfer guide now, while the process still works.
Records
Write your settings down
Charge windows, export limits, mode settings, firmware version. Five minutes with the app, and you can verify your system after any platform change, firmware update or outage — and prove what changed if something goes wrong.
Costs
Decide on the subscription deliberately
Check which tier your account is on and what your system actually uses. If you rely on smart-tariff optimisation, the subscription is probably worth it; if you glance at the app twice a month, the free local tier may be enough.
Watch
Watch the entity that matters
The future of the cloud rests with GivEnergy Software Ltd, not the company in administration. We keep the administration page updated as the verifiable facts change.
CONTINGENCY
If it ever shuts down
If the cloud ever does go away
Not a prediction. A contingency note, because owners keep asking.
Hardware
Your system keeps running
Everything in the local column above carries on: generation, charging, discharge, EPS, stored schedules. A cloud shutdown is a monitoring and control problem, not a power problem.
Support
Independent support does not depend on the portal
We diagnose remotely through the portal while it runs, and on site through the inverter's local interfaces when that is the right tool. If the cloud ever goes, the on-site and local routes remain. The free remote diagnostic stays free either way, and fixes stay from £95, charged only if we fix it.
Do not
Do not rip out working hardware
Replacing a working battery and inverter is a five-figure spend for most systems, and a cloud problem does not justify it. The legitimate reasons to switch are an unrepairable fault, or an upgrade you planned anyway. For everything else, keep the hardware and solve the monitoring question separately.
GivEnergy cloud questions
Not as of July 2026. The cloud, portal and app are run by GivEnergy Software Ltd, a separate group company that was not placed in administration and continues trading. What has changed is the pricing: remote access moved to a paid subscription tier from May 2026. The company in administration is GivEnergy Ltd, the residential hardware entity — see our administration page for the verifiable record.
The core functions will, yes. Your inverter and battery run on local firmware: solar charging, discharge to house load, EPS backup in a power cut, and any locally stored charge schedule all work without a cloud connection. What depends on the cloud is remote monitoring, historical data, automation, smart-tariff API integrations and app-based settings changes. During the October 2025 outage some owners also reported unexpected behaviour, so treat graceful degradation as likely rather than guaranteed.
Since May 2026, remote app and portal access, historic data, automation and API integrations sit behind a monthly subscription, with free access limited to your local network. If you rely on smart-tariff integrations or remote monitoring, that is now a running cost. Check which tier your account is on, and if your system was set up by an installer who has since disappeared, sort the account ownership out now — our monitoring transfer guide covers it.
Three things. First, confirm you have owner-level access to your own account, not just through your installer. Second, note down your system settings and charge schedules, so you can verify them after any firmware or platform change. Third, decide whether the subscription is worth it for your usage, and check what your system does on the free local tier. None of this costs anything, and all of it puts you in a better position whatever happens next.
Nothing to find out where you stand. The remote diagnostic is free, and anything we can fix remotely is from £95, charged only if we fix it. Account and monitoring-transfer work is quoted in writing where it goes beyond the free assessment, and on-site visits start from £295, always agreed before an engineer travels.
Usually the same day for the remote session. Portal and monitoring problems are well suited to remote diagnosis: we establish whether the fault is cloud-side, account-side, dongle firmware or local network, and you get a written summary of the cause and the fix straight after. If hardware is implicated, we tell you before anything is booked or charged.
Unsure where your system stands?
Tell us what you are seeing — portal behaviour, tier prompts, an account you cannot access, or monitoring that has gone quiet. We will identify the cause and give you the fix in writing, starting with a free remote session.
GivEnergy support — STS
GivEnergy problems? No fix, no fee.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £95 if we fix it, free if we don’t.
Ronald Director, Solar Tech Support
Remote first — most GivEnergy faults are solved without a site visit
Every GivEnergy unit — Hybrid, AC, AIO and three-phase inverters & batteries
Engineer-led — a direct line to someone who knows the kit inside out
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