Amazing! I was having trouble with a flat GivEnergy battery and solar panels not working. I contacted through WhatsApp and we managed to get it all sorted within a couple of days! Super fast service. I can’t thank you enough for your help when my installer didn’t want to know and GivEnergy has gone in to administration! I know where to go if anything happens again!
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration. So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.
Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.
Great service from STS after a power cut and brownout left my GivEnergy inverters effectively useless. After filling the enquiry form out I was promptly given clear instructions by email explaining how to run their diagnostic software and they were working remotely in minutes. Soon after my inverters were back running again. Very helpful and knowledgeable people - thank you.
Givenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.
Victron is not a single-box brand. There is no setup wizard that does it all in ten minutes. The inverter-charger, the MPPT controller, the battery monitor and the Cerbo GX are separate products that each need configuring and then integrating, which is exactly why so many systems end up half-commissioned. The two jobs that catch people out are commissioning a MultiPlus-II for a UK grid-connected ESS, and getting VictronConnect and VRM monitoring working from scratch.
On the MultiPlus-II the order matters. You set the country code and AC input limit in VEConfigure, add the ESS assistant (without it the unit just passes grid through and never charges the battery from solar), select the right UK grid code (G98 up to 3.68kW single-phase or 11.04kW three-phase, G99 above that), then enable DVCC on the Cerbo GX so the battery BMS controls the charge limits. Skip a step and the system underperforms or refuses to charge. The monitoring side has its own snags: VictronConnect Bluetooth only allows one connection at a time and cannot install assistants, the Cerbo GX WiFi antenna is weak so Ethernet is far more reliable, and VRM only works with a GX device claimed to your account by its portal ID.
Because Victron exposes nearly everything through VEConfigure and the VRM remote console, most of this can be done with us guiding you, no installer visit required. Remote commissioning or VRM setup is a fixed £145 once the Cerbo GX is online. WiFi isn't remote work: if the Cerbo GX isn't on your WiFi yet, or has dropped off it, we can set it up on site, from £195. If a system that was working has stopped, or a wrong setting is causing a fault, the remote diagnostic is free and you pay £125 only if we fix it. Where a job genuinely needs hands on site, such as an MK3-USB firmware recovery, it is quoted before anything is booked.
Each topic links through to an engineer-led step-by-step guide.
Commissioning a MultiPlus-II for a UK grid-connected ESS needs VEConfigure, the ESS assistant, correct grid-code selection, and proper DVCC…
See MultiPlus-II commissioningSetting up Victron monitoring has two layers: VictronConnect for local Bluetooth access to each device, and VRM for remote cloud monitoring…
See VictronConnect & VRM setupTell us what's happening with your Victron system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session. We don't set up or diagnose WiFi remotely or over the phone: it's quicker and more reliable done on site.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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