I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.
Solar system recovery when everything has stopped working
- Same-day triage available
- All 19 brands covered
- No open-ended bills — fixed scope before any engineer visit
Inherited a dead or orphaned solar system, or lost your installer? We get it documented, diagnosed, and generating again — whatever brand it is.
Start recoveryNeed emergency repair instead?After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.
I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.
Absolutely wonderful support. I have a GivEnergy system that was installed in 2022, and a firmware update was flagged in the app, so I proceeded to update the software .... and immediately regretted it, as my inverter came up with an error, and was not working at all! With no GivEnergy support available, and my installer saying there was nothing he could do, I googled help, and found Ron. What a stroke of good luck! Submitted an on line enquiry late morning, and received phone call just after 5 pm, and later that evening Ron was able to supply me with old firmware no longer available on the GivEnergy web site. I was then able to update the firmware using a GivEnergy youtube video as reference, and hey presto the system was back up and running. One further slight adjustment by Ron and we are back normal. What a relief. I have no hesitation in recommending Solar Tech Support if you have a problem. Great service! And if you are a GivEnergy system owner, whatever you do, DO NOT UPDATE FIRMWARE!
Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
What total failure looks like
Book system recovery if any of these match your situation.
Inverter is powered on but producing 0W — no output from any string or battery discharge
Won't charge from solar or grid. BMS may be locked out or communication between inverter and battery lost
Won't clear after multiple restarts — indicating a hardware or firmware-level failure rather than a temporary trip
Firmware corruption or a failed update has bricked the inverter or battery controller. System won't start at all
Hasn't worked since the installer left or went bust. May need full recommissioning from scratch
No display, no communication, no response to restart attempts. Possible internal hardware failure or blown component
When you need system recovery
System recovery is for situations where the system is broken or abandoned, not just underperforming.
System was left incomplete, misconfigured, or never properly commissioned. No handover documentation. No one to call when something goes wrong.
Installation doesn't meet UK Building Regulations. No MCS certification. System may be unsafe or uninsurable. See installer gone bust for your options.
Various engineers have tried to fix the system but left it in a worse state. Incorrect configurations, poor documentation, conflicting settings from different attempted fixes.
Your system has been down for weeks or months while you tried to get support. No one has been able to diagnose or fix it. Complete system reset and recommissioning needed.
New battery or battery expansion added but never properly set up, tested, or balanced. System won't charge the battery or BMS is throwing constant warnings.
You have no visibility into what your system is doing. Can't see generation, battery status, or alerts. System may have been broken for months and you didn't know.
See also: Warranty claim support — if your system failed within warranty, we can help gather evidence and documentation needed for a manufacturer claim.
What system recovery involves
Physical inspection of all components — panels, inverter, battery, wiring, earthing, isolators, monitoring. Photograph all connections and settings. Pull complete system logs and firmware versions. Create a baseline of what we're working with.
Cross-reference system with relevant standards and the original design spec (if available). Flag any safety issues, regulatory breaches, or settings drift. Identify which faults are hardware-level and which can be fixed remotely.
Detailed report listing all issues in priority order. Separate safety-critical work from performance improvements. Fixed-price quote for each phase. You approve the scope and budget before any work begins.
Execute the approved scope: replace failed components, reconfigure settings, reprogram firmware, balance battery cells, retest DC strings. Bring the system back to working condition and manufacturer specification.
Verify all work with comprehensive testing — inverter efficiency, battery charging/discharging cycles, export registration, fault code clearing, safety shutdowns. Document all results.
Install fresh monitoring account in your name. Verify you have full access and can see all data. Provide complete documentation: system spec sheet, inverter manual, battery manual, commissioning certificate, and contact details for ongoing support.
Recovery vs standard repair
Fixes one specific fault. Diagnose a single issue such as an inverter error or panel failure, replace or repair that component, test that the fault is cleared, and leave the rest of the system as-is.
Best for systems that were working well before one component failed.
Complete rebuild and recommission. Full diagnostic audit of all systems, identify all faults and non-compliance, repair or replace everything that's broken, then recommission and test the entire system end to end.
For neglected, abandoned, or previously misconfigured systems that need a fresh start.
When to choose each: Use standard repair if you know the fault (inverter won't start, panel is broken) and the rest of the system is working. Use system recovery if the system has been abandoned, is offline for unknown reasons, was badly installed, or multiple problems have piled up. See solar system repair for single-fault pricing.
How system recovery works
Tell us what's happened — no generation, fault codes, won't boot, etc. Note any error messages from the inverter display or monitoring app. We'll confirm same-day availability.
We gather system logs, review the fault history, and understand the failure sequence. If monitoring access is available, we review the full event log. We then form a diagnosis.
Where safe to do so, we attempt remote recovery — settings reset, firmware reload, BMS recalibration, CT clamp correction. Many total failures are caused by settings corruption or firmware issues that are recoverable remotely.
If remote recovery doesn't resolve the fault, we give you a precise on-site scope and fixed price before any engineer is booked. You approve the cost before anything moves forward. See solar system repair for on-site pricing.
Frequently asked questions
System failed after installer went quiet?
We'll work through what happened, attempt remote recovery where possible, and give you a fixed-price scope before any engineer visit. Same-day triage availability.
- Same-day triage availability
- Fixed scope before any engineer visit
- Covers all major brands and system types
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Got a solar fault or need a quick answer? Drop us a message — we usually reply within a few minutes. Mon–Fri, 9am–7pm.