I wholeheartedly recommend. Many thanks to Ron. Amazing. Everything is fixed. And I feel safer now that I know where to come for support if anything else happens. I contacted STS for help via their extremely useful website which told me exactly what I had done wrong to require support. My GivEnergy battery had been dead for a while and an attempted firmware update had stopped the inverter. The support was prompt and very professional and over and above what I expected. I was helped every step of the way with clear instructions and e-mail support for questions. The issue was resolved within 24 hours and a technical report produces from log data to share with Octopus to try to get to the bottom of how the original issue occurred. Despite Ron saying that mine was a familiar issue with Octopus Intelligent Flux, this to me was service over and above expectations.
Solar system recovery when everything has stopped working
- Same-day triage available
- All major brands covered
- No open-ended bills — fixed scope before any engineer visit
Inherited a dead or orphaned solar system, or lost your installer? We get it documented, diagnosed, and generating again — whatever brand it is.
Start recoveryNeed emergency repair instead?Just had my whole givenergy system go down. Battery and inverter. Ron sorted me out today 3 hours to get it all sorted. Clear instructions and successful. Could not ask for better. Now that givenergy has gone bust i was concerned as to where to go for help. I have found it and can recommend them to all you givenergy users out there. Off for a cup of coffee now😄
Great service in supplying and fitting an additional GivEnergy battery. Went the extra mile in managing to fit the battery in to a difficult space.
STS were incredibly responsive and helpful In diagnosing an issue with my GivEnergy inverter. Although distance meant it was impractical for me to use them to fully solve the issue, I’m grateful for the help and detail they provided. Don is a real professional gent and a hero in my eyes.
Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.
What an amazing service. They got my solar inverter back up and running after a firmware update went wrong. It is a breath of fresh air to deal with such a professional company.
What total failure looks like
Book system recovery if any of these match your situation.
Inverter is powered on but producing 0W — no output from any string or battery discharge
Won't charge from solar or grid. BMS may be locked out or communication between inverter and battery lost
Won't clear after multiple restarts — indicating a hardware or firmware-level failure rather than a temporary trip
Firmware corruption or a failed update has bricked the inverter or battery controller. System won't start at all
Hasn't worked since the installer left or went bust. May need full recommissioning from scratch
No display, no communication, no response to restart attempts. Possible internal hardware failure or blown component
When you need system recovery
System recovery is for situations where the system is broken or abandoned, not just underperforming.
System was left incomplete, misconfigured, or never properly commissioned. No handover documentation. No one to call when something goes wrong.
Installation doesn't meet UK Building Regulations. No MCS certification. System may be unsafe or uninsurable. See installer gone bust for your options.
Various engineers have tried to fix the system but left it in a worse state. Incorrect configurations, poor documentation, conflicting settings from different attempted fixes.
Your system has been down for weeks or months while you tried to get support. No one has been able to diagnose or fix it. Complete system reset and recommissioning needed.
New battery or battery expansion added but never properly set up, tested, or balanced. System won't charge the battery or BMS is throwing constant warnings.
You have no visibility into what your system is doing. Can't see generation, battery status, or alerts. System may have been broken for months and you didn't know.
See also: Warranty claim support — if your system failed within warranty, we can help gather evidence and documentation needed for a manufacturer claim.
What system recovery involves
Physical inspection of all components — panels, inverter, battery, wiring, earthing, isolators, monitoring. Photograph all connections and settings. Pull complete system logs and firmware versions. Create a baseline of what we're working with.
Cross-reference system with relevant standards and the original design spec (if available). Flag any safety issues, regulatory breaches, or settings drift. Identify which faults are hardware-level and which can be fixed remotely.
Detailed report listing all issues in priority order. Separate safety-critical work from performance improvements. Fixed-price quote for each phase. You approve the scope and budget before any work begins.
Execute the approved scope: replace failed components, reconfigure settings, reprogram firmware, balance battery cells, retest DC strings. Bring the system back to working condition and manufacturer specification.
Verify all work with comprehensive testing — inverter efficiency, battery charging/discharging cycles, export registration, fault code clearing, safety shutdowns. Document all results.
Install fresh monitoring account in your name (GivEnergy: the current owner transfers it in the app). Verify you have full access and can see all data. Provide complete documentation: system spec sheet, inverter manual, battery manual, commissioning certificate, and contact details for ongoing support.
Recovery vs standard repair
Fixes one specific fault. Diagnose a single issue such as an inverter error or panel failure, replace or repair that component, test that the fault is cleared, and leave the rest of the system as-is.
Best for systems that were working well before one component failed.
Complete rebuild and recommission. Full diagnostic audit of all systems, identify all faults and non-compliance, repair or replace everything that's broken, then recommission and test the entire system end to end.
For neglected, abandoned, or previously misconfigured systems that need a fresh start.
When to choose each: Use standard repair if you know the fault (inverter won't start, panel is broken) and the rest of the system is working. Use system recovery if the system has been abandoned, is offline for unknown reasons, was badly installed, or multiple problems have piled up. See solar system repair for single-fault pricing.
How system recovery works
Tell us what's happened — no generation, fault codes, won't boot, etc. Note any error messages from the inverter display or monitoring app. We'll confirm same-day availability.
We gather system logs, review the fault history, and understand the failure sequence. If monitoring access is available, we review the full event log. We then form a diagnosis.
Where safe to do so, we attempt remote recovery — settings reset, firmware reload, BMS recalibration, CT clamp correction. Many total failures are caused by settings corruption or firmware issues that are recoverable remotely.
If remote recovery doesn't resolve the fault, we give you a precise on-site scope and fixed price before any engineer is booked. You approve the cost before anything moves forward. See solar system repair for on-site pricing.
Frequently asked questions
System failed after installer went quiet?
We'll work through what happened, attempt remote recovery where possible, and give you a fixed-price scope before any engineer visit. Same-day triage availability.
- Same-day triage availability
- Fixed scope before any engineer visit
- Covers all major brands and system types
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.