Inherited a dead or orphaned solar system, or lost your installer? We get it documented, diagnosed, and generating again — whatever brand it is.
Start recoveryNeed emergency repair instead?Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Book system recovery if any of these match your situation.
Inverter is powered on but producing 0W — no output from any string or battery discharge
Won't charge from solar or grid. BMS may be locked out or communication between inverter and battery lost
Won't clear after multiple restarts — indicating a hardware or firmware-level failure rather than a temporary trip
Firmware corruption or a failed update has bricked the inverter or battery controller. System won't start at all
Hasn't worked since the installer left or went bust. May need full recommissioning from scratch
No display, no communication, no response to restart attempts. Possible internal hardware failure or blown component
System recovery is for situations where the system is broken or abandoned, not just underperforming.
System was left incomplete, misconfigured, or never properly commissioned. No handover documentation. No one to call when something goes wrong.
Installation doesn't meet UK Building Regulations. No MCS certification. System may be unsafe or uninsurable. See installer gone bust for your options.
Various engineers have tried to fix the system but left it in a worse state. Incorrect configurations, poor documentation, conflicting settings from different attempted fixes.
Your system has been down for weeks or months while you tried to get support. No one has been able to diagnose or fix it. Complete system reset and recommissioning needed.
New battery or battery expansion added but never properly set up, tested, or balanced. System won't charge the battery or BMS is throwing constant warnings.
You have no visibility into what your system is doing. Can't see generation, battery status, or alerts. System may have been broken for months and you didn't know.
See also: Warranty claim support — if your system failed within warranty, we can help gather evidence and documentation needed for a manufacturer claim.
Physical inspection of all components — panels, inverter, battery, wiring, earthing, isolators, monitoring. Photograph all connections and settings. Pull complete system logs and firmware versions. Create a baseline of what we're working with.
Cross-reference system with relevant standards and the original design spec (if available). Flag any safety issues, regulatory breaches, or settings drift. Identify which faults are hardware-level and which can be fixed remotely.
Detailed report listing all issues in priority order. Separate safety-critical work from performance improvements. Fixed-price quote for each phase. You approve the scope and budget before any work begins.
Execute the approved scope: replace failed components, reconfigure settings, reprogram firmware, balance battery cells, retest DC strings. Bring the system back to working condition and manufacturer specification.
Verify all work with comprehensive testing — inverter efficiency, battery charging/discharging cycles, export registration, fault code clearing, safety shutdowns. Document all results.
Install fresh monitoring account in your name. Verify you have full access and can see all data. Provide complete documentation: system spec sheet, inverter manual, battery manual, commissioning certificate, and contact details for ongoing support.
Fixes one specific fault. Diagnose a single issue such as an inverter error or panel failure, replace or repair that component, test that the fault is cleared, and leave the rest of the system as-is.
Best for systems that were working well before one component failed.
Complete rebuild and recommission. Full diagnostic audit of all systems, identify all faults and non-compliance, repair or replace everything that's broken, then recommission and test the entire system end to end.
For neglected, abandoned, or previously misconfigured systems that need a fresh start.
When to choose each: Use standard repair if you know the fault (inverter won't start, panel is broken) and the rest of the system is working. Use system recovery if the system has been abandoned, is offline for unknown reasons, was badly installed, or multiple problems have piled up. See solar system repair for single-fault pricing.
Tell us what's happened — no generation, fault codes, won't boot, etc. Note any error messages from the inverter display or monitoring app. We'll confirm same-day availability.
We gather system logs, review the fault history, and understand the failure sequence. If monitoring access is available, we review the full event log. We then form a diagnosis.
Where safe to do so, we attempt remote recovery — settings reset, firmware reload, BMS recalibration, CT clamp correction. Many total failures are caused by settings corruption or firmware issues that are recoverable remotely.
If remote recovery doesn't resolve the fault, we give you a precise on-site scope and fixed price before any engineer is booked. You approve the cost before anything moves forward. See solar system repair for on-site pricing.
We'll work through what happened, attempt remote recovery where possible, and give you a fixed-price scope before any engineer visit. Same-day triage availability.
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