Sunsynk setup & how-to guides

Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.

Any long suffering Givenergy customers are strongly recommended to use solar tech support. They fixed my battery issue in couple of hours.

Great service from STS after a power cut and brownout left my GivEnergy inverters effectively useless. After filling the enquiry form out I was promptly given clear instructions by email explaining how to run their diagnostic software and they were working remotely in minutes. Soon after my inverters were back running again. Very helpful and knowledgeable people - thank you.

My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.

Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.

Had a problem with my GivEnergy battery which had decided to charge and discharge to a very limited extent. From AI, felt that the problem was probably a calibration issue on the Battery Management System, but which I could not fix myself. So contacted Solar Tech Support, and Ron was brilliant in being able to identify, confirm and fix the issue remotely and very speedily. Thoroughly recommend this outfit

Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.

Any long suffering Givenergy customers are strongly recommended to use solar tech support. They fixed my battery issue in couple of hours.

Great service from STS after a power cut and brownout left my GivEnergy inverters effectively useless. After filling the enquiry form out I was promptly given clear instructions by email explaining how to run their diagnostic software and they were working remotely in minutes. Soon after my inverters were back running again. Very helpful and knowledgeable people - thank you.

My old solax packed in and was replaced by solar tech support. I am impressed at the very short time scale, sorted in only 3 days. Some were quoting 2-3 weeks. The old unit and all the packing was taken away.

Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.

Had a problem with my GivEnergy battery which had decided to charge and discharge to a very limited extent. From AI, felt that the problem was probably a calibration issue on the Battery Management System, but which I could not fix myself. So contacted Solar Tech Support, and Ron was brilliant in being able to identify, confirm and fix the issue remotely and very speedily. Thoroughly recommend this outfit