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GivEnergy · Warranty position

The GivEnergy warranty is, in practical terms, no longer being honoured.

GivEnergy Ltd entered administration on 9 April 2026. The administrator has confirmed the company has ceased trading and that no further hardware warranties will be honoured. Your installed system still works — what you have lost is the manufacturer-backed replacement route if something fails. Below is what may still be claimable, and how STS can help.
Free remote diagnostic · pay only if we fix it — from £75
See the administration factsGivEnergy hub
  • Updated for 9 April 2026 administration
  • Independent of GivEnergy Ltd
  • Honest assessment — no marketing of cover
Need a fault diagnosed?

Your GivEnergy system still operates regardless of the warranty position. If something has stopped working, an STS remote diagnostic can identify the cause and quote a repair — on a paid basis, since the manufacturer route is closed.

Book a remote diagnosticBrowse GivEnergy fault guides

We are independent of GivEnergy. We continue to service GivEnergy hardware on a paid basis — the equipment works fine, the manufacturer-backed warranty route is what has gone.

5.0
Rated 5.0 on Google Read all 48 reviews

Ron made more sense in 20 mins than our installer has done over the last 12 months There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution

David · May 2026

I work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS

Craig Daly · Jun 2026 Google

Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.

Ankur Kr. Gupta · Jun 2026 Google

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Tony Deacon · May 2026

Absolutely wonderful support. I have a GivEnergy system that was installed in 2022, and a firmware update was flagged in the app, so I proceeded to update the software .... and immediately regretted it, as my inverter came up with an error, and was not working at all! With no GivEnergy support available, and my installer saying there was nothing he could do, I googled help, and found Ron. What a stroke of good luck! Submitted an on line enquiry late morning, and received phone call just after 5 pm, and later that evening Ron was able to supply me with old firmware no longer available on the GivEnergy web site. I was then able to update the firmware using a GivEnergy youtube video as reference, and hey presto the system was back up and running. One further slight adjustment by Ron and we are back normal. What a relief. I have no hesitation in recommending Solar Tech Support if you have a problem. Great service! And if you are a GivEnergy system owner, whatever you do, DO NOT UPDATE FIRMWARE!

Neill Ginn · Jul 2026 Google

My Givenergy battery stopped working nearly a month ago. After unsuccessfully reaching out to my installer, who looks like he's also busted, I found Solar Tech Support on a Google search. They fixed my issue in a couple of hours. Any frustrated Givenergy customers, I highly recommend these guys.

Sarma Amirapu · May 2026
Brand hub Administration Problems hub Setup hub Configuration hub Warranty Fault codes →
The reality

There isn't a manufacturer warranty to fall back on anymore

GivEnergy hardware came with a 12-year manufacturer warranty as standard. That warranty was issued by GivEnergy Ltd. With GivEnergy Ltd in administration as of 9 April 2026 and the administrator having confirmed the company has ceased trading, the warranty is, in practical terms, no longer being honoured.

The warranty document itself is technically a debt of GivEnergy Ltd, but recovering on it as an individual homeowner — through the administration process — is effectively impossible. You sit in the queue of unsecured creditors. Any payout would be a fraction of the warranty value, paid out only after the administration completes.

What that means for you: the hardware still works (it runs on locally-stored firmware), and most faults are still repairable on a paid basis. What you have lost is the manufacturer-backed free-replacement route. We are not going to dress this up.

Full administration facts and sources here →

Alternative routes

Routes that may still produce a result

Depending on how you bought the system and what cover sat alongside the manufacturer warranty, one of these may still be claimable. None of them are STS routes — we don't sell warranty cover — but we can supply the technical fault evidence each of these processes needs.

Route 1

Installer workmanship cover / IBG

If your installer offered a workmanship guarantee or an insurance-backed guarantee (IBG) at point of installation, that cover may still apply even though the manufacturer is in administration. Check your original paperwork — IBG certificates are usually issued by a third party (e.g. QANW, GGFi, HIES) and are independent of both your installer and GivEnergy.

Route 2

Section 75 (credit card / regulated credit)

If any part of the purchase was paid for on a credit card, or via a regulated credit agreement, Section 75 of the Consumer Credit Act 1974 makes the credit provider jointly liable with the supplier for breach of contract. With GivEnergy gone, the credit provider remains. Contact your card issuer or finance provider; they will ask for evidence of the fault — which is where STS can help.

Route 3

MCS Consumer Code

If your installer was MCS-certified, the MCS Consumer Code gives you a complaints route covering installer-side issues. It does not cover manufacturer warranty as such, but if the failure ties back to installation quality, it is a path worth knowing about.

Route 4

Consumer Rights Act 2015

Independent of any manufacturer warranty, the Consumer Rights Act gives you statutory protection that the goods you bought were of satisfactory quality and fit for purpose. The remedy is claimable against the retailer who sold you the system (typically your installer) — not against GivEnergy. Useful when the installer is still trading.

Not legal advice. We are engineers, not solicitors. Citizens Advice can talk you through any of these routes for free. If a route looks promising and you need technical fault evidence to support it, that is the part we can write.
What STS can and cannot do

What STS can do

→Diagnose the fault remotely and tell you what is actually wrong
→Write an independent fault report that any of the routes above can use as evidence
→Quote a paid repair where the route doesn't produce a result, or you want to skip the paperwork
→Continue servicing your GivEnergy hardware indefinitely — independent of the manufacturer

What STS cannot do

→Submit a warranty claim to GivEnergy — there is no functional process anymore
→Honour the original 12-year manufacturer warranty in any sense — we did not issue it
→Provide legal advice on Section 75, IBG, MCS or Consumer Rights Act claims
→Recover the value of a warranty as such — only the value of a working system
FAQ

GivEnergy warranty — common questions after the administration

In practical terms, no. GivEnergy Ltd (the entity that issued and underwrote the warranty) entered administration on 9 April 2026. The administrator has confirmed the company has ceased trading and that no further hardware warranties will be honoured. The warranty document you were given is still legally a debt of GivEnergy Ltd, but with the company in administration, recovering on it is effectively impossible for individual homeowners.
Several routes may still produce a result depending on how the system was bought. Installer workmanship cover or insurance-backed guarantee (IBG) if your installer offered one. Section 75 of the Consumer Credit Act if you paid by credit card (or a regulated credit agreement) — the card provider becomes jointly liable for the manufacturer. MCS Consumer Code complaints if the installation was MCS-certified. The Consumer Rights Act 2015 gives statutory protection against goods that are not of satisfactory quality, claimable against the retailer/installer. Each route has its own evidence requirements — we can help you work out which one fits your situation and pull the evidence together.
Yes. Your inverter and battery run on firmware stored on the units themselves. Charging, discharging, EPS backup, and the BMS safety system all continue to operate regardless of GivEnergy Ltd's status. What you have lost is the ability to claim free replacement of failed hardware — the equipment itself is unaffected.
No — and nobody else can either. The warranty was a contractual relationship between you and GivEnergy Ltd. With the company in administration, open claims sit in the queue of unsecured creditors and would only pay out a fraction (if anything) once the administration completes. What STS can do is diagnose the hardware fault you originally raised, advise on whether it is repairable, and — if so — quote the repair on a paid basis.
Almost certainly not. The hardware is working and will keep working. Replacing a functioning system because the manufacturer warranty has lapsed is rarely economic — the replacement cost dwarfs any plausible repair cost. Run the system, keep it monitored, and only act if something actually fails. If it does, the repair route is usually cheaper than wholesale replacement.
The STS remote diagnostic is free. Most GivEnergy faults turn out to be firmware, settings, or comms issues rather than dead hardware, and if we can clear it remotely it is £75 — and you only pay if we actually fix it. If it needs someone on site that is quoted first, from £245. Genuinely failed hardware is a paid repair or replacement now the manufacturer route is closed, but we tell you that, with a price, before any work happens — no warranty queue, no waiting weeks to be told no.
Usually the same day. We confirm what is actually wrong in a 30-minute remote session reading your GivEnergy portal and inverter data, and you get a written summary of the fault and the recommended fix straight after the call — so you know where you stand without waiting on a warranty process that no longer exists.
STS — independent of GivEnergy

GivEnergy fault — and no manufacturer warranty to fall back on

If your system has developed a fault since 9 April 2026, the warranty route is closed, but the repair route usually isn't. Most GivEnergy faults are configuration or firmware issues that don't need hardware replacement at all. Even where hardware is at fault, repair is usually cheaper than replacement. Tell us what is happening and we will quote.

  • Independent — not affiliated with GivEnergy Ltd
  • Honest assessment of whether to repair or replace
  • Remote diagnosis usually same day

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