Your GivEnergy system still operates regardless of the warranty position. If something has stopped working, an STS remote diagnostic can identify the cause and quote a repair — on a paid basis, since the manufacturer route is closed.
Book a remote diagnosticBrowse GivEnergy fault guidesWe are independent of GivEnergy. We continue to service GivEnergy hardware on a paid basis — the equipment works fine, the manufacturer-backed warranty route is what has gone.
Very speedy response. Handled by a real human who took my system through a logical process with the desired outcome within minutes of them accessing my inverter settings. Ron passed me on to Ash, they are both ex-Givenergy people who clearly know their stuff and can give the reassurance of proper technical support now that the Givenergy support desk has closed. A worthwhile investment in ensuring my expensive kit is kept fully functioning.
Ron was really helpful. He remotely adjusted my battery settings on the same day I contacted him, and at a reasonable price. Great service.
Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.
My issue was assessed and resolved quickly once the engineer was able to look at the problem. This took a little longer than I had expected (3 days) and keeping the PC on all day/everyday with Sentinel open was a little cumbersome I thought. That said, with little support coming from GivEnergy nowadays it was good to find someone who knew the platform and could resolve my issue.
My GivEnergy hybrid inverter + battery system had worked faultlessly for 3 years when it suddenly stopped charging and discharging the battery. On contacting my supplier, who had used a sub-contractor for the installation work, I was provided with an email address at GivEnergy but, as it turned out, this is only for GivEnergy Software who are not able to assist. A Google search led to the Solar Tech Support web site, which contains a wealth of helpful information. I requested a remote solar diagnostic, and after providing Ron access to my inverter, he was able to identify and fix the problem within minutes. I am very impressed by Ron’s expertise and knowledge, which included useful information on the current state of GivEnergy Ltd. I would thoroughly recommend Solar Tech Support.
The ONLY technical person, who has ever exceeded my own high standards !!!! Being a professional commissioning engineer of over 37yrs in the field of emergency power generation, I approached Ron for some advice on a GivEnergy battery issue as happy to state I don't know everything. Not only did he reply immediately, his advice got the system working and all on a Sunday. You really do not get support as good as this anywhere now for anything. Thank you Ron
The terms depended on the install date. Residential batteries, inverters, the All-in-One and the Gateway installed from 11 September 2023 carried 12 years, with batteries guaranteed to keep 70% of their capacity. Systems installed before that keep the terms in their own paperwork: batteries then carried 10 years at 70% capacity, and inverters 5 years, or 10 years if an extended warranty was paid for. Your paperwork shows which. The All-in-One, launched in June 2023, then carried 10 years. Current datasheets print 12 years even on older models, so go by your own documents, not the datasheet. That warranty was issued by GivEnergy Ltd. With GivEnergy Ltd in administration as of 9 April 2026 and the administrator having confirmed the company has ceased trading, the warranty is, in practical terms, no longer being honoured.
The warranty document itself is technically a debt of GivEnergy Ltd, but recovering on it as an individual homeowner — through the administration process — is effectively impossible. You sit in the queue of unsecured creditors. Any payout would be a fraction of the warranty value, paid out only after the administration completes.
What that means for you: the hardware still works (it runs on locally-stored firmware), and most faults are still repairable on a paid basis. What you have lost is the manufacturer-backed free-replacement route. We are not going to dress this up.
Depending on how you bought the system and what cover sat alongside the manufacturer warranty, one of these may still be claimable. None of them are STS routes — we don't sell warranty cover — but we can supply the technical fault evidence each of these processes needs.
If your installer offered a workmanship guarantee or an insurance-backed guarantee (IBG) at point of installation, that cover may still apply even though the manufacturer is in administration. Check your original paperwork — IBG certificates are usually issued by a third party (e.g. QANW, GGFi, HIES) and are independent of both your installer and GivEnergy.
If any part of the purchase was paid for on a credit card, or via a regulated credit agreement, Section 75 of the Consumer Credit Act 1974 makes the credit provider jointly liable with the supplier for breach of contract. With GivEnergy gone, the credit provider remains. Contact your card issuer or finance provider; they will ask for evidence of the fault — which is where STS can help.
If your installer was MCS-certified, the MCS Consumer Code gives you a complaints route covering installer-side issues. It does not cover manufacturer warranty as such, but if the failure ties back to installation quality, it is a path worth knowing about.
Independent of any manufacturer warranty, the Consumer Rights Act gives you statutory protection that the goods you bought were of satisfactory quality and fit for purpose. The remedy is claimable against the retailer who sold you the system (typically your installer) — not against GivEnergy. Useful when the installer is still trading.
Independent GivEnergy diagnostics, repair and post-administration support across the UK — battery, inverter, portal and warranty, with or without an installer.
See GivEnergy hubHas GivEnergy gone bust? GivEnergy Ltd went into administration on 9 April 2026. Who is owed the money, what it means for your system, and how STS can help.
See administrationAll GivEnergy battery and inverter fault guides in one place: battery not charging, portal offline, BMS Comm Fail, EV charger, EPS, firmware, each with a fix.
See all problemsGivEnergy setup guides: WiFi dongle and AECC setup, portal and monitoring, battery calibration, firmware updates, restarting the system and router setup.
See setup guidesGivEnergy configuration guides: charge schedules, CT clamp direction, eco mode, energy management, export limits, tariff optimisation, Axle Energy grid events.
See configurationIndependent GivEnergy fault code reference — every error code explained, root causes identified, and the diagnostic next step. Free remote diagnostic from STS.
See fault codesIf your system has developed a fault since 9 April 2026, the warranty route is closed, but the repair route usually isn't. Most GivEnergy faults are configuration or firmware issues that don't need hardware replacement at all. Even where hardware is at fault, repair is usually cheaper than replacement. Tell us what is happening and we will quote.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
We use cookies to measure traffic and ads, sharing limited hashed data with Meta and Google. Decline keeps only essential cookies. Privacy policy