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Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
These are two separate systems. The portal relies on a data chain: inverter → WiFi dongle → your router → internet → GivEnergy cloud servers → your app. If any link in that chain breaks, the portal goes dark. But the inverter and panels continue to generate regardless.
Go to the inverter itself — the wall-mounted unit. During daylight hours, the display shows current power output in W or kW. If it shows a figure above zero, your system is generating normally. The portal being offline is purely a data visibility problem.
Check the inverter display directly rather than the app — it is always the most reliable real-time source regardless of connectivity.
If the inverter display also shows a fault, zero output during daylight, or nothing at all — that is a separate generation fault unrelated to the portal. In that case the portal being offline is a symptom, not the cause.
Quick checks before digging deeper
Work out which side the fault sits on before you change anything. Three checks, in order:
Try logging in at givenergy.cloud in a browser. If the login page will not load, or it loads with no data, and the GivEnergy community forum or social channels show other owners with the same problem, the outage is at GivEnergy's end. Nothing at your house will fix it; check again in an hour or two. The cloud now runs as a paid tier under GivEnergy Software Ltd, so it is also worth confirming your GivEnergy Premium subscription is active.
The cloud is up, so the fault is at your end: dongle or WiFi. Check the dongle LED. Flashing means it has lost your WiFi, so reconfigure it at 10.10.100.254 or power cycle it (AC isolator off, wait 30 seconds, back on). A solid LED with no data points to the causes further down this page.
If the inverter shows a kW figure in daylight, your system is still generating and this is a monitoring fault only. You are losing the view of your data, not the solar itself. Work through the causes below when convenient.
The GivEnergy dongle has lost its connection to your home WiFi network. The dongle LED will be flashing (not solid). This is the most frequent cause of portal outages and is usually resolved by one of three fixes.
The dongle is still trying to connect to the old network name or password. The fastest fix is to rename your new router to the same SSID and password as the old one — the dongle reconnects automatically. Otherwise, reconfigure the dongle via the local interface at 10.10.100.254.
All GivEnergy dongles connect to 2.4GHz only. If your router is broadcasting 5GHz only, or uses band-steering that pushes devices to 5GHz, the dongle will fail to connect. Enable a dedicated 2.4GHz SSID on your router.
The dongle needs at least 60% signal strength (RSSI) for a stable connection — GivEnergy's own troubleshooting guide recommends ≥70% for reliable operation. Inverters in garages, outbuildings, or at the far end of the house often fall below this. Check signal strength via the dongle interface at 10.10.100.254 → STA Interface Setting → Site Survey. Use a 2.4GHz WiFi extender to boost signal if needed. Note: the dongle requires WPA2 security — WPA3-only routers are not compatible.
GivEnergy's portal runs on cloud servers that occasionally experience outages or maintenance periods. During an outage, every GivEnergy customer loses portal access simultaneously — but all systems continue generating normally. The dongle LED will be solid (connected to WiFi) but the portal shows no data. With GivEnergy gone into administration, the cloud is now run by the separate GivEnergy Software Ltd on a paid tier — GivEnergy Premium, £4.99/month — so if the portal is blank, check your Premium subscription is active before assuming a fault.
GivEnergy firmware updates occasionally introduce bugs that affect the dongle's ability to communicate with GivEnergy's cloud servers. The dongle connects to your home WiFi fine (solid LED) but fails to reach the portal backend.
The WiFi dongle (Gen 1/2) or built-in WiFi/LAN (Gen 3) module itself may have developed a hardware fault — the WiFi radio works (solid LED) but the data transmission circuit has failed. This is less common than software causes but does occur, particularly on older dongles.
GivEnergy dongles communicate with GivEnergy's cloud servers on port 7654. Some routers — particularly business-grade or parental-control routers — block outbound connections on non-standard ports. The dongle connects to your WiFi but can't reach the GivEnergy servers.
If you've recently moved into a property with a GivEnergy system, or your installer registered the system under their own account, the portal may appear "offline" simply because you're logged into a different account from the one the inverter is registered to — or you're not logged in at all.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
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