Very happy with the support I got from Ron at Solar Tech Support with my GivEnergy battery problem. The battery having operated perfectly for 3 years suddenly stopped discharging. He sorted it out in minutes.
Fronius datasheets, manuals & warranty documents
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- Latest versions maintained
- Free to download
Documents are useful for reference, but if your system has a fault we can diagnose it — remotely, usually same day.
Book your free remote diagnosticCommon Fronius faultsIndependent — not affiliated with Fronius International.
I’ve used Ron a couple of times regarding issues with my Givenergy inverter and batteries after Givenergy went bust. My system stopped working properly so it was a stressful time but Ron resolved the issues and got my system working properly again. He’s really helpful and knowledgeable and I wouldn’t hesitate to recommend him and to use him again if the need arose.
Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.
We decided to treat ourselves to an upgrade to our existing solar system, and after a little searching, it became evident that Ron and his team provide the service and support we required. Decommissioning and recommissioning our new SunSynk inverter and a wall-mounted Fogstar battery (which is of substantial size and weight compared to the original) was completed swiftly and competently. The installation was perfectly executed, and all upgraded paperwork for the increased battery export capacity was handled by Ron. I have no hesitation in recommending this team of support technicians to you.
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
Fronius documents are being added
We are building out the Fronius document library. In the meantime, please contact STS if you need a specific datasheet, manual, or installation document.
Need Fronius support?
If your system has a fault, tell us what you're seeing. We'll review your details and come back with a clear diagnosis — usually same day.
- Not affiliated with Fronius International
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We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
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Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.