Absolutely fantastic customer service. The team were incredibly helpful, responsive and genuinely willing to do everything they could to help get things sorted. With all the uncertainty surrounding the future of GivEnergy at the moment, it was particularly reassuring to have people who were knowledgeable, approachable and prepared to step in when needed. After a glitch with my firmware update caused problems with my system, these guys really did come in and save the day. They took the time to investigate the issue, explain what was happening and work towards getting everything back up and running. It’s refreshing to deal with a company that genuinely seems to care about its customers and is willing to go the extra mile when something goes wrong. Superb service from start to finish. Many thanks for all the help and support — it’s very much appreciated. Highly recommended.
Growatt ShinePhone setup & account transfer guide
- First-time account creation & inverter linking
- Orphaned installer account transfer process
- ShinePhone app & ShineServer portal guide
There are two common reasons you need this guide — the setup process is different for each.
Book a remote diagnosticNot affiliated with Growatt. Independent setup support and account transfer assistance.
Ron is incredibly knowledgeable about solar installs in general but knows givenergy products inside out and the key personnel that worked there from the start to the end. My problem was spurious in its nature but Ron spotted it straight away when he understood the installation details. In essence the installers didn’t fit the correct trip switch. He also gave me hope that in the future hardware repairs could be possible but it’s still early days. This guy really is in the know and keen to sucas a business If you need help don’t hesitate
After 7 months of not being able to access/control my system following a change of wi-fi provider, followed by the news that GivEnergy had ceased trading i was left high and dry. I was unable to get any help whatsoever from my installer, tried various electrical tradespeople etc but no-one knew how to help me. Changed the Dongle but then couldnt get this change recognised in the inverter. Found Solar Tech Support while researching yet again online. Ronald has been amazing. Responding very quickly to my emails and very knowledgeable on the system. Managed to give us the information we needed to get the Dongle up and running and created me another account which now works as it should. His help has been invaluable. Thank you so much. Reviews I saw from other people said Solar Tech Support are very good, but i would say they are Outstanding!! Thanks again for all your help- Mick & Sandra
My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
⭐⭐⭐⭐⭐ Absolutely Outstanding Service! My GivEnergy system had completely gone down, and unfortunately I was getting absolutely no support from either the original fitter or the supplier. I was left completely stuck with a system that wasn’t working. I contacted Solar Tech Support and they were absolutely brilliant from start to finish. They quickly got to the bottom of the problem, knew exactly what they were doing, and managed to get my entire system back up and running. Hands down, these guys are absolute experts in their field. The level of knowledge, professionalism and customer service was exceptional, especially when I’d already been left without any support elsewhere. If you have a GivEnergy system and you’re struggling with an issue, don’t hesitate to contact Solar Tech Support. I honestly can’t recommend them highly enough. 5 stars all day long! 🌟🌟🌟🌟🌟
Our 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
Find your Growatt inverter serial number
You need the inverter serial number to add your system to ShinePhone. Without it, you cannot register the device to your account. Find it before you start — it will save you having to go back to the inverter mid-setup.
Inverter label (most reliable)
The serial number is printed on a white or silver label on the side or bottom panel of the inverter. On most Growatt models it is a 10-character code — letters followed by numbers. Look for the field labelled S/N or Serial No.
Installation documentation
If you received a handover pack from your installer or the previous homeowner, the serial number should be on the system specification sheet or commissioning certificate. Check any paperwork left in the property.
ShinePhone (if already linked)
If the system is already showing data in ShinePhone under another account, the serial number may be visible in the device settings. Tap the plant, then the device, and look for the device information or details screen. This also confirms the exact format to use when contacting Growatt for a transfer.
NExxxxxxxxx or similar alphanumeric codes. If you have a WiFi datalogger (a small plug-in device attached to the inverter's RS485 port or USB slot), that also has its own serial number — make sure you use the inverter serial, not the datalogger serial, when registering in ShinePhone.
Setting up ShinePhone for the first time
Follow these steps if the system has never been registered in ShinePhone, or if you're setting up your own account independently of any previous installer account. If ShinePhone tells you the device is already registered to another account, skip to the account transfer section.
Search for ShinePhone on the Apple App Store (iOS) or Google Play Store (Android). The official app is published by Growatt New Energy Technology Co. Ltd. Download and install it — the app is free. The app connects to the ShineServer cloud platform at server.growatt.com.
Open ShinePhone and tap Register to create a new account. Enter your email address and set a password. You can also register directly at server.growatt.com in a web browser — both use the same account. Use an email address you own and will always have access to, not a shared or temporary address.
Once logged in, tap the + icon and select Add Plant. Enter your installation details — address, installation date, and system capacity if known. The Plant is the container for your inverter(s) and battery. Give it a name you'll recognise, such as your house name or address.
Inside the Plant, tap Add Device and enter your inverter serial number exactly as it appears on the label — matching case. ShinePhone will search for the device on the Growatt network. If the serial is accepted, the inverter will be linked to your plant.
For live data to appear in ShinePhone, the Growatt WiFi datalogger (the small device attached to your inverter's communications port) must be connected to your home WiFi. If data doesn't appear within 5–10 minutes of adding the device, the datalogger may not be online. See WiFi not connecting for general WiFi checks.
Transferring a Growatt ShinePhone account to a new owner
Most Growatt systems installed before 2022 were registered under the installer's ShineServer account, not the homeowner's. When you buy a property with solar already installed — or your installer has gone out of business — you inherit a system you can't access. This is called an orphaned account, and it requires a formal transfer request to Growatt.
If the installer is still trading and accessible, the simplest route is to ask them to either remove the system from their account (so you can add it fresh) or transfer the plant to a new account in your name via ShineServer.
- Quickest route — can be done same day
- Installer logs into ShineServer and reassigns plant ownership
- No documentation required — handled within the portal
If the installer has gone bust, is unresponsive, or the account was set up under a previous homeowner's details, you need to go directly to Growatt UK to request a forced transfer. This requires proof of ownership.
- Contact Growatt UK at service@growatt.com
- Provide serial number, address, and proof of ownership
- Allow 3–7 working days for processing
Orphaned account transfer — step by step
If path B applies to you, here is exactly what to do and what to include in your email to Growatt UK.
Before contacting Growatt, set up your own account at server.growatt.com or via the ShinePhone app. When Growatt processes the transfer, they will move the device registration into your account — so you need the account to exist and be ready. Note down your registered email address.
Before sending your email, collect the following. Missing information will delay the transfer.
Send a clear email to service@growatt.com — this is Growatt Technologies UK Ltd, the UK distributor responsible for handling account transfers and warranty support. Explain that you are the new property owner, provide all the information listed above, and attach your proof of ownership document. Be concise and factual — include all required information in the first email to avoid back-and-forth.
Growatt UK typically processes orphaned account transfers within 3–7 working days of receiving all required documentation. If you haven't heard back after 7 working days, send a polite follow-up referencing your original email date and serial number. Once transferred, you'll receive confirmation and the system will appear in your ShinePhone account.
If you bought a property with solar and are dealing with multiple issues at once — missing documentation, an absent installer, and no monitoring access — our bought a house with solar guide covers everything in sequence. For installer-specific account problems, see the monitoring account transfer guide for a full walkthrough across all brands.
ShinePhone app vs ShineServer portal — what each one does
Growatt's monitoring has two interfaces that use the same login. Understanding the difference prevents confusion when you're looking for specific settings or data.
ShinePhone — mobile app
The ShinePhone app is the primary day-to-day monitoring tool for most homeowners. It shows live generation, battery state of charge, grid import and export, and home consumption in a visual flow diagram. Historical data is accessible by day, week, and month.
- Live energy flow — solar, battery, grid, home
- Battery state of charge and charge/discharge status
- Fault codes and alerts (when triggered)
- Daily, weekly, monthly generation history
ShineServer — web portal
ShineServer at server.growatt.com is the browser-based portal. It uses the same login as ShinePhone and shows the same monitoring data, but also provides access to data exports, inverter parameter settings, and more detailed device management tools — including account and plant management.
- All ShinePhone data plus detailed parameter settings
- CSV data export for energy analysis
- Plant and device management (add/remove devices)
- Account sharing settings for sub-users
Same account, both platforms: You do not need separate accounts for ShinePhone and ShineServer. Create one account and use the same email and password to log in to both. Settings and data sync automatically — there is no advantage to using one over the other for monitoring, only for configuration and export tasks where ShineServer provides more options.
ShinePhone shows no data after setup
If you've completed setup but ShinePhone shows zero figures, no live flow, or "--" across the dashboard, the inverter has been registered correctly in your account but the datalogger is not transmitting data to Growatt's servers. This is a WiFi or connectivity issue — not an account problem.
Common causes of no data in ShinePhone
The datalogger must be connected to your home WiFi — not the inverter's own hotspot. Check the datalogger's indicator light: a steady light usually indicates a live connection; a flashing or orange light typically indicates it is searching for a network or has lost connection. Follow the general WiFi checks in our WiFi not connecting guide.
If your home WiFi password has been changed since the system was installed — including after a new router — the datalogger will have lost its connection and needs to be reconfigured. This requires logging into the datalogger's own configuration interface, usually accessed via its temporary hotspot. Our WiFi not connecting guide has the general WiFi checks. If it still won't connect, we set it up on site, from £195: we connect it to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting.
After first connecting the datalogger, allow 5–10 minutes for the first data to appear in ShinePhone. The datalogger sends updates at intervals rather than continuously. If data still hasn't appeared after 20 minutes and the datalogger appears online, try force-closing and reopening the ShinePhone app before assuming there is a problem.
If you entered the datalogger serial number rather than the inverter serial number, the device may appear registered but show no data — or it may show an error. Remove the device from your plant and re-add it using the inverter serial number taken directly from the label. The datalogger's serial is typically on a separate sticker or the packaging.
If ShinePhone is consistently showing no data and you've confirmed the datalogger is connected, the issue may be with the datalogger itself or an inverter communication fault. See the full monitoring offline guide for a complete diagnostic, or book a remote diagnostic for hands-on help.
ShinePhone setup — common questions
Can't get ShinePhone working? We can help.
Whether the account transfer isn't moving or you've lost access to the account, we can diagnose the issue remotely. Engineer-to-homeowner, plain English. The diagnostic is free and you pay £125 only if we fix it, and first-time app setup help is a fixed £145. If you've set everything up and still see no data, the WiFi datalogger usually isn't connected, and WiFi isn't remote work: if it needs reconnecting to your WiFi, we can set it up on site, from £195.
- Account setup and inverter registration support
- Orphaned account transfer — we'll prepare your request
- On-site WiFi setup, from £195
- No remote WiFi setup or diagnosis: we come to you
- Remote sessions for app and account issues
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
We use cookies to measure traffic and ads, sharing limited hashed data with Meta and Google. Decline keeps only essential cookies. Privacy policy
Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.