STS diagnoses GivEnergy EV charger issues remotely — configuration mode, LED state, OCPP behaviour. Free remote diagnostic; you pay only if STS resolves the fault remotely. WiFi isn't remote work: if the charger needs reconnecting to your WiFi, we can set it up on site, from £195.
Book your free remote diagnosticEV charger troubleshooting guideIndependent of GivEnergy Ltd (in administration since 9 April 2026).
I contacted Solar Tech Support with an issuewith my solar and Ron went out of his way to help me. Despite the fact that I'm situated hundreds of miles away and he knew there'd be no business opportunity from my inquiry, Ron still chased solutions and helped me get an understanding of what I needed to do. I love working with people like this, people with integrity and service at the heart of what they do. I just wish hew was nearer!
What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.
Prompt and useful support regarding my Sunsynk system lack of performance. Ronald simplified the technical issues to make them understandable. Many thanks, looking forward to follow up.
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
Solar Tech have been everything you expect and want from a support organisation. Easy to contact, quick to respond and their expertise and knowledge about GivEnergy Systems was amazing. All the work was done remotely, and they guided me through the recovery of a failed system, which ended up to be down to a physically damaged USB key installed in production that was corrupted and stopping one battery from working, locking the whole system. All fixed and the system is working again. Massive thanks to the team and their help. Will be my goto for any future issues with our GivEnergy system. The pictures shows the condition of the USB as installed..
Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.
The GIV-EV-7.2 is GivEnergy's 7kW AC home charger. The notable hardware features per the datasheet are the built-in Type B RCD (no external Type B RCD required, which simplifies the consumer-unit work and lowers install cost), integrated PEN Fault Detection (no earth rod required for the install), and OCPP 1.6J support (for energy-supplier remote-management use cases). The four configuration modes are set during commissioning and determine what the charger can do — from a simple grid-only schedule charger through to full solar-first charging coordinated with a GivEnergy inverter.
Configuration is set at commissioning by the installer. Wrong mode is one of the most common reasons a charger appears to "work" but never charges from solar. Verify in the GivEnergy app under Settings → Other → EV Charger Modes.
Prevent the EV charger discharging your home battery: in the GivEnergy portal expand the EV charger and select Grid mode under Settings. This forces the charger to draw only from the grid and stops the battery being drained into the car. Useful overnight or whenever you want to preserve the home battery reserve.
Charge modes are set at the app/portal layer and tell the charger when and how to draw power. Hybrid and Solar require CT Meter or Inverter Control configuration; Grid and Schedule are available in all configurations.
Schedule conflicts are the single most common "schedule not working" cause we see. If both the car and the GivEnergy app have schedules enabled, the vehicle's schedule typically wins. Pick one source of truth.
The datasheet and manual state the GIV-EV-7.2 came with a 3-year manufacturer warranty. That is shorter than the 12-year warranty GivEnergy gave its batteries and inverters on systems installed from 11 September 2023. With GivEnergy Ltd in administration since 9 April 2026, the administrator has confirmed no further hardware warranties will be honoured by GivEnergy Ltd. The same alternative-recovery framework applies as for the rest of the range:
support@givenergy.co.uk for warrantySTS can prepare an engineer report identifying the EV-charger fault and confirming the cause is not installation-related — required evidence for any of the alternative routes above.
Tell us what the LED is showing, when the issue started, and what configuration mode the charger was commissioned in. For a fault that isn't the WiFi, STS reads charger state remotely and identifies the cause same day. Free remote diagnostic; you pay only if STS resolves the fault remotely. If the charger has dropped off your WiFi, follow the offline checks in our EV charger troubleshooting guide; if it still won't connect, we can set it up on site, from £195.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
We use cookies to measure traffic and ads, sharing limited hashed data with Meta and Google. Decline keeps only essential cookies. Privacy policy