We have a GivEnergy system, both GivEnergy and our installer have gone bust! Ron was able to remotely log in to our system and sort the issue within about 30mins. Would definitely recommend and will be using in future
Chris Robson · Oct 2026 Google
UK-specific · Independent from all installers Your Solar Installer Has Gone Bust —
Your Solar Installer Has Gone Bust —
Here's What to Do
Monitoring locked to an account you can't access. Workmanship warranty void. No one to call. Documentation that was never handed over. This is an increasingly common situation in UK solar — and most of it is recoverable. Here's the complete picture.
- Manufacturer warranties stay valid while the manufacturer trades, installer warranty does not
- HIES / RECC protection may apply
- System Recovery — quoted after diagnostic
Need someone to take over?
Our System Recovery service handles the full picture — monitoring transfer (except GivEnergy), documentation rebuild, warranty escalation, fault diagnosis, and a written condition report. One engagement, everything covered.
System Recovery ServiceBook a call to discussWe're independent — not affiliated with any installer, manufacturer, or trade body. We work for you.
⭐⭐⭐⭐⭐ 5-Star Review – Solar Tech Support Installing solar panels is only the first step! To get the best possible performance and maximise your investment, you need to make sure your system is configured correctly and all settings are properly optimised. Solar Tech Support did exactly that for me, and I couldn't be happier with their professional service!** Their knowledge, expertise, and attention to detail helped me optimise my solar system to get the most out of it. If you already have solar panels and battery storage, I highly recommend contacting Solar Tech Support for professional advice, system optimisation, and technical support. Don't just install solar panels – make sure you're getting the maximum benefit from your investment! ⭐⭐⭐⭐⭐ Highly recommended! Thank you, Solar Tech Support, for your excellent service!
Karolis Bagdonas · Oct 2026 Google
Absolute legend found the fault in 5mins definitely will be using again definitely would recommend to others .
namas raw feeders · Sep 2026 Google
Ron dealt with a battery issue within an hour on a weekend remotely. Very clear instructions to fix the issue worked first time. Excellent service.
Si Whaley · Aug 2026 Google
Ronald tried to help solve a fault with communications between battery and inverter. Whilst in the end a hardware fault was diagnosed and not possible to fix remotely his attempt to fix and guide me through steps to fault find were appreciated. He was available at a time convenient to my availability. Great service for anyone requiring independant tech support for their solar or battery system.
Ben Charlton · Jul 2026 Google
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Neil Crichton · Jun 2026 Google
Start Here
What to do first when you find out your installer has ceased trading
The order matters here. Some of these steps have time limits or require action before records are lost.
1
Confirm the company's trading status
Check Companies House (gov.uk/get-information-about-a-company) to confirm whether the company has been dissolved, struck off, or gone into administration. This matters for consumer protection claims — HIES and RECC have different processes depending on whether the company is in administration or simply dissolved. Keep a record of the status and date.
2
Check if the system is currently generating
Look at the inverter display during daylight hours. A kW output figure means the system is generating regardless of monitoring status. A fault code or blank display needs investigation. Don't assume a monitoring outage means the system has stopped — monitoring and generation are completely separate.
3
Locate all installation documentation you were given
Find everything you received at installation: MCS certificate, DNO notification, inverter and battery warranty cards, panel spec sheets, commissioning report, any HIES or RECC certificate. Note which are missing — this determines what needs to be recovered.
4
Check HIES and RECC membership registers
Search both the HIES register (hiesscheme.org.uk) and RECC register (recc.org.uk) for the installer company name. If they were a registered member at the time of your installation, you may have consumer protection covering up to £2,500 of remedial work, deposit protection, and a complaint process. This is time-sensitive — protection schemes have claim windows.
5
Check your payment method for Section 75 or Chargeback options
If you paid a deposit or the full amount by credit card and the contract value exceeded £100, Section 75 of the Consumer Credit Act may give you a claim against the card issuer. For debit cards, Chargeback may apply. Contact your bank or card provider — there are time limits, so do this early.
Time-sensitive: HIES and RECC consumer protection claims, Section 75 claims, and administrator claims all have time limits. If your installer has recently ceased trading, act on consumer protection steps as a priority before investigating the system itself.
Specific installers
Guides for specific installers that have ceased trading
If your installer is listed below, we have a dedicated guide covering their timeline, what protection you may have, and exactly how to recover your system.
Effective Home
Doncaster-based national installer and British Gas Hive Solar partner. Entered administration June 2026. Recent solar + battery installs — Sunsynk, Tesla, SolaX.
Effective Home guide →Snug Energy
Doncaster-based installer. Entered voluntary liquidation December 2025. Recent installs with modern hardware.
Snug Energy guide →All Seasons Energy
Sheffield-based installer. Entered voluntary liquidation January 2026. ECO4, Warm Homes Sheffield, and Green Homes Grant work.
All Seasons Energy guide →Mark Group
Leicester-based national installer. Entered administration October 2015. Government scheme installs with ageing Fronius inverters.
Mark Group guide →Solarplicity
London-based energy supplier and installer. Administration August 2019, dissolved November 2023. Over 7,500 customers affected including Community Energy Scheme.
Solarplicity guide →Green Energy Together (GET UK)
Norwich-based national installer, formerly Solarplicity Service. Compulsory liquidation July 2023. The main Solar Together (London & Devon) contractor — solar and battery.
Green Energy Together guide →Solarcentury
UK solar pioneer — around 25,000 homes. Home-solar arm sold to Svea Solar in 2020; brand retired by Statkraft; the residential successor dissolved 2024.
Solarcentury guide →Solar Plants
Port Talbot-based national installer. Administration January 2020, dissolved February 2022. Solar, battery, and EV charger systems with HIES backing.
Solar Plants guide →PV Solar Solutions (Cardiff)
Cardiff-based installer, mainly across Wales. Administration 2013, dissolved March 2015 after the Feed-in Tariff cut. FiT-era rooftop solar.
PV Solar Solutions guide →Consumer Energy Solutions
Swansea-based installer across south Wales and the south west. Entered administration January 2026 after the ECO4 scheme ended. Residential solar.
Consumer Energy Solutions guide →Installer not listed? The general guidance on this page applies to all UK solar installers that have ceased trading. Book a call if you need help with a specific situation.
Monitoring access
Monitoring
Monitoring locked to the installer's account
A common practice among UK solar installers was to register all monitoring systems under a single company account, often without setting up individual homeowner logins. When the company closes, access disappears. This is recoverable in most cases — the system and its data still exist on the manufacturer's servers. You just need to claim ownership. We do not handle GivEnergy account transfers, because the owner can do them in the app. If your installer has gone, another installer can ask for access at givenergy.cloud/temporary-access, and the account owner approves it. Read the GivEnergy transfer guide.
Most Common
Recovering monitoring access after installer closure
The full process for claiming an orphaned monitoring account — what documentation manufacturers need, how to find your system serial number, and typical timescales for each brand.
Recover monitoring access →We Handle This
Monitoring account transfer service
We contact the manufacturer directly, provide proof of property ownership and system serial number, and complete the transfer into your account. We know exactly what each brand requires and how to escalate when standard routes fail. GivEnergy is not included: the owner does that in the app.
Use transfer service →Monitoring offline vs system not generating
How to tell the difference between a monitoring access problem and an actual generation fault — and why the inverter display is always the most reliable first check regardless of what the app shows.
Understand monitoring offline →Brand-specific orphaned account recovery
GivEnergy — transfer in the app, or ask another installer
→
SolarEdge MySolarEdge — orphaned system claim
→
Growatt ShinePhone — account ownership transfer
→
Sunsynk SolarmanPV — installer account removal
→
Solis SolisCloud — orphaned homeowner access
→
Enphase Enlighten — installer account separation
→
Warranties
Warranty
What's still covered — and what isn't
There are typically three separate warranty types on a solar installation, and they behave differently when an installer ceases trading.
Still valid
Manufacturer warranty
Inverter (5–12 yr), battery (5–10 yr), and panel (10–25 yr) warranties are with the manufacturer directly — not the installer. These remain valid regardless of installer status — but only while the manufacturer is still trading, as GivEnergy's administration shows. Claim by contacting the manufacturer with your serial number and proof of purchase, though Fox ESS claims go through a Local Installer, a role we can take on.
✓ Usually claimed directly with the manufacturer
Void
Installer workmanship warranty
The installation workmanship warranty (typically 1–5 years) was issued by the installer. When they cease trading, there is no one to honour it. Workmanship faults — miswired CT clamps, undersized cables, poor mounting — are no longer covered.
✗ Void on installer closure
Check eligibility
HIES / RECC protection
If the installer was HIES or RECC registered, there may be consumer protection covering remedial work up to £2,500 and deposit protection. Check both registers using the installer's company name.
? Check HIES and RECC registersGuide
How to make a manufacturer warranty claim without your installer
Finding your serial number, contacting the manufacturer, what documentation you need, and what to do when the manufacturer says the claim must go through an installer.
Make warranty claim →Guide
Making a HIES or RECC consumer protection claim
How to check whether your installer was registered, what the protection covers, how to submit a claim, and typical timescales.
Check HIES / RECC →
Documentation rebuild
Docs
Documentation that was never handed over — or has been lost
Installers who go bust often leave behind incomplete documentation. MCS certificates not registered, DNO notifications never filed, warranty cards never submitted. Most of this is recoverable from independent registers — but it requires knowing where to look.
Important
MCS certificate recovery
How to search the MCS public database, what to do if the installation was never registered, and what to do if you suspect the system was installed without MCS certification.
Recover MCS certificate →Check
DNO notification not filed or missing
G98 and G99 notifications must be submitted to your Distribution Network Operator. If your installer never did this, the system is technically non-compliant. How to check DNO records and what to do if notification is missing.
Check DNO status →Service
Full documentation rebuild service
If most documentation is missing, we handle the complete rebuild: MCS certificate retrieval, DNO verification, manufacturer registration, warranty status confirmation, and a full system record you can rely on.
Start documentation rebuild →Documentation status — what's recoverable
MCS certificate
Recoverable from MCS database if registration was completed
Manufacturer warranty status
Verifiable directly with manufacturer using serial number
DNO notification status
Checkable via DNO records; G98 notifications can be retrospectively filed
HIES / RECC registration
Verifiable from registers — protection only applies if installer was registered at time of install
Installer workmanship warranty
Not recoverable — void on company closure
MCS if never registered
Cannot be issued retrospectively — requires HIES/RECC or legal route
Faults & repair
Faults
System has a fault and there's no installer to call
Some faults on orphaned systems have been present for months — misreported before the installer closed, or developing slowly since installation. A remote diagnostic is the fastest way to establish what's actually wrong and whether it falls under manufacturer warranty, workmanship, or an operational fix. And when the answer is that the kit itself is dead — an inverter that failed after the installer folded, or a battery they walked away from mid-job — we supply and install the replacement ourselves: GivEnergy inverters and GivEnergy batteries, each at one fixed installed price. A dead Fox ESS inverter or battery may still be under warranty, and if your Fox ESS installer has gone bust, we can be the Local Installer you appoint to make the claim. We find the fault in a free remote diagnostic, make and follow up the claim with Fox ESS UK for our £125 claim fee, and fit any replacement Fox approves, as on-site work quoted in writing before we start. If Fox finds no qualifying fault in a returned unit, its policy allows a flat-rate inspection charge or recovery of the replacement's cost, and if we made the claim, whichever Fox asks for is passed on to you.
Start Here
Remote diagnostic — identify the fault first
Before any repair decisions, a structured remote diagnostic identifies exactly what's wrong, whether it's covered by manufacturer warranty, and what the repair options are. Written report included — useful for any warranty or consumer protection claim. Free — £125 only if we fix it remotely.
Book remote diagnostic →Common
Workmanship fault with no warranty cover
CT clamp miswiring, undersized DC cables, poor earthing, or incorrect export limit configuration — common installation errors that surface after the fact. Most are correctable by an independent engineer. We assess and quote before any work begins.
Assess workmanship fault →Full Guide
Full solar fault triage guide
If you've already identified the fault category — inverter, battery, monitoring, grid — go to the full triage guide for detailed diagnosis steps covering every common UK solar fault type.
Go to fault guide →Diagnostic report strengthens any warranty or consumer protection claim
A written engineer report identifying fault type and cause provides the evidence base needed for manufacturer warranty claims and HIES/RECC complaints.
Consumer protection
Protection
Consumer protection routes available to you
Depending on how you paid, when the system was installed, and which trade body the installer belonged to, you may have more options than you realise. These routes operate independently of the installer — the company being dissolved doesn't remove your claim rights.
HIES Consumer Protection
Home Insulation & Energy Systems scheme. Covers remedial work up to £2,500, deposit protection, and alternative dispute resolution. Applies only if installer was HIES-registered at time of installation.
Check the HIES register →RECC Consumer Code
Renewable Energy Consumer Code. Similar protection to HIES — deposit cover, remedial work, ADR process. Different register; check both independently.
Check the RECC register →Section 75 — Credit Card
If you paid any portion by credit card and the contract value exceeded £100, the card issuer is jointly liable under Section 75 of the Consumer Credit Act. Contact your card provider.
Chargeback — Debit Card
Debit card payments may be eligible for a Chargeback request through your bank, typically within 120 days of the transaction. Not guaranteed but worth pursuing for recent payments.
Consumer protection claims benefit from independent technical evidence
HIES, RECC, and Section 75 claims are significantly stronger with an independent engineer report identifying fault type and cause. We provide this as part of the System Recovery service.
Full recovery
System Recovery
The System Recovery service handles everything in one engagement
Rather than working through each element separately, System Recovery brings everything together: monitoring transfer, documentation rebuild, fault diagnosis, warranty claim support, and a written condition report. You end up with a fully documented, properly supported system — independent of the installer that's gone.
Monitoring account transfer — handled with major brands, except GivEnergy
MCS certificate retrieval and DNO notification check
Manufacturer warranty status verification and claim support
Remote diagnostic — fault identification and written report
HIES / RECC eligibility check and claim support
Full written condition report — fault summary, action plan, warranty status
System Recovery
quoted after diagnostic
Full recovery engagement — monitoring transfer, documentation rebuild, diagnostic, warranty support, and written condition report.
Start System RecoveryRemote Diagnostic only
Free
If you just need the fault identified and documented first, before deciding on next steps.
Remote-first. Written reports within 24 hours. Independent — not affiliated with any installer.
Related situations
Just bought a house with solar?
Similar situation — no documentation, monitoring locked to a previous account, unknown system. The new owner journey covers system identification, monitoring access, MCS documentation, and a health check.
New owner guide →System has a specific fault?
Full fault triage guide covering every common solar fault type — inverter problems, battery issues, monitoring offline, grid faults, and export problems.
Go to fault guide →Common questions when your installer has gone bust
The installer workmanship warranty is void, but manufacturer warranties on your inverter, battery, and panels are separate and remain valid, and you can usually claim directly with the manufacturer. GivEnergy is the exception: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured. Fox ESS claims go through a Local Installer, a role we can take on. If the installer was HIES or RECC registered, there may also be consumer protection covering remedial work. Manufacturer warranty claim guide →
Yes, if the installation was registered. The MCS database is independent of the installer — search mcscertified.com using your postcode and approximate installation year. If it was never registered, this requires a HIES/RECC complaint or legal route. MCS recovery guide →
The data is almost certainly still there — it sits on the manufacturer's servers, not the installer's. Most manufacturers have a process for orphaned system ownership transfer, and historical data is usually retained and becomes accessible once the account is transferred. We do not handle GivEnergy account transfers, because the owner can do them in the app. If your installer has gone, another installer can ask for access at givenergy.cloud/temporary-access, and the account owner approves it. Monitoring recovery guide →
An unregistered installation means you can't access the SEG tariff, warranty claims are harder to substantiate, and the system is technically non-compliant. If the installer was HIES or RECC registered, this is exactly the kind of failure those consumer protection schemes exist to address — file a complaint with the relevant scheme. If not, a legal route against the administrator may apply.
System Recovery is quoted after a remote diagnostic and covers monitoring transfer (except GivEnergy), documentation rebuild, fault diagnosis, warranty support, and a written condition report. If physical repair work is needed after the diagnostic, we quote separately before proceeding — on-site repair visits from £295. We confirm all costs before starting any work. See full pricing →
Most System Recovery cases complete within a few weeks, and the first steps are fast: we usually come back with a recovery plan the same day, and the written condition report follows within 24 hours of the diagnostic. Monitoring account transfers run at each manufacturer's pace, from a few days with some brands to 2–4 weeks with SolarEdge; GivEnergy transfers are done by the owner in the app, and GivEnergy Software says that now takes a minute. A full documentation rebuild, where an EICR or retrospective G98 filing is needed, typically takes 4–8 weeks. Consumer protection claims run on their own schemes' timescales alongside the technical recovery.
Installer gone bust
Tell us what you're dealing with — we'll work out the recovery path
Let us know what you have: what brand the system is if you can see it, what documentation you've been given, whether the system appears to be generating, and what the monitoring situation is. We'll come back with a clear recovery plan, usually same day.
- System Recovery · quoted after diagnostic
- Written condition report within 24 hours
- Independent — not affiliated with any installer, manufacturer, or trade body
Service notice
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
Ronald Director, Solar Tech Support
On-site: Yorkshire only, for now
Remote: UK-wide, as usual
Remote fix: £125 if we fix it, no charge if we don’t
Replies: within 7 days
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