Our System Recovery service handles the full picture — monitoring transfer, documentation rebuild, warranty escalation, fault diagnosis, and a written condition report. One engagement, everything covered.
System Recovery ServiceBook a call to discussWe're independent — not affiliated with any installer, manufacturer, or trade body. We work for you.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
The order matters here. Some of these steps have time limits or require action before records are lost.
Check Companies House (gov.uk/get-information-about-a-company) to confirm whether the company has been dissolved, struck off, or gone into administration. This matters for consumer protection claims — HIES and RECC have different processes depending on whether the company is in administration or simply dissolved. Keep a record of the status and date.
Look at the inverter display during daylight hours. A kW output figure means the system is generating regardless of monitoring status. A fault code or blank display needs investigation. Don't assume a monitoring outage means the system has stopped — monitoring and generation are completely separate.
Find everything you received at installation: MCS certificate, DNO notification, inverter and battery warranty cards, panel spec sheets, commissioning report, any HIES or RECC certificate. Note which are missing — this determines what needs to be recovered.
Search both the HIES register (hiesscheme.org.uk) and RECC register (recc.org.uk) for the installer company name. If they were a registered member at the time of your installation, you may have consumer protection covering up to £2,500 of remedial work, deposit protection, and a complaint process. This is time-sensitive — protection schemes have claim windows.
If you paid a deposit or the full amount by credit card and the contract value exceeded £100, Section 75 of the Consumer Credit Act may give you a claim against the card issuer. For debit cards, Chargeback may apply. Contact your bank or card provider — there are time limits, so do this early.
Time-sensitive: HIES and RECC consumer protection claims, Section 75 claims, and administrator claims all have time limits. If your installer has recently ceased trading, act on consumer protection steps as a priority before investigating the system itself.
If your installer is listed below, we have a dedicated guide covering their timeline, what protection you may have, and exactly how to recover your system.
Doncaster-based installer. Entered voluntary liquidation December 2025. Recent installs with modern hardware.
Snug Energy guide →Sheffield-based installer. Entered voluntary liquidation January 2026. ECO4, Warm Homes Sheffield, and Green Homes Grant work.
All Seasons Energy guide →Leicester-based national installer. Entered administration October 2015. Government scheme installs with ageing Fronius inverters.
Mark Group guide →London-based energy supplier and installer. Administration August 2019, dissolved November 2023. Over 7,500 customers affected including Community Energy Scheme.
Solarplicity guide →Norwich-based national installer, formerly Solarplicity Service. Compulsory liquidation July 2023. The main Solar Together (London & Devon) contractor — solar and battery.
Green Energy Together guide →UK solar pioneer — around 25,000 homes. Home-solar arm sold to Svea Solar in 2020; brand retired by Statkraft; the residential successor dissolved 2024.
Solarcentury guide →Port Talbot-based national installer. Administration January 2020, dissolved February 2022. Solar, battery, and EV charger systems with HIES backing.
Solar Plants guide →Installer not listed? The general guidance on this page applies to all UK solar installers that have ceased trading. Book a call if you need help with a specific situation.
A common practice among UK solar installers was to register all monitoring systems under a single company account, often without setting up individual homeowner logins. When the company closes, access disappears. This is recoverable in most cases — the system and its data still exist on the manufacturer's servers. You just need to claim ownership.
The full process for claiming an orphaned monitoring account — what documentation manufacturers need, how to find your system serial number, and typical timescales for each brand.
Recover monitoring access →We contact the manufacturer directly, provide proof of property ownership and system serial number, and complete the transfer into your account. We know exactly what each brand requires and how to escalate when standard routes fail.
Use transfer service →How to tell the difference between a monitoring access problem and an actual generation fault — and why the inverter display is always the most reliable first check regardless of what the app shows.
Understand monitoring offline →Brand-specific orphaned account recovery
There are typically three separate warranty types on a solar installation, and they behave differently when an installer ceases trading.
Inverter (5–12 yr), battery (5–10 yr), and panel (10–25 yr) warranties are with the manufacturer directly — not the installer. These remain valid regardless of installer status — but only while the manufacturer is still trading, as GivEnergy's administration shows. Claim by contacting the manufacturer with your serial number and proof of purchase.
✓ Claim directly with manufacturerThe installation workmanship warranty (typically 1–5 years) was issued by the installer. When they cease trading, there is no one to honour it. Workmanship faults — miswired CT clamps, undersized cables, poor mounting — are no longer covered.
✗ Void on installer closureIf the installer was HIES or RECC registered, there may be consumer protection covering remedial work up to £2,500 and deposit protection. Check both registers using the installer's company name.
? Check HIES and RECC registersFinding your serial number, contacting the manufacturer, what documentation you need, and what to do when the manufacturer says the claim must go through an installer.
Make warranty claim →How to check whether your installer was registered, what the protection covers, how to submit a claim, and typical timescales.
Check HIES / RECC →Installers who go bust often leave behind incomplete documentation. MCS certificates not registered, DNO notifications never filed, warranty cards never submitted. Most of this is recoverable from independent registers — but it requires knowing where to look.
How to search the MCS public database, what to do if the installation was never registered, and what to do if you suspect the system was installed without MCS certification.
Recover MCS certificate →G98 and G99 notifications must be submitted to your Distribution Network Operator. If your installer never did this, the system is technically non-compliant. How to check DNO records and what to do if notification is missing.
Check DNO status →If most documentation is missing, we handle the complete rebuild: MCS certificate retrieval, DNO verification, manufacturer registration, warranty status confirmation, and a full system record you can rely on.
Start documentation rebuild →Documentation status — what's recoverable
Some faults on orphaned systems have been present for months — misreported before the installer closed, or developing slowly since installation. A remote diagnostic is the fastest way to establish what's actually wrong and whether it falls under manufacturer warranty, workmanship, or an operational fix.
Before any repair decisions, a structured remote diagnostic identifies exactly what's wrong, whether it's covered by manufacturer warranty, and what the repair options are. Written report included — useful for any warranty or consumer protection claim. Free — £75 only if we fix it remotely.
Book remote diagnostic →CT clamp miswiring, undersized DC cables, poor earthing, or incorrect export limit configuration — common installation errors that surface after the fact. Most are correctable by an independent engineer. We assess and quote before any work begins.
Assess workmanship fault →If you've already identified the fault category — inverter, battery, monitoring, grid — go to the full triage guide for detailed diagnosis steps covering every common UK solar fault type.
Go to fault guide →A written engineer report identifying fault type and cause provides the evidence base needed for manufacturer warranty claims and HIES/RECC complaints.
Depending on how you paid, when the system was installed, and which trade body the installer belonged to, you may have more options than you realise. These routes operate independently of the installer — the company being dissolved doesn't remove your claim rights.
Home Insulation & Energy Systems scheme. Covers remedial work up to £2,500, deposit protection, and alternative dispute resolution. Applies only if installer was HIES-registered at time of installation.
Check HIES →Renewable Energy Consumer Code. Similar protection to HIES — deposit cover, remedial work, ADR process. Different register; check both independently.
Check RECC →If you paid any portion by credit card and the contract value exceeded £100, the card issuer is jointly liable under Section 75 of the Consumer Credit Act. Contact your card provider.
Section 75 guide →Debit card payments may be eligible for a Chargeback request through your bank, typically within 120 days of the transaction. Not guaranteed but worth pursuing for recent payments.
Chargeback guide →HIES, RECC, and Section 75 claims are significantly stronger with an independent engineer report identifying fault type and cause. We provide this as part of the System Recovery service.
Rather than working through each element separately, System Recovery brings everything together: monitoring transfer, documentation rebuild, fault diagnosis, warranty claim support, and a written condition report. You end up with a fully documented, properly supported system — independent of the installer that's gone.
Full recovery engagement — monitoring transfer, documentation rebuild, diagnostic, warranty support, and written condition report.
Start System RecoveryIf you just need the fault identified and documented first, before deciding on next steps.
Remote-first. Written reports within 24 hours. Independent — not affiliated with any installer.
Similar situation — no documentation, monitoring locked to a previous account, unknown system. The new owner journey covers system identification, monitoring transfer, MCS documentation, and a health check.
New owner guide →Full fault triage guide covering every common solar fault type — inverter problems, battery issues, monitoring offline, grid faults, and export problems.
Go to fault guide →Let us know what you have: what brand the system is if you can see it, what documentation you've been given, whether the system appears to be generating, and what the monitoring situation is. We'll come back with a clear recovery plan, usually same day.
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