A really big thank you to Ron and his team, he has vast amounts of knowledge and got my system back up and running, also good to get on with. I was absolutely lost as to know what to do, no help from installer and somehow came across Ron and am I glad I did. I would definitely definitely recommend him to anyone who has faults with there solar system, any make I would say. Thanks again Ron a pleasure meeting you.
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
SolarEdge runs two completely separate tools, and knowing which one you need is half the battle. MySolarEdge (monitoring.solaredge.com) is the cloud portal that stores your historical and panel-level optimiser data and sends fault alerts. SolarEdge Go talks to the inverter directly over Bluetooth, needs no account at all, and works even when the portal is down or a transfer is in progress. Most setup questions come down to getting into one or the other.
The biggest job we see is access. Most UK SolarEdge systems are registered under the installer's portal account, not the homeowner's, so when you buy the house or the installer goes bust you inherit a system you cannot log into. SolarEdge has the most formal transfer process of any major brand, handled by their accounts team and typically taking two to four weeks. Our MySolarEdge monitoring and transfer guide walks through registering a new account, claiming an orphaned system, and using SolarEdge Go in the meantime. The other regular call is connectivity: after a router swap or a WiFi password change the inverter's stored credentials no longer match, the Communication LED goes off or flashing, and the portal stops updating, though the inverter keeps generating throughout. Our WiFi reconnection guide covers that, including the 2.4GHz-only catch that trips up most new routers.
We are independent of SolarEdge and your installer, and we start every job with a free remote diagnostic. If it is something we can put right remotely, the fix is from £75 on a no fix, no fee basis, so you pay nothing if we cannot resolve it. The orphaned-account transfer is a managed service quoted up front, and any hands-on visit starts from £245.
Each topic links through to an engineer-led step-by-step guide.
Get MySolarEdge monitoring access — register a new system, claim one locked to a closed installer, or transfer site ownership after buying…
SolarEdge inverter stopped reporting? The Communication LED is off or flashing and monitoring.solaredge.com shows no recent data — how to…
Tell us what's happening with your SolarEdge system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session.
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