Givenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.
Absolutely wonderful. Would recommend without hesitation. I had an issue I was thinking would never be fixed and they fixed it. Help, advice and support every step of the way. I can't recommend highly enough. Thank you so much ⭐
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
After 6 months of trying to find someone to help with non functioning Givenergy batteries and inverter, I contacted Ron at STS who remotely sorted the problem within days. Highly recommended.
Ron dealt with a battery issue within an hour on a weekend remotely. Very clear instructions to fix the issue worked first time. Excellent service.
Ron diagnosed the problem remotely - efficiently and order the part identified as the fault - this part came directly from to me and Ron visited within a few days and within the hour corrected the problem and since everything has been excellent -highly recommended - very pleasant manner and lovely to work with . Ivor Morris.
SolarEdge runs two completely separate tools, and knowing which one you need is half the battle. MySolarEdge (monitoring.solaredge.com) is the cloud portal that stores your historical and panel-level optimiser data and sends fault alerts. SolarEdge Go talks to the inverter directly over Bluetooth, needs no account at all, and works even when the portal is down or a transfer is in progress. Most setup questions come down to getting into one or the other.
The biggest job we see is access. Most UK SolarEdge systems are registered under the installer's portal account, not the homeowner's, so when you buy the house or the installer goes bust you inherit a system you cannot log into. SolarEdge has the most formal transfer process of any major brand, handled by their accounts team and typically taking two to four weeks. Our MySolarEdge monitoring and transfer guide walks through registering a new account, claiming an orphaned system, and using SolarEdge Go in the meantime. The other regular call is connectivity: after a router swap or a WiFi password change the inverter's stored credentials no longer match, the Communication LED goes off or flashing, and the portal stops updating. The system usually keeps running, but offline doesn't prove it, so check the inverter's own screen or status lights. Our WiFi reconnection guide covers the steps, including the 2.4GHz-only catch that trips up most new routers. If it still won't connect, we set it up on site, from £195: we connect it to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting.
We are independent of SolarEdge and your installer, and apart from the WiFi, we start every job with a free remote diagnostic. If it is something we can put right remotely, the fix is £125 on a no fix, no fee basis, so you pay nothing if we cannot resolve it. The orphaned-account transfer is a managed service quoted up front, and any other hands-on visit starts from £295.
Each topic links through to an engineer-led step-by-step guide.
Get MySolarEdge monitoring access — register a new system, claim one locked to a closed installer, or transfer site ownership after buying…
See detailsSolarEdge inverter stopped reporting? The Communication LED is off or flashing and monitoring.solaredge.com shows no recent data — how to…
See SolarEdge not reportingTell us what's happening with your SolarEdge system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session. We don't set up or diagnose WiFi remotely or over the phone: it's quicker and more reliable done on site.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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