My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
Enphase datasheets, manuals & warranty documents
- Self-hosted PDFs
- Latest versions maintained
- Free to download
Documents are useful for reference, but if your system has a fault we can diagnose it — remotely, usually same day.
Book your free remote diagnosticCommon Enphase faultsIndependent — not affiliated with Enphase Energy.
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
When my GivEnergy battery started playing up it became basically useless and several companies I called said they couldn’t help. Solar Tech Support really knew their stuff, communicated very well and resolved the problem quickly. Without them I’d have had to buy a replacement battery.
Enphase documents are being added
We are building out the Enphase document library. In the meantime, please contact STS if you need a specific datasheet, manual, or installation document.
Need Enphase support?
If your system has a fault, tell us what you're seeing. We'll review your details and come back with a clear diagnosis — usually same day.
- Not affiliated with Enphase Energy
- No fix, no fee
- On-site visits available across Yorkshire
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) to measure ad performance. Accept, or decline for essential cookies only. Privacy policy
Got a solar fault or need a quick answer? Drop us a message — we usually reply within a few minutes. Mon–Fri, 9am–7pm.